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An evaluative study on implementing customer relationship management software through the perspective of first level managers
No full text2019-07-29According to Forbes, annual investments in customer relationship management (CRM) software approached $40 billion globally in 2017. Over the last decade, multiple studies have concluded that CRM projects fail to achieve a return on investment (ROI) between 55% to 75% of the time. The emerging literature on CRM implementations is primarily focused on the technology solution and not the cause of failure: end-user adoption. Within the small subset of research pertaining to end-user adoption, very little pertains to the role or influence the first level manager (FLM) has during the implementation process and ultimately on user adoption. Applying an explanatory sequential mixed-methods approach, this study surveyed 57 FLMs and conducted eight interviews across four organizations, who had all recently implemented CRM. The goal of the study was to evaluate seven knowledge, motivation, and organizational influences affecting the FLM during the implementation process and provide recommendations to improve user adoption and reduce the risk of implementation failure. This study concluded that FLMs lack the procedural knowledge on how to implement CRM using change management and organizations are not supporting FLM development prior to implementation with training. As a result, the layer of management closest to the end-user is ill-prepared to lead adoption efforts and mitigate user resistance
How teachers identify and respond to bullying: an evaluation study
No full text2019-07-30Bullying remains a problem in American schools. According to 2016 statistics from the National Center for Education, one out of every five students reported being bullied and, of those students, 33% indicated they were bullied once or twice a month. Intervention from adults, and especially teachers, can be effective in curbing bullying. However, researchers have shown that most teachers do not notice bullying or fail to respond to it effectively. In this qualitative evaluation study, the researcher examined how staff at St. Catholic School (a pseudonym for a Kindergarten to Grade 8 Catholic school in the western United States) met their organizational goal of providing a safe environment for students by reducing bullying. Using Clark and Estes’ (2008) gap analysis model as the conceptual framework, the researcher evaluated teachers’ organizational performance and determined the knowledge, motivational, and organizational influences that impacted teachers’ ability to identify and respond to bullying. Key findings from this study were that teachers struggle to define bullying, and are better at identifying and responding to overly aggressive bullying behavior than indirect bullying. In addition, in the absence of clear anti-bullying policies, teachers in this study relied on past experiences when determining how to deal with bullying behavior. As a result of this lack of formal training, teachers in this study exhibited attitudes and perceptions that affected the strategies they used to respond to bullying. This dissertation concludes with recommendations for developing a program to provide training and support for teachers in order to increase their knowledge and understanding of bullying, as well as developing formal school policies to help teachers respond to bullying incidents
Risk assessment to wildlife from Ohio on-shore wind farm development: a landscape model approach
No full text2019-08-02In Ohio, wind energy has been one of the fastest growing renewable energy sources. In 2003, Ohio’s wind farms produced 3.6 Mega-Watts (MW). Today the wind farms are producing over 600MW with an additional 2,000MW planned or being built. With this rapid increase in wind energy, comes many environmental concerns: habitat loss and fragmentation, noise and light pollution, spread of invasive species, and most concerning direct mortality to birds and bats. The Ohio Power Siting Board (OPSB) has full regulatory power for wind energy production in Ohio. In 2009, the OPSB asked the Ohio Department of Natural Resources, Division of Wildlife (DOW) to create an environmental plan to help regulate the environmental concerns. The DOW created the On-Shore Bird and Bat Pre- and Post- Construction Monitoring Protocol for Commercial Wind Energy Facilities in Ohio. Within this protocol the DOW created a landscape model to predict areas that were likely to be less impacted by wind development. Under the authority of the OPSB, the DOW is able to recommend environmental surveys to wind energy companies based on the