International Journal of Research in Business and Social Science (2147- 4478)
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Bridging the gap: Enhancing understanding of insurance contracts to minimize claims rejections
Get PDFAn investigation to balance the sustainability of insurance companies and successful claims on insurance policies is important towards the economy, as well as for assisting the insured during financial difficulty when their items are damaged or lost. This paper examines some rejected short-term insurances where a misunderstanding of the contract might have caused the insurer to lose out on the claim. Data were collected from cases of courts and insurers on rejected claims due to misunderstandings by the insured. The first text data set was a court case. The second was a graph on the root causes of claims rejections from the insurer. The third was a matrix data set presenting the languages of the insured. The insurers who had refused to pay insurer claims supplied the latter two. Despite the three contexts being widely different, their results show that rejections of claims by the insurers were due to the insured failing to understand the conditions of the contracts, and thus not being able to figure out what could have caused the rejection. Hence, the use of complicated and legal language in insurance contracts results in the insured not fully understanding the contract, which leads to claims being rejected. The paper recommends the use of simple language and pinpointing in layman\u27s form, those aspects that could lead to rejections of claims
Enacting caring presence in a conflicting environment: the case of state patients
Get PDFIn today’s fast-paced and often chaotic world, healthcare providers face numerous challenges in providing care and support to patients, particularly in settings where conflicts arise. One such complex scenario is the care of state patients, individuals who are mentally ill and have come into contact with the criminal justice system. In these situations, enacting a caring presence becomes crucial for promoting healing, understanding, and positive outcomes for both patients and society. The article delves into the exploration, review, and discussion of various techniques for enacting a caring presence in such situations, to transform the care and well-being of state patients. It highlights the multifaceted challenges healthcare providers encounter while caring for this vulnerable population, emphasizing the importance of empathy, compassion, and understanding in their treatment. The article analyzes strategies like trauma-informed care, cultural sensitivity, and interdisciplinary collaboration, while stressing the significance of providing a safe and non-judgmental environment. Furthermore, it emphasizes the need for healthcare providers to prioritize their own well-being to avoid burnout. Ultimately, the article advocates for a more compassionate and understanding approach to mental health within the criminal justice system, envisioning positive changes in patients’ lives and society at large
The impact of corporate social responsibility on corporate performance in different industries evidence from Taiwan
Get PDFThe purpose of this study is to analyze whether there are differences in the impact of corporate social responsibility on its financial performance and stock performance in different industries. The research period is from 2016 to 2018. The samples are selected from the corporate social responsibility award-winning companies selected by Commonwealth Magazine and Vision Magazine, and the financial information comes from Taiwan Economic News (TEJ). The empirical results show that traditional heavy industries have been established for a long time and the equipment is relatively old, so it needs to pay a relatively high cost to improve. Therefore, in this type of industry, corporate social responsibility has a negative impact on its financial impact, and even if it is a reputation It has won the evaluation of the public, but its stock characteristics are not easy to fluctuate, so the impact on its stock performance is not significant. On the contrary, in the other two industries, corporate social responsibility will not burden its financial performance, but will positively help its stock performance. Among them, in the electronics industry, corporate social responsibility will positively help its financial performance. It may be that this type of industry has a relatively high bargaining power for products and relatively advanced technology, so it can transfer the cost of corporate responsibility invested to the selling price of the product
Challenges experienced by nurses regarding the involvement of guardians in integrated management of childhood illnesses in Vhembe District
Get PDFThe involvement of families and communities in healthcare services by healthcare providers enhances accountability towards the community they serve. Guardians need to be involved in the integrated management of childhood illnesses (IMCI) to improve child health outcomes. The study aimed to explore challenges experienced by nurses regarding the involvement of guardians in the management of childhood illnesses in the Vhembe district. A qualitative, exploratory-descriptive design was followed in this study. Fifteen participants were purposefully selected for the study. One-on-one interviews following a semi-structured interview guide were conducted face-to-face with the participants. A voice recorder was used to record the interviews. Data analysis was done following Tesch\u27s eight steps. Trustworthiness was ensured throughout the study. The study yielded two themes, namely: guardians-related challenges, which are lack of knowledge and understanding of IMCI, language barrier and lack of continuity of care and healthcare service-related challenges, which are lack of human resource, staff attitude towards the IMCI strategy, shortage of material resource and erratic water supply. For the strategy to be effective in reducing the complications of childhood illnesses and child mortality, the government needs to avail the required resources and develop measures to empower guardians in child health management.
