Stratford Peer Reviewed Journals and Books
Not a member yet
2323 research outputs found
Sort by
Digital Technologies and Transformation of Governance Processes: A Study of Syddanmark Regional Council in Denmark
No full textDigital technologies have revolutionized governance processes by enhancing efficiency, transparency, and citizen engagement. The adoption of e-governance platforms and online services has streamlined administrative procedures, making government services more accessible and convenient for citizens. Data-driven decision-making has enabled evidence-based policy interventions and targeted service delivery. Online platforms for public consultations have empowered citizens to participate in decision-making processes and fostered a sense of inclusivity. The successful transformation of governance processes through digital technologies requires addressing challenges such as the digital divide, data privacy, cybersecurity, and continuous evaluation to ensure the benefits are maximized and the potential risks are mitigated. The study findings reveal that the adoption of digital technologies has brought several significant benefits to governance processes in the Regional Council. Efficiency has improved through the implementation of e-governance platforms and online services, reducing administrative burdens and enabling streamlined service delivery. The study also highlighted cybersecurity and data privacy as critical concerns. The regional council should continually invest in robust security measures to safeguard sensitive information and protect against potential cyber threats. The study concluded that the digital transformation of governance processes in the Council has yielded significant improvements in efficiency, transparency, citizen engagement, and accountability. The adoption of digital technologies, such as e-governance platforms, online services, and data-driven decision-making, has streamlined administrative procedures, enhanced service delivery, and empowered citizens to actively participate in governance. The study recommended that the regional council should prioritize efforts to bridge the digital divide and ensure equal access to digital technologies and internet connectivity. Training and educational resources should be provided to improve digital skills, increase awareness of online services, and promote responsible digital citizenship.
Keywords: Digital Technologies, Transformation, Governance, Denmar
Work Life Balance and Employee Commitment in Indigenous Oil Servicing Companies in Rivers State
No full textThis study examined the relationship between work life balance and employee commitment in indigenous oil servicing companies in Rivers State. The study adopted a cross-sectional research survey design. Primary source was generated through self- administered questionnaire. The population of the study is 270 employees of twenty-four (24) selected indigenous oil servicing companies in Rivers State. The sample size of 161 was determined using the Taro Yamane’s formula for sample size determination. The reliability of the instrument was achieved by the use of the Cronbach Alpha coefficient with all the items scoring above 0.70 selected. The hypotheses were tested using the Spearman’s Rank Order Correlation Coefficient. The results of the analysed data revealed that there is a significant relationship between work environment and employee commitment in indigenous oil servicing companies in Rivers State. The study thus concludes that work life balance significantly influences employee commitment in indigenous oil servicing companies in Rivers State. Therefore, the study recommends that indigenous oil servicing companies should adopt policies that encourage work life balance practices such as flexible work arrangements, family responsibilities support, and wellness programs. The considerations of childcare, dependent care and allowing employees more time with their families which are issues that characterize employee’s role at home should be encouraged.
Keywords: Work Life Balance, Affective Commitment, Normative Commitment and Continuance Commitmen
The Role of Organization Culture Management of Work Related Musculoskeletal Disorders of Masonry in Construction Workplaces: Case Study, Nairobi County, Kenya
No full textGlobally masonry workers are often exposed to work-related risks resulting to development of musculoskeletal disorder and associated diseases affecting their body's movements. Despite the gains made, existing workplace risk management preventive and control methods have not adequately addressed this problem. The investigation was on the role of organizational culture in the management of musculoskeletal disorders of masonry workers in Building Construction Works, Nairobi County. Multiple-case study methods were employed to complete the inquiry. The study was guided by the complexity theory. A review of the existing literature in the field of the study was carried, and the knowledge gap for the study identified. The field data was collected using questionnaires and interview guides. Paired null and alternative hypotheses for the study were defined. The data collected was subjected to descriptive and inferential analysis for logical patterns, relationships and level of statistical significance. The key findings of the study showed involvement of masonry workers in risk management decision-making, work performance, process audits and reviews. The Pearson correlation results (P<= 0.05) showed that organizational culture was positively related to workers musculoskeletal disorder of masonry workers. The regression model summary results of the study indicated that R =.576, implying that the organization's culture, OSH government policies, and challenges correlated at .576. The study results for the coefficient for multiple-regression determination (R- squared) was .332, implying that the changes in independent variables influenced changes in the dependent variable by 33.2%. Other factors beyond the scope of this study explained the remainder 66.8% out of 100% of the changes. However, the figure does not reveal information about the causation relationship between the independent and dependent variables or indicate the correctness of the regression model.
