Institute for Advanced Science, Social, and Sustainable Future
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The role of mobile commerce service quality in enhancing consumer loyalty: A strategic business perspective
No full textBackground: The development of e-commerce in Indonesia shows significant growth, with the number of users predicted to continue to increase until 2029. This phenomenon is driven by easier internet access and the widespread use of smartphones. This study aims to analyze the effect of mobile commerce aplication (MCA) service quality on consumer loyalty intentions in Shopee e-commerce through consumer satisfaction. Methods: This research uses a quantitative method with a causal approach. Data was collected through a Google Form questionnaire distributed to 238 respondents with a sampling process using non-probability techniques with samples selected purposively. The SERVQUAL model, is adopted to evaluate MCA service quality and its influence on customer satisfaction and loyalty intention. The statistical method of partial least squares structural equation modeling (PLS-SEM) analyzed with SmartPLS 4 software and then evaluated through combined importance performance map analysis (cIPMA). Findings: The results of this study show that customer satisfaction has a positive and significant effect on customer loyalty intention. Service quality has a positive and significant effect on customer loyalty intention through customer satisfaction, including variables of information quality, personalization, reliability, and usability while assurance, responsiveness, and security do not have a positive and significant effect. Conclusion: The study concludes that customer satisfaction plays a crucial role in strengthening customer loyalty intention in Shopee’s mobile commerce. Among the examined service quality dimensions, information quality, personalization, reliability, and usability significantly enhance loyalty through satisfaction, while assurance, responsiveness, and security show no significant impact. Novelty/Originality of this article: This study offers novelty by identifying which specific dimensions of Mobile Commerce Application (MCA) service quality directly strengthen customer loyalty intention through satisfaction in the context of Shopee—revealing that only information quality, personalization, reliability, and usability have significant effects, while assurance, responsiveness, and security do not
Women forest defenders and inclusive institutionalism: Assessing gender capacity and policy instruments in community-based forestry
No full textBackground: The Social Forestry (SF) Scheme is a national policy that aims to enhance community livelihoods while ensuring ecological sustainability. It does so by providing local communities with access to forest management. In West Nusa Tenggara (NTB) Province, the area under various management models encompasses 60,160 hectares, exhibiting considerable promise for the advancement of agroforestry, non-timber forest products (NTFPs), and ecotourism. However, the program continues to encounter substantial implementation challenges, particularly with regard to the involvement of women. Despite the substantial contributions of women to NTFP processing, household economics, and the maintenance of traditional ecological knowledge, their involvement in formal decision-making remains limited due to socio-cultural norms, gender-insensitive policies, the absence of gender-disaggregated data, and a male-dominated licensing system. Method: The present study analyzes the implementation of Social Forestry in NTB. This analysis is based on a systematic review of secondary documents, including national and regional policy documents, PIAPS, official social forestry statistics, civil society organization reports, and peer-reviewed scientific articles. The study focuses on assessing policy relevance. Policy relevance is defined as the alignment between the objectives, instruments, and mechanisms of Social Forestry policies with the principles of inclusive governance and gender equality in implementation practices. The present study employs a descriptive qualitative approach and thematic analysis of the document corpus. Finding: Social Forestry in NTB has evolved through the following mechanisms: the strengthening of forest-based economies, the consolidation of community institutions, and the adoption of adaptive agroforestry practices. These outcomes are strengthened by the program's integration into the Integrated Regional Development (IRD) framework. However, the extent of women's participation remains constrained and often symbolic, with persistent disparities in leadership, planning, and resource control despite their high involvement in production activities. Conclusion: It is evident that initiatives such as the Women Forest Defenders (WFD) program signify advancements in enhancing gender capacity. However, a comprehensive and empirically substantiated evaluation of the efficacy of policy instruments remains deficient. Therefore, the enhancement of gender capacity, the refinement of policy instruments, the provision of gender-disaggregated data, and the integration of women's roles throughout the Social Forestry value chain are imperative prerequisites for achieving equitable, inclusive, and sustainable Social Forestry governance. Novelty/Originality of this article: The study's primary contribution lies in its systematic mapping of the Social Forestry policy framework and instruments in NTB from a gender governance perspective, thereby identifying discrepancies between policy design and implementation practices at the ground level
India in Hindu eschatology: A survey on kerala bhakti literature
