Linköping Electronic Conference Proceedings
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Teaching Service Design: pedagogical reflections
Get PDFWe present critical reflections from our teaching and learning, design research and knowledge exchange practices to posit a pedagogy of service design. A salient characteristic of this pedagogy is that we involve cohorts of postgraduate students in complex multi-stakeholder projects. We created the Service Futures Lab to provide infrastructure for these projects. When the Lab collaborates with courses across the university it bridges the requirements of the student curriculum with the requirements of our collaborators, aligning with university and our own research agendas and interests. We outline how the learning by doing approach of the Lab contributes to building a pedagogy of service design. We use three projects led by the Lab that involved students from MA Service Design between 2020 and 2022 to discuss how we apply the pedagogical principles we are positing, as well as reflect on the constraints, issues, and opportunities of such projects
From ideas to policies, through places:service design-driven prototyping guidelines for urban regeneration
Get PDFThis paper describes the development of a set of service design-driven guidelines for prototyping in urban regeneration processes. After introducing urban regeneration as a policy area acting on cities’ social and cultural aspects, the authors consider three perspectives from design research to frame the service design intervention in urban regeneration. Further, the characterising aspects of prototyping in the public sphere are considered to advance a refinement of the typical service design approach to prototyping for this domain. The paper then describes the guidelines, developed through the experience of an ongoing research project, providing practical step-by-step suggestions for each prototyping cycle phase, a selection of tools from renowned design toolkits, and practical examples. The insights from this work intend to evolve the service design practice for the public sphere toward a more systemic perspective that considers the specificities and dynamics of public processes and ecosystems
Providing IT services for enterprises through the adoption of Information and communication technologies (ICT) in restricted environments: A Participatory Design process to refine the ‘Telework for people in prisons’ program in Colombia
Get PDFSince 2015, Colombia has been pioneering technology education in prisons by providing Telework certifications and bringing ICT access to prisoners in civil and military prisons. The goal of this program is for convicts to provide IT services to enterprises as part of their resocialization process. Although this program presented clear benefits for the prisoner’s resocialization process, implementing this initiative as a service was challenging due to several restrictions from the context and the grey areas in the related regulations that the prison ecosystem presented. In 2017, two years after the first phase of the program was deployed, the Ministry of Colombian Information and Communication Technologies (ICT), decided to perform a Participatory Design Process to analyze the program status, flaws, and opportunities for refinement so that it could be adjusted to enhance the prisoners’ resocialization process. This paper describes how the Participatory Design Process was carried out, as well as the lessons learned from the social, academic, and regulatory perspectives
Exploring service design from the grass-roots level of a governments’ public ecosystem: The case of J province
Get PDFThe modernization of the national governance system and governance capacity is one of the major strategies of national development. Service design is contributing its unique role and value to promoting the modernization of the government service system and improving the efficiency of national governance, but the current research is still relatively insufficient. This paper is a preliminary discussion on the application of service design to promote the construction and development of the grass-roots government's sustainable convenience service ecosystem, based on a public service project of administrative examination and approval we did in a town government in J Province in 2021. We hope this paper will serve as a reference for relevant practice and research
Beyond service design: understanding complex challenges on a systemic level
Get PDFTraditional user-centred design methodologies are no longer adequate for addressing the new way of thinking required by today's global challenges, considering the systemic complexity that service design has now reached. This paper addresses how a systemic approach can support service design practices to understand, map and represent complex challenges such as rural fires. The research methods include a systemic design approach that provides an in-depth view of the system and the institutional structure by identifying the actors and their relationships and unpacking the current issues. Moreover, this paper identifies intervention areas and suggests recommendations: more involvement and collaboration between the different actors and the fire prevention system can prevent and mitigate the risks of rural fires more efficiently. The study indicates that service design can benefit from a systemic approach by investigating the actors, roles, and interdependencies and identifying challenges and strategic intervention areas in complex systems
