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Prototyping as a translational practice within cross-organizational B2B service innovation
No full textThis paper focuses on service prototyping in a global B2B technology company experimenting with the B2C market. We first establish the research framework with existing literature on service prototyping and then report a case in which service prototypes and prototyping approaches were used to contribute to different phases of a new service development project: a) discover and define, b) develop and deliver and c) implementation and rollout. We then reflect on the role of prototyping as a translational practice in facilitating cross-organizational collaboration and aligning and enhancing the commitment of various stakeholders. The first author, with a dual role of designer and researcher, was engaged in planning, documenting, re-constructing and examining the case project\u27s process, activities, actors, outputs and outcomes. The results illustrate that prototypes and prototyping are translational practices in which knowledge from research and design practice becomes entangled
Creating a mess! Design strategies for managing visual complexity in second-hand shops
No full textEnhancing the consumer experience in second-hand shopping is essential to support the sustainable reuse of products. Up to 80% of shopping decisions are unplanned, making store design significantly important. However, knowledge of the design strategies utilized in second-hand shops is limited. Second-hand shops grapple with store design challenges due to their vast array of unique products, resulting in high visual complexity and clutter. Current literature links such visual clutter to consumers\u27 feelings of cognitive overload but also shows it connotates creativity. This study investigated the design strategies of professional second-hand retailers through observations (n = 25) and interviews (n = 10). It identified seven design strategies divided into two: clutter-reducing and clutter-reframing strategies. The research offers an overview of strategies for managing visual complexity in second-hand shops and discusses harnessing clutter\u27s creative potential. This work enhances our understanding of design\u27s role in sustainable consumption
An integrated theoretical framework for reflective teaching in Chinese design education and abroad
No full textAs Chinese higher education adapts to the changing landscape, heavily influenced by Western paradigms, design education also undergoes significant transformation. To enhance design teaching quality, teachers should employ innovative approaches; however, existing research lacks focus on reflective teaching techniques. This study, employing surveys and in-depth interviews with design teachers, unveils several key insights: confusion often arises between reflective teaching and teaching reflection ; there\u27s a prevalent focus on static content, neglecting dynamic teaching processes; pre- and post-lesson reflection is favored over in-action reflection; teaching methodologies are subject to various influences; teachers must acknowledge the inherent value of reflective teaching. Subsequently, drawing from Donald Schön\u27s reflective action theory and J. W. Brubacher\u27s theory of three-step reflection, an integrated theoretical framework for reflective teaching is proposed. This framework holds significance not only for Chinese design education but also offers insights for design teachers worldwide seeking to enhance their educational practices
Enhancing Financial Education for Longevity through Service Design
No full textAs populations live longer, the traditional sequential phases of life—learning, earning, and retiring—don’t account for the complexity of demographic shifts. To age gracefully across a multiplicity of life phases, people must develop financial literacy at younger ages. This paper proposes a redesign of financial educational services between financial advisors and first-time clients using a Service-Behavior-Engagement (SBE) framework. We propose an immersive, multisensory service design kit, Design for Longevity (D4L), which includes tangible artifacts to facilitate experimentation, vulnerable conversations, and purposeful play: Longevity Planning Blocks, cards, and an interactive canvas. To test the kit, we conducted a 30-minute demonstration, followed by the think-aloud research method for participant feedback. Key contributions include: (1) enhancing financial literacy through purposeful play, (2) integrating the game element into financial planning education and services, and (3) recognizing that designing for engagement is as critical as designing for solutions
Past, present, and future: Understanding the expanse of design for policy and governance
No full textSponsored as the official track of PoGoSIG, this track aims to critically explore and define the relationship between policy and design. Further, this track will serve as an initial call for papers for the upcoming edited volume of the same subject in the Routledge series ‘Design for Social Responsibility’ edited by Rachel Cooper. The track can be divided into an expanse of three key areas: 1. Past: Resistance Where did design for policy emerge from? Papers that can provide historical overviews of key initiatives that have demonstrated the value of and challenges for design for policy. The papers will provide understandings of where design for policy has developed and contributed across a broad range of policy areas. 2. Present: Recovery & Reflection What are current global examples of success in the field of design for policy and governance? Papers focused on case studies that highlight recent examples of designing policy (in innovative areas), e.g., local, national, regional/global, as well as case studies of design methods being used in a range of scales. 3. Future: Reimagination What do we mean by design futures for policy and governance? Papers exploring how design might support the emergence of a new generation of public policies as well as the future of government as an organization. These papers will explore how design methods/heuristics are being or might be used to create and implement policies in the future e.g., world building, design fiction, and how they help reimagine the future of policymaking
