ITAL Information Technology and Libraries (E-Journal)
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Hidden Online Surveillance: What Librarians Should Know to Protect Their Own Privacy and That of Their Patrons
Get PDFLibrarians have a professional responsibility to protect the right to access information free from surveillance. This right is at risk from a new and increasing threat: the collection and use of non-personally identifying information such as IP addresses through online behavioral tracking. This paper provides an overview of behavioral tracking, identifying the risks and benefits, describes the mechanisms used to track this information, and offers strategies that can be used to identify and limit behavioral tracking. We argue that this knowledge is critical for librarians in two interconnected ways. First, librarians should be evaluating recommended websites with respect to behavioral tracking practices to help protect patron privacy; second, they should be providing digital literacy education about behavioral tracking to empower patrons to protect their own privacy online
Building Library Community Through Social Media
Get PDFIn this article academic librarians present and analyze a model for community building through social media. Findings demonstrate the importance of strategy and interactivity via social media for generating new connections with library users. Details of this research include successful guidelines for building community and developing engagement online with social media. By applying intentional social media practices, the researchers’ Twitter user community grew 100 percent in one year, with a corresponding 275 percent increase in user interactions. Using a community analysis approach, this research demonstrates that the principles of personality and interactivity can lead to community formation for targeted user groups. Discussion includes the strategies and research approaches that were employed to build, study, and understand user community, including user type analysis and action-object mapping. From this research a picture of the library as a member of an active academic community comes into focus.
 
User Authentication in the Public Areas of Academic Libraries in North Carolina
Get PDFThe clash of principles between protecting privacy and protecting security can create an impasse between libraries, campus IT departments, and academic administration over authentication issues with the public area PCs in the library. This research takes an in-depth look at the state of authentication practices within a specific region (i.e. all the academic libraries in North Carolina) in an attempt to create a profile of those libraries that choose to authenticate or not. The researchers reviewed an extensive amount of data to identify the factors involved with this decision
Editorial Board Thoughts: Library Analytics and Patron Privacy
Get PDFEditorial Board Thoughts: Library Analytics and Patron Privac
Measuring Journal Linking Success from a Discovery Service
Get PDFOnline linking to full text via third-party link-resolution services, such as Serials Solutions 360 Link or Ex Libris’ SFX, has become a popular method of access to users in academic libraries. This article describes several attempts made over the course of the past three years at the University of Michigan to gather data on linkage failure: the method used, the limiting factors, the changes made in methods, an analysis of the data collected, and a report of steps taken locally because of the studies. It is hoped that the experiences at one institution may be applicable more broadly and, perhaps, produce a stronger data-driven effort at improving linking services.
 
What Technology Skills Do Developers Need? A Text Analysis of Job Listings in Library and Information Science (LIS) from Jobs.code4lib.org
Get PDFTechnology plays an indisputably vital role in library and information science (LIS) work; this rapidly moving landscape can create challenges for practitioners and educators seeking to keep pace with such change. In pursuit of building our understanding of currently sought technology competencies in developer-oriented positions within LIS, this paper reports the results of a text analysis of a large collection of job listings culled from the Code4lib jobs website. Beginning over a decade ago as a popular mailing list covering the intersection of technology and library work, the Code4lib organization's current offerings include a website that collects and organizes LIS-related technology job listings. The results of the text analysis of this dataset suggest the currently vital technology skills and concepts that existing and aspiring practitioners may target in their continuing education as developers.
 
Self-Archiving with Ease in an Institutional Repository: Microinteractions and the User Experience
Get PDFDetails matter, especially when they can influence whether or not users engage with a new digital initiative that relies heavily on their support. During the recent development of MacEwan University’s institutional repository, the librarians leading the project wanted to ensure the site would offer users an easy and effective way to deposit their works, in turn helping to ensure the repository’s long-term viability. The following paper discusses their approach to user-testing, applying Dan Saffer’s framework of microinteractions to how faculty members experienced the repository’s self-archiving functionality. It outlines the steps taken to test and refine the self-archiving process, shedding light on how others may apply the concept of microinteractions to better understand a website’s utility and the overall user experience that it delivers
Data Center Consolidation at the University at Albany
Get PDFThis paper describes the experience of the University at Albany (UAlbany) Libraries’ migration to a centralized University data center. Following an introduction to the environment at UAlbany, the authors discuss the advantages of data center consolidation. Lessons learned from the project include the need to participate in the planning process, review migration schedules carefully, clarify costs of centralization, agree on a service level agreement, communicate plans to customers, and leverage economies of scale
Creating a Current Awareness Service Using Yahoo! Pipes and LibGuides
Get PDFMigration from print to electronic journals brought an end to traditional current awareness services, which primarily utilized print routing. The emergence of Real Simple Syndication, or RSS feeds, and email alerting systems provided users with alternative services. To assist users with adopting these technologies, a service utilizing aggregate feeds to the library’s electronic journal content was created and made available through LibGuides. Libraries can resurrect current awareness services using current technologies to increase awareness and usage of library-provided electronic journal content. The current awareness service presented is an example of how libraries can build simple current awareness services utilizing freely accessible technologies