Keywords: Role of Organization Culture, management, Work-Related Musculoskeletal Disorders, masons, building construction workplaces
Team Leadership and Organizational Performance of Non-Governmental Agricultural Organizations in Kenya
No full textTeam leadership is critical to ensuring that employees are aligned with the organization's vision and goals. Agriculture NGOs are usually tasked with promoting sustainable agricultural practices, providing support to farmers, and enhancing food security. To achieve these objectives, agriculture NGOs must rely on effective team leadership to mobilize resources and ensure that teams work together cohesively to achieve common goals. This study sought to examine the effect of team leadership on organizational performance in non-governmental agricultural organizations in Kenya. The specific objectives are to examine the effect of employee collaboration, team coaching, team motivation, and team communication on organizational performance in non-governmental agricultural organizations in Kenya. The theories informing the study include the Team Leadership Model, Social Learning Theory, Expectancy Theory, and Communication Accommodation Theory. The research design that was employed in this study is a descriptive research design. The study population target was 47 Non-Governmental Agricultural Organizations in Kenya. The unit of observation was the top, middle, and lower-level management. Stratified random sampling was used to select the 105 respondents from the 47 Non-Governmental Agricultural Organizations. Primary data was collected through the administration of questionnaires. The study used both descriptive and inferential statistics. The multiple linear regression model was used to measure the relationship between the independent variables and the dependent variable that are explained in the model. The findings indicated that employee collaboration, team coaching, team motivation, and team communication were positively and significantly related to organizational performance. The study's conclusions underscore the significance of effective employee collaboration, team coaching, team motivation, and team communication in influencing the organizational performance of non-governmental agricultural organizations in Kenya. These findings emphasize the importance of fostering a collaborative and communicative work environment while leveraging coaching and motivation strategies to enhance team dynamics and overall organizational outcomes. The study recommends that non-governmental agricultural organizations in Kenya focus on cultivating effective employee collaboration through cross-functional teams, knowledge sharing, and a cooperative culture. Additionally, optimizing team coaching practices, adopting motivational strategies, and prioritizing effective team communication are advised to enhance organizational performance.
Keywords: Communication Accommodation Theory, organizational performance, team leadershi
Non-Financial Incentives and Employee Retention in Bank of Kigali Plc, Rwanda
No full textThe general objective of this research examined effect of non-financial incentives on workers retention in banking sector using a case of the Bank of Kigali Plc in Kigali City. The specific objectives were to assess effect of flexible working arrangement, career development, employee recognition, and job promotion on employee performance in the bank of Kigali. The study targeted 370 persons from which a sample of 193. The research tools were a questionnaire, and interview guide. The researcher used descriptive statistics to generate frequencies, percentage, mean, and standard deviation for dependent and independent variables. The study used inferential statistics to produce correlation between variables and to establish a regression size effect based on specific research objectives. Qualitative information was assessed through the use of content analysis in term of items developed from interview transcript. Results show that 40.7% strongly agree that the use of shift work in the bank of Kigali, 50.9% strongly agreed the application of part time. Results on flexi time demonstrated a negative and insignificant correlation between flexi time and team work (r=0.976, p-value =0.002). To the second objective, 37.0% strongly agree that they have received training after its design and planning, 42. 8% strongly disagree that it was very important to have scholarship. Results for the correlation between the scholarship and team work (r=-0.134, p-value= 0.041) was negatively statistically significant. Thirdly, results show that 36.6%, contend that they were appreciated by the bank of Kigali, 54.9% contended an increase in responsibility. Appreciation was not associate with effectiveness (r=0.076, p-value =0.249) and appreciation and project commitment (r=0.028, p-value=0.667). The fourth objective established that 37.0% strongly agree the existence of an increase in responsibility, 42.8% strongly disagree that it was very important of change of facilities, 34.0% strongly agree that they change of positions. Results on change of facilities, demonstrated a negative and insignificant correlation between change of facilities and team work (r=0.776, p-value=0.002). The study recommends that the Bank of Kigali should offer trainings programs and comply with factors that encourage the spirit of turning over. The management should be provided training to enhance and ameliorate their managing styles. The management should involve their employees when they make decisions, once you involve people in decision making they put in more effort because they are part and parcel of decisions that have been taken and that may increase their level of commitment in the organization. Further researches should done within further domain of activities in to participate in acquiring more and accurate data related to the turnover rate and to adopt more adequate and conducive retention strategies.
