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Challenges and opportunities for service design[ers] in Vietnam: the Ho Chi Min City’s public healthcare context
Get PDFIn the last decade, service design has been promoted globally as an approach to creating efficient and meaningful experiences for customers, users, and citizens. However, in some regions, its practices are incipient. This study listened to design practitioners in Ho Chi Minh City, the largest Vietnamese metropolis, to unveil issues and opportunities for service design in the public sector, mainly healthcare services. The practitioners’ lenses helped to identify various HCMC citizens’ pain points to accessing public [healthcare] organizations. It also describes obstacles professionals face collaborating with government bodies to propose a change via service design. Although the local designers suggested potential approaches to improve the service offering in public and private sectors, they mostly lack opportunities to develop expertise in service design
When service design meets social impact: Process and mindset used to contribute to the public policy to reduce the overpopulation in Brazil’s Prison
Get PDFBrazil has the third largest prison population in the world, 682,100 people, and this number is growing faster than the global average (Programa Fazendo Justiça, 2022). In this scenario, the Fazendo Justiça Program has its relevance compromised with the United Nations Agenda 2030 to promote peaceful and inclusive societies for sustainable development, providing access to justice for all and building effective, accountable and inclusive institutions at all levels. The program has 28 actions that unfold into various initiatives. The focus will be on one of the projects: The implementation of the new module of Alternative sentences and Measures to imprisonment in the Unified Electronic Execution System (SEEU). Through service design lens and people-centered approach, the new module gains more human perspective, a product roadmap based on real needs and contributes to systematised data production on how these measures are being executed, promoting value and guidance to public policy. This paper describes the steps undertaken during the design process to support the launch of the module's first version
What is the value of using a non-accessible service for users with disabilities?
Get PDFThe subject of accessibility has been gaining prominence and space in the academic literature in recent years, with the advance of technology. However, there is still little discussion about the challenges designers face in applying accessibility to digital interfaces in a dynamic environment, such as the job market, and the impact this has on the accessibility of the interface and the service provided. This paper aims to bring a discussion and reflection about how the process of applying accessibility in interfaces happens inside organizations and how designers deal with the subject – raising questions regarding the value in use of the service delivered to users with disabilities. For this, a literature review was carried out, in which it was possible to identify that most digital interfaces are still not accessible for the final customer with disabilities, making the value of use questionable
Design and 3D Technologies in the Humanitarian Sector
Get PDFEvery year, thousands of people are affected by the expansion of disasters caused by climate change. These disasters trigger situations that demand assistance. The responses, through organizations that operate in the context of humanitarian aid, are complex to be put into effect due to problems of physical, material, and emotional structure. Design and its various approaches can help in the elaboration of solutions that improve the service provided by those organizations, both through the mastery of techniques for the quick production of concrete objects and in the structuring of projects to meet demands, such as service design, participatory design, and co-design. This paper presents a literature review on the topic and uses examples of projects developed and under development to elucidate the possibilities of using both design approaches and tools disseminated by design professionals, such as 3D technologies and techniques for digital fabrication, in the field of humanitarian aid
Place-Based Service Design Through Placemaking and Performance
Get PDFThis paper reflects on the approaches of place-based service design, placemaking and performance. From these perspectives, we discuss whether new designs, such as placemaking through performance, can deliver new approaches to place-based service design and facilitate the feeling of togetherness. We consider whether affordances in the natural environment can be used for co-creating design as well as the impact they can have on individuals and communities. This paper proposes placemaking as a place-specific approach to service design that can enable the use of reflexivity, knowledge-sharing and pluriversal epistemology towards non-humans, including plants and encompassing environments. In addition, we discuss how placemaking approaches can help identify place-related values, such as nature and culture, as well as their impact on service design. Our empirical material consists of two artistic and place-based case studies that included performative placemaking experiments in Finnish Lapland. In the artistic processes examined in this paper, placemaking provides channels for storytelling and stakeholder engagement to create a personal understanding of a place
A systematic literature review on utilisation of behavioural data in service design: Unexplored potentials on data utilisation on co-design
Get PDFThis study provides a systematic literature review, investigating current uses and application of behavioural data in services design process. The results show a predominance of data usage either on product design process by professional designers or on personal reflection by service users, and more importantly, there is a large gap in what designers and users can benefit from data. The paper argues that such a gap limits the potentials of data in service design and highlights the importance of co-design between designers and users within data-driven design
The Pipeline for Publishing Resources in the Language Bank of Finland
Get PDFWe present the process of publishing resources in Kielipankki, the Language Bank of Finland. Our pipeline includes all the steps that are needed to publish a resource: from finding and receiving the original data until making the data available via different platforms, e.g., the Korp concordance tool or the download service. Our goal is to standardize the publishing process by creating an ordered checklist of tasks with the corresponding documentation and by developing conversion scripts and processing tools that can be shared and applied on different resources
The cipher of Emperor Rudolf II’s “Alchemical Hand Bell”
Get PDFWe examine a cipher found inscribed in the so-called “Alchemical Hand Bell” from the Kunstkammer of Emperor Rudolf II. We provide insight into the bell’s history, a correction for an existing published transcription, perform statistical analysis of the ciphertext, and look at possible encryption methods and plaintext languages. Given the analysis, we examine the possibilities of digraphic and polyphonic ciphers and give a brief overview of how these were used in the historical context
Mysteries of P.C. Cadix and its evacuation in 1942/43
Get PDFFrom 1940 to 1942 a group of Polish codebreakers, authors of the initial Enigma breakthrough, had been working at the P.C. Cadix, a secret codebreaking center situated in the unoccupied France. Their work in this period, and in particular the circumstances of their evacuation after the German/Italian occupation of Vichy France, are shrouded in mystery. This paper represents an attempt to put information known so far into a broader context, revealing in the process possible distortions and omissions in the accounts of the participants of the events
Armand de Bourbon’s Poly-Homophonic Cipher – 1649
Get PDFWe deciphered two letters from 26 and 27 March 1649, from Armand de Bourbon, Prince de Conti, a leader of the Fronde. Probably addressed to the marquis Louis II de La Trémoille-Noirmoutier, they discuss recent developments in the Parliament of Paris and in French provinces. The cipher is polyhomophonic, a combination of a homophonic cipher, where each plaintext letter may be represented by several cipher symbols, and a polyphonic cipher, where a cipher symbol may represent several plaintext letters. To the best of our knowledge, this is the only documented example of such a cipher