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Development and Analysis of GIS Regional Political Profiles in West Java Utilizing the Spatial Overlay Join Method
Full text linkThis research aims to build Geographic Information System (GIS) of Political Region Profiles in West Java using the Overlay Spatial Join method. The study addresses the political complexity in Indonesia, particularly in West Java, which serves as a significant political base. The success of political campaigns requires a profound understanding of voter preferences, demographic dynamics, and local issues. Limited access to accurate location data poses a serious obstacle to the effective design of campaign strategies. This research responds to these challenges by designing a GIS that integrates political and spatial data. The research focuses on West Java, where regional diversity poses unique challenges. Through the Overlay Spatial Join method, the research aims to provide in-depth insights into political region profiles, serving as a foundation for intelligent political campaign strategies. The benefits of the research include an understanding of regional characteristics, performance comparisons of political parties, and in-depth analysis for campaign resource efficiency. The system integrates data from various sources, provides spatial visualization, and enables the analysis of regional profiles for the identification of deep political information. The research's contribution is not only academic but also practical in enhancing the effectiveness of democracy and general elections in West Java
How Can Public Sector Organizations Enhance Employee Loyalty? The Impacts of Ethical Leadership, Employee Job Satisfaction, and Employee Motivation
Full text linkNumerous scandals and failures within governmental entities have drawn significant attention to ethical leadership. This study examined how public sector ethical leadership influences worker loyalty in Somalia through the underlying mechanisms of worker motivation and worker job satisfaction. Using an online cross-sectional quantitative design, we collected data from 300 public sector employees across numerous federal ministries in Mogadishu, Somalia. We analyzed the data using Partial Least Squares Structural
Equation Modeling (PLS-SEM). The results show that public sector ethical leadership, employee motivation, and job satisfaction positively and significantly affect employee loyalty. Furthermore, public sector ethical leadership positively and significantly affects workers’ motivation and job satisfaction. Finally, the findings show that public sector worker motivation and worker job satisfaction partially mediate the relationship between public sector ethical leadership and worker loyalty. The current study offers novel perspectives on the mediating effect of worker job satisfaction and motivation on the association between public sector ethical leadership and worker loyalty. The current study empirically outlines the significance of public sector ethical leadership, worker motivation, and job satisfaction in fostering worker loyalty in the setting of Somali governmental entities. Thus, to satisfy employees and increase their loyalty, policymakers and administrators in the Somali public sector should support ethical leadership, implement inspiring programs, and foster a positive work environment
Detection of Likurai Dance Movement Types in Malaka Regency Using Yolov8 Based on Video
Full text linkIndonesia is rich in traditional dances from every region, including the Likurai Dance, originating from East Nusa
Tenggara, specifically in Malaka and Belu districts. This dance carries deep symbolic and historical meaning;
however, it is currently threatened by lifestyle changes and globalization. Despite this, accurately and in real-time
recognizing Likurai Dance movements remains challenging, particularly in detecting the specific dance movements. This research aims to test the effectiveness of detecting three types of Likurai Dance movements using documented digital video. The detection model is the YOLOv8 algorithm, known for detecting objects quickly and accurately. A YOLOv8-based platform is proposed to detect these dance movements precisely. In the testing, the YOLOv8 model demonstrated outstanding performance, achieving a very high mAP of 99.5% for the Wesei Wehali movement, 99.4% for the Be Tae Be Tae movement, and 99.1% for the Tebe Re movement. These results
indicate that the model can detect dance movements with exceptional accuracy, precision, and recall rates above
98%. This research concludes that YOLOv8 has excellent potential in detecting traditional dance movements with
high accuracy. These findings are significant for preserving and documenting the Likurai Dance and provide an
educational means for younger generations to understand better and appreciate traditional cultural values
Pengaruh Bahasa Ibunda dan Identiti Budaya Terhadap Pembagunan Prasetia Keusahawanan dalam Kalangan Pelajar Institusi Pengajian Tinggi Awam di Malaysia
Full text linkEntrepreneurial intention refers to the dimension of Entrepreneurial Intention that remains as a subject of continuous research interest due to its significant role in motivating individuals to embark on a career in entrepreneurship. A widely used and enduring model for measuring entrepreneurial intention is the Theory of Planned Behaviour (TPB). This mixed-method study aims to investigate the impact of the antecedent variables of the Theory of Planned Behaviour (TPB) model, reinforced by the incorporation of cultural identity as an independent variable. Furthermore, this study aims to assess the function of the mother language as an intermediary between the variables of the TPB model and cultural identity in influencing entrepreneurial intention. The study comprised a sample of 426 Malaysian IIUM students for quantitative analysis. Nine individuals who showed a pre-commitment to entrepreneurship were chosen as informants for