relative predicted impact to the environment. However, this model was created over 10 years ago and with limited data. The purpose of this study was to recreate this model with updated knowledge and additional layers. This updated model was created with the hypothesis that landcover is the main driver for avian and bat species mortalities in Ohio, and areas with higher predicted risk will experience higher mortality than areas with lower predicted risk. A total of 6 habitat layers were used to predict relative risk to birds and bats from wind energy production. Using sensitivity analysis to derive specific weights for each layer, a best fit model was created. Species richness during the breeding season, was used to validate the model. The model predicted more than 30% of Ohio to be classified within the two lowest risk levels to wind energy development
Workplace organization and asset pricing
No full text2019-07-30Flexible workplace organization (WO) increases the efficiency of a firm’s future capital investment. Hence, investment in WO positively predicts future capital investment and exposure to future aggregate investment-specific technology (IST)shocks. As a result, firms that invest in WO become riskier and systematically experience higher equity returns. This paper documents a robust positive correlation between firms’ WO investments and future equity returns. Firms with higher industry-adjusted WO investments have average returns that are 3.7% higher than those of firms with lower WO investments. In addition, firms with high WO investments experience a high conditional IST beta in the future. I tie all my empirical findings together in aproduction-based equilibrium model with closed-form solutions
Studying iron and nickel analogues of an efficient carbon dioxide reduction electrocatalyst
No full text2019-08-01We report here the synthesis and characterization of Fe and Ni complexes, FelL¹ and NiL¹, based on the azacalix[4](2,6)-pyridine framework, and compare their reactivity with that of CoL¹, an efficient CO₂-to-CO reduction catalyst. FelL¹ and NiL¹ were characterized by ¹H-NMR spectroscopy, UV-Vis spectroscopy, FTIR spectroscopy, X-ray diffraction, and electrochemically via cyclic voltammetry and controlled potential electrolysis. FelL¹ and NiL¹ both electrochemically reduce CO₂ to produce CO with faradaic efficiencies of 19% (and 16% H₂) and 55% (and 45% H₂), respectively. Unlike CoL¹, FelL¹ and NiL¹ both deposit onto the glassy carbon electrode surface during electrolysis. The deposited materials (ML¹-GCE) also electrochemically reduce CO₂ to CO with faradaic efficiencies of 5% (and 93% H₂) for FelL¹-GCE and 14% (and 47% H₂) for NiL¹-GCE. This work broadens the scope of our efficient CoL¹ catalyst design by incorporating more biologically relevant and earth abundant metal centers
Susumu Ito oral history interview, part 2 of 8, 2000-01-23
No full textIto discusses attending Japanese language school as a child and his reasons for not enlisting as an interpreter in World War II. He discusses being drafted into the military and being assigned non-military jobs at the camp he was stationed. He describes what the Japanese attack on Pearl Harbor meant to him and his family
Matsuji Sakumoto oral history interview, part 6 of 8, 2004-04-18
No full textIn this segment, Matsuji "Mut" Sakumoto recalls more memories from his days in combat. He begins by remembering soldiers that were killed in action before moving on to discussing his trench foot and the time he spent in the hospital treating that. Sakumoto moves on to talking about the men of the "Lost Battalion" that the 442nd rescued, and it is revealed that Sakumoto was the first American to make contact with the stranded soldiers. Sakumoto also remembers the now famous moment where his first words to the Lost Battalion soldiers were to offer them cigarettes
Kenjiro Akune, oral history, 2009-03-28
No full textAn oral history interview with Kenjiro Akune, 2009 March 28, conducted by Richard Hawkins with Go for Broke National Education Center. Parts 1-3
Frank Seto oral history interview, part 3 of 5, 1998-08-02
No full textSeto discusses his participation in the glider unit. He describes fighting in the Battle of the Vosges Forest
Roy Nakawatase oral history interview, part 2 of 8, 2003-01-25
No full textIn this segment of the interview, Nakawatase is asked about the types of social circles his family encountered in Stockton, California. He also talks about his time in primary school, as well as Saturday school. Other topics discussed in this segment are religion, especially those that surround the holidays, types of food eaten around these festivities, and more background about the one room schoolhouse