International Journal of Professional Business Review
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Enhancing Hotel Management: a Sentiment Analysis Approach to Assessing Customer Impressions on Environment-Based Reviews
Get PDFPurpose: This study aims to examine hotel reviews, with a specific emphasis on environmental aspects. Employing advanced sentiment analysis techniques, we delve into user sentiments expressed in evaluations.
Theoretical Framework: The theoretical framework utilizes sentiment analysis to delve into hotel reviews, emphasizing the environment. Focused on key areas such as staff service (professionalism and friendliness), hotel environment and facilities (beautiful décor and cleanliness), and affordability with a friendly pricing strategy.
Design/Methodology/Approach: This study involves the manual collection and analysis of 3,475 hotel review from Centara Hotel & Convention Center Udon Thani. The methodology includes systematic steps: Preprocessing (removing irrelevant charcters and stopword), Feature Extraction (identifying key elements), Classification (using Logistic Regression for binary sentiment analysis), and Prediction (applying the model to categorize new reviews).
Findings: In our findings, Logistic Regression effectively categorized reviews into positive or negative sentiments, boasting a robust macro precision of 0.80. Notably, positive evaluations showed superior prediction results, with a high recall value of 0.84 percent, contributing to an impressive overall accuracy of 86 percent. These results highlight the efficacy of Logistic Regression in distinguishing sentiment categories, affirming its suitability for this analysis.
Research, Practical & Social Implications: In summary, focusing on enhancing staff service, maintaining a pristine hotel environment, and offering friendly, affordable services has the potential to greatly boost customer satisfaction and overall business performance. These strategic efforts not only generate positive feedback but also lead to increased competitive advantages and expanded market share in the fiercely competitive hotel industry.
Originality/Value: The findings have broader implications by shaping public perceptions, providing valuable insights for strategic decision-making, and positioning hotels for success in the highly competitive hospitality landscape
The Influence of Knowledge Sharing, Transformational Leadership on Organizational Citizenship Behaviour (OCB) and Job Satisfaction in the Msmes Sector in Minahasa
Get PDFPurpose: The purpose of this research is to analyze the relationship between transformational leadership on organizational citizenship behavior (OCB), transformational leadership on job satisfaction, job satisfaction on OCB, knowledge sharing on OCB, knowledge sharing on job satisfaction.
Theoretical Framework: Several research studies have explored the correlation between job satisfaction and knowledge sharing within the tourism industry, hese findings indicate that the sharing of knowledge can have a beneficial effect on job satisfaction within the MSMEs Sector.
Design/Methodology/Approach: This research method is quantitative through surveys, data obtained by distributing online questionnaires via social media to respondents. The respondents of this study were 378 MSMEs Sector in Minahasa who were determined by simple random sampling.
Findings: Employee trust in superiors has been proven to mediate the relationship between transformational leadership style and OCB, so management or the authorities are advised to be more selective in giving promotions to get officials who have competencies that are in accordance with their positions, have high integrity and have concern for their subordinates. In addition, officials or leaders whose competence is still lacking need to be improved through training. Job satisfaction has been proven to mediate the relationship between transformational leadership style and OCB, so that leaders or management is advised to pay more attention to aspects of job satisfaction, both intrinsic and extrinsic job satisfaction of employees.
Research, Practical & Social Implications: We suggest a future research agenda and highlight the contribution it makes to job satisfaction.
Originality/Value: The results indicate to deepen the study on OCB, it is also recommended for further research to examine each dimension of OCB.Objetivo: O objetivo desta pesquisa é analisar a relação entre liderança transformacional no comportamento de cidadania organizacional (OCB), liderança transformacional na satisfação no trabalho, satisfação no trabalho no OCB compartilhamento de conhecimento no OCB, compartilhamento de conhecimento na satisfação no trabalho
Referencial teórico: Vários estudos de investigação exploraram a correlação entre a satisfação no trabalho e a partilha de conhecimento na indústria do turismo. Estas conclusões indicam que a partilha de conhecimentos pode ter um efeito benéfico na satisfação profissional no setor das MPME
Desenho/metodologia/abordagem: Este método de pesquisa é quantitativo por meio de pesquisas, dados obtidos por meio da distribuição de questionários online nas redes sociais aos entrevistados. Os entrevistados deste estudo foram 378 setores de MPMEs em Minahasa, que foram determinados por amostragem aleatória simples.
