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An Investigation of Perceived Justice, Service Performance and Customer Satisfaction Within the Airline Industry
No full textService performance appears to be particularly crucial in the airline industry following the COVID-19 pandemic. In addition, perceived justice is another construct within this industry that impacts customer satisfaction. A model is proposed that considers the impact of perceived justice and service performance on customer satisfaction within the airline industry. The findings indicate that service performance is positively related to both perceived justice and customer satisfaction, and that perceived justice is also positively related to customer satisfaction
Measuring the Psychological Outcomes of Empowerment Evaluation’s Practices and Principles
No full textThis study contributed to a small body of research on empowerment evaluation, viewed here as a social intervention. It examined its processes and principles to determine whether historically conceptualized empowerment and self-determination outcomes resulted from a sample of 131 empowerment evaluations. Objectives included: determining implementation fidelity to each empowerment evaluation model; determining evidence of empowerment evaluation process principles; determining whether empowerment evaluation outcome principles resulted from sample evaluations; and determining whether variation in empowerment and self-determination was explained by interaction between model fidelity and percentage of steps implemented, process principles in evidence, outcome principles in evidence, and evaluator characteristics. Results indicated that, as hypothesized, individual empowerment and self-determination were the likely outcomes of the sample evaluations, that empowerment and self-determination outcomes were more likely when the empowerment evaluations were conducted by female evaluators living and working in an African country, and that a new instrument, Survey on Empowerment Evaluation Practice, Principles, and Outcomes (SEEPPO) was a successful first attempt at assessing the processes, principles, and outcomes of empowerment evaluation work
News Vacancy and Stock Movement: Uncovering Trading Opportunities With Idiosyncratic Price Changes
No full textThis study examines whether stock price movements without accompanying news revert to prior levels. A portion of stock price volatility cannot be directly attributed to macroeconomic announcements, firm disclosures, or news reports. Instead, many fluctuations appear idiosyncratic—driven by firm-specific trading dynamics, investor sentiment, or liquidity imbalances rather than fundamental value changes. Using daily stock prices and scraped news data, this research quantifies trading opportunities arising from these idiosyncratic price shifts. Our results show that price movements accompanied by new information exhibit stronger reversals than those without news, particularly following large gains. Stocks experiencing sudden increases without news sustain elevated prices longer before correcting, whereas declines exhibit weaker, less predictable reversals. These results suggest that public information plays a critical role in market efficiency by shaping investor reactions and price adjustments. By highlighting the role of news— or its absence—in price discovery, this study deepens our understanding of short-term market inefficiencies and provides insights for both academic research and trading strategies
Exploring Employee Attitudes and Behaviors Related to AI Technology and the Future of Work
No full textThis qualitative research study explores employee attitudes and coping behaviors toward AI artificial intelligence implementation using Lazarus and Folkman’s (1984) Coping Theory as a framework. Thirteen healthcare technology professionals participated in semi-structured interviews. Thematic analysis revealed five key themes: mixed attitudes toward AI, support for continuous learning, organizational communication gaps, and privacy and security concerns. Participants expressed both optimism and anxiety, using problem-focused strategies like self-direct learning and emotion-focused coping such as avoidance. The research demonstrates organizational challenges in communication, training, and infrastructure. This research provides practical recommendations for ethical AI adoption, including transparency, secure tools, and continuous learning opportunities
Why May ‘68 in France Faltered— The Logistical Limits of a Libertarian Utopia
No full textThe success and longevity of large-scale social movements depend not only on the strength of their ideologies or the intensity of their demands, but also on their ability to organize, sustain, and adapt logistical support for participants. Using the May ‘68 movement in France as an analytical lens, this article examines the material foundations of protest—such as food, shelter, and medical care—as critical factors that can either reinforce collective resilience or accelerate a movement’s decline. It argues that managing flows is not a peripheral concern but a structuring element that remains too often overlooked in scholarly analysis. By bridging the sociology of social movements with the field of logistics management, the article reveals a persistent blind spot in conventional approaches: the strategic importance of resources and their circulation in sustaining activist engagement. This materialist reinterpretation of protest invites a rethinking of mobilization not only as an ideological endeavor, but also as an operational one—rooted in the anticipation, coordination, and distribution of essential flows capable of accommodating organizational complexity, actors’ diversity, and shifting conditions on the ground
