Journal of Information Systems and Informatics (Journal-ISI)
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Developing an Improved ITSM Framework for Ethio Telecom
Get PDFTelecom service providers are engaged exhaustively in providing various kinds of IT services for their customers. These IT services should be customer-oriented, and quality-based to be competitive in the market. To this end, organizations should manage their IT services effectively and efficiently by introducing various Information Technology Service Management (ITSM) mechanisms. However, improving or developing optimal ITSM mechanisms is a subject of great concern that needs further investigation academically.
To the best of the researcher’s knowledge, little or no research has been conducted to design and develop ITSM frameworks for the telecom sector in Ethiopia. Previous studies focused on the implementation, adoption, tailoring, and system or model development for selected ITSM processes within the Ethiopian context. Ethio telecom (ET), the sole telecom service provider of Ethiopia, has a gap in the existing ITSM practices. Hence, this research study intends to investigate the current ITSM practice of Ethio telecom and propose an ITSM framework based on ITIL best practices that ensures the quality of IT services and improve customer satisfaction
Analisis Pengelompokan Data Nilai Siswa untuk Menentukan Siswa Berprestasi Menggunakan Metode Clustering K-Means
Get PDFDalam data mining, pendekatan K-Means Clustering adalah metode yang digunakan untuk mengelompokkan data menjadi kumpulan data. Dalam sistem analisis, pendekatan data mining berdasarkan algoritma K-Means dapat digunakan untuk pengelompokan prestasi murid. Dalam penelitian ini data nilai siswa kelas X-XII Bahasa SMAN 1 Tengaran tahun 2014-2017, dari semester satu sampai lima dikelompokkan berdasar nilai rapor. Clustering digunakan dalam pembangunan program analitik ini untuk menilai dampak data murid terhadap kecenderungan keberhasilan murid di setiap kelompok yang dapat dibuktikan dengan kelulusan murid yang menduduki top rank serta dari hasil wawancara guru pengajar maupun wali kelas serta data nilai yang diperoleh dari Dapodik. Hasil dari penelitian ini membuktikan bahwa teknik clustering K-Means dapat dimanfaatkan oleh pengajar untuk mengkategorikan murid berdasarkan nilai mata pelajaran dan absensi, serta menggunakannya untuk menganalisis prestasi murid dengan mengelompokkan dari kategori prestasi rendah, rata-rata, dan tinggi. Selanjutnya, dengan metode Simple Additive Weighting (SAW) dicari top rank dari cluster tinggi untuk menemukan murid unggulan
Correlational Analysis of the Availability and Usage of Geographic Information Systems by Students and Lecturers an Higher Educational Institutions
Get PDFThere has been a rapid development of Information and communication Technologies (ICTs) globally, and this includes the Geographic Information Systems (GISs) which has evolved over the years and aimed at solving many geographic problems as fast and efficiently as possible. The importance of GIS to students and lecturers in higher educational institutions is it’s ability to easily analyse locations together with the conventional database systems. This paper assessed the correlation between the availability and use of GIS in Higher Educational Institutions (HEIs). The study is exploratory in nature and employed the use of questionnaires as instrument to collect data. Simple random sampling technique was used to select one hundred and ten (110) lecturers one thousand five hundred and seventy-nine (1579) students from a university. Findings revealed that GIS for analysis is still at its lowest ebb and hence calls for an action to motivate or encourage lecturers and students to use it. Though there are indications that GIS will be of great value in schools, students and lecturers they will be happy to use it for their teaching and learning. The study also revealed availability of GIS was not tied to its usage
Implementasi Waterfall Model Dalam Pengembangan Sistem Informasi Eksekutif Penduduk
Get PDFKebutuhan informasi menjadi sangat penting terutam dalam proses pengambilan keputusan. Salah satu cara yang dapat digunakanyaitu menggunakan teknologi informasi dan komunikasi seperti sistem informasi. sistem informasi sendiri memiliki berbagai macam diantaranya yaitu sistem informasi eksekutif yang banyak digunakan untuk menyajikan informasi kepada pihak eksekutif dalam mengambil keputusan atau kebijakan. Seperti halnya yang terjadi diberbagai kecamatan saat ini kebutuhan informasi penduduk menjadi sangat penting mengingat dibutuhkan dalam pengambilan kebijakan bagi pemerintah. untuk itu di dalam penelitian ini dibuat sebuah sistem informasi eksekutif penduduk guna membantu memetakan keadaan penduduk berdasarkan data kependudukan itu sendiri. untuk menghasilkan sistem informasi eksekutif sesuai dengan kebutuhan eksekutif maka proess pengembangan digunakan waterfall model dengan lima tahapan pengembangan communication, planning, modeling, construction, dan deployment. Hasil dari pengembangan berupa sistem informasi eksekutif yang dapat memberikan informasi secara visual kepada pihak terkait. Sistem informasi juga berjalan dengan baik yang dibutkikan dari hasil pengujian yang dilakukan
Implementasi Perencanaan Strategis SI/TI Pada PT. Prima Teknologi
Get PDFThe use of IS / IT in a company is one of the keys to success in achieving the company's vision, mission and goals. PT. XYZ is a company that has not fully implemented the use of IS / IT to help its business operations, namely in terms of business project management. As time goes by, the impact of the use of IS / IT has not been implemented yet, it is evidenced by the number of project works that experience delays within a certain period of time. In this study, data were obtained from observations, interviews and analysis of company documents. This research refers to the Ward and Peppard method. The results of this study are in the form of a blueprint or description of business strategy, IS / IT management strategy and IT application to achieve corporate strategic goals
Perencanaan Arsitektur Enterprise Menggunakan TOGAF ADM (Studi Kasus: Kantor Desa Lembang)
