Khurasan University Business Administration Journal
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The Impact of Service Quality Dimensions on Customer Satisfaction: A Case of Kabulbased Telecommunication Service Providers
Get PDFThis study investigates the impact of service quality dimensions on customer satisfaction in Afghanistan\u27s telecommunications sector. The research adopts a quantitative approach, utilizing a convenience sampling method to gather data. The objectives and hypotheses of the study were formulated and analyzed using statistical techniques. A total of 520 customers were surveyed, yielding 487 valid responses. The data was analyzed using the Statistical Package for Social Sciences (SPSS), version 24.0. Initially, a reliability test of the questionnaire was conducted, and Cronbach’s Alpha was found to be 0.867, indicating that all 36 items were reliable and consistent. The study employed scale analysis, correlation, and linear regression for data analysis.
The findings reveal that over half of the respondents were dissatisfied with network coverage. Correlation analysis showed a significant positive relationship between service quality dimensions and customer satisfaction. Linear regression analysis further revealed that dimensions such as reliability, assurance, responsiveness, and empathy have a positive influence on customer satisfaction, while tangibles were found to have a negative impact
The Effects of Leader Members’ Relations on Organization Development: A case of private sector universities of Nangarhar
Get PDFIn this research, the relationship between Leader members’ relation (in-group and out-group), and organizational development is investigated. This study article examines the effects of leader members on Organizational Development in Private Sector Universities in eastern zone, Nangarhar, Afghanistan. For conducting this research 236 sample was selected in Nangarhar, Private Universities. The data for this research was collected on questionnaire method as the instrument regarding the Leader Members (in-group and Out-group) on the organizational development. The data was analyzed using the SPSS software. To analyze the descriptive statistics and find the mean, standard deviation, frequency, percentage and inferential statistics, finding the t-test to answer the hypothesis of the stud
The Effects of External Audits on Financial Performance: Evidence from Commercial Banks in Nangarhar, Afghanistan
Get PDFThrough a thorough investigation, this study examines how external audits affect financial performance. The study attempts to determine the connection between financial results and external audits by using a multilayer linear regression approach. To ensure representation of the larger population, a random selection procedure was used to pick a sample of 200 individuals. The primary means of collecting data were questionnaires intended to elicit opinions and thoughts about how external audits affect financial performance. This thorough approach aims to identify important relationships that improve comprehension of the potential impact of external audits on financial outcomes. The results show a high positive link between external audits and financial performance, with a correlation coefficient of 65%. This suggests that better financial results may result from higher-quality external audits, underscoring the significance of sound auditing procedures. The study\u27s independent variables explain a sizable amount of the variance in financial performance, according to the R-Squared value of 0.422, which supports the importance of external audits in this situation. Additionally, the external audit coefficient is 0.083, indicating significant significance at the 5% level. This implies a direct positive association, meaning that, assuming all other variables stay the same, financial performance should rise by 0.083 units for every unit increase in the efficacy of external audits. To sum up, this study emphasizes how important external audits are for improving financial performance. Strong statistical data suggests that upholding excellent auditing standards is essential to improving an organization\u27s financial results. Businesses can prioritize their auditing procedures by acknowledging the benefits of external audits, which will ultimately result in increased stability and financial health. In addition to adding to the body of knowledge already available on financial performance, this study offers useful advice for businesses looking to maximize their auditing operations
Examining Organizational Identification on Work Engagement Via Structural Equation Modeling
Get PDFThis study examines how organizational identification relates to work engagement, highlighting how employees\u27 sense of belonging influences their engagement levels. Organizational identification refers to how closely employees connect with the organization\u27s values and objectives. Furthermore, work engagement encompasses a positive and fulfilling work mindset characterized by absorption, vigor, and dedication. By reviewing existing literature and analyzing empirical data, this study assesses how work engagement is influenced by organizational identification and the fundamental frameworks that underpin this relationship. This research aims to address this gap by examining the impact of organizational identification on work engagement. It employs structural equation modeling to analyze this relationship and offers insights that could guide management practices to enhance employee engagement. The results indicate that employees who identify with their organization show higher engagement, benefiting both the organization and its employees. Understanding this relationship enables organizations to develop strategies that promote organizational identification, ultimately increasing employee involvement and fostering a more enthusiastic and vibrant workforce. The study also provides recommendations for practical interventions to strengthen identification and improve work engagement
Factors Influencing Customers Intention to Use Islamic Personal Financing: Moderated by Religious Obligations
Get PDFThe purpose of this dissertation is to explore the factors that influence consumer intention to adopt Islamic products for their personal financing. For this purpose; subjective norm, pricing of Islamic finance and trust have been taken to assess its influence of intention to adopt Islamic financing. Furthermore, religious affiliation has been taken as moderator variable to determine its moderating effect on the relationship between subjective norm, pricing of Islamic finance and trust and intention to use Islamic financing. To achieve these objectives a self-administered survey questionnaire has been distributed among 200 participants. Where, 186 questionnaires have been returned fill making a response rate of 93 per cent. To test the hypotheses of the study; regression analysis and process macro moderating analysis have been carried out on the data set. The regression findings for the four hypotheses revealed that subjective norm, trust and religious affiliation, were shown to be positively associated to the intention to employ Islamic personal financing, whereas, pricing Islamic finance have no significant on intention employ Islamic personal financing. Moreover, religious affiliation has a significant moderating effect for pricing of Islamic finance and trust, and insignificant moderating effect for subjective norm. The findings have practical consequences for bank executives as well as theoretical ones for future academics
Impact of poverty and child labor on the economic growth of Afghanistan
Get PDFThe paper explores the impact of poverty and child labor on the economic growth of Afghanistan. For this study, secondary data is used. The data included in this paper is from 1998 till 2016. Ordinary least square (OLS) estimation technique is used for the estimation of data. The result acquired from the study concludes that the poverty has negative impact on economic growth of a country. Similarly, unemployment also has negative impact on economic growth of a country. Increase in poverty and unemployment world decline economic growth. Inflation has positive impact on economic growth of a country. Exports and child labor also has positive impact on economic growth of a country. Increase in exports and child labor cause economic growth of a country. Finally, we conclude that poverty and unemployment has negative while child labor, inflation and exports has positive impact on the economic growth of a country
The effects of foreign aids on economic development of Afghanistan
Get PDFThe role of foreign aid in supporting economic development and its effectiveness in decreasing poverty in the developing countries have been an intense topic of debate in the development context. This dissertation focuses on the social economic costs related to foreign aid in Afghanistan. The aim is to suggest a series of actions and policies to make foreign aid programs more effective on economic development and governance in Afghanistan.
