International Journal of Business Ecosystem & Strategy (2687-2293)
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Assessment of ‘motivational level in the workplace: Evidence from administrative employees
Get PDFMotivation is a critical factor that impacts the performance of both employees and organisations. Consequently, it is imperative that supervisors and management ascertain the motivating factors that significantly influence employee performance. The motivation levels of administrative employees were assessed in this study to determine the factors that influence them. The current study is focused on evaluating the motivational level of administrative employees and determining the sequence in which these motivational factors are ranked by administrative employees in the same department. A quantitative research methodology was implemented. An adapted questionnaire was implemented to implement a survey research design. The sample was comprised of 150 administrative employees from a total of 463 employees. The non-probability convenience sampling method was employed to select the respondents for this study. The motivational level of administrative personnel was analysed using descriptive statistics. The study\u27s primary findings indicated that employees were most motivated by job security, job responsibility, goal setting, working conditions, leadership, feedback, salary, and job characteristics. The following was also determined: the most significant motivational factors for employees were ranked in the following order: leadership (1), salary (2), training and development (3), job security (4), feedback (5), rewards (6), working conditions (7), the opportunity for advancement (8), recognition and appreciation (9), job characteristics (10), job responsibility (11), performance appraisal (12), and goal setting 13
Why does job anxiety negatively impact employee creativity? an ego depletion theory perspective
Get PDFJob anxiety has long been seen as a major factor affecting employees\u27 job performance. The reasons and processes by which affective commitment and work engagement impact employee creativity can be studied through the lens of ego depletion theory. In this study, we surveyed employees in a theme park and applied structural equation modeling to analyze the survey data. Our observations suggested that the decline in employee creativity due to job anxiety was possibly the result of low affective commitment and work engagement, with work engagement being a key mediating factor. The development of emotional ego depletion in service industry employees after experiencing job anxiety could explain our observations. Emotional depletion not only affects employees\u27 work attitudes and emotional expressions but also reduces their motivation for creativity
Supply chain management (SCM) framework for small and medium manufacturing enterprises (SMEs) in Ghana
Get PDFEfficient supply chain management is essential for small and medium-sized enterprises (SMEs) in Ghana to guarantee a dependable flow of products and services, sustain competitiveness, and promote growth and job creation. The objective of this study is to analyse the current supply chain models utilised by manufacturing small and medium-sized enterprises (SMEs) in Ghana. Additionally, it intends to propose a prototype model that will aid manufacturing SMEs in achieving sustainability, growth, and future expansion in Ghana and other regions. The Conceptual framework was developed by examining variables identified in the existing literature on supplier management practices in small and medium-sized enterprises (SMEs), as well as inventory management approaches that are relevant to SMEs. A structured questionnaire was employed to collect data from the main source. This study employs a mixed method approach, which includes the participation of 363 respondents. Interviews and surveys were carried out with small and medium-sized enterprise (SME) owners and managers. The data was analysed using the SPSS (v 27.0) computer application, which involved both inferential and descriptive statistical analysis. The findings revealed essential components of the prototype, such as the implementation of supply management (SM), proficient information management (IM), streamlined distribution strategies, and strong marketing and sales strategies, in addition to customer relationship management (CRM) and effective post-sales services. Implementing these supply chain management (SCM) principles effectively can guarantee the sustainability, growth, employment generation, and overall performance of small and medium-sized enterprises (SMEs) in Ghana
Drivers of strategy implementation on the banking sector in South Africa
Get PDFThere is significant rivalry among South African banks as a result of the banking sector\u27s being oversaturated. Banks can make use of financial resources, robust organisational cultures, human resources, and productive employee collaboration in light of resource-based theory. The implications of strategy implementations in the banking sector are also looked at. An in-depth interview was created to collect data from twenty-five bank employees. Altas Ti was used for data analysis. The relationship between organisational sustainability and strategy implementation drivers was investigated in this study through the use of qualitative research methods. The results indicate that technology, social capital, organisational culture, and support from upper management all significantly influence how much a strategy is put into implementation. The findings also demonstrate a clear connection between the drivers of strategy implementation and achieving favourable financial and customer outcomes in addition to obtaining a competitive advantage. This study also clarifies the variables that affect strategy implementation and how it could enhance this sector\u27s growth and competitiveness prospects. According to the current study\u27s findings, in order to enhance organisational effectiveness, the banking industry needs to pay special attention to strategy implementation drivers