Keywords: Non-Financial Incentives, Employee Retention, Bank of Kigali Plc, Rwand
Diversity in the Workplace: Providing Equal Opportunities and Effective Management
No full textThe inclusion of diverse individuals in the workplace has evolved from a legal requirement to a valuable strategic asset for organizations. This study examines the complex and diverse nature of diversity, which includes various characteristics and perspectives, and emphasizes the growing importance of employing evidence-based approaches to diversity management. The objective of this study is to emphasize the strategic importance of diversity, the role of Human Resources (HR), and the importance of fairness and justice in establishing an inclusive organizational culture. This study's methodology is a literature review, which aims to combine and analyze existing knowledge on diversity management. The study's findings emphasize the tangible benefits of diversity, such as improved problem-solving, innovation, and long-term competitive advantages. The HR department is critical in implementing, evaluating, and adjusting diversity strategies to ensure they align with the organization's goals. According to the study, diversity and inclusion are critical components of modern organizational strategy, playing an important role in both financial prosperity and ethical behavior. Persistent efforts in this regard are critical for the organization's long-term success.
Keywords: Diversity, Workplace, Equal Opportunities, Effective Managemen
Fraud Detection in Malaysian Financial Institutions using Data Mining and Machine Learning
No full textThe escalating threat of fraud in financial institutions is a global issue, with the Malaysian sector being no exception. This study focuses on the implementation and efficacy of Data Mining and Machine Learning methodologies in identifying and mitigating fraudulent activities within these institutions. The paper critically reviews existing literature, bridging the gap between advanced technology application and fraud management. Fraudulent transactions in the financial sector are dynamic and sophisticated, requiring advanced detection techniques. Traditional approaches often struggle to manage this complexity effectively, demonstrating a need for more advanced and adaptive strategies. This is where Data Mining and Machine Learning techniques, renowned for their predictive and analytical prowess, can significantly contribute. Data Mining, the process of uncovering patterns and correlations within large datasets, is a useful tool for detecting anomalies that may suggest fraud. The study assesses various data mining techniques, such as clustering, classification, and association, and explores their application in detecting fraudulent transactions. Findings indicate that these techniques can substantially enhance fraud detection rates while minimizing false positives. Furthermore, Machine Learning, an artificial intelligence subset, has shown immense potential in fraud detection. Its ability to learn from and make decisions based on data makes it a viable solution for fraud detection. This paper explores both supervised and unsupervised learning algorithms and their efficacy in identifying fraud in the Malaysian financial sector. Results suggest that machine learning models, when correctly implemented, can significantly improve the accuracy of fraud detection. The review underscores the importance of employing advanced technologies like Data Mining and Machine Learning to combat financial fraud effectively. It also suggests future research directions, emphasizing the need for context-specific, localized models considering Malaysia's unique socio-economic environment. Moreover, the development of hybrid models, integrating both data mining and machine learning, could offer improved results. In conclusion, this study sets a precedent for further exploration into the application of advanced analytical tools in fraud detection in the Malaysian financial sector. The potential these technologies offer for improving accuracy and adaptability in fraud detection systems is substantial and warrants thorough investigation.
Keywords: Fraud Detection, Malaysian Financial Institutions, Data Mining, Machine Learning, Financial Fraud Managemen
Customer’s Food Nutrition Knowledge and Its Influence on Their Menu Choice in Restaurants
No full textToday, consumers are more cautious about the food that they eat due to the prevalence of non-communicable diseases such as obesity, cancer, and diabetes. The prevalence of these diseases has sensitized many on the need for healthy eating, which has shifted food approaches and is reflected in the selection of menu items in restaurants. The study sought to establish how consumers’ knowledge about food nutrition influences their menu choices in restaurants based on the Engel-Blackwell-Kollat model. A descriptive research design based on quantitative approach was adapted. A sample size of 330 guests and 15 Food and beverage managers were drawn from the fifteen Three-star hotels in Nairobi County. The primary data was collected using questionnaires and semi-structured interviews. The findings indicated that there was a statistically significant and positive relationship between consumer knowledge and food menu selection (r (284) =0.227, p < 0.01). These findings are beneficial to food eatery owners and managers in terms of understanding how changing food approaches influence consumer choice of eateries; thus how they need to address consumers’ needs.
