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Customer Satisfaction in Mediation the Influence of Service Quality and Customer Loyalty
Get PDFThis study attempts to analyze the effect of service quality on customer satisfaction and its implications for customer loyalty. The research approach is correlational. The data is obtained by using a survey method to customers who have been customers for at least one year with a total of 168 people. The research was conducted in Jakarta. The results showed that there was a significant influence between service quality and customer satisfaction. Service quality also affects customer loyalty. Customer satisfaction is also significant to customer loyalty. The novelty of this research lies in the effectiveness of the customer satisfaction variable in mediating the effect of service quality on customer loyalty. Banking managers who want to increase customer loyalty should be able to improve service quality first and then increase customer satisfaction
Relationship between Employees’ Job Outcomes, Workplace Environment, and Organizational Performance in a Pharmaceutical Industry in Pakistan
Get PDFPositive work attitude, work engagement, job satisfaction, job involvement, affective commitment, and intent to stay determine employees’ job outcomes. Employees’ job outcomes along with correct approach and positive role of workforce have a massive influence in an organization on how workforces accomplish targets and produce enormous outcomes resulting into organizational performance. However, these essential contributory elements of an organization’s success somehow lack in Pakistan’s pharmaceutical industry, which adversely affect overall performance of pharmaceutical companies. The current study intended at examining the relationship between employees’ job outcomes and organizational performance. Specifically, the study focused on mediating influence of the workplace environment on the said relationship in the context of Pakistan’s pharmaceutical industry. The impact of employees’ job outcomes on organizational performance has been a topic of much discussion and consideration that in what way positive work attitude, work engagement, job satisfaction, job involvement, affective commitment, and intent to stay persuade positive job outcomes from workforces. In the context of pharmaceutical industry, the subtleties of two essential elements “employees’ job outcomes” and “the workplace environment” perform an important part in modelling the fate of the pharmaceutical companies. The study adopted an optimistic prototype, which has led to an unprejudiced truth against those declarations matched and fact/ reality was determined. The study’s aim was to determine the design of reason and impact, which could envisage occurrence. The research has been conducted in line with the Social Exchange Theory, the Affective Events Theory, and the Resource-Based View Theory. Population of the study consisted of Pakistan’s pharmaceutical industry. Targeted population consisted of 52 pharmaceutical companies in Lahore Pakistan and the targeted respondents were employees of these companies working at different hierarchical levels. A quantitative research approach i.e., cross-sectional correlational design was followed to investigate the hypothesized relationships. 320 Survey questionnaires were distributed, and response of 254 targeted respondents were obtained, however 240 formed parts of the sample. The collected data was collated, and analyzed using SPSS v26 with Hayes’ PROCESS macro, and Mediation analysis was conducted using the bootstrapping method. As a result, this research study has yielded several significant insights. It contributes to the organizational performance literature by highlighting the influence of employees' job attitudes on organizational performance, with the workplace environment mediating this relationship. Additionally, it bridges gaps in current literature by integrating diverse theories, offering a more comprehensive understanding of these relationships. The study validates underpinning theories within the context of Pakistan’s pharmaceutical industry and provides actionable insights for enhancing organizational performance. Key drivers include management practices, a comprehensive workplace environment, effective communication, collaboration, technology, feedback mechanisms, and resource empowerment. Policymakers can use these findings to develop strategies for fostering employee’s job outcomes, and conducive workplace environments with a view to enhance organizational performance, especially within the pharmaceutical sector
The Safe-Keeping Fee in Al-Rahn and Shariah Compliance
Get PDFAl-Rahn is an Islamic pawn broking system introduced to help the needy and further develop the Islamic financial system in Malaysia. This Islamic mortgage system is an alternative system to conversational charge system. The Islamic institutions will charge a safe-keeping fee to pawner good. The safe-keeping fee is calculated on the basis of the pledge as wadi’ah as clearly stated in the brochure scheme by the institution concerned that the scheme is based on the principle of al-qard, al-hassan al-rahn and al-wadi’ah.The purpose of this paper is to determine whether the safe keeping fee (imposed by the financial institutions offering Islamic pawn broking facility in Malaysia) is following the Shariah compliance. A survey has been conducted to Islamic Scholars from various backgrounds using an open ended questions focusing on the safe keeping fee and the operation of the al-rahn system. Based on the findings, it was found that the al-rahn system is acceptable as truly fulfilled the Islamic Shariah in Malaysia by the respondents and by refusing any additional charges or profit taken over and above the safe-keeping fees. This is because any additional charges are considered to be ‘riba’ which is prohibited in Islam based on Al-Quran and Sunnah
Mediating Factor of Strategy Business in the Relationship between Environmental and Business Performance