Hybrid governance in selected African countries: : a conceptual debate and literature review
Get PDFGovernance is still a contested concept in both theory and practice. A proliferation of the concept has sprung up in literature. One comes across variations where reference is made to co-production, public governance, good governance, hybridity governance, hybrid governance, to name but a few. The aim of this paper is to provide a conceptual overview of the evolution of the concept governance in general and hybrid governance particulary focused on selected African countries. It is important to clarify what hybrid governance involves, and its implications for state capacity and service delivery. Furthermore, it is imperative to discern whether hybrid governance could be a useful conceptual tool for facilitating more organised systems of service delivery in parts of Africa and South Africa, or whether it is just “new developmental jargon”. The paper employed a qualitative research approach where secondary sources of information, constituting document analysis, premised around forms of hybrid governance in selected African countries were explored. The paper makes a conceptual contribution to the collaborative international governance discourse
Enhancing digital transformation strategies: a framework for SITA
Get PDFThis article seeks to analyse the impact of systemic hurdles, organisational inertia, and technology limitations on the digital transformation initiatives of the State Information Technology Agency (SITA) in South Africa. The study aims to present a comprehensive framework to improve SITA\u27s digital transformation strategy by tackling these obstacles. This article aims to identify key areas including policy restructuring, capacity building, and the adoption of modern technologies such as cloud computing, big data, and the Internet of Things (IoT). We utilised a mixed qualitative-analytical approach for data collecting and processing. Primary data were collected via semi-structured interviews with SITA personnel, while secondary data were sourced from official SITA papers, such as annual reports and strategy plans. Thematic analysis was employed to discern reoccurring patterns and themes. An analysis was conducted on a dataset of SITA\u27s digital activities spanning from 2012 to 2021. The study\u27s principal findings indicate that (i) systemic obstacles, including antiquated infrastructure and reluctance to change, substantially hinder digital transformation, (ii) effective security protocols and strategic alliances are crucial for surmounting these obstacles, and (iii) the establishment of a comprehensive framework encompassing capacity building and the integration of advanced technologies can significantly bolster SITA\u27s digital transformation initiatives, thereby enhancing. Nonetheless, the study possesses drawbacks, notably its dependence on qualitative data, which may not encompass the entirety of challenges encountered by SITA. Subsequent study ought to adopt a mixed methodologies approach to facilitate a more thorough analysis. Notwithstanding these constraints, the report provides significant insights and pragmatic recommendations for policymakers and practitioners engaged in digital transformation programs at SITA.
Customer perceptions of retail service quality at a selected supermarket chain
Get PDFThis research investigates consumer perceptions of retail service quality at a particular supermarket chain located in KwaZulu-Natal, South Africa. It expands upon the SERVQUAL paradigm to examine the determinants influencing consumer happiness and loyalty within the supermarket scenario. The study utilised a quantitative research design to gather data from 400 customers at four supermarket sites in KwaZulu-Natal, South Africa. Exploratory and confirmatory factor analyses were employed to assess the dimensionality, reliability, and validity of variables evaluating retail service quality. Structural equation modelling (SEM) was utilised to examine the interrelations among these constructs. The study examined the impact of interpersonal interactions, loyalty, customer satisfaction, physical attributes, policies, and reliability on customer views. The results demonstrate that clients uphold favourable attitudes regarding all dimensions of service quality, with personal interaction, loyalty, and customer satisfaction being especially significant. The study establishes a substantial positive correlation among policy, physical attributes, interpersonal contacts, and customer happiness. Nonetheless, it fails to establish a substantial correlation between reliability and consumer pleasure. The study emphasises the significant impact of customer happiness on perceived loyalty. The study contributes by adapting and validating the SERVQUAL paradigm for the context of grocery chains. It provides pragmatic insights for service businesses seeking to improve customer experiences and cultivate loyalty