 
Exploring the multifaceted dynamics of unemployment in South Africa: an investigation into the interplay of economic, social, and policy factors
Get PDFThis study aims to examine the causes and impacts of unemployment in South Africa using data from the 2022 General Household Survey conducted by STATS SA. Specifically, it seeks to analyze the demographic and socio-economic factors influencing unemployment rates, explore the implications of unemployment on individuals and society, and identify policy implications for addressing this pressing issue. Unemployment remains a significant challenge in South Africa, with persistent high rates that disproportionately affect certain demographic groups. This study addresses the need for an in-depth analysis of unemployment dynamics, providing valuable insights into its causes, consequences, and potential policy interventions. The study utilizes data from the 2022 General Household Survey conducted by STATS SA, encompassing a total population of approximately 18738 households. The dataset offers comprehensive information on employment status, demographic characteristics, education levels, and household income. Employing the statistical software SPSS, employing a combination of descriptive statistics, cross-tabulation, and a binary logistic regression model, the research uncovers significant disparities across demographic groups, shedding light on the challenges faced by individuals at the household level and advocating for targeted policy interventions. Gender disparities emerge starkly, with female-headed households constituting 44% of the sample yet reporting lower employment rates (34.7%) compared to male-headed households (59.6%). Regression analysis confirms this trend, highlighting the gender-based hurdles in accessing employment opportunities. Furthermore, concerning trends in youth unemployment are revealed, with nearly 40% of individuals under 35 reported as unemployed. Regression analysis demonstrates a negative association between age and unemployment, emphasizing the need for targeted youth employment initiatives. Additionally, the study underscores the critical role of education in enhancing employment prospects, with higher levels of education associated with lower unemployment rates. Racial disparities in unemployment rates are also elucidated, with the Black/African population group facing the highest unemployment rate at 52.3%, significantly higher than the Asian/Indian (37.8%) and White (40.4%) population groups. Regression analysis confirms these disparities, necessitating targeted efforts to address structural barriers and promote racial equity in the labor market. The study recommends, implementing gender-sensitive employment policies, enhancing youth skills development programs, and promoting equitable access to education and training opportunities for all groups
Literature review of the organizational citizenship behavior of employees in the public sector
Get PDFThis study contributes to our understanding of employee behavior in governmental organizations. This paper aims to demonstrate the effects of organizational culture, transformational leadership, and work motivation on organizational citizenship behavior (OCB). This paper also aims to conduct a literature evaluation on the OCB of the public sector, using VOSviewer to acquire a visual representation of the research\u27s progress. The VOSviewer for visualizing research progress adds value by providing a clear and intuitive representation of the scholarly landscape. Visualizing connections and clusters among documents can facilitate the identification of key themes and research directions. The study searched the Scopus database using the keywords "organizational citizenship behavior public sector," resulting in the discovery of 85 relevant documents. The study analyzed documents published between 2019 and 2023. Afterward, the study selected 25 documents with the highest rankings as references using Publish or Perish. Supplementary documents were discovered through Google Scholar and Proquest. In comparison to other studies, this research is more diverse in the variables, providing integrated information in the public sector. Consequently, this research remains pertinent. Nevertheless, the amount of study conducted on OCB in the public sector has been limited. Therefore, there is a potential for further investigation in this field. The main findings of the study demonstrate that (i) underscore the relevance of promoting a positive organizational culture, fostering transformational leadership, and enhancing work motivation to encourage OCB among public sector employees and finally (ii) the results of this study indicate that influential factors have a positive impact significantly on the OCB in the public sector
Determinants of market participation for small scale broiler farmers in Leribe District of Lesotho
Get PDFThe poultry industry is the fasted growing sub-sector of agriculture in the developing world and this is attributed to several pulling and pushing factors. On the demand side, the issue of urbanisation, income increase and animal protein requirements particularly for chicken has a positive influence on the growth of poultry production. Poultry farming is highly practised in rural households in Lesotho, and it constitutes an important contribution to the development of the rural economy in most developing countries. The poultry industry remains an important sub-sector of agriculture like in many other developing countries and it remains the main source of livelihood for village people and other small-scale farmers in the economy. Many rural communities are keeping poultry as a source of meat and eggs to feed their families, raise income from the surplus and create employment opportunities. However, access to formals markets remains a critical challenge for the farmers. This study examined the socio-economic, market and institutional factors that influenced broiler farmers’ market participation and intensity of participation in the Leribe district in Lesotho. A two-stage sampling technique was employed to select 114 respondents from five villages and the survey data was collected through a structured questionnaire. Heckman\u27s two-stage model was used to analyse factors influencing farmers\u27 market participation and the intensity of market participation. Gender, farmer income, storage access, production experience, extension service, credit access and information access were significant and influenced farmers’ market participation decisions. The study recommends interventions that will increase access and formal market participation
