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Designing Transformative Processes in Mountain Realms
Get PDFAlpine territories are experiencing a period of new dynamism in which relations with the urban environment play an important role in terms of cultural redesign of values, physical and functional connections with local areas and the creation of rurban-mountain networks. This contribution aims to highlight the challenge to trigger a long-term territorial strategy for the Valtellina area – in the Italian Alps – from short-term actions and processes to lead local heritage and cultural production and make stakeholders part of this collective visioning and design practices. Actually, this article illustrates the approaches and methodologies applied to two research and educational projects – involving international students from the School of Design of Politecnico di Milano and the Alta Scuola Programme of Politecnico di Milano and Politecnico di Torino – which resulted in design actions on the territory in terms of temporary experiments for Mega Events and urban regeneration possibilities in Valtellina Area
SOSpesa – Neighbourhood solidarity networks for the recovery, distribution, and valorisation of food surplus
Get PDFThis paper presents and discusses the redesign of a charity activity, implemented in a neighbourhood of the city of Milan, into an innovative service called 'SOSpesa'. By creating, activating and experimenting a network of local actors to achieve a solidarity aim against food poverty, SOSpesa also implements a strategy to fight food waste and support local shops. Acting on a neighbourhood scale, it leverages the local context as a strength of the service, exploiting the networks already existing in the specific context of NoLo, the ‘North of Loreto’ area of the city. The paper illustrates the initiative's ongoing transformation from charitable action to structured service, working carefully not to distort its spirit and bottom-up commitment, and with the intention to frame it into a replicability strategy
Democratizing Ideation: A Critical Need for Business Innovation
Get PDFBusinesses constantly need novel ideas to sustain and grow. Ideation techniques often rely on human skills. It is difficult for untrained participants to be creative and arrive at high-quality ideas in quantity. Service design aids businesses to enhance their product and service offerings. Ideation processes in service design and business context need special attention considering the variety of stakeholders involved and their limited familiarity with creative techniques. We aim to make ideation more democratic and accessible to business stakeholders with a focus on quantity as well as quality. Using action research and research-through-design methods, we explored several approaches to enable collaborative ideation. We did this by leveraging creative techniques to enhance participants’ abilities to ideate effectively across design workshops. We discuss key takeaways and challenges from our experience, pointing towards looking at ideation as a lifecycle and the need to integrate service design sensitivity to ideation
Multistakeholder Service Design Framework for Design of Patient Care Pathways - A case of joint management of pain patients in the health, labour and welfare services in Norway
Get PDFOffering pain management services is a cohesive effort involving several stakeholders such as health, labour and welfare services. Globally, efforts are being made to develop streamlined patient care pathways, but there remains a specific need to improve and build the health care delivery services, for pain prevention, assessment, treatment, management, and follow-up. This raises the need for customised service design frameworks that provide guidance to both designers and healthcare providers in systematically involving multiple stakeholders to design patient-centered health care pathways. This paper presents a human-centered design case of service design for joint management of pain patients in the health, labour, and welfare services in Norway. This paper contributes directly to both the service design literature and health practice by proposing a multistakeholder service design framework. Paper also highlights strategic challenges and proposed solutions in the ongoing efforts in planning new national patient care pathway
How Service Design can contribute in the Lifecycle of Online Communities: the Development of the Chinese Service Design Community
Get PDFDue to technological advances and epidemics, online communities are rapidly growing. Online community development is concerned with the diversity of members, the complexity of networks, and their participation in activities. Many scholars have discussed this topic from the perspective of management, information science, sociology, and psychology; however, little attention has been paid to service design and how co-design can be employed. This study examines the Chinese Service Design Community (CSDC), a community that exists online in China, and employs participatory action research as a methodology. This paper describes how service design and co-design activities contribute to community development by combining the online communities' lifecycle presented by Iriberri and Leroy with the development of CSDC. In addition, it discusses the different tools used in co-design and the important role that co-design activities perform in the ‘Maturity’ stage to avoid entering the ‘Death’ stage (Iriberri & Leroy, 2009)
Services for drought: the co-creation value of adopting process model as a tool to improve the “Carro Pipa” operation in Brazil
Get PDFDrought is a major worldwide disaster involving water distribution for a dispersed population in a vast area, which consequently demands the engagement of different stakeholders. While process models contribute to improving disaster and humanitarian operations (DHO), their contribution as a co-creation tool is not discussed in the DHO literature. Thus, this research aims to discuss the co-creation value of using the process model as a tool to improve the drinking water distribution service in response to the drought. The research adopted the case study methodology to investigate Brazil's “Carro Pipa” operation. The main challenges and opportunities include different sources of information, articulation between various stakeholders under the Brazilian government legislation, the autonomy of municipalities in decisions with economic impact and lack of verification to guarantee the shortest route and lowest cost. Moreover, this research demonstrates that the process models – a management tool – facilitate the co-creation for improvement of a DHO as it provides standardised stakeholder analysis, enabling effective improvement through the integration of the service designer and the stakeholders engaged in the operation. Future research can discuss implementing improvements to the service provided by the "Carro Pipa" operation and analyse the combination of process models and other Service Design techniques and tool
The CLaDA-BG Dictionary Creation System: Specifics and Perspectives
Get PDFThe paper reports on the current status of a system for creating dictionaries within the CLaDA-BG infrastructure. The system is called CLaDA-BG-Dict. At the heart of the system lies the lexical thesaurus BTB-Wordnet around which all other language resources for Bulgarian are organized. These are various types of dictionaries (morphological, explanatory, terminological, etc.), ontologies (such as DBpedia), corpora (in-house and external). The specific features and functionalities of the system are discussed with respect to the language resourse integrity. Also, the rationale behind the construction of such a system are given together with an outline of its utility for a number of NLP tasks and for various types of users
It-Sr-NER: CLARIN Compatible NER and Geoparsing Web Services for Italian and Serbian Parallel Text
Get PDFThe paper will showcase the outcomes of the ”It-Sr-NER:Web services for named entities recognition, linking and mapping” project for Serbian and Italian languages. The project was a collaboration between the University of Turin and the Society for Language Resources and Technologies JeRTeh, with the goal of creating the It-Sr-NER web service. This service is designed to annotate named entities such as people, places, organizations, ethnicities, events, and works of art in text and display them on a map
Ottavian Medici and the decline of Venetian cryptography
Get PDFThe recent discovery, in the State Archives of Venice, of a 1621 final account from a committee of three noblemen charged to evaluate cipher services, sheds new light on the decline of cryptography in Venice in the subsequent centuries. The committee produced not only its evaluation, but also a new, interesting cipher, by the young Ottauian Medici. But, after Medici, stagnation and decline set in, until the final collapse of the Republic of Venice in 1797
The Making of Fritz Menzer - A Secret Life
No full textA technical museum and a filmmaker join for a thoroughly researched documentary about Fritz Menzer, the widely unknown German inventor of cipher device 41. In seven episodes, they uncover Menzers secret life, and identify his central role for German cryptology