Get PDFThe Lembang Village Office is a government institution that operates at the Village level in the Bengkayang Regency area. The Lembang Village Government has not implemented an Information System in carrying out its duties, this can be seen from the obstacles faced by the Village government. The obstacles faced are the frequent accumulation of old data, so it is difficult when it will be recorded again, even usually there is data lost so it requires a system that can help data storage. The purpose of this research is to provide directions or directions to be able to implement an information system for data storage. performance in the future, the method used this time is TOGAF (The Open Group Architecture Framework) ADM (Architecture Development Method).This research will produce a blueprint and provide a roadmap using the elements that exist in the togaf at the Lembang Village Office in order to implement an information system on future performance
Perencanaan Strategis Sistem Informasi Di Sinode GKJ Menggunakan Enterprise Architecture Planning Framework
Get PDFThe GKJ Synod is one of the Church Foundations located in Salatiga which is an institution that focuses on the field of information data center and media services for the GKJ Synod. The Salatiga GKJ Synod currently has a system but still has problems with Information System problems that have not been implemented optimally, so there are often obstacles when doing work. Because it does not run quickly and well, therefore an Information System Strategic Planning is needed, this research aims to be able to help the business processes contained in the GKJ Synod implement information systems in the organization to run well. The purpose of this research is to propose and plan using the method Enterprise Architecture Planning. Enterprise Architecture Planning (EAP) is the process of defining the architecture in the use of information systems to support the architecture implementation plan. By using the approach, the Enterprise Architecture Planning (EAP)method can help the GKJ Salatiga synod to plan data quality oriented to business needs in order to achieve and support business goals for agencies and organizations, besides that, the advantages of using Enterprise Architecture Planning are a supporting method for making decisions and good planning for an organization
Implementasi Algoritma Apriori pada Penjualan Alat Teknik Pertanian
Get PDFCV. XYZ merupakan perusahaan distribusi alat teknik pertanian di kota Sragen yang harus memenuhi kebutuhan konsumennya dan menentukan strategi yang paling tepat guna memaksimalkan penjualan. Perusahaan memiliki permasalahan dengan pengaturan persediaan barang karena kurang memahami pola pelanggan ketika membeli barang yang dibeli dalam waktu bersamaan, sehingga penelitian ini dilakukan agar perusahaan bisa memperoleh informasi dan bisa mengambil keputusan tentang pembaharuan stok persediaan barang yang lebih tepat dan sesuai dengan kebutuhan. Penelitian ini dilakukan dengan memanfaatkan salah satu pendekatan data mining berupa metode asosiasi dengan algoritma apriori. Penggunaan metode asosiasi dilakukan untuk melihat hubungan antar barang misal konsumen membeli barang A maka juga membeli barang B, sedangkan analisis dengan algoritma apriori digunakan untuk menentukan nilai support dan nilai confidence. Hasil dari penelitian ini adalah jika membeli pompa air dan selang, maka nilai support serta confidence yang didapat sebesar 30,28% dan 96,36%, pompa submersible dan tali kuralon dengan nilai support 34,28% dan nilai confidence sebesar 90,9%. Pola yang lain adalah tali kuralon dan pompa submersible dengan nilai support 34,28% dan nilai confidence sebesar 100%, serta selang dan pompa air dengan nilai support 30%, nilai confidence sebesar 88,33%
Penerapan Aplikasi Location Based Service Dalam Penangganan Gangguan Jaringan Berbasis Mobile
Get PDFLocation Based Service is the ability to find the geographic location of a mobile device and provide services based on the location it gets. The development of location base service applications has been widely used today, one part that needs attention to be applied by this application is the handling of network disturbances in service companies. In the field of handling network disturbances, there are problems, namely where there are still delays in handling disturbances, this is due to the length of time searching for the location of the disturbance. This paper aims to improve the handling of network disturbances using mobile devices. With a mobile device that is integrated with location base service, it can solve the problem of delay in handling network disturbances
The Role of Information Systems Capabilities in Enhancing the Organizational Performance
No full textThe literature supports that information systems improve the effective performance of any organization and gain a competitive advantage for their success in the business environment. Therefore, the scholars should do more studies that focus on how to enhance organizational performance to let corporations to sustain their competitive advantage. This study aims to empirically investigate the mediating role of competitive advantage with information systems capabilities and organizational performance among managers and department heads working in Jordanian industrial corporations. The study population consisted of all managers and department heads working in 20 Jordanian industrial corporations. The analysis of the data included the calculation of descriptive statistics as well as structural equation modeling, regression analysis, correlation analysis, and factor analysis. The study results showed that information systems capabilities, competitive advantage, and organizational performance were statistically significant. In addition, the result revealed that information system capabilities through competitive advantage influence organizational performance. The study model developed to provide the relationships of information systems capabilities through competitive advantage that can be used by Jordanian industrial corporations as evidence of a positive impact on organizational performance of managers and heads of departments in their corporations