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Pelatihan Training of Trainers (TOT) Service Excellence Dalam Upaya Meningkatkan Customer Satisfaction: Studi Literature Review
Full text linkPersaingan bisnis yang semakin ketat menuntut perusahaan untuk meningkatkan kualitas sumber daya manusia, khususnya dalam hal pelayanan kepada pelanggan. Salah satu strategi yang efektif adalah melalui program Training of Trainer (ToT) dengan topik Service Excellence. Studi literatur ini bertujuan untuk memahami peran dan efektivitas pelatihan ToT dalam menyiapkan pelatih internal yang mampu membagikan pengetahuan, keterampilan dan sikap pelayanan prima kepada karyawan lain. Hasil telaah menunjukkan bahwa ToT mengenai Service Excellence tidak hanya meningkatkan kompetensi pelatih dalam menyampaikan materi, tetapi juga berdampak signifikan terhadap peningkatan kualitas layanan, kepuasan dan loyalitas pelanggan. Metode experiental learning, seperti simulasi dan role play, terbukti efektif dalam membangun keterampilan komunikasi, empati serta profesionalisme karyawan. Dalam hal ini, keberhasilan ToT sdipengaruhi oleh kualitas pelatih, metode pelatihan yang digunakan serta dukungan organisasi. Dengan demikian, pelatihan ToT Service Excellence menjadi strategi berkelanjutan yang memperkuat budaya pelayanan prima dan daya saing perusahaan
Surat Tugas, Daftar Hadir, Daftar Nilai MK Kajian Media Sosial Kelas 4A5
Full text linkSurat Tugas, Daftar Hadir, Daftar Nilai MK Kajian Media Sosial Kelas 4A
Surat Tugas, Daftar Hadir, dan Daftar Nilai MK Pengantar Sains Data Komunikasi Kelas 2A5
Full text linkSurat Tugas, Daftar Hadir, dan Daftar Nilai MK Pengantar Sains Data Komunikasi Kelas 2A
CONVERGENCE OF MARRIAGE BETWEEN ISLAMIC LAW AND CUSTOMARY LAW
Full text linkPenaJustisia:Vol.24,No.1,March,2025[PENAJUSTISIA:MEDIAKOMUNIKASIDANKAJIANHUKUM]CONVERGENCE OF MARRIAGE BETWEEN ISLAMIC LAW AND CUSTOMARY LAWElfirda Ade Putri1, Ahmad Baihaki2, Windy Sri Wahyuni3*1,2Bhayangkara Jakarta Raya University, [email protected] Medan Area, [email protected]*ArticleInfoAbstractReceived:20-11-2024Revised:20-02-2025Accepted:02-03-2025Keywords:Convergence, Marriage, Islamic Law, Customary LawCustomary law is a collection of norms and rules derived from the habits or customs of the community, both written and unwritten. Marriage is a physical and mental bond between a man and a woman with the aim of building a family that is sakīnah, mawaddah, rahmah and barakah. The provisions of customary law and Islamic law have significant differences. Marriage in Islamic law regarding joint property and mutual inheritance between adopted children and adopted parents can be done through the institution of mandatory wills.These two legal provisions adopted from customary law are the result of the ijtihad of Indonesian scholars, because the second issue is not found in fiqh. This innovative creation of Indonesian scholars, apart from being a manifestation of the dynamic andcreative characteristics of Islamic law, is also the identity of Islam Nusantara in the field of law. Seen from this aspect, the Indonesian KHI, in the language of the Law, can be referred to as Indonesian Jurisprudence because in addition to having an Indonesian personality, it also adopts customary law that lives in local tradition
Can Leverage intervening, Capital Structure, Firm Size to Earning Quality in Company Indonesia
No full textThe purpose of this study is to determine how capital structure and firm size affect earnings quality.
The selection process used purposive sampling with 68 companies according to the research criteria for 3 years
so the total sample used was 204. Secondary data was collected from annual financial report sources for 2021-
2023, and hypothesis testing using Smart Partial Least Square (PLS). The results of the study are: Capital
structure does not affect earnings quality Firm Size affects earnings quality, capital structure and Firm Size
affect leverage, leverage does not affect earnings quality, Capital structure does not affect Earnings Quality
with Leverage as an intervening, and Firm Size does not affect earnings quality with Leverage as an
intervening. Earnings Quality cannot be influenced by Leverage either directly or indirectly, so Leverage is not
a determinant of Earnings Quality
