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Assessing an eco-destination management structure: A case study
No full textEcotourism is very important in contributing to the development of a healthier way to do tourism and, at the same time, to the wealth of a territory. This study aims to assess a relevant case study – Peneda-Gerês National Park (PGNP), in Portugal, applying a new model approach to managing eco-destinations. The results show that all aspects predicted by the ATOS (Aims, Tools, Operational domains, and Stakeholders) model are present in PGNP management except for one: promoting cultural exchange and understanding. This empirical substantiation of the proposed model analysis opens the possibility of influencing ecotourism management practice, helping to perform private and public audits of eco-destinations in any part of the world. Moreover, it contributes to framing the development of new sustainable eco-activities and eco-destinations
Conceptual overview of organizational culture and its effect on organizational performance
No full textDespite knowing that the literature on organizational culture is already deeply studied, considering the number of definitions, studies, and publications, this research intends to bring some insights by mapping the conceptual state of the art on organizational culture, presenting a review of the main concepts. An attempt was also made to highlight the influence of organizational performance leveraged by dynamic capabilities, as the impact of organizational culture on organizational performance. To allow this conceptual overview, a literature review has been performed based on papers published between the period 1966 and 2022. The research aim is to shed some more light on the link of organizational culture, dynamic capabilities’ influence, and its impact on organizational performance. Knowing the overlapping fields of organizational culture in dynamic capabilities contexts, especially in very demanding and fast-growing contexts, it is noted that dynamic capabilities have the power to leverage performance, as the fast adaptation is required to still maintain the organization’s vital
Work engagement and burnout in hospitality across Europe
No full textThe goal of this study is to explore the role of workplace recognition in tourism and hospitality workers’ well-being. The study specifically examines the influence of workplace recognition on two facets of well- being:
burnout as an indicator of ill- being and work engagement as an indicator of well- being. The study takes a quantitative approach. Main concepts were measured using a set of variables taken from the fifth wave of the European Working Conditions Survey: a sample of 2715 European hospitality workers. The findings reveal that workplace recognition is a relevant antecedent of work engagement and burnout of hospitality workers. Specifically, workplace recognition is an enhancer of work engagement and an inhibitor of burnout. Work engagement also mediates the relationship between workplace recognition and burnout. This study fills a gap in the lack of research on workplace recognition as an antecedent of work engagement and burnout and presents an overall European perspective
Circular packaging under suspicion: The cat and mouse game with greenwashing
No full textPurpose – As consumers become increasingly savvy to deceptive marketing tactics such as greenwashing, the nexus between the desire to buy goods housed in circular packaging, environmental consciousness and the quest for pro-circular insights takes center stage in discussions surrounding conscientious and sustainable consumption. This study aims to evaluate how consumers’ perceptions of companies’ greenwashing behaviors influence their environmental concerns, the search for pro-circular information and consumers’ intention to purchase products with circular packaging.
Design/methodology/approach – In total, 826 valid responses were obtained from consumers who purchased products with circular packaging. The partial least square method was applied.
Findings – The findings indicate that consumers’ perception of greenwashing positively influences their environmental concerns, search for pro-circular information and intention to purchase circular packaging products. In addition, environmental concerns and the pursuit of pro-circular information independently enhance this purchase intention. Notably, the impact of greenwashing perception on purchase intention is stronger when mediated by environmental concerns and the search for pro-circular information, suggesting that environmentally conscious consumers, who actively seek pro-circular information, are more likely to respond to greenwashing by increasing their preference for circular packaging products.
