Linköping Electronic Conference Proceedings
Not a member yet
1113 research outputs found
Sort by
Local Particularities in Regional Social Innovation: A Case Study of Rural Stay Program in Mungyeong, South Korea
Get PDFRural decline threatens sustainable development, leading to lower life quality and environmental degradation. To revitalize regional areas and address youth unemployment problems, the Korean government established a Youth Village program to attract young people to rural towns and set up new businesses. A rural town, Mungyeong, was chosen as a case study to investigate its rural stay program, motivations, and outcomes. Based on the report review and preliminary interview with the program organizer, we identify the program’s strengths, weaknesses, and critical success factors. The issues are then examined through a cultural lens to identify cultural and regional differences that may act as enablers or barriers to social innovation. The paper contributes an in-depth understanding of local challenges to develop an appropriate social innovation strategy. We anticipate that Mungyeong’s lessons will apply to other regional social innovation projects
Collaborative Fashion Consumption: Second-hand PSSs as agent of change
Get PDFThe second-hand market has been in the spotlight when it comes to circular and collaborative fashion studies. Resale service dynamics and designs have been reinvented over time, currently influenced by consumer demands and their new ways of thinking about the fashion industry. Within this context, this paper aims to draw an up-to-date mapping of current second-hand practices in the fashion sector in the Brazilian context. Through a proposed model - an interpretative framework for PSSs in fashion second-hand market - three different clusters (thrift shops, digital marketplaces, and virtual social communities) were identified, mapped and analysed, representing three different approaches to the servitisation of the sector by establishing variable relations and connections between the ecosystem actors: territories, communities and companies
Exploring patient-centeredness ecosystems: a collaborative approach to expand the service design horizon
Get PDFThe healthcare sector is one of the areas in which service design can make an important contribution. This paper presents the ongoing results of joint research between Politecnico di Milano and Northeastern University, which aims to investigate patient-centered solutions and processes through a systemic perspective. In particular, the article proposes a study on the definitional evolution of the term patient-centeredness and a methodological approach to investigate patient-centricity through different levels that include solutions, the system of actors involved, and the role of patients. 6 exemplary cases from Italy and the USA are introduced to convey the complexity of the solutions and the related system, as well as the similarities and differences between the two contexts. The paper concludes by outlining the subsequent developments of the research, together with the criticalities that emerged, contributing to the ongoing debate on the transformative role of service design in complex service systems
Proposing organisational usability as an enabler of organisational service design maturity
Get PDFThis reflective paper proposes a research agenda that investigates and questions how and if we need to assess the service design tools and their usability in the context of organisations’ design maturity. Maps and tool in the service design toolbox are perceived as straightforward by some organisations, however for organisations with low service design maturity such tools can pose challenges in how to utilise and leverage their potential. As a direction for future studies, this research agenda sheds light on how common service design tools are affected by organisational usability and maturity
Implementation of design tools for relational thinking in design for social innovation - a pluralistic perspective from Weitou Village’s oyster reef restoration project
Get PDFWhen faced with an increasingly complex environmental crisis, the topic of an ontological transition from the current dualistic-driven ontology to a relational one is gaining importance in multidisciplinary discussions. Modern design has been considered as an essential part of the responsibility for the current crisis, and transformation is imminent (Fry, T., 2019; Fry, T., & Tlostanova, M., 2020). Moreover, a key research direction is emerging: to open up design ontology discussions by incorporating pluralistic cultural perspectives. Service design has grown dramatically in China in recent years (ArtTech innozone&CSDC,2020). On one hand, its development has included many Western-centered design paradigms and methods to establish disciplinary standards. On the other hand, Chinese service designers have gradually begun to reflect on their cultural roots and the complexities of the domestic situation, ultimately developing localized solutions. In 2022, Upbeing and Chinese Service Design Community (CSDC) organized a summer school in Quanzhou, Fujian Province with four tailor-made themes according to the local context. And they hope to use those themes to explore localized transformation and adaptive design development to achieve social innovation amidst China’s diverse geography
Designing for Logic Hybridity in New Service Development: A Case of the Estonian Youth Mental Health Systems
Get PDFAmid the shift to embrace systems thinking within service design, there is often a tendency to reduce many coexisting systems into one. This paper builds on recent literature that calls for a more mindful approach to working with plurality amid and between systems in service design. Using a research through design approach in the context of Estonia youth mental health systems, this paper presents a framework for holding onto the tensions that arise between multiple logics in new service development and maintaining logic hybridity in the service design process. By exploring how such a framework informs service design decisions and its implications, this research offers inspiration for thoughtfully negotiating plurality in practice
Creativity, value cocreation and reflexivity: how functional and cooperative economy’s approach enhances service design performance
Get PDFService design is a pivotal component of innovation, which intersects resources, people, and processes in its practices. It has provided valuable improvement to companies' business but has also delivered some divergences because some business models are only sometimes aligned with the company's service. Functional and Cooperative Economy (FCE) is an economic model in which its approach can offer service design a new frame for action-oriented activity, promoting spaces to explore creativity, value cocreation and reflexivity. Creativity helps people materialize ideas to create new goods or services. Value cocreation is a dialogic process to create shared value, reinforcing collective resources. Moreover, reflexivity allows people to modify their thoughts, feelings and actions based on their experiences. In the spirit of the innovation service, we address these three dimensions by linking an economic benchmark and promoting an enhanced service design through personal and professional development in the face of work experiences
Rapid Service Design Method for Services with Robots in Healthcare Facilities under COVID-19
Get PDFUnder the influence of COVID-19, rapid research and design are required for the service design process, and even before COVID-19, there were expectations for the adoption of service robots as an answer to labour shortages in the medical field. Against this background, we developed a method for rapid service design method to organise services with robots under COVID-19. This method aims to achieve rapid service design based on behavioural change by introducing rapid ethnography and behavioural design into the research, analysis, design and evaluation steps. To test this method, we implemented two services in two months. The results of the interviews and questionnaire survey of the demonstration experiments confirmed the validity of these services and thus the validity of the method
Exploring the Systemic and Speculative dimensions into Service Design
Get PDFThe scale and process of Service Design are expanding and evolving as the emerging challenges they face become increasingly complex and uncertain. In order to cope with the systemic complexity and uncertainty of future changes when designing service (eco)systems, more holistic and speculative dimensions are needed to be considered. In the field of design, Systemic Design and Speculative Design are considered to have the capacities to deal with systemic complexity and critically consider future uncertainty. Therefore, this study aims to explore from the theoretical level to the operational level to understand if and how Systemic Design and Speculative Design can help to expand the Systemic and Speculative dimensions into Service Design. Through literature review and expert interviews, this paper presents the theoretical relationships between these three approaches and discusses the opportunities and criticalities of approach integration. In the end, we propose three future research directions and open up open questions about Service Design evolution in Systemic and Speculative dimensions
Disaster insurance and risk transfer mechanisms for natural disasters – challenges and opportunities for a new service discussed in literature reviews
Get PDFClimate change is increasing the risks, frequency and intensity of disasters related to extreme weather events. In this context, the academic literature has suggested disaster insurance as a potential financial tool. Therefore, the research investigates the challenges and opportunities in developing disaster insurance as a financial service related to disaster risks. The research adopts a systematic literature review in the Scopus and Web of Science, identifying 81 other literature reviews on the theme, resulting in the analysis of 15 papers. The results describe the state of the art in terms of topic, location, disaster and insurance types. The analysis indicates the need for public-private partnerships and the exploitation of new markets/models of insurance, especially in developing countries. Future research may investigate the challenges and opportunities of specific disaster insurance types and locations, discussing the adherence to the findings of this research