UPH Academic Journals (Universitas Pelita Harapan)
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The Market Reaction to Firms’ ESG Disclosures: Does Audit Quality Matter?
Get PDFThis study aims to examine the effect of Environmental, Social, and Governance (ESG) Disclosure on capital market reaction, in this case, the Firm Value. Also, this study examines whether the relationship between ESG Disclosure and Firm Value is influenced by the moderating effect of audit quality. This study regresses three primary variables: Firm Value (measured using Price to Book Value), ESG Disclosure (measured based on the ESG Disclosure Score by BGK Foundation), and Audit Quality (is dummy variable with 1 for good audit quality). Using the purposive sampling method this study utilizes 202 firm-years sample from non-financial sector companies for the period 2018-2021. The major finding reveals that ESG Disclosure has a negative effect on Firm Value. Related to the influence of moderating variables, this study finds that Audit Quality is able to strengthen the positive effect of ESG Disclosure on Firm Value or weaken the negative effect of ESG Disclosure on Firm Value. The implication of this study shows that Audit Quality plays a role in decision making process related to Firm Value and ESG Disclosure
Facing Career Challenges in the Digital Era: Career Education and Guidance Program through Instagram Live Talkshow for Accounting Students
Get PDFFacing career challenges in the digital era is crucial for accounting students to prepare for and compete in an increasingly competitive job market. This topic was selected to guide and educate accounting students on strategies to tackle career challenges through the IG Live program. This program helps students understand the various career paths, develop soft skills and leverage technology in career guidance. The community service method employed is the organization of interactive and educational IG Live sessions. These sessions include vital components such as discussions with experienced speakers from the accounting industry, successful alums, and faculty members, offering practical insights into accounting careers. Additionally, participants are encouraged to engage in interactive Q&A sessions and receive supporting materials such as career guides and articles. This activity will enhance career knowledge, build the necessary skills, and strengthen students' professional networks, thus making them more prepared and confident in facing the job market after graduation
Winning the Stream War: An Empirical Comparison of Netflix and Disney+ Hotstar in the Indonesian Market
Get PDFThe advancement of digital technology has transformed consumer behavior in accessing entertainment, with subscription video-on-demand (SVOD) services emerging as a dominant choice. This study compares Indonesian consumers’ perceptions of two leading SVOD platforms, Netflix and Disney+ Hotstar, across five key variables: user experience, subscription price, intention to subscribe, customer satisfaction, and customer loyalty. A quantitative approach was employed using purposive sampling, involving 180 respondents who had subscribed to both services within the past 12 months. Data were analyzed using SPSS and the non-parametric Wilcoxon Signed-Rank Test. Results reveal significant differences across all variables, with Netflix scoring higher than Disney+ Hotstar in each. These findings indicate that Netflix outperforms Disney+ Hotstar in delivering superior user experience, value for price, subscription intention, customer satisfaction, and loyalty among Indonesian consumers. This aligns with consumer behavior and marketing theories highlighting the influence of experience, pricing, and motivation on satisfaction and loyalt
The Significance of Perceived Ease of Use and Usefulness on Purchase Intention. An Adaptation from the Technology Acceptance Model (TAM) with the Moderation Role of Trust at Tiket.com in Indonesia
Get PDFThe rapid growth of online travel agencies (OTAs) and the increasing reliance on digital platforms for travel bookings have significantly transformed consumer behavior in the travel industry. Despite the growth of OTAs, Tiket.com has faced problems like system errors and difficult website navigation that made customers hesitate to make purchases. By adapting the Technology Acceptance Model (TAM), this research investigates the moderating role of trust between perceived ease of use, perceived usefulness, and purchase intention at Tiket.com. A quantitative approach was employed, with the data collected using a convenience sampling technique. The sample consisted of 110 respondents, and the data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings reveal that perceived usefulness significantly and positively influences purchase intention, with a path coefficient of 0.507 and a p-value of 0.000. Conversely, perceived ease of use did not influence purchase intention, with a path coefficient of 0.067 and a p-value of 0.250. Additionally, the moderation of trust was found to be insignificant among these relationships. Tiket.com is suggested to focus on improving its perceived usefulness by increasing users' empowerment in selecting travel options, improving the user experience, providing enhanced customization features, and easy-to-use comparison tools.  