Cultural Indicators of Bureaucracy: A Cross-National Comparison of Bank Managers and Small Business Owner-Managers
No full textThis study examines the cultural underpinnings of bureaucracy by comparing the values and beliefs of bank managers with those of small business owner-managers across two culturally diverse countries: the United States and Ukraine. Survey data were collected from 168 bank managers and 163 small business owner-managers using structured questionnaires, which assessed seven cultural constructs based on Hofstede’s value-based cultural dimensions and Leung et al.’s belief-based social axioms. The findings reveal consistent cross-national differences, with bank managers exhibiting higher Power Distance, lower Social Flexibility, and lower Spirituality. These patterns may reflect characteristic features of professional banking culture and bureaucracy more broadly
An Exploratory Analysis of B-Corp Decertification Patterns
No full textMore than 4,000 firms worldwide have demonstrated a commitment to corporate social responsibility through B Corp certification, yet the drivers of B Corp decertification remain poorly understood. This study uses the B Corp Impact Data dataset and applies a two-stage least squares (2SLS) regression model to examine whether decertification stems from voluntary firm choice or failure to meet B Lab’s 80-point certification threshold. Findings show that firms with three or more successful certifications are more likely to decertify voluntarily, while those with fewer certifications may lack the knowledge or capacity to maintain certification. Results also indicate that firms with balanced performance across the five B Impact Assessment (BIA) categories—community, customers, environment, governance, and workers—are more likely to sustain certification. Firm size and score variability further influence outcomes. These findings highlight the value of supporting firms through at least three certification cycles and offer practical implications for B Lab. This research provides a reliable foundation for future studies investigating voluntary versus involuntary decertification within the global B Corp community
Fueling IPOs and M&As: The Power of Entrepreneurial Social Capital
No full textWhile investigating more than 2,750 serial entrepreneurs from around the world, including almost 1,500 from the US, with the help of the Crunchbase dataset, we found that the social capital of entrepreneurs positively influences the number of exits through both mergers and acquisitions (M&As) and initial public offerings (IPOs). The link between entrepreneurs’ connectedness and their respective startups’ exits is more pronounced in the US than internationally, showing that a 1% increase in social capital among American entrepreneurs is associated with a 6.82% increase in the number of M&A exits and a 2.98% increase in the number of IPO exits
The Inflation Reduction Act and Its Impact on Fuel Cell Companies: A Financial and Market Analysis
No full textThe Inflation Reduction Act (IRA), enacted in August 2022, aimed to accelerate the adoption of clean energy through substantial tax credits and incentives for hydrogen production and fuel cell technologies. This paper evaluates the financial performance and stock price trends of three leading U.S. fuel cell firms, Plug Power Inc., Bloom Energy Corp., and FuelCell Energy Inc., to assess whether IRA incentives improved stability and investor sentiment. Despite the Section 45V Clean Hydrogen Production Tax Credit and extended Investment Tax Credit (ITC), long-term profitability remains out of reach. Plug Power’s revenue declined 29.5% from 2023 to 2024, while FuelCell Energy’s net losses widened by 45%. Bloom Energy fared better with tighter cost controls and lower debt, yet remains unprofitable. Stock analysis shows early optimism gave way to skepticism as losses mounted: Plug Power’s share price collapsed from 3, FuelCell Energy followed suit, and Bloom Energy’s decline was less severe. The findings suggest IRA incentives alone cannot secure industry success; operational discipline, efficient cost structures, and revenue growth remain essential for sustaining investor confidence
The Cost of Complying With U.S. GAAP and Cross-Listed Firms’ Valuations
No full textThe study examines the capital market consequences of foreign firms’ cost of complying with U.S. GAAP. It builds upon a prior research that explores the effect of foreign firms’ U.S. GAAP compliance cost on their cross-listing decisions and listing choices (Lin 2011). Two cost constructs established at the firm level, reconciliation and disclosure, are adopted as proxy for firms’ compliance cost. The valuation analyses confirm the existence of cross-listing and exchange-listing premium. Although individual firms’ reconciliation costs play a little role in valuation, disclosure costs are found to negatively affect the value of cross-listed firms, i.e., firms with less disclosure of accounting information than what U.S. rules require, thus incurring higher disclosure costs, are valued less by the market. This result holds even after the strength of home country disclosure regime is considered. This study extends prior research by investigating the role of firm-specific compliance costs on valuation and provides new evidence on the source of the cross-listing premium