Expanding participatory design: Reflections on current epistemological framework in dark time
No full textParticipatory design is a quintessential representation of human-centeredness. The recent climate crisis and threats to survival have pushed designers to consider the well-being of non-human entities. Many designers have already attempted to incorporate non-human entities (including animals, forests, and rivers) into the design process. They have strived to refine and readjust design thinking and practice within the participatory design framework. However, most practices resemble the \u27pseudo-participation\u27 of human subjective imagination. This study raises ethical and ontological epistemological issues based on Latour\u27s profound philosophical insights. Specifically, in the case of non-human entities participating in our future becoming, how will the role of design and designers change? This study re-explores the relationship between human and non-human entities in participatory design through cases to expand the boundaries of participatory design and make the design process more inclusive
Cultivating Future-Oriented Responsibility in Design with Care
No full textDesign futures -- as a subfield and as an approach -- responds directly to the precarity and uncertainty of our present. Within this context, the notion that there will be no future becomes the dominant vision. This paper argues that design, as a future-making praxis, should embrace ‘care’ to be able to respond to precarity. This paper draws on feminist care ethics and the concept of ‘matters of care’ to explore the theo-retical foundations for a care-informed approach to cultivate future-oriented respon-sibility in design. Care is situated, responsive and relational, and it resists reduction to step-by-step methods or toolkits. Thus, while there is a growing body of work around care ethics in the field of design, application of such concepts in design remains chal-lenging. We draw on examples from ethnographic field work to understand current future-making practices and trace possibilities for fostering care in design
When a tree says no: Towards a more-than-human consent notion for design
No full textA growing body of more-than-human approaches in design reconsider and re-articulate design’s relationship to the natural world through relational frameworks. However, such endeavours do not come without difficulties and may even reproduce the very logics they seek to overcome. Despite the prolific efforts within the design community, overcoming the modern/colonial legacies of design and its anthropocentric paradigm remains a formidable challenge. Departing from the Quebracho Colorado tree as a guiding example, this paper delves into a gender and decolonial analysis of the notion of consent that underscores design’s role in reproducing extractive approaches to nature. It then goes on to propose the concept of more-than-human consent as an approach for design capable of articulating sustainable, less prescriptive, and more just ways of relating to and with nature that attend to the historical and ongoing power dynamics at play within these relations
Sensemaking about power in anti-oppressive design practice
No full textThe concept of power can be an effective discursive tool to wield when designing against oppression and designing for joy, desire, and flourishing. While power is a critical concept in oppression, it is underdeveloped in most design methods and practices. This paper makes the case that designers interested in social justice can explore dimensions of power to uncover and redirect bias and inequities in both design processes and outcomes. I summarize the conceptual debates about power\u27s meaning and survey how designers are currently engaging with the concept. I then offer a loose anti-oppressive framework for sensemaking around power in professional and community-based contexts. Designers increasingly committing to social justice can utilize this framework to develop new forms of agency and empower people to mobilize and take action
Design principles of the pluriversal design paradigm
No full textWhen scientists embrace a different paradigm, this naturally leads to a shift in aca-demic behavior. While the importance and necessity of the pluriversal design framework are evident, understanding how this paradigm influences academic conduct is less clear. Through a systematic literature review of 103 academic papers on the pluriversal approach, it is deducted what it is that researchers do or suggest to do when shaping their research and design practice through the pluriversal de-sign paradigm. In this study, the pluriversal design paradigm is distilled into a set of foundational prerequisites and design principles. These design principles can be applied by both scholars and practitioners across various design contexts. Since be-havior and ethics are intertwined, this study also delves into the ethical considera-tions of pluriversal design