The researcher applied quantitative research methods and employed secondary time series annual data for the period of 1960-2021. The study used. The study conducted the analysis of time series data through ADF to check Stationarity of each variable first and then Johansen co-integration tests to assess the long run relationship of foreign aid and GDP of Afghanistan. All analyses were carried out using econometric software package EView 10. The results of ADF tests showed that variables ODA and GDP of Afghanistan were stationary at first difference. The Johansen co-integration test authenticated that there is long-run relationship between foreign aid and GDP of Afghanistan. Based on the result of the OLS test, the result is statistically significant according to the p-value of 5%, and the existence of the long-run relationship between GDP and ODA is confirmed. The 1% change in net official development assistance leads to a 5.6% change in GDP
Opportunities in Afghanistan Water resources
Get PDFGiven the importance of water management for domestic use, industrial use, agricultural production, a productive society, national development, the environment, hydropower generation, economic growth, climate change, challenges related to human security, trade, political stability, social potential, success, poverty reduction, creation of jobs, and the avoidance of internal and external displacement, the government, private sector, and others should give this important natural resource their full attention in order to invest in water resources and meet the aforementioned goals. This article\u27s goals are to examine the significance of water management, the reasons behind water mismanagement in the nation, Afghanistan\u27s water resources, and to encourage both the public and private sectors to invest in this natural resource. This paper presents a descriptive analysis of the research methodology, using data gathered from relevant national and international publications, periodicals, journals, and websites. We gather data on the significance of water management, Afghanistan\u27s water resources, the reasons behind water mismanagement in the country, and literature. A review of water management is provided at the end, along with suggestions for the government, businesspeople, and other national and international organizations looking to invest in the management of their country\u27s water resources and turn a profit over the long term. Finally, we offer an example of how work should be done in this regard
Assessing the Impact of Internal Marketing on Sustainable Competitive Advantage: A Case of Kabul-based Health Sector of Afghanistan
Get PDFIn today’s globalized and knowledge-based economy, organizations need to acquire competitive advantage in order to survive and prosper. With no doubt intangible assets, such as training and development and work support plays critical role for organizations to obtain competitive advantage over their rivals. In particular, providing high quality services are critically surviving issues for the organizations provide services. Thus, the current study investigated the relationship between internal marketing and sustainable competitive advantage targeting health sector, for this study we selected five leading government hospitals as a sample size among 14 in total of the population. Adopted questionnaires were distributed among 265 employees working in different positions. The key area in this study was internal marketing, sustainable competitive advantage, training and development, employee’s empowerment, reward system and internal communication. Furthermore, SPSS software was used to analyze collected data. The study accepted all hypotheses and explored positive relationship between given variables
A Practical Guide for Proposal Writers in Business Administration
Get PDFA well-structured written research proposal is a key requirement when applying for research funding or applying to a committee for approval of a research project. So, this paper is a deep study of different research and articles that go into great detail about how to write a research proposal. The paper is more focused on the key elements of the research proposal and is especially beneficial and productive for academic people and university students. This paper will explain all the initial and important parts of research proposal writing starting from the title, introduction, abstract, keywords, research scope, hypothesis, literature review, research methodology, sampling, data collection, data analysis, expected result, and budget. Since it is a review piece of writing, all of the references are valid, up-to-date, and trustworthy, which will undoubtedly satisfy your needs when writing a research proposal. Based on the references and literature, I am sure this review article offers insightful explanations and guidance, which will let you know almost everything you need to know about how to develop a research proposal. As a result, writing a research proposal will enable you to conduct the research project efficiently and effectively and will pave the way for an excellent presentation of the outcomes. Additionally, this article sheds light on several crucial components of producing a research proposal. The keywords for this paper consist of Proposal, data collection, and research