qualitative enquiry. This explanatory research employed SPSS 26 software for pilot study and Smart PLS4 software to assess the research model's validity and reliability and perform numerical analysis. Using NVIVO 14, an artificial intelligence program, qualitative analysis was conducted. Research findings suggest that the concept of mother language has a statistically significant and positive impact on Attitude Towards Behaviour, as evidenced by a t-value of 3.278 and a p-value of 0.001, below the significance level of 0.05. The variable of Subjective Norm, via the mediation of the mother language, has a t-value of 3.033 and a p-value of 0.002, which is also below the significance level of 0.05. Perceived Behavioural Control, influenced by the mother language, has a t-value of 3.358 and a p-value of 0.001, which is less than the significance level of 0.05. Moreover, the mediation of Cultural Identity by the mother language yields a t-value of 4.651 and a p-value of 0.000, again below the significance level of 0.05. These values are classified as positive, acceptable, and statistically significant. The findings that the mother language significantly impacts entrepreneurial intention are further supported by the qualitative analysis conducted using NVIVO 14. Upon analysing the research results, the researchers concluded that the mother language substantially impacts the entrepreneurial intention and behaviour of students at Public Universities in Malaysia. The findings of this study can be employed by other scholars, policymakers, and stakeholders in the entrepreneurial ecosystem to foster the development of more environmentally independent future entrepreneurs
Institutional Change and Performance Analysis of Local Government-Owned Water Supply Companies in West Java, Indonesia
Full text linkIndonesia's city water supply companies (PDAMs) were facing challenges in achieving 100% coverage by 2024, a target set by the government. It was primarily due to institutional challenges within and between these entities. The government
intervention in enhancing PDAM performance was not effective, because it was not driven by professional justifications. Despite government technical support, such as
rehabilitating non-functional water systems, capacity building, and providing grants, these efforts have not significantly improved PDAMs' performance. This study
investigated the influence of institutional changes on performance improvement in the (PDAMs). It examined multiple dimensions that affect the company's performance, including service provision, financial administration, technological procedures, and human resources development. The study included a review of the performance of PDAMs throughout Indonesia and by conducting a more in-depth study of PDAM Depok. Specifically, the performance of the 11 PDAMs participating in the NUWSP project was also studied, particularly in the completeness of the standard operating procedures that each PDAM had. The essential feature of this study method was that the researcher has been involved deeply in the technical assistance and capacity building of the PDAMs that participated in the project. The basic findings of this research were that PDAMs faced the challenges of maintaining and improving their services while addressing the needs of their customers, regulators, the environment, acquiring technologies, and institutional changes. Problems related to the performance of PDAMs always recur from time to time, and this recurring problem was the main challenge faced by the PDAMs. The recurring problems related to institutions that
affected PDAM performance were related to institutional aspects, including regulative, normative, and cultural-cognitive. The recurring performance problems at the national
level included low tariffs, PDAM financial management that tended not to improve, water quality, non-revenue water, and human resources development. This study found that the recurring problems of PDAM performance were caused by a combination of factors related to company performance institutional aspects, resource constraints, and lack of political will. The study also concluded that to strengthen performance, third- party involvement that is strong in operational issues is needed to enforce efficiency
Analysis of Change Management, Value Co-Creation Strategies and Student Satisfaction on Customer Relationship Management in Selected Malaysian Higher Education Institutions
Full text linkIn response to the intense competition and fragmented implementation of customer relationship management (CRM) in Malaysian private higher education institutions, this quantitative exploratory study investigates the impact of change management and value co-creation strategies on the effectiveness of CRM within this sector, with a particular emphasis on student satisfaction as a mediating factor. The study examines five change management strategies: Selling Change, Change Infrastructure, Training, Organizational Structure, and Incentives, as well as two value co-creation strategies: Student Participation and Participatory Communication. The study sampled 507 management staff members from 32 institutions affiliated with the Malaysian Association of Private Colleges and Universities (MAPCU), which includes both private universities and branch campuses of foreign universities. These institutions represent a substantial portion of the top-ranked Malaysian private universities in the QS World University Rankings 2023. Data were collected using a purposive sampling method and analysed with SmartPLS software. The analysis confirmed the reliability and validity of the constructs, as evidenced by strong Cronbach's Alpha values, composite reliability exceeding the acceptable threshold, and robust Average Variance Extracted (AVE) values. Furthermore, the square root of the AVE supported the discriminant validity of the constructs. Findings revealed that participatory communication significantly affects the effectiveness