Get PDFBackground: This Research article analyzes the eschatological aspects of Kerala’s Bhakti literature to elucidate how devotional texts reflect India’s spiritual and political self-perception. This study is situated within the expansive domain of Hindu historical eschatology, examining the ways in which Bhakti poets like Ezhuthachan, Poonthanam Namboodiri, and Melpathur Bhattathiri reinterpreted scriptural concepts of Kaliyuga, moral decline, and salvation into vernacular forms that promote cultural renewal. Methods: The research utilizes a qualitative, interpretive methodology rooted in Gadamerian hermeneutic textual analysis. The study employs three analytical stages—textual exegesis, contextual interpretation, and conceptual synthesis—to identify key eschatological motifs, compare their manifestations across selected texts, and position them within Hindu philosophical cosmology and contemporary Indian political discourse. Findings: Comparative insights are also drawn between Hindu and Abrahamic ideas of apocalypse to elucidate the unique cyclical temporality and moral focus of Hindu eschatology. The findings indicate that Kerala’s Bhakti corpus reconceptualizes Kaliyuga not only as a mythical era of deterioration but also as a moral state wherein devotion emerges as the most straightforward and attainable route to redemption. Conclusion: These works further sanctify Bharath (India) as a redemptive geography—an eschatological realm where divine grace and moral regeneration converge. Bhakti literature serves as theology, moral philosophy, and proto-political discourse by connecting spiritual rebirth to India's historical resilience. The study's methodological constraint is its dependence on a restricted textual corpus, primarily Malayalam Bhakti works; yet, it lays the groundwork for further comparative research among different regional traditions. Novelty/Originality of this article: The article's originality is in the development of a conceptual model of Hindu historical eschatology, connecting devotional literature with political imagination, and illustrating how spiritual writings persist in influencing India's ethical and cultural modernity
Exploring the factors influencing non-Muslim customers towards Islamic banking
No full textBackground: Indonesia, as the country with the largest Muslim population in the world, implements a dual banking system that accommodates both conventional and Islamic banking. While Islamic banking is rooted in Sharia principles prohibiting interest (riba) and promoting profit and loss sharing its services are increasingly being adopted by non-Muslim customers. This study aims to explore the factors influencing non-Muslim customers’ interest in using Islamic banking services in Indonesia, particularly focusing on product, facility, and promotion aspects. Methods: This research employs a qualitative approach using thematic analysis (TA) to identify recurring themes from interviews, observations, and supporting literature. Data were gathered from non-Muslim customers of several Islamic banks in Indonesia through personal communications and were validated through triangulation and peer review techniques. Findings: The findings indicate that convenience, capital resources, product quality, and facilities are the main determinants influencing non-Muslims to choose Islamic banks. Convenience includes the simplicity of account creation and accessibility of mobile and internet banking services. Capital resources reflect fair and transparent financing schemes based on profit-sharing contracts. Product quality emphasizes trust, ethical investment, and Sharia compliance, while facilities such as mobile banking enhance transactional efficiency and customer satisfaction. Conclusion: In conclusion, Islamic banks in Indonesia are perceived not merely as religious institutions but as inclusive financial alternatives that emphasize fairness, transparency, and technological convenience, making them attractive to both Muslim and non-Muslim customers. Novelty/Originality of this article: The novelty of this study lies in its qualitative exploration of non-Muslim customers’ perceptions of Islamic banking, highlighting non-religious motivations and practical factors often overlooked in previous quantitative research
Psychological determinants of 3R behavior: A secondary data analysis from Bappenas within the Framework of SDGs 12 in Indonesia
No full textBackground: Urban areas in Indonesia face mounting waste challenges driven by rapid population growth and unsustainable consumption. To advance Sustainable Development Goals (SDGs) 12 on responsible consumption and production, this study investigates the psychological determinants of 3R (Reduce, Reuse, Recycle) behavior using secondary data from the Ministry of National Development Planning (Bappenas). Methods: Employing a descriptive–correlational design, the research operationalizes environmental awareness, pro-environmental attitudes, perceived behavioral control, and social norms through macro-level proxy indicators. The study utilizes a purposive sampling of urban datasets (2021–2022), where psychological constructs are proxied by infrastructure density, participation rates, and local policy metrics, subsequently analyzed through multiple regression using R and SPSS software to ensure statistical rigor. Findings: Regression analysis reveals that pro-environmental attitudes and perceived behavioral control are the strongest predictors of 3R engagement, while social norms play a reinforcing role. These findings align with the Theory of Planned Behavior and Value Belief Norm Theory. Collectively, these psychological factors explain approximately 64% of the variance in 3R behavior, confirming that both individual motivations and collective social pressures are critical drivers of environmentally responsible action in the Indonesian context. Conclusion: These results underscore the importance of embedding behavioral perspectives into sustainability strategies. By demonstrating how psychological factors shape waste-related actions, the study highlights the need for policies that go beyond infrastructure focusing instead on motivation, capability, and social reinforcement to foster lasting 3R engagement. Novelty/Originality of this article: This study offers one of the first empirical analyses using national level data to explain psychological drivers of sustainable waste behavior in Indonesia, providing a foundation for targeted strategies that integrate behavioral insights into SDGs 12 implementation