Resultados: Foi comprovado que a confiança dos funcionários nos superiores medeia a relação entre o estilo de liderança transformacional e o OCB, portanto, a administração ou as autoridades são aconselhadas a serem mais seletivas na concessão de promoções para obter funcionários que tenham competências que estejam de acordo com suas posições, tenham alta integridade e se preocupam com seus subordinados. Além disso, os funcionários ou líderes cujas competências ainda são insuficientes precisam de ser melhorados através de formação. Foi comprovado que a satisfação no trabalho medeia a relação entre o estilo de liderança transformacional e o OCB, de modo que os líderes ou a gestão são aconselhados a prestar mais atenção aos aspectos da satisfação no trabalho, tanto a satisfação intrínseca como extrínseca dos funcionários.
Pesquisa, implicações práticas e sociais: Sugerimos uma agenda de investigação futura e destacamos o contributo que esta dá para a satisfação no trabalho.
Originalidade/valor: Os resultados indicam que para aprofundar o estudo sobre OCB, recomenda-se também que novas pesquisas examinem cada dimensão do OCB.
Palavras-chave: Compartilhamento de Conhecimento, Liderança Transformacional, Comportamento de Cidadania Organizacional (OCB) e Satisfação no Trabalh
IMPROVING COMMUNITY WELFARE THROUGH THE IMPLEMENTATION OF CORPORATE SOCIAL RESPONSIBILITY
Get PDFObjectives: This paper aimed to analyze the influence of corporate social responsibility (CSR) and social capital on community welfare and the influence of corporate social responsibility (CSR) through social capital on community welfare.
Theoretical Framework: The focus of this research was to examine the direct and indirect influence of CSR implementation on community welfare. The direct influence of social capital was community welfare. Some of the concepts used are welfare, social capital and CSR, as well as several empirical studies to support the model.
Research Methodology: This research applied a quantitative research design with an inferential statistical approach. Data was collected in the form of secondary and primary data. Data was collected through in-depth interviews based on questionnaires, observation and literature review. The sample used was 97 people. Data analysis applied SmartPLS version 3.
Findings: The study found that CSR has a positive and significant effect on community welfare and social capital. Social capital had a positive but insignificant effect on community welfare, and CSR had a positive but insignificant effect on community welfare through social capital.
Research, Practical & Social Implications: This research focused on community welfare, CSR and social capital that influence it.
Originality/Value: This study provided additional value for those who were active in improving welfare through community empowerment. CSR is a form of community empowerment that has a positive and significant effect on social capital and welfare. For this reason, social capital could be utilized optimally for the welfare of society
EFFECTIVENESS OF THE BUSINESS FAILURE PREDICTION MODELS IN THE IBERIAN TRANSPORT COMPANIES
Get PDFPurpose: validate, in the existing models, its effectiveness and ability to provide useful information for decision-making, allowing the choice of one that presented as the best alternative for predicting bankruptcy for companies in the transport economic sector (NACE H) up to 6 years before it occurs.
Theoretical Framework: in the last decades, since Beaver's (1966) preliminary work in bankruptcy prediction, followed by Altman (1968) models, numerous authors developed different techniques and models to this purpose. Of all the techniques used and developed in almost 60 years of bankruptcy prediction study, Multivariate Discriminant Analysis (MDA) stands out. Despite its limitations, it best combines management and usage simplicity offering stable levels of efficiency.
Design/Methodology/Approach: we selected, Portuguese and Spanish companies, from the transport and storage economic sector, subject to statutory auditing, in a sample of 22 companies, considered healthy, according to the most common criterion in the literature: Equity above zero, during six and that in the seventh were considered bankrupt (Equity below zero) and another, paired with the previous one, by Total Assets and Revenues, with 36 companies that presented Equity above zero throughout all the analyzed period, granting the analyzed models full forecasting potential. Were used 21 multi-sectorial models, for different timelines and geographies, with a greater presence in the literature, or developed by Edward Altman, a unique researcher on this subject, between 1979 and 2014.
Findings: As a main conclusion, in addition to the description of models and techniques, the formulations developed by Carvalho das Neves (1998), Lizarraga (1998) and Monelos et al. (2011) were the best predictors of bankruptcy, up to 6 years before it occurs, for Portuguese and Spanish companies in the transport economic sector (NACE H).
Research, Practical & Social Implications: This information can be used by any interested entity to improve current conditions, optimize and enhance the usage the bankruptcy forecast models.
Originality/Value: The global financial crisis and the growing number of company closures make it crucial to understand the causes of corporate failure, with emphasis on forecasting and anticipating it
English
No full textPurpose: The main objective of this research is to determine the effect of employee turnover on the performance of the organization in the hospitality industry in Nepal. Research on employee turnover and performance in the hospitality industry has rarely been found in the Nepalese context. This research tries to explore the effect of employee turnover on the performance of organizations in Nepal.