of customer relationship management (CRM). In contrast, training exhibited an unexpected negative association, suggesting a misalignment with CRM objectives. Change infrastructure and organizational structure demonstrated marginal significance, while selling change, incentives, and student participation showed no significant direct effects on CRM. However, the mediated effects of student satisfaction revealed significant relationships with Customer Relationship Management (CRM) for most strategies. The strategies of Selling Change, Change Infrastructure, and Organizational Structure positively influenced CRM through student satisfaction. The negative or insignificant impacts of Training and Incentives indicate a need for strategic realignment. Notably, Participatory Communication had a significant direct impact on both CRM effectiveness and student satisfaction, underscoring its importance in CRM outcomes. While the direct impact of Student Participation on CRM effectiveness was less pronounced, it significantly enhanced student satisfaction. These findings underscore the mediating role of student satisfaction across all strategies, highlighting its significance in improving Customer Relationship Management (CRM) outcomes in Malaysian private higher education institutions. The study offers valuable insights for administrators to refine CRM strategies, enhance the student experience at every touchpoint of the learning journey, and address challenges related to student enrolment and retention. This approach ensures a more cohesive and integrated implementation of CRM. Additionally, it emphasizes the necessity of incorporating change management, value co-creation, and student satisfaction to bolster CRM effectiveness. Future research could further investigate these findings in various educational contexts and assess their long-term impacts on institutional performance
Factors Affecting Customer Acceptance of Professional Membership: A Case of Malaysia’s Aviation Sector
Full text linkIn today's competitive aviation market, customer acceptance is pivotal for the success of products and services, given the industry’s stringent standards and regulatory demands. This is particularly critical for aviation professionals and organizations involved with the Board of Engineers Malaysia (BEM). Understanding and influencing customer attitudes and behaviors can significantly impact outcomes such as sales performance, industry reputation, and customer loyalty. High levels of acceptance correlate with increased sales and enhanced industry reputation, while poor acceptance can lead to diminished sales, reputational damage, and financial setbacks (Rogers, 2020). Customer attitudes in aviation reflect the perceptions of both industry professionals and clients regarding the quality and reliability of aviation products and services. For example, an aviation company that consistently delivers high-quality, reliable aircraft components is likely to establish a strong reputation among customers and regulatory bodies (Zeithaml et al., 2021). This study explores the factors influencing the decision of Licensed Aircraft Maintenance Engineers (LAEs) licensed by the Civil Aviation Authority of Malaysia (CAAM) to register with BEM. In this context, LAEs are considered “customers” of BEM. Utilizing the Theory of Planned Behavior (TPB), the research investigates the acceptance levels of unregistered LAEs toward BEM membership, particularly within aircraft maintenance organizations. Key factors examined include customer attitudes, social norms, perceived behavioral control, and institutional support. Employing a quantitative methodology, the study gathered data through self administered questionnaires from unregistered LAEs, with 170 responses deemed usable for analysis using SPSS software version 29. The findings indicate significant relationships between engineers' attitudes, subjective norms, and perceived behavioral control in relation to BEM membership acceptance, with institutional support moderating these relationships. Moreover, age and years of professional experience were found to significantly affect LAEs' attitudes toward BEM membership. The study provides evidence-based insights into the factors influencing statutory registration among LAEs, offering practical implications for LAEs, aircraft maintenance organizations, regulatory authorities, and policymakers. It underscores the importance of engaging regulatory bodies, fostering collaborations, and pursuing continuous improvements within the aircraft maintenance industry. The study’s novelty lies in its integration of institutional support as a moderator, offering new theoretical insights and practical implications for improving LAEs' statutory registration through enhanced institutional backing and policy reforms in the aviation industry
The Relationship Between Perceived Usefulness, User-Friendliness, Risk Perception and Technology Acceptance on Purchase Intentions
Full text linkThis study investigates the influence of Artificial Intelligence (AI) on consumer behaviour within Malaysia's online retail industry. Understanding how AI-related factors affect purchase intentions is crucial for retailers aiming to capitalize on technological advancements as the digital marketplace evolves. The study's objectives were to examine the roles of perceived ease of use, perceived usefulness, AI performance risk, and technology acceptance in shaping attitudes towards AI and to determine how these attitudes influence purchase intentions. The problem statement
