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Short-Term Rentals: Commercial or Residential? Unpacking the Great Debate
No full textWhile land use professionals have reached a consensus, the appraisal industry remains divided. Explore the pros and cons of these differing methodologies and uncover their implications for our communities
Transforming Culture Through Public Service Leadership: Leading with Purpose and Impact
No full textThis session will explore powerful concepts of leadership roles and how it can be the driving force behind transforming organizational culture. Gain a deep understanding of leadership principles, including empathy, humility, and commitment to the growth and well-being of others. Leaders can inspire meaningful change and create additional productivity in public service
Strategies to transform land records & assessment workflows using GIS
No full textExplore how GIS and valuation technologies are transforming land records and assessment processes through three key strategies: parcel management, value analysis, and stakeholder engagement. This presentation will highlight how parcel management systems ensure data integrity and track parcel history, while value analysis provides deeper insights by enriching and visualizing data, uncovering trends, and refining valuation models. Stakeholder engagement strategies enhance the accessibility and clarity of property information for diverse users. We will tackle the challenges of outdated systems and increased data demands, offering a roadmap to success with modern data management practices and enhanced stakeholder engagement. Additionally, the presentation will examine real-life use cases, showcasing successful implementations and the factors that drove their success, providing practical insights for attendees
Practical implementation of rocket science in developing time trends
No full textComparison of non subjective, mathematically rigorous method of developing time trends vs. the typical time splice methodology
Shaping reality: The power of narratives in data analysis, visualization, and decision architecture
No full textThis presentation will focus on the critical role that narratives play in data analysis, visualization, and Decision Architecture particularly in valuation technologies. The influence of narrative bias stemming from pre-existing stories, expectations, and perspectives can significantly skew insights and decision- making. The presentation will explore how to recognize and mitigate narrative bias in data and decisions, ensuring objectivity and accuracy in valuations and decision-making. This presentation will also touch on a few other cognitive bias concepts. It will also incorporate real-world examples and encourage audience participation. Subtopics include narrative bias, selective highlighting, framing effects, visual manipulations, cherry-picking data, misleading aggregations, use of colors, availability heuristic, decision or choice architecture, decision fatigue, analysis paralysis, data storytelling, insight to value conversion rate
Appeals to Accuracy: How Data Transparency and Assessment Analytics Transforms Performance
No full textAppeals to Accuracy: How Data Transparency and Assessment Analytics Transforms Performance
When one jurisdiction set out to improve public trust and assessment compliance, they faced two familiar hurdles: increasing scrutiny from the Department of Revenue due to a high Coefficient of Dispersion (COD), and a yearly wave of citizen appeals that strained resources and slowed processes.
In this results-focused session, you’ll hear how they implemented transparent communication practices and embedded data analytics into daily workflows—leading to a 100% reduction in formal appeals and a measurable improvement in assessment uniformity. By sharing clear, comparable property data with citizens and applying consistent, data-informed adjustments across neighborhoods, the jurisdiction reduced its COD from above 16 to 13.5, resolving state-level compliance concerns and restoring internal confidence in their approach.
Key Takeaways: How visual comp grids and citizen-facing data tools helped reduce appeals to zero. What strategies were used to identify and address assessment inconsistencies. How assessor teams can use everyday data more strategically to meet compliance benchmarks. Tips for improving transparency with property owners without increasing workload.
This session is ideal for assessment offices looking to streamline public engagement, elevate data quality, and build defensible values—all while staying ahead of regulatory oversight. Learn how targeted, realistic changes can lead to lasting improvements
Accelerating Property Appraisal with AI
No full textDiscover how C3 AI Property Appraisal helps local governments modernize the property valuation process by leveraging AI to generate efficient, accurate, and defensible property appraisals. This session will highlight key capabilities of the C3 AI Property Appraisal application and demonstrate how agencies across the United States are using it at scale to increase valuation accuracy, boost appraiser efficiency, and promote transparency and fairness throughout the assessment process
AI Can Now Automatically Process 1000s of Paper Homestead Applications
No full textProcessing new homestead applications in CAMA systems has traditionally been a labor-intensive task, requiring the acceptance, review, and manual entry of data. However, recent advances in AI and automation now make it possible for assessment offices to dramatically streamline these workflows.
Many offices manage a continuous flow of homestead applications submitted through various channels, including handwritten paper forms, online portals, and mobile apps. With new AI-powered solutions, these offices can consolidate all intake methods into a unified processing pipeline. Handwritten applications are digitized, applicant data is validated and matched against deed records, national databases are cross-referenced to detect duplicates or discrepancies, and automated eligibility recommendations are generated for staff review.
In this session, attendees will explore how assessment offices are leveraging these tools to automate the approval of compliant applications, significantly reducing manual effort. Approved exemptions are seamlessly transferred into CAMA, while applications with missing or non-compliant information are flagged for review, allowing staff to focus their time where it’s most impactful — including direct communication with taxpayers when needed.
This approach not only modernizes the application process but also enhances compliance, reduces operational workload, and improves overall accuracy. We will reference specific deployments to provide practical examples and lessons learned
Prioritising explainability in non-domestic AVM research
No full textThe Valuation Office Agency (VOA) values 2.1 million non-domestic properties for Business Rates every three years. Each Revaluation faces pressure to be more efficient than the last, however the VOA must always deliver a high-quality Rating List that is defensible in tribunals and court. In acknowledgement of these competing priorities, our valuation modelling team has focused our research on those statistical models that provide not just first pass valuations, but explainable ones. We hope that this will increase the VOA’s ability to deliver a Revaluation that is more efficient, consistent, and trusted. This presentation will share our work looking into a promising statistical model structure for shop valuations – Whittle-Matérn Fields on Metric Graphs – which aligns well with traditional valuation methods whilst reaping the benefits of an automated data driven approach. We hope that this session will be of interest to others grappling with the problem that valuation is sometimes just as much about the justification as the final answer
Shaping the future of property valuation in South Africa: The role of coverage
No full textTheory suggests that the recurrent property tax is a good local tax (Youngman, 2016). Most countries have a form of property tax that is an important source of own source revenue for local government. Market value is well regarded as the most appropriate base for property taxation as it is considered both fair and equitable and considers the general ability to pay. In South Africa, the Local Government: Municipal Property Rates Act, 6 of 2004 (hereafter “MPRA”) regulates recurrent property tax, known as property rates. Property rates are levied by municipalities. The MPRA also provides for the assembly and maintenance of municipal registers of properties. These registers or inventories provide the coverage required for property rates. This presentation reviews how the municipal registers of properties are currently implemented from legislative, institutional, and operational perspectives. The municipal registers of properties establish rates coverage. A consistent understanding of the utility of the municipal registers of properties and the operational tasks required to establish and maintain these registers will contribute to more efficacious rating. This presentation evaluates the potential of the municipal registers of properties as an instrument for more successful municipal financial reporting as well as exploring potential applications towards improved land administration in South Africa. The presentation reviews how with certain legislative amendments, adjustments to institutional arrangements, careful review of operational workstreams together with rigorous monitoring and oversight, the geospatial municipal registers of properties could contribute a lot more than their present role of providing coverage for property rating. The role of the municipal register of properties should be elevated from providing coverage for property rates to a governance instrument for local government