Methodology: This research uses descriptive and causal-comparative research design. Three independent variables i.e., psychological, demographic & economic factors, and one moderating variable i.e., employee turnover and organizational performance as dependent variables have been used for the study. Data were collected from the 150 respondents through the open-ended questionnaire. Descriptive and inferential statistics have been used to analyze the information.
Findings and Conclusion: The study found that there is a positive and significant effect of psychological and demographic factors on the performance of the hospitality industries but economic factor has an insignificant negative effect on the performance of hospitality industries in Nepal.
Practical and Social Implication of Research: The outcome of the research can apply to the Nepalese hospitality industry effectively. Improvement of the Psychological and social values of employees can reduce employee turnover and it will help to enhance the performance of the hospitality industry in Nepal.
Originality Value: This research concluded that the author's words like; Economic Factors, demographic factors, and Psychological Factors have a significant positive relation although employee turnover, Hospitality Industries, and Performance have insignificant and negative relations with economic factors. The value of this research is to prepare the plan and policy for the hospitality industries in Nepal to maximize profit with the help of minimizing employee turnover. The study supports financial and economic stability in the organization
POLICE’S PSYCHO-SOCIAL PROFILE IN COLOMBIAN ACTUAL SCENES: A PERSPECTIVE FROM THE CITIZENRY/POPULATION. CASE: JURISDICTION OF PUENTE ARANDA, BOGOTÁ
Get PDFObjective: The objective of this article is to analyze the Psychosocial Profile (PP) of police officers from a citizen perspective.
Theoretical Framework: The PP is a tool to reveal the service that is provided daily according to effective, respectful, adaptable, communicative and assertive actions, continuous learning and leadership, among other causal competencies, which ratify an effective service that responds to the institutional mission.
Method: The esearch is qualitative and quantitative, exploratory and descriptive, structured with a phenomenological design, which is based on the identification of characteristics of the PP, based on six competencies: personal, interpersonal, cognitive, institutional, community and physical. To obtain the information for the research, a population focus conformed of the inhabitants of the Town of Puente Aranda and a random sample of 384 people, was studied and interviewed.
Results and Discussion: The characteristics of the PP constitute the concordance between direct and linear associations according to the categories: psychosocial profile, commitment, vocation, behavioral criteria and the profile of the leadership of the police service in relation to the citizen and the fulfillment of the institutional mission.
Research Implications: This is evidenced according to the multiple correspondence analyses between the singular competencies and the community’s socio-demographic variables according to the provision of the police service.
Originality/Value: The importance of optimizing the psychosocial profile of the police officer is established based on their contextualized and active social interaction, taking into account personal, interpersonal, cognitive, physical, institutional, leadership and teamwork skills to fulfill their service mission. to the citizens
AN INVESTIGATION ON FACTORS INFLUENCING CUSTOMER SATISFACTION BY UTILISING ONLINE SHOPPING
Get PDFPurpose: E-Commerce has unleashed yet another revolution, which is changing the way businesses buy and sell products and services. New methodologies have evolved. The role of geographic distances in forming business relationships is reduced. E-Commerce is the future of shopping. With the deployment of 3G ,4G& 5G wireless communication technologies, the internet economy will continue to grow robustly. Nowadays, online marketing is a new area of marketing which play a vital role in attracting customers.
Theoretical Framework: Most organizations utilize online shopping in current technology age to please consumers and also to attract additional clients. Online purchasing has a major influence on the pleasure of customers. Online shopping is the key aspect of electronic commerce, and this electronic trade guides many clients in the manner they purchase things from the business.Convenience is one of the benefits that customer gets from the e-commerce and thus increasing customer satisfaction. This is due to customer can place a purchase an order from anywhere with internet connection. E-commerce business provider should give importance on every customer by giving smooth service and many options for payment and have more functions available online.
Design/Methodology/Approach: The study investigated factors influencing customer satisfaction in e-commerce. Demographic variables were analyzed alongside perceived risks and influencing factors.
Findings: Findings highlight diverse influences on online purchasing behavior and varying satisfaction factors. However, no significant differences were found in risk perceptions. Education on online purchasing steps is recommended based on the results
DOES SUBNATIONAL PUBLIC FINANCE COMPONENTS AFFECT STATES’ FISCAL SUSTAINABILITY IN NIGERIA?
Get PDFObjective: The study examined the effect of subnational public finance components on states’ fiscal sustainability in Nigeria. Specifically, the study sought to examine the effect of internally generated revenue and statutory allocation, on states’ fiscal sustainability.