Keywords: Nutritional value of foods, traditional food, food nutrition knowledge, menu choic
Hotel Design and Facility Competitiveness in 3-5 Star Hotels in Nairobi County, Kenya
No full textThe lack of competitive designs may result in a loss of attractiveness and potential customers. Therefore, this study sought to explore whether and how hotel designs may influence hotel facility competitiveness in 3-5 star hotels in Nairobi hotels, Kenya. The specific objectives were; to establish whether hotel lobby design affects the level of customer satisfaction, to determine the relationship between hotel ambiance and repeat visitation, and to develop design features that have the potential to enhance destination attractiveness. This study adopted a cross-sectional descriptive design utilizing qualitative and quantitative methods. The plan was preferred since data collection was at one point in time, and the target population was from one study area. The sample for the analysis consisted of general hotel managers, marketing managers, and guests selected from a list of three to five-star hotels in Nairobi using convenient sampling techniques. Questionnaires and oral interviews were administered and conducted with guests, hotel managers, marketing managers, and the facility, respectively. Factor analysis was used to identify the correlation among the independent variables. ANOVA was applied to determine the coefficient and the magnitude amongst the independent variables, which attained a 95% confidence level hence high reliability. In addition, single regression analysis was used for individual independent and dependent variables, i.e., hotel design and facility competitiveness. The findings show that the hotel lobby design contributed to guests’ attachment in terms of satisfaction with the hotel to a great extent (91%). According to the findings temperature of the hotel and its ambiance affected customer satisfaction and repeat visitation to a large area (72%). The findings further show that external appearance (55%) and landscape design (54%) were hotel design features with the most significant potential to enhance destination attractiveness. The study hypothesis indicated no important relationship between hotel design and facility competitiveness, in which the model attained a p-value of 0.003, therefore rejecting the null hypothesis. Thus, the study recommended that hotel owners consider improving their lobby design and ensuring they are spacious and attractive to guests. The study revealed that ambiance in the hotel industry is significant as a variable of hotel design and facility competitiveness.
Keywords: Hotel Design, Facility, Competitiveness, 3-5 Star Hotels, Nairobi County
 
Contribution of Social Media Networks Usage on Performance of Selected Upmarket Hotels Based in Kigali- Rwanda
No full textThe contribution of travel and tourism industry to Rwanda’s GDP increased from 4.7% in 2000 to 15.1% in 2019 with an average annual rate of 7.02%. It is evident that the hospitality industry relies on the use of information and communication technologies in marketing, promotional activities, sales and creation of relationships with their customers. However, there has been limited research to assess the contribution of social media networks to the performance of hospitality industry in Rwanda. Thus, the objective of the study was to assess the effect of social media network usage, determine how the selected hotels use social media networks to reach out to their customers and establish the most popular social media platforms. Using a descriptive research design, the study adopted a hybrid approach of both qualitative and quantitative approach for collection of data and employed both primary and secondary research methods to collect data including formulation of interview in form of a questionnaire. Results revealed that social media networks have significantly contributed to the performance of the selected upmarket hotels in Kigali and have been used for marketing purposes to attract customers. It was found that about 96.4% of the hotels’ clients use social media platforms to make bookings while the least indicate that at least 3.6% of most of respondents indicated that social media networks had a small impact to their hotel business. The most commonly used platforms include Facebook, YouTube, Instagram, WhatsApp and Twitter. In conclusion, the paper highlights the importance of social media in the upmarket hotel segment in Kigali, Rwanda, and its impact on the hospitality industry. The findings of the study indicate that social media has had a positive impact on the performance of upmarket hotels, with a high percentage of customers using social media to make bookings. The study recommends that hotels collect and keep records of their customers indicating which mode of communication they use while making bookings. These records must indicate which uses social media to access various hotel services. Also, hotels should ensure that they have appropriate staff with IT skills to operate and manage social media networks, including using them to get reviews for future improvement of their services. The hotels should continue investing in social media to attract customers and promote their brands. Hotels should ensure a presence on multiple social media platforms to reach a wider audience. Finally, hotels should continue to monitor and evaluate the impact of social media usage on their performance to identify areas for improvement and optimize their social media strategy.
Keywords: Social Media Networks, Upmarket Hotels, Hospitality, Performance, Rwand