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How Design Thinking can support the establishment of an EU GovTech ecosystem
No full textGovTech is a relatively new domain of joint interest for public administrations and the private sector. It is recognised to bring social, economic and environmental benefits to (i) the government by driving administrative efficiency, (ii) to citizens by improving quality of services, and to (iii) business by creating the conditions for start-ups growth. In order to provide services that more effectively satisfy citizens\u27 needs and expectations while also complying with government regulations, the GovTech sector is currently exploring how to embrace design thinking and approaches for effective citizen engagement. Building upon the triangulation of knowledge from the existing body of scientific and grey literature, the paper explores how design thinking can support the establishment of an EU GovTech ecosystem. It reports on the methodology developed in the context of the X project that combines (i) design thinking with (ii) co-design and (iii) service design with an experiential learning process. As a result, it points out how design thinking principles and phases can be adapted and adopted to set up a better collaboration between the GovTech actors (public administrations, start-ups and SMEs, nonprofits, and research centers). Ultimately, it discusses the implications for organisational learning to reconnect DT, learning, and organisational change
Sustainable design strategy of Chinese old Town community based on landscape ontology：A case study of Daojiao Community in Chongqing
No full textIn the process of China\u27s urbanization process, there is a serious separation between new city and old city, The current situation of the old community space urgently needs to be improved,with the increasingly complex development pattern, the community design research is more inclined to favor the abstract category dominated by relationship design, resulting in the disconnection between design and physical space.This study can be an ideal repair technique. By sorting out the evolution law of the community landscape ontology, a set of sustainable development ideas in line with the landscape environment of the old city community.This paper intends to apply the case method, field investigation, type division, content analysis and design reasoning, as well as the contemporary theories of typology, phenomenology and sociology, and take the morphological characteristics, formation reasons and operation strategies of community landscape as the entry point to analyze its internal evolution law and deduce the design method.The study found that: the landscape of the old community contains extremely rich internal order and life characteristics,The design will be used as a basis to construct a set of sustainable analysis framework and design method,It promotes the comprehensive and systematic protection and continuation of the old community landscape, and also establishes a bridge for the physical design and relationship design in the process of community transformation.Finally, the design method of Chinese localization community from the perspective of returning to vitality is constructed
Making a scene: Representing and annotating enacted interfaces in co-performances using the screenplay
No full textAutomated and connected technologies are increasingly present in everyday life. The concept of co-performance offers a new perspective on artificial agency by understanding artifacts as capable of performing everyday practices next to people. In this pictorial we adopt a lens informed by co-perfor- mance, and propose the visual vocabulary of the screenplay as a novel way to represent and annotate co-performances. We highlight conflicts and how they are they are resolved through the enactment of new interfaces in-use. We visually represent and annotate scenes found in data from a study of households living with smart technologies. Using this visual vocabulary reveals the role of time, em- bodiment, character development and more, in the enactment of interfaces
Snapping (identities) through design forward
No full text«Social norms are powerful. People will mostly do what they see others do. It’s how the human animal learns to succeed. What we learn from the curricula of conventional education pales in comparison to what we learn by watching the actual behavior of the teachers and students around us.» (Mau, 2020). This reflection, in relation to design as a discipline capable of enacting transformative processes in society - defining it through the formalization of roles and possibilities, as well as to stereotypes and forms of oppression - offers an inspiring perspective of the subject matter. In fact, Design is a leading discipline in the definition of society, shaping roles and possibilities, as well as stereotypes and forms of oppression. The concept of social norm can be analyzed from different perspectives, such as gender and identity, culture, ethnicity and many other aspects that contribute to the definition of identities (Lorber, 2021). These invariably result in stereotypes and prejudices, based on socially accepted social patterns rooted in a past that is too far from the cultural model in which we are immersed. An ever-evolving model, projected into a fluid future. In the current design landscape, understanding the role and transformative aspect of the discipline is critical to telling its story and evolution from a multidisciplinary and inclusive perspective. As Bruce Mau states, to design new standards, it is mandatory to create an environment that aims for change. It becomes necessary for designers to adopt a new mental approach by going for a social, creative and ecologically sustainable model. To pursue this goal, Paul Dolan offers a tool called SNAP - which stands for Salience, Norms, Affects, Primes - to understand how people make their decisions. This approach, derived from neuroscience, opens up valuable multidisciplinary scenarios for the design profession. For design capable of making a tangible change in society, confronting this tool - such as others coming from different disciplines than Design - offers a reading of the impact that design work has on the user. Specifically, in the SNAP tool applied to gender studies and the design discipline, the term Norms opens up a parallel reflection: such normality - otherwise called standards - defines roles, social order, power hierarchies, oppressions. But note also that social order is an international structure, the components of which take part in an artificial construction of a pyramidal system of power. And today, these archaic norms do not reflect the fluidity of the social context where designers, future designers and users are evolving, becoming vehicles for the cultural evolution in which they are immersed. « Design is responding to an age of intense economic, political and ecological instability with resourcefulness and creativity. Public interest is soaring as a new generation of designers is using advanced technologies to pursue their political and environmental objectives in increasingly ambitious projects, as well as to reinvent the objects and spaces we use every day» (Rawsthorn, 2018). How will future designers cope for snapping identities forward, through their abilities and capabilities