Get PDFThe purpose of this study is to examine the impact of the internal and external business environment on the formulation of business strategy, the impact of business strategy on business performance, and the impact of the internal and external business environment on the performance of the Service and Creative Industry Cluster MSMEs in DKI Jakarta. This study employs a quantitative approach to research, collecting data through observation and interviews and processing primary data derived from respondents' questionnaire responses. Using SEM-PLS 3 Version, the validity test, the reliability test, outer loading, the inner model fit (R-Square), the significance test (hypothesis test), and the F-Square Test are then utilized to assess the study data. F-square of 0.409 > f-square of 0.35, the External Environment has a moderate influence on Business Strategy. The moderate influence of the Internal Environment on the Outcome of Small and Medium-Sized Enterprises, as indicated by the F-Square value of 0.29, is accompanied by a modest effect. The finding from this research indicates that the service and creative industry cluster MSME actors in DKI Jakarta formulate business strategies to become Prospector, Analysts, Low-Cost Defender, and Different Defender based on or have different external environmental backgrounds in terms of demography, politics/law, economic conditions, and the technology used to run their respective businesses
The Effect of Self-Efficiency on Employee Performance in Cooperative at Bali
Get PDFThe purpose of this study is to explain and explore the relationship between self-efficacy and business performance in cooperatives in Bali. The development of cooperatives in the province of Bali is very rapid so that the number of active cooperatives is 4193 spread over 9 districts / cities. The research sample was 54 cooperatives from nine cities and districts. Each cooperative represented as many as 3 employees to be respondents. So the total sample size is 162 people. Data collection using questionnaires has been distributed to 162 respondents. The data is processed using a quantitative approach assisted by SPSS 25 software. The results of the research show that self-efficacy has a significant effect on employee performance in Bali
The Impact of Organization Citizenship Behavior on Quality Service in Padang Restaurant Jakarta
Get PDFThe purpose of this study is to explain the effect of organization Citizenship Behavior on service quality at Padang restaurants in the Jakarta area. The method used is a quantitative approach. In this research, there are 18 Padang cuisine restaurants have participated. Each restaurant is represented by 12 employees so that the population is 216 people and then calculated using the Slovin formula with an error limit of 0.05 so that the sample has 140 employees. After being distributed, it turned out that the questionnaires returned 120 questionnaires. Data analysis using smart PLS-3 software. The results of the study show that OCB which is reflected by Altruism , Awareness , Courtesy and Loyalty proven to be able to improve the quality of service
Effect of Entrepreneurship Training and Entrepreneurship Orientation on Business Performance of Asnafpreneur
Get PDFThe business landscape has always been dynamic, challenging entrepreneurs to adapt and innovate in order to sustain and enhance performance. Despite the growing body of literature on entrepreneurship training and orientation, empirical evidence on their combined influence on business performance, particularly among 'asnafpreneurs,' is scant. This study aims to bridge this gap by investigating the impact of entrepreneurship training and entrepreneurship orientation on the business performance of selected asnafpreneurs. Utilizing a quantitative research approach, data were collected from 100 'asnafpreneurs' through structured questionnaires. Multiple regression analysis was employed to analyze the relationships among the variables.
The study's independent variables were entrepreneurship training and entrepreneurship orientation, while the dependent variable was business performance. The results indicate a significant positive relationship between entrepreneurship training and business performance. Additionally, entrepreneurship orientation was also found to contribute positively to business performance. These findings suggest that both training and orientation are critical factors that can significantly improve the performance metrics of businesses led by asnafpreneurs. This research provides valuable insights for policymakers, academicians, and practitioners interested in enhancing entrepreneurial success rates, particularly in the asnafpreneur sector. Future research could explore these relationships across different contexts and business types to offer a more comprehensive understanding of these dynamics
Evaluation of Higher Secondary Education Curriculum Using the Context, Input, Process and Product Model in Rawalpindi Division, Pakistan
Get PDFCurriculum evaluation is an integral part of the educational process. Most curricula in Pakistan have often remained static for extended periods, hindering progress. Limited research has been conducted on the process of curriculum development in Pakistan in general and the higher secondary Education curriculum in particular. The current study aimed to fill this gap by evaluating the existing higher secondary Education curriculum in Pakistan using the CIPP (context, input, process, and product) evaluation model developed by Stufflebeam (1971). The purpose of this evaluation was to identify possible strengths and weaknesses of the Education curriculum in order to make necessary improvements. The population for the study consisted of teachers and students of the Education subject at the higher secondary level. A sequential explanatory mixed methods study was designed. Total population sampling was used
