Complex Systems Informatics and Modeling Quarterly
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Enabling Responsible Online Gambling by Real-time Persuasive Technologies
Get PDFOnline gambling, unlike other offline addiction forms, provides unprecedented opportunities for monitoring users’ behaviour in real-time, along with the ability to adapt persuasive interactions and messages that would match the gamblers usage and personal context. Online gambling industry usually offers Application Programming Interfaces (APIs) that are mainly intended to allow third-party applications to interact with their services and enhance user’s experience. In this article, we claim that such API’s can also be utilised to retrieve gamblers’ online data, such as browsing and betting history and other available offers, and use it to build more proactive and intelligent responsible gambling systems. We report on our experience in this field and make the argument that the available data for persuasive marketing and usability should, under certain usage conditions, also be made available for responsible online gambling services. We discuss the psychological foundations of our proposed approach and the risks and challenges typically identified when building such a software-assisted intervention, persuasion and emotion regulation technology. We also explain the potential impact of corporate social responsibility and data protection prospects. Furthermore, we explore the required principles that should be followed by the gambling industry for enabling responsible online gambling. We finally propose a conceptual architecture to show our vision and explain how it can be implemented. In the broader context, the article is intended to provide insights on building behavioural awareness and regulation information systems related to problematic digital media usage
Digital Trade Infrastructures: A Framework for Analysis
Get PDFIn global supply chains, information about transactions resides in fragmented pockets within business and government systems. The lack of reliable, accurate and complete information makes it hard to detect risks (such as safety, security, compliance and commercial risks) and at the same time makes international trade inefficient. The introduction of digital infrastructures that transcend organizational and system domains is driven by the prospect of reducing the fragmentation of information, thereby enabling improved security and efficiency in the trading process. This article develops a digital trade infrastructure framework through an empirically grounded analysis of four digital infrastructures in the trade domain, using the conceptual lens of digital infrastructure
Weaving of Aspects in Business Process Management
Get PDFSeparation of cross-cutting concerns is an important issue in business process management, where Aspect-Oriented Business Process Modeling (AO-BPM) aims to support this separation through a new form of encapsulation technique. Although different researchers have investigated how these models can be designed to support separation of non-retroactive cross-cutting concerns, there is no study that defines the separation of retroactive ones. The lack of a unified definition of the syntax and the operational semantics for these models hinders their enactment in practice as well. As a result, the perceived usefulness and usability of these approaches have not yet been investigated so far. Thus, this article fills this gap by formalizing an AO-BPM language and the semantics that can support enactment of such models. The semantics is validated through the state-space analysis technique, and the feasibility of the implementation is also demonstrated. The perceived usefulness and easy to use of the AO-BPM is evaluated by applying the Technology Acceptance Model during a workshop session. The result shows that participants perceived the approach usable and easy to use
Selected Topics on Perspectives in Business Informatics Research: Editorial Introduction to the Issue 14 of CSIMQ
Get PDFGlobalization, abundant networking possibilities, and advances in artificial intelligence are creating a new business environment where cooperation and competition requires from enterprises high agility and ability to intelligently acquire, analyze, and apply their internal and external data. In this regard, several information system concepts must be reconsidered to adopt various opportunities offered by the new environment. The fourteenth issue of the journal “Complex Systems Informatics and Modeling Quarterly” (CSIMQ) offers a selection of papers addressing research perspectives that concern digital trade infrastructures, business process agility, and the quality of business intelligence tools. The initial versions of these papers were presented and discussed at the 16th International Conference on Perspectives in Business Informatics Research and its associated events on August 28–30, 2017 in Copenhagen, Denmark
Design-Time Web Usability Evaluation with Guideliner