Speculating gender in conversational interfaces
No full textThe paper investigates gender biases and stereotypes in the design of conversational interfaces such as chatbots and virtual assistants. Recently the topic has received a growing attention in the design community. In our research, we focus on the issue of the lack of diversity and viewpoints that may unintentionally create services that are biased towards a particular group of users, while ignoring the needs and perspectives of others. To address this issue, we organised a speculative design workshop inviting 9 people with different gender and sexual identity to reflect on gender biases in conversational interfaces with the ultimate objective of identifying recommendations for the design of more inclusive services. In the paper we first review the state of the art on gender biases in conversational interfaces, later we introduce the theoretical framework that inspired the workshop design, namely feminist interaction design and speculative design. The description of the workshop follows, together with the presentation and discussion of results illustrated in the form of guidelines for conversational interface design that actively seek out and embrace diversity. These include concrete recommendations for adopting a more inclusive language to avoid stereotypes and considering the potential impact of the interface on different user groups. In the conclusion we recommend engaging users in the design process who represent a wide range of demographics. By doing so, designers can gain a deeper understanding of the needs and preferences of diverse user groups and create more inclusive and equitable services that benefit everyone
The impact of identity construction and diversification of Chinese craftspeople on the design innovation of traditional handicrafts – a case study of Dong Brocade in Tongdao, Hunan
No full textSince the Chinese government enacted a series of policies for the protection of Intangible Cultural Heritage (ICH), there has been a huge impact on the Chinese folk handicraft market and Chinese folk craftspeople. To study the corresponding changes brought by the new “discourse” of Chinese Intangible Cultural Heritage, this paper will conduct a detailed case study on the Dong brocade folk craftspeople in Tongdao Dong Autonomous County, Hunan Province. We will firstly examine the origination and development of Dong brocade folk handicrafts, as well as the formation process of the Dong brocade folk handicraft group. Furthermore, in light of the three forms of capital coined by Pierre Bourdieu, i.e., cultural capital, social capital, and economic capital, it will then be analyzed how the construction and diversification of Dong brocade folk craftspeople’s social identities are realized in the discourse of Chinese ICH, as well as how their diverse social identities will ultimately affect the re-design and re-production of folk handicrafts products. All of these constitute a special identity translation process in the discourse of Chinese ICH
The existence and potential of woven banana stalks furniture in Trangsan village Indonesia
No full textFurniture handicrafts made from banana stalk fibers as a raw material have a huge opportunity as an export commodity. In addition, this furniture craft has various advantages including the abundance of natural fiber raw materials, its relative cheapness, and the easy production process without the need for expensive tools or machines. However, even with cheap raw materials, the selling be quite competitive, considering aspects of better design, engineering, and production process development. This research reveals the problem existing furniture handicrafts that use banana stalk fiber and the potential that can be developed from existing crafts, both in the production process and in developing the design. This research is more focused on the production process and design development to solve problems in the development sector through business work in the art of woven furniture utilizing banana stalk fibers. This is closely related to design as an applied art
The Language of Tables: Pneumatic Interface Design for physical-digital experiences
No full textIn the future, the integration of digital and physical worlds will continue to become increasingly intertwined. As a result, intelligent products will be ubiquitous in people\u27s living environments. Consequently, it is a significant design topic that is worth investigating to explore interaction methods beyond traditional screens, utilizing everyday objects and integrating intelligent technologies into people\u27s daily routines. In this paper, we explore the integration of new materials, novel manufacturing technologies, and traditional room tables in the context of future home settings. We investigate the combination of inflatable tangible interfaces, instantiated by silicone rubber, with hard surfaces. Specifically, the table surface is given new forms and interactions, and the physical properties of silicone rubber are utilized to explore micro-interactions on the table surface. Furthermore, we take a significant step to explore the great potential of interactive design in intelligent products
Unpacking Dominant Design: A critical analysis of power and dominant discourse in Design
No full textThis paper discusses how current dominant discourse in Design, which includes knowledge, systems, artifacts, processes, and tools, works to promote reductive forms of identity. It does so by examining how Dominant Design operates and how its practice affirms, reproduces, and circulates structures of oppression. More specifically, the concept of Dominant Design is presented and explained by outlining its relationship with power structures. Then, three principles that characterize and sustain Dominant Design, and reinforce its operations of oppression are described: institutionalization, universalism, and solutionism. These principles show how when we rethink design practices towards social justice, a profound understanding and engagement with power dynamics is key to preventing the reproduction of oppression
Weighting key driving forces of consumers choosing coffee chains in different scenarios
No full textCoffee chains are popular for offering various services to meet changing consumer demands. Today, consumers look for not only a quality cup of coffee but also a unique and memorable experience in different scenarios. To address the complexity of touchpoints, companies must adopt comprehensive experience thinking to develop suitable experience design. This study aims to build the experience design framework for the coffee chains industry by incorporating driving forces from literature, service providers, and consumers, understanding that consumers consider key driving forces in the dine-in and takeaway scenarios. The objectives of this research are: (1) To develop a structure of the driving forces for understanding the weight of key driving forces for consumers in the coffee chain industry. (2) To apply a structure of the driving forces, analyze the weight of the key driving forces based on different scenarios. The research results provide suggestions for services in different scenarios