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The internal communication crisis and its impact on an organization’s performance
Full text linkThe aim of this research is to study how internal communication inefficiency can, if at all, lead to an organizational crisis. An answer to this question was found by studying theory and previous empirical research on internal communication and organizational crises. For the purpose of this paper, a case study of one particular organizational crisis was carried out by applying a combined research methodology – in-depth interviews and a survey. As a result of a detailed analysis of theory and a study of a real-life case, a new concept – the “internal communication crisis” – was identified in the study. Also, it wasestablished that an internal communication crisis is a result of asymmetrical formal internal communication, a lack of leadership, weak organizational culture, a lack of values, and active grapevine communication. This research study found that an internal communication crisis is directly related to an organizational crisis because there is a big possibility that in the alternative decision-making process, established as a result of an internal communication crisis, employees will try to solve organizational problems by involving external stakeholders. Such attempts to involve external stakeholders lead to a very high risk of negative publicity and damage to reputation, which gives national policy decisionmakers an opportunity to expose an organization to threats of liquidation or resource reduction
Foreword
No full textIn 2016 editorial board received papers from 8 countries. Range of topics are enough wide, but they are joint in how to make necessary decisions in conditions in growing of instability.
For searching right solutions necessary to understand sources of instability and constantly follow the changes in the external environment of business. Some of the papers are devoted for searching best solutions in different industries (some of them in case of Latvia), some papers are devoted to new possibilities which come with using IT systems.
All the papers were double blind peer reviewed. Following the necessary corrections and additions resulting from the review process the 11 accepted papers were included into the issue.
Head of the Editorial Board, Professor Dr. Vulfs Kozlinski
Business scenario planning for declining industry
Full text linkCompanies seek ways to anticipate the future of their existing business and keep it sustainable. Researchers claim that it is possible to gain such an insight into the future and that there is an appropriate methodology for doing so. How will digitalization affect our business in particular? It has never been easy to foresee the future, but a scientific approach would help. Rather than claiming an ability to predict the future, scenario planners advocate the construction of multiple stories that encompass a variety of plausible futures (Schwartz, 1991). The paper industry seems to be an excellent example of an industry declining due to digitalization. This desk research is conducted for future scenario planning of the paper industry
Call for organisational agility in the emergent sector of the service industry
Full text linkPurpose of this conceptual study is developing the theoretical framework for investigating organisational agility in small and medium enterprise in the newly emerging industry.
Design of research is based on two distinctive streams in the literature: theoretical conceptualisation of organisational agility and the media and statistical publications on the small bars and restaurants sector of the Western Australian hospitality sector.
Findings – Identified drivers of organisational agility in the emergent sector for firms with limited resources and agility strategies were formulated and justified.
Theoretical contribution the concept of organisational agility, previously extensively studied in manufacturing, is interpreted in the context of services and, specifically, in conditions of the newly emergent industry.
Managerial implications: the information for managers on agility actions that can be undertaken by small businesses operating at a resource disadvantage compared to their larger counterparts.
Classification: exploratory qualitative study
INSIGHTS INTO TRENDS AND CHALLENGES OF THE PHARMACEUTICAL INDUSTRY: THE ROLE OF SCIENTIFIC BUSINESS RESEARCH
Full text linkPurpose: As an important player in the healthcare sector, the pharmaceutical industry has received increased attention in the context of the coronavirus disease caused by the SARS-CoV-2 virus (COVID-19) pandemic and medicine shortages. Given the profitability of the pharmaceutical industry, there is a rising focus on business analysis from a wide range of business analysts, as well as consulting and auditing companies. However, the role of scientific research in the analysis of the pharmaceutical industry has been unclear in recent years. Therefore, this study aims to provide insight into the role of scientific business research in the development of the pharmaceutical industry.
Methodology: To achieve the research aim, a general review was conducted using Academy of Management journals’ resources, the Web of Science platform, and the Scopus database for the selection of scientific articles. In addition, the views of leading business analysts, as well as consulting and auditing companies, on trends and challenges in the pharmaceutical industry were considered within this framework.
Findings: Overall, the trend over the last 15 years has been towards less fundamental research on the development of the pharmaceutical industry. It can be assumed that business analysts, as well as consulting and auditing companies, have taken over this function. However, it is probably the lack of fundamental theoretical research that is one of the determining factors for the uncertain trends and hidden challenges of an outwardly thriving industry.
Research limitations: This research provides an overview of trends and challenges in the pharmaceutical industry. In-depth factor analysis is beyond the limitations of this study.
Practical implications: This study encourages researchers to focus more on fundamental business research in the pharmaceutical industry, as empirical local market research currently dominates.
Originality: The study identified a research gap in fundamental business research on the pharmaceutical industry and proposes to strengthen this research to support the healthcare sector and people’s health.
Paper classification: general revie
Exploratory Study of E – Services Introduction in Health Industry
Full text linkHealth industry nowadays is experiencing fast growing of various electronic services introduction and wide usage of Information and Communication Technology (ICT) for health care quality improvement. A number of studies show increasing interest and necessity for various e-solutions introduction in health industry, such as mobile-health (m-health), e-health, telemedicine etc. (Al Basheer Al Morshid S, Healy J. C, et al.). In Latvia similar process is occurring showing that e-health processes and services implementation is one of the most important issues at the vast majority of hospitals and health care institutions in the Republic of Latvia. The authors of the given research paper have analysed the situation in relevant hospital in Y2014, conducted the survey amongst medical personnel and gathered data set for assessment the satisfaction of ICT level by physicians and patients, which could essentially implicate the success of e-service project introduction. Interpretation of data allowed carry out several recommendations that could be valuable for similar health care institution management while introducing e-health services or another kind of manual operation automation at medical institution.
