FADZAT: Jurnal Ekonomi Syariah
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Implementasi SERVQUAL dalam perspektif Islam: kualitas pelayanan terhadap kepuasan masyarakat pada pelayanan konsumen unit usaha syariah di Pondok Pesantren Riyadlul Jannah Pacet Mojokerto
Get PDFThe level of customer satisfaction with service is an important factor in developing a service delivery system that is responsive to consumer needs, minimizes costs and time and maximizes the impact of services on the target population. The objectives of this study are: 1) To analyze the quality of service which consists of speed, friendliness, knowledge, number of services and appearance of formality, which have a simultaneous effect on community satisfaction with customer service. 2) Analyzing the quality of service which consists of speed, friendliness, knowledge, number of services and appearance of formality has a partial effect on community satisfaction with customer service. 3) Analyze among the quality of service which consists of speed, friendliness, knowledge, number of services and appearance of formality which have a dominant effect on community satisfaction in customer service. This research is an explanatory research. The population in this study was 15580 households. The method of sampling in this research is this research uses a simple random sampling system, from the members of the population taken as a sample is as many as 99 respondents. In this study the authors used multiple linear regression analysis techniques. technique, it is explained briefly between variables. From the results of the analysis it can be concluded that: 1) Service quality consisting of speed, friendliness, knowledge, number of services and appearance of formality simultaneously has a significant effect on public satisfaction in customer service of sharia business units. 2) Service quality consisting of speed, friendliness, knowledge, number of services and appearance of formality has a partial significant effect on public satisfaction in customer service of sharia business units 3) Display of formality has a dominant effect on public satisfaction in customer service for sharia business units (Y)
Manajemen unit usaha syariah dalam pengembangan kultur dan karakter wirausaha berbasis pesantren di Pondok Pesantren Riyadlul Jannah Pacet Mojokerto
Get PDFThe objectives of this study are: 1) To analyze the culture and character of entrepreneurship based on Islamic boarding schools which have a simultaneous effect on the management of Islamic business units 2) To analyze the culture and character of entrepreneurship based on Islamic boarding schools which have a partial effect on the management of Islamic business units 3) to analyze the cultural variables and entrepreneurial characters based on the pesantren which has a dominant effect on sharia business unit management. This study uses quantitative descriptive analysis with explanatory research. The number of respondents in the population is 53 people as a saturated sample. In this study the authors used multiple linear regression analysis techniques. From the research results it can be concluded as follows: 1) The culture and character of entrepreneurship based on the pesantren simultaneously influence the management of sharia business units. 2) Entrepreneurial culture and character based on pesantren partially influences sharia business unit management. 3) The pesantren-based entrepreneurial culture has the most dominant influence on sharia business unit management