addresses the gap in existing literature regarding the impact of AI on consumer purchase behaviour, particularly within the context of an emerging digital economy like Malaysia's. With online retail rapidly integrating AI, there is a pressing need to understand the implications of this integration from a consumer perspective. A quantitative research methodology was employed, utilizing a survey distributed to a diverse group of Malaysian online retail consumers. Statistical analysis, including regression and correlation, was utilized to interpret the data, offering a robust examination of the relationships between the variables of interest. The financial analysis component aimed to correlate consumer attitudes towards AI with purchase behaviours to provide insights into potential revenue implications for online retail businesses. It explored the willingness of consumers to engage financially with AI-enhanced platforms and the likelihood of AI adoption influencing shopping frequency and expenditure. The study concluded that perceived usefulness and ease of use significantly impact consumer attitudes towards AI, influencing purchase intentions. AI performance risk was also positively correlated with purchase intentions, suggesting a complex relationship where perceived risks may drive consumer engagement under certain conditions. Based on these findings, the study recommends that online retailers in Malaysia focus on improving AI functionalities that enhance user experience, address AI performance risks transparently, and foster technology acceptance to optimize the benefits of AI in e-commerce. Overall, the study provides valuable insights into consumer AI acceptance. It offers a foundation for online
retailers to develop strategies that align with consumer preferences and enhance their competitive edge in the digital marketplace
The Development of a Model for Improving Revenue from Sales Tax on Services in Khyber Pakhtunkhwa, Pakistan
Full text linkPakistan exhibits one of the lowest tax-to-GDP ratios globally. This causes poor public finances. Consequently, the country is unable to meet government operational expenses, infrastructure development, and socio-economic improvement. A detailed analysis shows a significant discrepancy between the tax revenue potential and actual tax collections among all the major sources of tax revenues. This is particularly true of the sales tax on services (STS). The existing literature underscores the inefficiency of the STS system in generating satisfactory revenues. Thus, to address deficiencies and enhance collection, the study examines the current STS framework and the factors affecting revenue collection. In pursuit of its objectives, the study adopts a qualitative research design, collecting data from three distinct groups, i.e., surveys of taxpayers, in-depth interviews of potential taxpayers, and discussion with the focus groups of officials dealing with STS matters. Data analysis was done using detailed descriptive analysis, thematic analysis and correlation. The study identified Tax Administration, System Effectiveness, and Revenue Mobilization as the major factors affecting tax revenue collections. In addition, the tax officials reported lack of resources and incentives for tax assessment and tax collection activities. The potential Taxpayers’ Group reported lack of Public Trust as one of the main factors influencing tax collection. Notably, the study is confined to the STS collections in Khyber Pakhtunkhwa Province. The study presents actionable steps for policymakers and tax collecting agencies to improve tax compliance and tax collection
Assessment of Customer Satisfaction Among Electronic Megastores in Colombo City, Sri Lanka
Full text linkObservations revealed customer satisfaction of electronic megastores’ customers in Colombo City was decreasing. Studies have identified customer dissatisfaction has
become a threat to companies’ survival. Previous research work proved improving service quality led to higher customer satisfaction. It is important for the management
of electronic megastores to know what service quality determinants influence customer satisfaction from customers’ perspective and also from the employee’s understanding.
Recent observations revealed that there were gaps between employees’ understanding of customers satisfaction and perceived customer satisfaction of service quality which
created dissatisfaction among customers. Therefore, a study required to assess the relationship between service quality determinants and customer satisfaction among
electronic megastore customers in Colombo City. As there were sufficient evidence proved gaps in service quality affect customer satisfaction, this study attempted
identifying relationship between service quality determinants and customer satisfaction and to what extent the gaps between customers perceived importance and
employees’ level of understanding to be reduced. Six selected determinants were examined whether both service staff and customers position determinants as a crucial
factor for customer satisfaction within electronic megastores. For this purpose, six service quality determinants aligned to SERVQUAL method were tangibility, reliability, responsiveness, assurance, empathy and accessibility’s significant influence on customer satisfaction. As the research instrument, SERVQUAL tested structured questionnaire was distributed and obtained completed 384 responses from visiting customers within six selected electronic megastores by systematic sampling technique. The 384 questionnaires were asked to be completed accurately at the same time of its distribution. SPSS version 21.0 tool was utilized to analyze data using descriptive, mean comparison, simple correlation, ANOVA, coefficients, residuals, independent sample t-test and regression. Findings revealed that customers considered tangibility, reliability, responsiveness, assurance, empathy and accessibility were significantly influencing factors on customer satisfaction. Further findings revealed that there was a significant gap between employees and customers perceived importance of tangibility, reliability, responsiveness, assurance, empathy and accessibility.
Subsequently, recommendations were made to improve the service quality determinants and approaches to reduce the gap between employees and customers perceived importance within electronic megastores in Colombo, Sri Lanka