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1700 research outputs found
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Psychology and Philosophy of Abstract Art: Neuro-Aesthetics, Perception, and Comprehension
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Co-Director, Global Pathways Program: Voices from the Margins: Contemporary South Africa
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Deutsche Telekom’s spying scandal: An international application of the image repair discourse
No full textThis analysis expands on the image restoration discourse and adapts it to the German business environment. It takes into account the cultural dimensions of uncertainty ambiguity and long-term orientation (Hofstede, 2011) to analyze Deutsche Telekom’s image repair attempts in the aftermath of a spying scandal. The results reveal that the strategies of mortification and reduce offensiveness emerged within the frame of corrective action while denial was present in the overarching theme of transcendence. The use of corrective action and transcendence as larger frames for crisis communication meets the stakeholders’ expectations in terms of a systematic overview of details and a focus on the crisis\u27s context. The results reveal the need for continued research that ascertains ways of adapting the image repair discourse to international business environments. Finally, the results of this study can be used by companies that operate in Germany in their attempt to reduce the negative impact of a crisis on their reputation
Crisis management at General Motors and Toyota: An analysis of gender-specific communication and media coverage
No full textThis study applied the genderlect theory to analyze General Motors’ and Toyota’s senior executive crisis communication. The discrepancies in the two companies’ crisis responses were explained through female vs. male-specific communication. Further, the study applied the situational crisis communication theory to analyze the news valence in the media coverage of the crises. While a direct correlation between gender-specific communication and news valence was beyond the purpose of this study, the current analysis can serve as a basis for future research on best crisis communication strategies as informed by gender differences