Are perceptions of organizational communication color-blind? : A race comparative through a Chaos Theory Lens
Get PDFWith the global trend to prioritize tailoring communication strategies to meet the ever-changing diverse workforce, the study reveals a more nuanced reality. While much focus is placed on addressing communication differences, this papers position is that not enough focus is on our basic human need to communicate. This paper aims to evaluate whether certain aspects of the flow of information and communication are racially shared perceptions. Furthermore, through a Chaos Theory lens, evaluate the influence of managerial and organizational control mechanisms on various internal communication perceptions. A quantitative method was adopted, and data was collected from 63 non-management respondents in an automotive group in Kwa-Zulu Natal, by a closed-ended 5-point Likert scale. Data was analyzed using descriptive and inferential statistics to identify racially shared and divergent perceptions of organizational communication and the statistically significance. Key findings conclude that the free and accurate flow of information is a shared perception, regardless of race, and thus, a basic human need. Furthermore, the study demonstrates the significant influence managerial and organizational control mechanisms have on aspects of organizational communication, and challenges current academic positions that similar race dyads experience higher levels of trust. Finally, the paper concludes that the significant negative perception to control mechanisms, such as informal idea-sharing processes, flexible communication between levels, and active participation in SOPs and policy development, is a racially shared perception
Effects of leadership accountability on commitment and engagement within the various sectors of the South African economy
Get PDFMyriad research studies across the spectrum continue to emphasize one common goal, namely, sustained desired performance/results. Such an outcome is dependent on employees’ commitment and engagement among others and is a function of astute leadership. This study aimed to contribute empirically to an understanding of and determine the effect of leadership on organizational commitment and engagement among the workforce, especially during and post-crisis. The study adopted a deductive i.e., quantitative research approach, that is descriptive in nature. It used a cross-sectional survey research design in a five-point Likert scale to randomly collect data from 220 dispatched questionnaires to participants across various sectors of the economy in the Free State Province. A total of 181 questionnaires were collected for data analysis, yielding a response rate of 82%. The standard multiple regression analysis (MRA) and interpretation were conducted to assess the relationship between independent and dependent variables. The MRA results reveal that both leadership (?= 0.332) and ownership/accountability (?= 0.346) have a positive and statistically significant (p-values <0.05) impact on organisational commitment/engagement. Leadership and ownership/accountability reflect a significant power of predictability towards organisational commitment/engagement (F = 44.106; R2= 0.361; p<0.05) of the respondents. To ensure sustained exceptional performance, advocating for a servant-leadership culture, and being fearless of being led, will most likely inspire confidence, engagement and commitment among the workforce. The study provides empirical evidence of the positive effect of leadership on commitment and engagement, confirming that these independent variables are predictors of the dependent variables namely, employee commitment and engagement.  
Establishing the job demands and resources of support staff of a mining organization during the COVID-19 pandemic
Get PDFThis research analyses the job demands and resources encountered by support personnel at a mining company in Gauteng during the latter phases of the COVID-19 pandemic. The study included 12 support staff, chosen via convenience sampling (median age = 44), who engaged in semi-structured interviews (3 women, 9 men; 3 White, 9 African). The researchers utilised an inductive technique and applied Braun and Clarke\u27s thematic analysis to discover four themes: job pressures encountered, organisational job resources, organisational assistance, and perceived support. The findings indicate that elevated job resources may enhance work efficiency and effectiveness in individuals managing job demands. The study also revealed that perceived organisational support affects job pressure and emotional fatigue in employees. The findings highlight the imperative for employees to proactively pursue job resources and assistance to manage job demands, emphasising the significance of deliberate resource allocation in high-stress industries to bolster resilience and equip both employees and organisations for future crises. The paper fills a gap in the literature by providing a comprehensive narrative analysis of job demands and resources during the COVID-19 pandemic. Qualitative interviews with support personnel enhance our understanding, supplementing prior quantitative studies that have predominated the research field. Future research should examine the long-term impacts of the COVID-19 pandemic on employee well-being in relation to job demands and resources, and evaluate the function of diverse job resources in aiding employees to navigate post-pandemic issues