Get PDFThe diversity of smartphones and tablet computers has become an integral part of modern life. An essential requirement for web application development is following web usability guidelines, while designing web user interface (UI). Even a minor change in UI could lead to usability problems. Empirical evaluation methods like interviews and questionnaires with user-tests and card sorting are effective in finding such problems. Nevertheless, there are multiple obstacles preventing the application of these methods especially for evaluating minor UI changes, for instance, due to the time and human-resources they require, and the amount of data to be processed. The purpose of this current publication is to present Guideliner – a tool for implementation-time automatic evaluation of web UI conformance to predefined usability guidelines. The main contribution of the presented solution is enabling immediate cost-efficient and automated web UI evaluation that conforms to available and set standards
The Relationship between Task Characteristics, BI Quality, and Task Compatibility: An Explorative Study
Get PDFThe purpose of this article is to investigate the relationship between task characteristics, business intelligence (BI) quality, and task compatibility. It is essential to investigate this relationship, as BI often builds up data from the organization's existing information systems, and thus, is a supplement. In addition, there is a gap within existing research about task characteristics and BI. We conducted a survey of three companies, where 104 BI end users answered the questionnaire. Our findings reveal that BI users who experience high information quality solve difficult tasks, have a specified job, and their task solution is independent of others experiencing higher task compatibility. The main contribution of the survey is a better understanding of how tasks and BI fit together. In conclusion, the model could be tested in different industries and with different information systems
Scalable Matching and Clustering of Entities with FAMER
Get PDFEntity resolution identifies semantically equivalent entities, e.g. describing the same product or customer. It is especially challenging for Big Data applications where large volumes of data from many sources have to be matched and integrated. We therefore introduce a scalable entity resolution framework called FAMER (FAst Multi-source Entity Resolution system) that is based on Apache Flink for distributed execution and that can holistically match entities from multiple sources. For the latter purpose, FAMER includes multiple clustering schemes that group matching entities from different sources within clusters. In addition to previously known clustering schemes FAMER includes new approaches tailored to multi-source entity resolution. We perform a detailed comparative evaluation of eight clustering schemes for different real-life and synthetically generated datasets. The evaluation considers both the match quality as well as the scalability for different numbers of machines and data sizes
Evaluating the Persuasive and Motivational Design Method: Supporting Design for Sustainable Behavior Change
Get PDFIntroducing new technology within an organization requires a change in its employees' ways of working and thinking. Such a change is necessary to increase the adoption of the technology. The main issue is that employees do not sufficiently grow with innovation being promoted. When a change program is initiated, often it focuses on a short-term change, whereas a more sustainable change in behavior is necessary to fully adopt the technology. This article concerns the validation and evaluation of a design method called Persuasive and Motivational Design (PMD). PMD is a design tool aiming to bring about a sustainable behavior changes during the development of Information Systems. It is constructed using existing psychological methods and models. We used a survey amongst first users and the case of a significant application to get both a qualitative and quantitative evaluation of our method. Our conclusion is that PMD is a promising technique. Furthermore, the results of this evaluation indicate some ways to further refine and improve our method
Enterprise Modeling for Business and IT Alignment – a Framework and Recommendations
Get PDFEliminating the gap between business and IT within an enterprise, i.e., solving the problem of Business and IT Alignment (BITA), requires an instrument for the multidimensional analysis of an enterprise. Enterprise Modeling (EM) is a practice that supports such analysis and therefore can be used to facilitate BITA. EM serves as a tool that can capture, visualize and analyze different aspects of enterprises. This article presents a framework that describes the role of EM in the context of BITA and presents recommendations in EM for BITA
Integration of Individual Processes and Information Demand Patterns: A Conceptual Analysis
Get PDFIndividuals need a variety of information when performing their personal processes. However, companies typically know little about the underlying individual demand patterns in these processes. Conceptualizing information demand patterns of individuals is expected to allow for using these as foundation to extend the traditional internal information logistic perspective of companies. Digital options could then be used to align individual and organizational information leading not only to new product and service offers, but also to new work structures in organizations. Thus, we extend prior literature regarding business process management and information logistics by highlighting how information demand patterns (IDP) have to be adapted to individual processes. Our exploratory approach is to demonstrate conceptually the conditions and implications of individual IDPs