Capital Structure Across The Firm Life Cycle: A Moderating Role of Life Cycle in Indonesian Real Estate Sector
Get PDFThis study investigates how firm life cycle stages moderate the relationship between capital structure determinants and leverage in the Indonesian real estate sector. Using panel data from listed real estate companies (2009–2024), firms are classified into young and mature groups based on retained earnings to total assets. Our analysis reveals that the firm life cycle is a significant moderator, with findings predominantly supporting the Pecking Order Theory. For young firms, leverage is strongly and negatively driven by liquidity, underscoring their reliance on internal funds. For mature firms, leverage is negatively influenced by profitability and liquidity. Asset tangibility also shows a significant but unexpectedly negative relationship for mature firms, while the tax shield is insignificant for both groups. These findings demonstrate that a firm’s developmental stage is crucial for understanding its capital structure choices, which are shaped by both life cycle-driven financing constraints and sector-specific characteristic
Service Failure and Recovery: The Best Defense Is a Good Attack
Get PDFService failure is an inevitable aspect of any service-oriented business. When failures occur, the organization’s response is critical in shaping customer perceptions, satisfaction, and loyalty. This paper explores the notion that "the best defense is a good attack" in the context of service failure and recovery strategies. Proactive recovery initiatives, such as clear communication, swift actions, and personalized solutions, often outperform reactive or passive approaches in mitigating the negative effects of service failures. By employing a strategic recovery process, businesses not only address the immediate dissatisfaction but also create opportunities to strengthen customer relationships and even enhance brand reputation. The study examines key components of successful service recovery, including the role of empathy, transparency, and empowerment of frontline employees. It highlights the importance of preemptive measures such as employee training and the establishment of service recovery protocols. Furthermore, this paper discusses the psychological impact of recovery efforts on customers, emphasizing the significance of perceived justice—distributive, procedural, and interactional. Drawing from real-world examples and empirical studies, this research provides actionable insights for managers aiming to transform service failures into opportunities for improvement and differentiation. By adopting a mindset of proactive engagement, businesses can turn potentially negative experiences into moments that foster customer trust and loyalty. Ultimately, the findings suggest that an offensive approach in service recovery is not merely damage control but a strategic advantage in the competitive service landscape
Banking Competition On Investment Efficiency of Non Financial Companies in Indonesia
Get PDFThe structure of the banking market influences corporate investment efficiency through credit allocation, where the level of banking competition determines the quality of credit screening and capital allocation. This study aims to examine the impact of banking competition on the investment efficiency of non-financial firms listed on the Indonesia Stock Exchange during the 2013–2023 period. The banking market structure is measured using three key indicators: Top 3 Bank Assets (TOP), the Herfindahl-Hirschman Index (HHI), and the Lerner Index. Data is processed using the Generalized Method of Moments (GMM) with a two-step system estimation and robust standard errors. Additionally, diagnostic tests (AR(1), AR(2), Sargan-Hansen) and robustness checks were conducted by removing dummy control variables. The results show that the TOP and HHI indicators have significantly negative coefficients on investment efficiency, indicating that a more concentrated banking market leads to more efficient corporate investment allocation. Although the Lerner Index also shows a negative coefficient, its influence is relatively weak in supporting the alternative hypothesis. These findings suggest that a more centralized banking structure can enhance credit monitoring mechanisms and improve investment efficiency in Indonesia
Prinsip-Prinsip Etika dari "tinggal di dalam" dari perspektif Yohanes
No full textJohannine Literature is known for its rich theological perspective. Grounding from his theological standpoints, he draws his ethical principles. One of the disputes in this book is whether John has explicit or implicit ethical implications for his teaching. The methodology used in this paper is a literature review using exegetical sources. This paper focuses on one of John’s teachings, “abiding in” and its ethical principles. The concept of “abiding in” portrays the identity and authority of Jesus related to His Father, the status and fellowship between Jesus and His disciples, as a mark of true or false disciples, and as a basis to live as Jesus lived. Deriving from this concept, abiding in Jesus is the ground of ethical principles: living in the light, loving others, and obeying the truth.Literatur Yohanes dikenal karena perspektif teologisnya yang kaya. Salah satu perdebatan dalam kitab ini adalah apakah Yohanes memiliki implikasi etis yang eksplisit atau implisit dalam pengajarannya. Tulisan ini berfokus pada ajaran Yohanes tentang “tinggal di dalam” dan prinsip-prinsip etisnya. Konsep “tinggal di dalam” menggambarkan identitas dan otoritas Yesus yang berhubungan dengan Bapa-Nya, status dan persekutuan antara Yesus dengan murid-murid-Nya, sebagai tanda murid yang benar atau salah, dan sebagai dasar untuk hidup sebagaimana Yesus hidup. Berdasarkan konsep ini, tinggal di dalam Yesus adalah dasar dari prinsip-prinsip etika: hidup dalam terang, mengasihi sesama, dan menaati kebenaran. Metodologi yang digunakan dalam tulisan ini adalah tinjauan literatur dengan menggunakan sumber-sumber eksegetis
RISK MANAGEMENT AND MSME ACCOUNTING PRACTICES: AN EXPLORATORY REVIEW OF PRACTICES IN INDONESIA AND MALAYSIA
Get PDFThis study explores the integration between risk management and accounting practices among Micro, Small, and Medium Enterprises (MSMEs) in Indonesia and Malaysia. Despite increasing attention on MSME resilience, small business actors often treat accounting and risk management as separate functions. Through a qualitative exploratory review of academic literature, institutional reports, and policy documents, this research identifies three critical issues: (1) limited risk awareness, (2) informal and compliance-driven accounting systems, and (3) the lack of strategic linkage between financial data and risk-based decision-making. Macroeconomic data from Bank Negara Malaysia were incorporated to contextualize the findings, showing that while institutional and financial stability is relatively strong, enterprise-level integration remains fragmented. The study highlights the need for a more coherent and integrated approach where financial literacy, risk awareness, and decision-making capacity are treated as interconnected domains. Strengthening MSME resilience requires not only institutional support but also internal transformation in how accounting information is interpreted and applied for risk mitigation
THE IMPACT OF WORKING CAPITAL MANAGEMENT AND COVID-19 ON THE PROFITABILITY OF COMPANIES IN INDONESIA
Get PDFThis research examines the impact of working capital management and the COVID-19 pandemic on the profitability of Indonesian companies listed on the Indonesia Stock Exchange from 2013 to 2022, excluding financial firms. Using panel regression with a fixed effects model, the findings reveal that cash conversion cycle management and firm size significantly influence profitability, both in terms of ROA and ROE. Efficient cash conversion cycle management enhances profitability by reducing the time needed to convert inventory investments into cash, while larger firms benefit from economies of scale and greater market access. Additionally, accounts receivable management, current ratio, and leverage significantly affect ROA, whereas inventory management, current assets, and the COVID-19 pandemic show no significant impact. For ROE, only cash conversion cycle and firm size have a significant influence. These results highlight the importance of effective working capital management strategies to enhance corporate profitability