to select the teachers, while simple random sampling technique was used for selecting the students. Data was collected through questionnaires and interviews. Descriptive statistics for quantitative data and thematic analysis for qualitative data was applied. The findings show that the textbook was the sole source of the subject content and there did not seem alignment between the curriculum and the textbook. This study found considerable inverse correlation among context, input, process and product as input is not according to the designed context, process is not effective that follows only theoretical traditional pedagogies and the learning outcomes do not fulfil the need of introducing this subject and moreover a gap of knowledge and implementation. This study has implications for bridging the gaps from planning to necessary revisions and improvements in the elements of Education curriculum. By working together, all the stakeholders can design a high quality Education curriculum that prepares students for choosing the teacher education, developing higher-order thinking skills, moving beyond rote memorization, emphasizing deeper learning, development of psychomotor skills and students’ growth for problem solving skills to face the challenges for success in the 21st century
Acceptance Model of Cloud-Based Disaster Recovery Services with Artificial Intelligence
Get PDFThis study highlights the critical role of IT systems in businesses and the challenges associated with managing IT risk. Companies invest substantial resources to ensure uninterrupted operations and avoid service disruptions. IT Disaster Recovery Plans (ITDRP) are essential for outlining a company's response to disruptive events, and their effectiveness is influenced by the plan's acceptance and perception within the company. Seamless availability of modern IT systems is crucial to prevent financial losses and missed revenue opportunities. Creating a disaster recovery plan is essential but can be challenging due to factors like lack of understanding, resources, and knowledge about potential obstacles. Investigating the acceptance of a recovery plan is crucial, particularly for successful recoveries. The study's main objectives include evaluating Cloud-based disaster recovery services, integrating Artificial Intelligence (AI) into Business Continuity Management (BCM) processes, and assessing the model with the introduction of mediating and moderating factors. The research design follows the UTAUT model and employs quantitative methods, utilizing cross-sectional surveys to gather data from a specific target population at a given time. Purposive sampling is used to select participants with specific traits or knowledge for valuable insights, and data analysis from 100 respondents is conducted using SmartPLS 3.0. The various determinants, such as Performance Expectancy (PE), Social Influence (SI), Facilitating Conditions (FC), Behavioural Intention (BI), and Trust (TR), that impact the acceptance of an ITDRP were studied. Integration of Cloud-based recovery services and AI into BCM processes enhances ITDRP effectiveness. Trust, mediated through intermediaries, also plays a crucial role in shaping stakeholder perception and acceptance of the plan. Ultimately, an effective plan that is user-friendly, endorsed by key individuals, supported by proper infrastructure, and trusted by stakeholders generates enthusiasm for its use. The research introduced a new variable, Trust, offering a fresh perspective on stakeholder responses to disaster recovery plans. Practical guidance is provided for companies, emphasizing the importance of trust in ensuring plan acceptance and implementation. This study has significant implications for both theory and practice in disaster recovery planning for IT systems
Impact of Print Media on Public Opinion and State Policy Regarding the Global War on Terror in Pakistan
Get PDFThe tragic 9/11 attacks have shaken the entire world, since then US & allies have initiated global war on terror (GWOT) to eliminate terrorism. Pakistan joined GWOT when then President Musharaf decided to join US in GWOT. Pakistan is facing a severe wave of terrorism, resulting in several deaths, injuries, and damaging consequences in economy, peace, and security. During GWOT, the role of media is criticized for playing a negative role that hampers efforts of respective governments. This research explores the impact of Pakistani print media on public opinion and state policy on GWOT. The research questions are which agendas are promoted and issues are framed by the print media of Pakistan on GWOT? What was the role of the media during GWOT? what was impact of framed issues and promoted agendas on public opinion and state policy? The objectives of the study are to analyze the agendas (agenda setting) by Pakistani media during global war on terror. To identify the role of Pakistani media during global war on terror. To examine the influence of media’s agenda setting and issue framing on GWOT towards public opinion in Pakistan and towards Pakistan’s policy. This is a qualitative research study, where case study research design is used. Two important case studies of Pakistan’s GWOT are used, i.e., Musharraf’s decision to join GWOT in 2001, and Operation Zarb e Azb. The population of study includes articles, editorials, and stories from two leading newspapers of Pakistan, i.e., Dawn and The Nation along with secondary sources. Content analysis with the aid of thematic analysis is used to interpret, categorize, and analyze collected data. The findings highlighted that Pakistani print media presented dominant antiwar agendas and framed issues negatively on GWOT. Pakistani print media played a negative role on GWOT. Pakistani print media impacted public opinion and policy matters of Pakistan in negative manner resulted in public protests and undesired policy shifts. The key implications of this study are that findings will allow policy makers and stakeholders including media outlets to device effective, efficient, and sustainable policies regarding security, media coverage and other related matters during GWOT. This research can help policy makers in evaluating and reformulating national integration and counterterrorism measures in Pakistan