Originality/value – This research stands out for its original exploration of the complex dynamics between greenwashing and consumer behavior toward circular packaging. This study examines how environmental concerns and pro-circular information interplay with greenwashing to shape purchasing intentions, offering fresh insights into the pivotal role of transparent communication. This study’s innovative approach also lies in its analysis of the moderating effects of environmental consciousness and information, revealing how these factors can offset greenwashing’s negative impact. Furthermore, it provides a novel perspective by demonstrating the dual nature of perceived greenwashing and proposing actionable strategies, such as reducing misleading practices and enhancing government regulation, that empower both companies and consumers to foster sustainable choices, setting it apart as a forward-thinking contribution to the field
What will I share? An evaluation of electronic word-of-mouth on service quality and the tourist experience. A case study in Bento Gonçalves, Rio Grande do Sul, Brazil
No full textA destination's competitiveness and sustainability depend mainly on its ability to provide enriching experiences for visitors while at the same time guaranteeing excellence in
service provision (Zibarzani et al., 2022). This research sought to carry out a case study in the city of Bento Gonçalves, located in Rio Grande do Sul, with the Wine Train ride as the object
of study, using content generated by users via the Tripadvisor website to analyse the experience of tourists and their perceptions of the quality of services during their train ride. To do this, we
used a theoretical review of experience, quality of service, customer satisfaction, user-generated content, and evaluation of tourist services. The methodological approach included the
characterisation of the research, the data collection and analysis procedures adopted. The results showed the complexity of analysing quality in tourism, which involves various facets, including the main attraction, secondary services and the parties involved
Safeguarding traditional Portuguese gastronomy as an intangible cultural heritage through Tourism: The case of North of Portugal
No full textThe north of Portugal and Porto, a city recognised as a World Heritage Site, stand out for their rich historical trajectory, fostering a continuous increase in tourists over the past decade. This distinction has played a crucial role in acknowledging cultural and landscape heritage while promoting a heightened flow of visitors to the region. Portuguese gastronomy is a key factor in the growth of this tourism industry. It is a living tradition passed down through generations, deeply rooted in regional history and practices, where the residents play a vital role as custodians of these customs and traditions. The primary aim of this article is to analyse residents’ perceptions from the North of Portugal regarding the recognition of gastronomy as a cultural heritage and its role as a tool for tourism development. To achieve this aim, structured questionnaires were distributed to residents using an approach in popular urban tourism areas of Porto between May and October 2022, resulting in 262 valid responses. The findings reveal that participants consider it essential to preserve traditional dishes and ensure their transmission across generations. Regarding tourism, most respondents concur that it positively contributes to the preservation of traditional gastronomy, valuing it as an integral part of cultural heritage
Digital Processes to Conscious Innovation in Built Environment
No full textSome 15 years ago, the world’s urban population surpassed the global rural population, an unprecedented shift in how and where we live. It is believed that by 2050 more than two thirds of the world’s population will be living in urban settings. How can, and should we integrate such a population into the project methodology, aiming at their participation? There has been a growing interest in increasing user commitment in conception design processes for built space, moving against fully top-down approaches. In turn, Research Centres have become increasingly interested in the potential of computational technologies of AI, as well as digital fabrication, in design research projects. However, it should be noted that such research is limited in its social impact and influence over decision-making processes, namely in social, environmental, and urban settings. Furthermore, lack of more systematic information on emerging digital technologies, generating new forms of social innovation, is an obstacle to developing more conscious design strategies. In this context, this paper sets out to develop a set of European pilot projects produced in laboratories of technology and architecture, focusing on two guidelines: i) conscious innovation ii) inclusive participation. From this revision, a set of insights will result, which call for driving forces towards social cohesion, by implementing solutions based on digital technologies