Emergent Scoring of the Temporal Experience, an Investigation into Service Mapping
Get PDFThe design of services relies heavily on different mapping approaches to develop an overview of service architecture. Scholars largely agree that a key goal of service mapping should be the structuring of experience over time, yet the three most prevalent approaches to mapping service — customer journey maps, service blueprints, and system diagrams — fail to represent important aspects of the temporal experience. Current tools continue to center physical touchpoint attentions and struggle to depict more complex narratives of improvisatory customer/provider interactions. Notating the lived journey of temporally unfolding experience is not a simple task. Accomplishing this will require a recentering of kairotic time, a practice largely absent from our current discourse. In this paper, alternative approaches which represent time through the lens of the unfolding service experience are discussed, and early explorations in temporally aware service design mapping are presented
Neural Metaphor Detection for Slovene
Get PDFMetaphors are linguistic expressions using comparison with another concept to potentially improve the language expressivity. Due to relevant downstream applications, metaphor detection is an active topic of research. Most of the research is focused on English, while other languages are less covered. In our work, we focus on Slovene, presenting the first word-level metaphor detection experiments. We apply multiple transformer-based large language models on four versions of two publicly available Slovene corpora: KOMET and G-KOMET. We perform monolingual, multilingual, and cross-lingual experiments, using the VU Amsterdam metaphor corpus as an additional source of metaphor knowledge. We evaluate the models quantitatively using word-level score and find that (1) the most consistently well-performed model is the trilingual CroSloEngual BERT model, (2) the addition of English data in multilingual experiments does not improve the performance significantly, and (3) the cross-lingual models achieve significantly worse results than their monolingual and multilingual counterparts
Runic cryptography in early epigraphic period (200-700)
Get PDFRunic script is an alphabetic system based on a non-alphabetical order row. The oldest row contained 24 letters but was reduced to 16 in Scandinavia around 800, and enlarged to 28 then 31 letters in England between 7th and 10th century (See Duwel, 2008). Runic script also adopted various original encryption systems during Viking and Middle Ages. Recent and very complete studies help us to understand the way they worked, both on social and technical levels. Nevertheless, the very first uses of cryptography are probably far much older and could have even occurred since runic script is first attested, that is in the end of 2nd century. It should be emphasized that it was based on a visual effect and riddles which goal was to make guess names rather than magical formulae. Indeed, the use of magical formulae is only attested lately, in the medieval times in Scandinavia and England inscriptions, and it is clearly related to Christian prayers and Kabbala (Bauer, 2020). This article aims to provide a chronology and a typology of possible cryptography techniques used with runic script in its earliest period
Tradeoffs Between Indoor Air Quality and Sustainability for Indoor Virus Mitigation Strategies in Office Buildings
Get PDFThe COVID-19 pandemic has motivated building operators to improve indoor air quality (IAQ) through long-term sustainable solutions. This paper develops a modeling capability using the Modelica Buildings library to evaluate three indoor virus mitigation strategies: use of MERV 10 or MERV 13 filtration and supply of 100% outdoor air into a building with MERV 10 filtration. New evaluation metrics are created to consider the impact of improving IAQ on financial and environmental costs. The mitigation strategies are studied for medium office buildings in three locations in the United States with differing climates and electricity sources. The results show that use of 100% outdoor air can significantly improve IAQ with limited increases in costs in the milder climate, but leads to very high costs in the hot and humid and very cold climates. MERV 13 filtration can improve IAQ relative to MERV 10 filtration with small increases in costs in all locations
Simulation Model as a Service (SMaaS): A concept for integrated deployment, execution and tracking of system simulation models
Get PDFSystem simulation is dealing with increasingly multiphysical and cyber-physical systems that involve multiple engineering domains. In development and production, system manufacturers often rely on supplier parts and their digital representations. To deal with this inherently collaborative setting in a more efficient way we propose a concept of Simulation Model as a Service (SMaaS) developed at simercator. In this article, we apply established workflows from software engineering to system simulation to create more efficient workflows, discuss the compliance with technical, economic, and regulatory requirements, and present a software for digital supply chain management that implements SMaaS