The social moderation model: Meta-ethnographic synthesis of local realities in watershed rehabilitation sustainability
No full textBackground: Watershed rehabilitation in South Sumatra is a national priority program to address ecological degradation, yet its implementation on the ground has shown highly variable results. This study aims to analyze the determinants that differentiate the success and failure of watershed rehabilitation programs, focusing on the interaction between external interventions and local socio-ecological realities. Methods: Using a Meta-Synthesis (Meta-Ethnography) methodology on qualitative secondary data from studies published between 2020 and 2025, this study translates fragmented findings to build a more comprehensive understanding. Findings: Key findings suggest that the key to success lies not in the technical aspects of planting, but rather in its socio-economic foundations. Failures are generally caused by top-down , project-centric approaches from external stakeholders, which create negative spillover effects, such as rigid targets and tenure conflicts. On the contrary, the success of the program is determined by the existence of a moderation process, where three vital local contexts are tenure security and a sense of ownership, program integration with the subsistence economy through agroforestry, and the involvement of local institutions that are trusted to actively mitigate these negative impacts. Conclusion: This study concludes that the sustainability of watershed rehabilitation requires a paradigm shift from procedural involvement to substantive participation that integrates local knowledge and realities as the main foundation of the program. Novelty/Originality of this article: The novelty of this research lies in its Meta-Ethnographic synthesis of fragmented studies from 2020–2025, proposing a 'Social Moderation Model' that identifies local tenure security and subsistence integration as the definitive core of watershed sustainability, rather than mere technical or procedural participation
Empowering local communities through digital marketing automation: A case study of eco-friendly dragon fruit kombucha
No full textBackground: This study examines the application of automation technology in the production of environmentally friendly dragon fruit-based kombucha in Kediri using the n8n platform. Kombucha is a fermented beverage that has attracted growing consumer interest due to its potential health benefits, while dragon fruit serves as a natural ingredient with added nutritional value. Methods: The study employs a research and development (R&D) approach aimed at improving production efficiency and maintaining product quality. Automation is applied to several stages of the production process, including raw material management, fermentation time regulation, as well as distribution and marketing activities. The development process is based on the Borg and Gall model, which emphasizes systematic testing and evaluation at each stage of product development. This approach allows for continuous refinement to ensure the feasibility and effectiveness of the production system. Findings: The results of the study show that the integration of the n8n platform has successfully automated key workflows, from monitoring raw materials to managing fermentation times and marketing distribution. This implementation has significantly improved operational efficiency by reducing dependence on manual processes and minimizing the risk of human error. From a product perspective, consumer trials showed a high level of acceptance; dragon fruit kombucha produced by this system was rated superior in terms of flavor balance, fresh aroma, and attractive natural color. Conclusion: This study concludes that the use of low-code automation technology such as n8n is an effective solution for optimizing the production and marketing of environmentally friendly kombucha at the local level. Novelty/Originality of this article: The novelty of this research lies in the use of the n8n platform—which is commonly used for pure IT workflows—in the context of MSME-scale fermented beverage production
The policies and strategies for prevent and control non-communicable diseases: a bibliometric analysis of global research trends
No full textBackground: Reducing premature mortality from non-communicable diseases (NCDs) is a key target of the Sustainable Development Goals (SDGs). This study aimed to map global research trends about policies and strategies for the prevention and control of NCDs using a bibliometric approach. Methods: A bibliometric analysis was conducted using the Scopus database. Articles published in English between 1 January 2023 and 6 November 2025 were retrieved. Bibliometric networks of authors, institutions, countries, sources, keywords, and co-cited references were analyzed and visualized using VOSviewer. Findings: A total of 555 articles were included. The field is dominated by collaborative networks of authors and institutions from high-income countries, particularly the United States, the United Kingdom, Australia, and Iran. The Lancet and other leading journals in public health and medicine formed the main co-citation hubs. Frequently co-occurring keywords highlighted policy implementation, health systems, risk factors, health promotion, and prevention and control strategies for major NCDs. Conclusion: Global research on NCD policies and strategies is increasing, yet remains concentrated in high-income settings. Future studies should prioritize implementation and evaluation of NCD policies in low- and middle-income countries, integration of digital health technologies, development of context-specific risk-based strategies, and assessments of policy impacts on health and economic inequalities. Novelty/Originality of this article: This study provides one of the first up-to-date bibliometric overviews (2023–2025) of global publications on NCD prevention and control policies and strategies, offering evidence-based directions for future research and policymaking