Industrial Tourism in Small and Medium-Sized Industrial Enterprises: Challenges and opportunities
No full textThis paper explores Industrial Tourism (IT) within Portuguese small and medium-sized enterprises (SMEs). It aims to identify the main challenges and opportunities of this tourism product and offers suggestions to enhance the sustainability and competitiveness of these organizations. This research seeks to understand the perspective of active industrial enterprises, or the "living industry," and how this type of tourism can enhance their sustainability and competitiveness. Primary data was collected through a questionnaire administered to 186 SMEs in Portugal. The findings show that most Portuguese SMEs do not engage in IT, mainly due to logistical, security, and strategic concerns. However, the study concludes that IT offers opportunities for SMEs to improve their marketing approaches, societal relationships, business strategies, and human resources
Heritage Tourism and Sustainable City Dynamics
Get PDFThis is a Reprint of the Special Issue Heritage Tourism and Sustainable City Dynamics that was published in Heritage journal.This Special Issue on Heritage Tourism and Sustainable City Dynamics explores the intersection of cultural heritage, tourism, and sustainability through twelve diverse articles. These contributions address themes such as post-COVID-19 resilience in the hotel sector, environmentally responsible behaviour in heritage tourism, and innovative frameworks for urban heritage management. Case studies span globally significant sites, including the Spanish Civil War anti-aircraft shelters, earthen architecture in the Iberian Peninsula, A Plan to Safeguard the Intangible Cultural Heritage of Guano’s Knotted Carpet Weaving Tradition in Ecuador, and Norwegian World Heritage Sites. Articles also examine green tourism's impact on community attachment in AlUla, Saudi Arabia, the economic role of Raymi Llaqta in Peru, and visitor satisfaction at Córdoba's Fiesta de los Patios. Global analyses investigate the comparative advantage of heritage tourism from 2011 to 2022 and new dimensions in religious tourism in Nessebar, Bulgaria. A notable focus is balancing preservation with tourism in Porto, Portugal, and leveraging sustainable practices. These studies highlight the role of heritage in fostering resilience, cultural identity, and sustainable urban development, offering actionable insights for managing challenges in a rapidly evolving tourism landscape. The twelve articles are authored by a group of thirty-five authors. These represent ten countries—Spain, Portugal, Norway, Saudi Arabia, Bulgaria, Peru, Ecuador, Hungary, Egypt, and Indonesia—with cross-country collaboration on some articles
Perceção de mães e pais sobre a qualidade do sono infantil dos 6 aos 12 meses: associação com sintomatologia depressiva dos progenitores
Get PDFO presente estudo teve como objetivo investigar a relação entre a saúde mental dos progenitores (mães e pais) e a perceção que estes têm dos hábitos de sono dos seus filhos com idades compreendidas entre os 6 e os 12 meses. Para tal, foram comparadas as perceções de 35 mães e 35 pais sobre os hábitos de sono das crianças, analisada a associação entre o stress parental e a depressão e a perceção dos respetivos progenitores acerca dos hábitos de sono da criança (Resistência em ir para a Cama e Sonolência Diurna), e avaliado o peso explicativo da depressão e do stress parental na predição do relato desses hábitos. Os resultados indicaram que não existem diferenças significativas entre mães e pais na perceção dos hábitos de sono das crianças, mas que a depressão materna está associada à perceção de maior resistência dos filhos em ir para a cama. Além disso, o stress materno revelou-se um preditor negativo da perceção de sonolência diurna. Estes resultados sugerem que a saúde mental dos progenitores, particularmente das mães, pode influenciar a forma como os hábitos de sono infantil são percebidos.The present study aimed to investigate the relationship between the mental health of parents (mothers and fathers) and their perception of their children's sleep habits, with children aged between 6 and 12 months. To this end, the perceptions of 35 mothers and 35 fathers regarding their children’s sleep habits were compared, the association between parental stress and depression and the perception of the respective parents regarding the children's sleep habits (Resistance to Going to Bed and Daytime Sleepiness) was analyzed, and the explanatory weight of depression and parental stress in predicting the report of these habits was evaluated. The results indicated that there were no significant differences between mothers and fathers in their perception of the children's sleep habits, but maternal depression was associated with a perception of greater resistance of the children to going to bed. Moreover, maternal stress was found to be a negative predictor of the perception of daytime sleepiness. These results suggest that parents' mental health, particularly that of mothers, may influence the way children's sleep habits are perceived