Theoretical Framework: Keynesian theory suggests that public expenditure revitalizes the economy, and increases the rate of fiscal unsustainability, which in turn makes households feel wealthier on the basis of government spending and leads to an increase in savings.
Method: An ex-post facto research design was adopted to carry out the research for the period 2016-2022. The panel data were collected and sourced from Audited Financial Statements of subnational, CBN statistical Bulletin, CBN Annual report and accounts, and other publications of 36 states. Ordinary least square regression was used to analyse the hypothesis with the aid of E-views 12.
Results and Discussion: The study found that internally generated revenue has a significant effect on states’ fiscal sustainability in Nigeria. The study also found that statutory allocation has a significant effect on states’ fiscal sustainability. The study recommends that sub-nationals should ensure a steady increase in internally generated revenue which will help to control the level of fiscal sustainability and increase the statutory allocation sharing formula in favour of sub-nationals because many states are unable to finance their expenditure.
Research Implications: Furthermore, the viability of many states and the need to allocate more resources and power to the lower-tier governments to enhance their fiscal capability and operational efficiency.
Originality/Value: This study has provided new evidence on the contribution of fiscal policy in increasing the sustainability index of debt to GDP among 36 states in Nigeria using up-to-date data set through the pairwise methodology
ELECTRONIC DOCUMENT, INFORMATION, AND ARCHIVE MANAGEMENT SYSTEMS IN ECONOMIC INSTITUTIONS: A DESCRIPTIVE STUDY OF THE ONBASE SYSTEM
Get PDFObjective: The study aims to familiarize readers with the Onbase system for electronic document management. To highlight its key features and operational methods,to elucidate its functionalities.
Theoretical Framework: Data were meticulously collected through document and record searches related to the Onbase system by accessing Hyland's official website, the system's designer, and various online platforms that provide discussions about the system.
Method: We employed the descriptive method based on analysis to elucidate the operational methods of the Onbase document management system and to accentuate its components and distinctive features.
Results and Discussion: The study has conclusively demonstrated that the OnBase system facilitates: Efficient management of an extensive volume of documents, files, and archives, the system strategically supports the digitization of documents and archives, as well as the overall digitization of business processes; these capabilities ensure reliable document access within the institution and support remote work, thereby redefining modern business and administrative operations.
Research Implications: The implementation of an Electronic Document Management (EDM) system is crucial for institutions aiming to advance their digital transformation. These systems render information instantly available, thereby facilitating the daily operations of employees through the use of an assortment of digital tools and methods for creating, digitizing, organizing, indexing, classifying, searching, and archiving documents. This structured approach to information management via the OnBase system contributes significantly to the efficiency of administration within institutions. In the study, we presented a successful experience of the Marine Studies Laboratory and the Algerian Total Company in adopting the OnBase system.
Originality/Value: This study will contribute to the literature by enhancing our understanding of the use, key features, and functionality of document management, information management, and archival systems. This information will be valuable for individuals interested in improving document and information management systems in economic institutions. It may contribute to making better decisions and enhancing efficiency and effectiveness in document, information, and archival management
PROPOSAL OF A SYSTEMIC APPROACH FOR ACADEMIC SOFTWARE: JOINT METHODOLOGY FOR EDUCATIONAL APPLICATIONS (JMEA)
Get PDFObjective: This study presents a proposed methodology for the development of educational software. This methodology will serve as a guide for development teams that need to integrate the academic context with technological elements and vice versa.
Theoretical Framework: The study methodology is grounded in theories that advocate for the flexibility necessary in educational settings, moving away from traditional software development approaches. The theoretical contributions include constructivism, which stresses the importance of adaptable, learner-focused methods for effective educational software.
Method: The study utilized applied research to examine the integration of educational approaches within software engineering processes. The methodology included a combination of expert validation and practical application within development teams, ensuring the proposed methods were both theoretically sound and practically viable.
Results and Discussion: The developed methodology merges the software development lifecycle with educational processes, addressing adaptative and non-linear nature of academic contexts. Expert validation and team application demonstrated the methodology’s effectiveness in creating functional educational software aligning with learning objectives.
Research Implications: This study contributes to educational software development by providing a structured methodology that integrates pedagogical considerations throughout the process development. It highlights the importance of adaptability and educational alignment in software design, offering significant implications for software engineering and academic methodology.
Originality/Value: The originality of this research lies in its structured approach to combining educational theories and software development practices, addressing a gap in current methodologies. It provides a framework for developing educational software that is technically robust and pedagogically effective, enhancing the utility of educational technologies in real-world learning environments