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The Serving Salesperson: Meeting Customer Needs With Practices of Servanthood
Get PDFI was taught to serve customers and to look to do whatever we could do to meet their needs. We ask them what their biggest challenges are and how we can help them-it goes beyond simply selling products....I try to be a humble servant even in the littlest of ways, calling them, telling them I\u27m thinking about you. ...People want to have a relationship with others who show a genuine caring attitude for them. -Packaging materials salesperso
Living Justice and Forgiveness in an Organization During A Religious Crisis: A Proposition
Get PDFIn this essay, I will integrate aspects of my family history, national history, local environment history, and organizational history with the purpose of creating a backdrop and historical stage for the problem that needs resolution. The essay will be interwoven with true stories. The organization in question is also my high school alma mater, Federal Government College Jos (FGC Jos), which is located in Plateau State, north central Nigeria. In the milieu of a national history, I will paint a family memoir of how I arrived at Jos and eventually became part of the organization, and I will subsequently describe the macrocontext in which my organization was infected by a crisis
Servant-Leadership... to Teach or to Awaken?
Get PDFFor the past thirty years, my professional life has focused on better understanding the principles of organizational culture change and the development of leadership capacity within that organization to achieve that change. I have had the good fortune during that time to work with a cadre of highly competent culture change professionals. As a company, we have been able to work in many challenging situations as well as with some of the premier organizations at the time. As satisfied as our clients have been, many of them have partnered with us to make the endeavor even more meaningful. As a beginning point, they are more than satisfied with the results that are achieved early in this endeavor. Our clients value the proven, consistent and reproduce-able design of our process. They are enthused by the way that the process engages and welcomes participation of all involved. As they become more versed in the technology of culture change, their expectations and desires are also heightened
The Use Of Social Networking Sites As A Means Of Presenting College Students’ Ethnic Selves
No full textThis study examined whether and how college students use the social networking site Facebook to express their ethnic identities, as well as the tools they used and the motivations for doing so. The research is supported by Goffman’s (1959) theoretical pillar of impression management, which predicts that individuals engage in an ongoing process of constructing and managing their public identities. The ethical pillar for this study is based on Habermas’s contention that ethics are linked to accountability (Habermas, trans. 1970). Data was collected by interviewing 12 students at a community college located near Seattle, Washington. The responses were recorded, organized, and analyzed. The primary findings of this study ran counter to results published in previous literature. Namely, college students, with one notable exception, are not using Facebook as a means of expressing their ethnic identities. Rather, they indicate they use the platform to express their authentic selves as a means of staying connected to friends and family. In addition, the study suggested that college students engage in Facebook in order to connect and keep up with friends and family. The students self-reported that ethnicity does not motivate their Facebook usage
Community Policing And Communication: An Organization Specific Approach For Police Managers
No full textCommunity perception of a police organization can directly affect the way individual officers perform their duties. The public, who supports a police department, will have more effective police officers. When officers are supported they wish to work harder for the community, they are proud of what they do and how they do it, and they want to protect those who protect them. The foundation of this support comes from the communication between the community, the media, police officers and the police organization as a whole. A new way of policing has been introduced to organizations across the country. This approach is community specific and it promotes effective communication strategies. Currently, there is no standard curriculum or guidelines directing community policing. Peace Officer Standards of Training (POST) is the government organization which provides curriculum and training standards which are state specific. The primary goal of this project is to create a curriculum for community policing. This curriculum is designed to be examined by POST to promote a standard curriculum and implementation strategy to guide police organizations in America. This project also incorporates the Communication Accommodation Theory as a tool to be used when officers contact members of the public. This tool teaches officers how to evaluate a subject within the first 15 seconds of the contact. Ideally, this will support effective communication with community members as officers converge. It will also give officers the option to diverge when speaking to a suspect. Community support is the key to a healthy officer and effective organization