The relevance of curriculum for pre-service teachers in addressing dynamic classroom changes in South Africa
Get PDFIn South Africa, the educational landscape is characterised by constant evolution and dynamic classroom changes, driven by technological advancements, diverse student populations, and evolving pedagogical approaches. Pre-service teachers are crucial in navigating these changes and fostering effective learning environments. This systematic literature analysis explores the relevance of curriculum for pre-service teachers in addressing the challenges posed by dynamic classroom contexts in South Africa. Drawing upon a comprehensive review of existing literature, this study examines the alignment between pre-service teacher education curricula and the evolving needs of classrooms in South Africa. Key themes explored include integrating technology, cultural responsiveness, inclusive education practices, and pedagogical flexibility. The analysis also considers the efficacy of current pre-service teacher training programmes in preparing teachers to meet the diverse needs of students in dynamic classroom settings. Furthermore, the study investigates the perceptions and experiences of pre-service teachers regarding the adequacy of their curriculum in equipping them for the realities of South African classrooms. By synthesising findings from various sources, this research aims to inform curriculum development efforts and enhance the preparation of pre-service teachers for the multifaceted challenges of teaching in South African schools
Understanding performance of public hospitals: operational strategies approach in Kajiado County, Kenya
Get PDFThe performance of the healthcare sector is crucial for delivering optimal patients care and creating efficient healthcare systems. However, Kajiado County in Kenya faces various challenges that obstruct effective performance. This paper aims to assess the impact of operational strategies on performances of public hospitals in Kajiado County, Kenya. Specifically, it aimed to investigate the effect of information management strategy, continuous quality improvement strategy, innovation strategy, and resources management strategy on hospital performance. This study was anchored on balanced scorecard model, resource-based theory, quality improvement theory, and technology acceptance model, and employed a descriptive research design. Primary data was gathered through questionnaires distributed to full-time healthcare workers, following a successful pilot study in Narok County. Data collection utilized the drop-and-pick later method. Statistical Package for the Social Sciences software was used to analyze the data, involving descriptive statistics such as percentages, frequencies, means, and standard deviations while multiple regression model was used to test the relationship between independent variables and the dependent variable. Main findings of the study revealed that there exists a statistically significant relation between information management strategy and hospital performance, as well as continuous quality improvement strategy, innovation strategy, and resource management strategy, respectively. Consequently, the study recommended that the County Health Department should initiate a comprehensive training program for healthcare professionals, collaborate with hospital management to adopt innovative technologies, and identify and address skill gaps while promoting a positive work environment within public hospitals in Kajiado County. These actions aim to enhance hospital performance and ultimately improve patient care in the region
Conflict and coexistence: analysing the dynamics between traditional leadership and democratic governance in Dukuduku, KwaZulu-Natal
Get PDFThis paper examines the conflicts arising from the coexistence of traditional leadership and democratic local governance in Dukuduku, KwaZulu-Natal, a region marked by overlapping authority and contested land claims. Despite constitutional recognition, traditional leadership in post-apartheid South Africa remains ambiguously defined, leading to clashes with democratically elected structures over roles, responsibilities, and territory. This study uses a qualitative methodology to analyse archival materials, media sources, and meeting records and conducts semi-structured interviews with 25 stakeholders, including traditional leaders, senior citizens, and subsistence farmers. The findings reveal that introducing a local government system under the Amakhosi jurisdiction precipitates confrontations, particularly where duties intersect. In Dukuduku—proclaimed a state forest—the recognition of traditional authority creates disputes over land ownership and governance, complicating the administration of land and impacting service delivery. The analysis suggests that the institutional "invention" and subsequent "recognition" of traditional leadership in areas like Dukuduku not only challenge the perceptions of state land but also exacerbate power struggles, thereby affecting local development and governance. The study contributes to understanding the dynamic interplay between traditional and democratic governance systems in rural South Africa. It highlights the implications for policy and local administration in managing such dual governance structures effectively. This study explains how hard it is to combine traditional structures with a modern democratic framework. It also gives us a better understanding of what this means for rural governance and land management in changing societies