Construction the image of pesantren in framing mass media news: A Robert Entman perspective
No full textBackground: Islamic boarding schools (pesantren), as the oldest Islamic educational institutions in Indonesia, have historically been perceived as centers for moral formation, spirituality, and the character development of students. However, in recent years, pesantren have increasingly become the focus of mass media attention, particularly when events arise that generate controversy or public debate. Two prominent cases the collapse of a building at Pondok Pesantren Al-Khoziny and the controversy surrounding the depiction of pesantren activities in the Xpose Uncensored program aired on Trans7 have sparked discussions about how mass media frame the image of pesantren in the public sphere. This study aims to examine how the image of pesantren is constructed in media coverage based on Robert N. Entman’s framing perspective. Methods: This study employs a qualitative descriptive research design using Robert N. Entman’s framing analysis model, which consists of four elements: define problems, diagnose causes, make moral judgement, and treatment recommendation. The primary data were obtained from news texts published by BBC News Indonesia and TVOne News, as well as from the Xpose Uncensored program aired on Trans7, while secondary data were derived from relevant literature on media framing and the image of pesantren. The data analysis process followed Miles and Huberman’s model, which includes data collection, data reduction, data display, and conclusion drawing. The findings were subsequently categorized into Entman’s four framing elements to reveal how the image of pesantren is constructed in mass media coverage. Findings: The main findings of this study indicate that the three media outlets construct the image of pesantren through different frames in accordance with their respective editorial perspectives. BBC News Indonesia emphasizes the tension between the narrative of “destiny” and demands for accountability, leading to the perception that pesantren are prone to using religious statements to obscure potential negligence. TVOne News frames pesantren as institutions that are administratively and technically negligent in construction governance, thus portraying the building collapse as evidence of failed development management. Meanwhile, Trans7, through its Xpose Uncensored program, constructs an image of pesantren characterized by strong social hierarchies and unequal power relations between kiai and santri, highlighting visuals and narratives of so-called “new-style feudalism". Conclusion: The three mass media outlets construct the image of pesantren in different ways through the selection of focus, narratives, and moral evaluations, resulting in framing that significantly influences public perceptions of pesantren. Novelty/Originality of this article: The novelty of this study lies in the integration of two contemporary event contexts and a cross-media analysis that comprehensively maps how the image of pesantren is constructed through current news coverage an approach that has rarely been explored in previous studies. This is because earlier research generally focused on educational aspects, the formation of students’ character, or the internal social dynamics of pesantren. Furthermore, this study does not aim to marginalize or discredit any party; rather, it is conducted purely as an academic inquiry to strengthen media literacy, enabling a clearer understanding of how media framing shapes public perceptions of the construction of pesantren’s image in news reporting
Natural-based food packaging from banana leaves: Innovation toward sustainable and circular food systems
No full textBackground: Global food waste and the extensive use of non-biodegradable plastics in food packaging remain among the most pressing environmental challenges, contributing to greenhouse gas emissions, resource depletion, and economic losses. In response, bio-based and biodegradable materials derived from agricultural residues have gained attention as sustainable alternatives. Among these, banana leaves offer great potential due to their abundance, biodegradability, and mechanical strength. This study was conducted to synthesize current advancements, challenges, and future directions in the development of banana-leaf-based materials for sustainable food packaging applications. Methods: This study employs a systematic literature review that integrates material, environmental, and policy perspectives to evaluate the feasibility, performance, and sustainability of banana-leaf-based food packaging. Findings: Technological advancements such as enzymatic pulping, nanocellulose extraction, and hybrid biopolymer formation have enhanced the mechanical, thermal, and biodegradation properties of banana-leaf composites. Life cycle assessments show reduced energy use and emissions compared to plastic packaging, while socioeconomic analyses highlight benefits for rural livelihoods. Policy reviews emphasize the need for regulatory harmonization to accelerate industrial adoption. Conclusion: Banana-leaf-based materials demonstrate strong potential as eco-friendly food packaging, aligning environmental, social, and economic sustainability when supported by technological innovation and coherent policy frameworks. Novelty/Originality of this article: This study presents an integrated synthesis of material performance, environmental assessment, and policy implications, positioning banana-leaf packaging as a viable and scalable approach toward sustainable food systems and circular economy transitions