Communication In Crisis
Get PDFMany people today continually search for their identity in the world. In order for someone to effectively communicate, they must understand how they would communicate when they least want to, such as in a crisis situation. A crisis or multiple crises can affect how people see the world, themselves and ultimately how they will communicate in a time of trouble. With the use of Martin Buber and his view on I-Thou, this thesis assists in understanding the encounter with God and that He is what helps makes us complete. Helping others to reach this goal of communicating well, this thesis seeks to find out the characteristics sought after by a counselor, specifically a Christian counselor, if a counselor is chosen to assist in the development after a crisis. This thesis will assist in explaining, from beginning to end, the thought process of a person in crisis and how their feelings in the situation help the breakdown of process of grief, who they would seek to communicate with and why those people are chosen. Thus, assisting in growing the communication field by exposing the characteristics sought after by a person in crisis
Story, Ritual, And Religion In Changing Social Climates
Get PDFThis study was created to investigate how ministers of the Montana/Northern-Wyoming Partnership express the story and ritual of religion in changing social climates. It was designed to answer three questions. RQ1) How are mission activities interpreted, defined, and given form through the storytelling by the ministers within the Church? RQ2) How do ministers integrate the mission statement and the mission activities into their Bible based storytelling? RQ3) How and for what purpose do ministers incorporate or connect issues and ideas from the secular sphere into religious-based storytelling? Since the dramatic social and economic changes in Montana as a result of events like the Bakken oil fields, this study can potentially help ministers understand the effectiveness storytelling and ritual communication has in transmitting religious commentary tied to a social justice messages not only to a congregations, but also to a community. The study used Fisher’s narrative analysis to examine two ministers’ use of storytelling in their sermons and to suggest how story-telling and ritual works to connect sermons, church’s mission statements, and corresponding work for social justice
War Crimes, Wristbands, and Web 2.0: Exploring Online Justice Advocacy, Colonialism and ‘Civilizing Missions’ through \u3ci\u3eKony2012\u3c/i\u3e
Get PDFOn March 5, 2012, the advocacy organization Invisible Children released a short 30-minute film entitled Kony2012, on YouTube.com. Within days, the video had gone viral, gaining a mass global viewership. By December 2012, the video had received over 94 million views worldwide, attaining the unofficial status as “the most viral video of all time.” While Kony2012 raised awareness about the urgency of the manhunt for Lord’s Resistance Army (LRA) leader Joseph Kony and his exploitation of child soldiers in Uganda, the film generated much controversy. Commentators, both from within Uganda and beyond, raised serious questions about the oversimplified Colonial-style intervention (with its especial focus on military interven- tion) that the video seemed to promote. This article explores in-depth to what extent the Kony2012 phenomenon embodies both the material and discursive legacies of colonialism. It finds that, while fostering a digital citizenship that promotes the sharing of valuable information, such online advocacy may also unintentionally reproduce and rapidly disseminate ste- reotypes, bias, and racism. Thus, Kony2012 is a case study of the ways in which online media can be both productive and limiting in addressing hate and exploitation. While the Kony2012 campaign quickly and impressively raised popular awareness of child trafficking and exploitation, it nevertheless subtly marginalized the experiences and cultural perspectives of the Ugandan people and privileged a Western-centric interventionism
Film Review: S. Leo Chiang’s \u3ci\u3eMr. Cao Goes to Washington\u3c/i\u3e
Get PDFS. Leo Chiang’s documentary-biopic, Mr. Cao Goes to Washington, opens in New Orleans in 2010 as Joseph Cao closes out his two years in the U.S. House of Representatives and hopes desperately but doubtfully for re-election—a situation Cao likens to “waiting to see a dentist before you get your teeth pulled out.” Part character study and part exposé of the current state of partisan politics in Congress, the film tells the story of Cao’s 2008 victory—the biggest upset of the 2008 Congressional elections—and his two years of service. During his term, Congressman Cao goes from enthu- siastic idealist to a man whose face registers the alarm of one who has mistakenly but irreversibly offered himself up to the machinations of a sadistic dentist. [Walking Iris Media, 2012. 72 minutes