Objective: according to research goal the authors formulated the hypothesis that introducing of various e-health services at medical institution may substantially increase the satisfaction of the offered services by hospital’ patients and increase the quality of medical care.
Design/methodology/approaches: critical analysis of literature sources, quantitative analysis and interpretation of the data gathered by the survey from the Children’s Clinical University Hospital’ doctors, semi-structured interviews and discussions with the top medical personnel of two biggest hospitals in Latvia.
Practical implications: The research could impact the behaviour of medical institutions’ top management and stakeholders for better governing and managing e-health services introduction for medical care quality improvement
Virtual Idea Management Products: Use and Potentialities
Full text linkPurpose- on the basis of VIMP, its application analysis, the situation with the innovative solution development tendencies and VIMP perspective assessment in Latvia, to develop a basic VIMP application model and make suggestions on VIMP application and its enhancement in Latvia.
Design/methodology/approach- research is based on both, theoretical and empirical research methods, which include literature review, the interviews with experts and the survey results of 1111 respondents, the data analysis of 20 VIMP, 20 case studies of VIMP use globally and in Latvia, as well as an overview and data analysis of two main Latvian VIMP producers.
Findings- the results of the research show that in basic VIMP application model and its elements there is interest which is strictly determined by its role and aim, but to make the process more successful the choice of VIMP is to be based on 20 factors. There is a perspective application of VIMP in all sectors and it can be enhanced by not only VIMP representatives, but also academic, public and private sector.
Practical implications- the results of the research can be used by organizations from academic, private and public sectors (potential researchers, users or VIMP supporting organizations).
Originality/value- the research emphasizes the basic application model of VIMP and suggestions on how to apply VIMP more effectively and how to enhance its application.Paper type- Research pape
Scale development for Lean implementation in international environment
Full text linkPurpose – Many organizations currently have looking for Lean methodology implementation. The causes of this are different - to increase profitability, expand into new markets, meet new business requirements or other reasons. The purpose of the paper is twofold. Firstly, to develop methodological approach – evaluation matrix, to exam successful/unsuccessful Lean implementation projects, and secondly to review collected cases through evaluation matrix, which has been designed by the authors.
Design/methodology/approach – Relevant databases was taken to search for case studies of Lean implementation under certain criteria. Literature sampling method – case studies demonstrate successful or unsuccessful results of Lean implementation, with 5 or more literature sources references, and was published in one of the peer reviewed journal. In total were checked 150 articles for taxonomy definition, and chosen 17 papers for evaluation.
Findings – The taxonomy of organisation attributes with the level of changes was developed to build-up a scale for Lean implementation measurement and dependences definition. The taxonomy later on was used for selected case study evaluation. This article summarizes a number 16 of organisations where Lean is working throw evaluation matrix previously designed. Most common application and outcomes are discussed on the case study examples.
Research limitations/implications – This research reviews case studies published from 2009 and focused on Lean implementation in various types of organizations. Systematization and classification was used for reviewed literature analysis.
Practical implications – The research can be used by business units for goals definitions, expectations management and assumptions tracking.
Practical value – This is the first paper to make a multi-level taxonomy of layers and problems for successful Lean applications. A new classification can be used for pre- and post-implementation phase comparisons, goals definitions and assumptions tracking
Evaluation of cluster policy in Latvia
Full text linkPurpose – The purpose of this paper is to evaluate the cluster policy in Latvia and to provide recommendations for the cluster policy further improvement.
Design/methodology/approach – Theoretical and empirical research methods are used, e.g. literature review, analysis of the European Cluster Memorandum, the survey of Latvian clusters representatives and interviews with experts of the Ministry of Economics of the Republic of Latvia.
Findings – The findings suggest that generally the cluster policy in Latvia is poorly developed in comparison with the desired state and best practices in Europe.
Originality/value – Cluster development is one of the innovation drivers, which strengthen competitiveness and enables growth of companies and whole economy. This paper examines the cluster policy in Latvia. The research findings could be useful for cluster policy makers, fostering development of existing and emerging clusters
Young consumers: financial potential and preferred advisors
Full text linkPurpose – The aim of the research is to identify the social economic profile of young people aged 13-24. Taking into consideration the extensive interest of academic and professional research in the financial education of young people, it is important to firstly identify material assets and possibilities of young people, structure of their income and expenditures, attitude regarding significant financial decisions (planning, saving, borrowing), and possible advisors on financial issues. As teenagers are basically a part of their parents’ households and have limited financial resources and opportunities to influence decisions, the research focuses on young adults (19-24) who have just started independent living.
Design/methodology/approach – Young consumers, aged 15 to 24 (n=1608) were surveyed and reported their disposable income and employment status. Outcome variables were attitudes toward personal finance planning, saving, and the possible advisors on financial issues.
Research limitations/implications – The research was not intended to test the level of young people’s financial competence through specific tasks or tests.
Findings – The result of the research shows the current financial perspectives of the young people of Latvia, their money management habits as well as identifying those whom youth consider trustworthy to consult on financial issues. The research identified the potential for educational establishments to more significantly enhance young people’s financial competence.
Practical implications – The results of this study have important implications for better understanding young adults. By identifying the specific areas where financial product awareness may be lacking, the paper may assist educators, regulators and financial institutions to design financial planning courses in helping youths to achieve greater financial freedom and be better equipped for future live.
Originality/value – Few attempts have been made to obtain a composite picture of Latvian consumer research on teens and young adults. This question is of particular importance in times when the discourse of youth\u27s role in consumer society is changing