International Journal of Research in Business and Social Science (2147- 4478)
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Exploring the relationship between talent management, work-life balance, and job satisfaction in state-owned banking: a mediation analysis
Get PDFThe objective of this study is to examine how job satisfaction mediates the relationship between talent management and work-life balance, and employee performance in state-owned banks. The analysis employed quantitative analysis and data collection approaches, namely a questionnaire issued to 127 employees using Google Forms. Performing data analysis utilising the structural partial least squares (SEM-PLS) equation model. The findings indicated that both talent management and work-life balance have a direct and substantial favourable impact on employee performance. This study also discovered that job satisfaction had a role in partially mediating the impact of talent management on employee performance. Job satisfaction somewhat mediates the impact of talent management and work-life balance on employee performance. These findings indicate the importance of consistently focusing on and enhancing talent management methods and work-life balance in order to enhance employee performance
The significance of green purchase behaviour: mediating and moderating role of waste management and eco-regulation
Get PDFThis study examines the significance of green purchase behaviour in small and medium-sized enterprises (SMEs) and explores the mediating and moderating roles of waste management and eco-regulation in this context. The theoretical frameworks of resource-based view was utilized to conceptualize the relationships and dynamics between green purchase behaviour, waste management, eco-regulations, and sustainable performance in SMEs. Insights from these theoretical perspectives help in understanding how internal resources, capabilities, external pressures, and institutional factors interact to drive sustainability practices and business outcomes. Using a cross-sectional design, a questionnaire survey was administered to 225 SME owners. Using the Structural Equation Modelling (SEM) technique of Partial Least Squares (PLS), this study empirically analyses the relationships between green purchase behaviour, waste management practices, eco-regulations, and sustainable performance in SMEs. The results confirmed that green purchase behaviour (GPB) positively impacts waste management (WM). Furthermore, WM positively impacts financial performance (FP), social performance (SP) and environmental performance (EP). The results validate the mediating role of WM. The moderating results revealed that eco-regulation (ER) does play a moderating role in proposed relationships. As SMEs worldwide grapple with the imperative to adopt sustainable business practices, this study provides valuable insights and a roadmap for SMEs seeking to navigate the complex landscape of environmental responsibility and social accountability. The findings provide practical guidance for SMEs striving to strike a balance between economic success and environmental stewardship, fostering a holistic approach to sustainability of SMEs
Examining the moderating role of a leader\u27s emotional intelligence on the influence of organizational climate on job satisfaction among Youth-Owned and Managed Small Businesses (YOMSB) in Sub-Saharan African (SSA) Economy
Get PDF Even though the role of effective human resource management, including organizational climate, has been cited as a crucial predictor of diverse employee outcomes such as employee job satisfaction, the mechanism through which the organizational climate and job satisfaction can be enhanced or diminished is underexplored in human resource literature. This study dwells on Herzberg\u27s two-factor perspective to push the boundaries of knowledge by showing that the organizational climate-job satisfaction link depends on varying conditions of leaders\u27 emotional intelligence. The proposed model was tested using survey data from randomly selected 602 Youth-Owned and Managed Small Businesses employees in Ghana. The data was analyzed using structural equation modeling with the aid of SMART PLS. The findings revealed that organizational climate has a significant positive direct effect on job satisfaction. Emotional intelligence also exhibited a significant positive relationship with job satisfaction. Additionally, emotional intelligence positively moderated the organizational climate-job satisfaction link, such that higher emotional intelligence enhanced this relationship. The findings indicate that though organizational climate drives job satisfaction, emotional intelligence serves as an amplification mechanism to extract even greater satisfaction in small businesses in Ghana. Our findings make a contemporary contribution to Herzberg\u27s two-factor and important managerial guidance for owners and managers of Small Businesses in resource-constrained regions like SSA
The potential value of e-health in a rural Limpopo Province municipality
Get PDFThis qualitative study aims to assess the value of e-health in rural areas of the Limpopo Province of South Africa. The study was meant to appraise the current state of e-health readiness in rural Limpopo areas and identify any barriers to effective health service delivery. Data were collected through interviews with rural health providers from the province. The study defined e-health as an approach in which health services can be provided comprehensively by using information and communication technologies (ICTs) in a more cost-effective, efficient, and quicker way than when manual methods are used. It then established that rural health in Limpopo is deficient and almost dysfunctional because of rural health in Limpopo is deficient and almost dysfunctional because of lacking infrastructure and other problems due to scarcity of resources. Transport and road conditions, as well as a lack of patient transport, made rural health services extremely poor. The study realised that by restructuring the rural health systems in the province, there are ample opportunities to enable e-health mode to rural health service. Therefore, the study recommended restructuring rural health and then introducing it
The Influence of image and product attributes on customer satisfaction and its implications for customer loyalty of Kimia Farma Apotek (KFA) in the Bandung City area
Get PDFThe retail segment has the largest contribution to the total net sales value of Kimia Farma Group, which is run by the company\u27s subsidiary, PT Kimia Farma Apotek (KFA). Kimia Farma\u27s retail segment is experiencing a relatively non-ideal revenue trend from 2017 to 2022. The main challenges faced are the purchasing power of the community, the increasingly fierce level of competition, and risks related to customer loyalty. Based on this background, this study aims to examine the effect of Kimia Farma\u27s image and product attributes on customer loyalty, both directly and indirectly through customer satisfaction. The research was conducted with a quantitative approach at the Kimia Farma Pharmacy in Bandung, with the unit of observation being Kimia Farma pharmacy customers in Bandung City. The sample was 235 respondents, who were taken using the Multistage Random Sampling technique. Structural Equation Modeling was used to conduct causality analysis. The results revealed that: Kimia Farma\u27s image and product attributes play a role in shaping customer satisfaction, but have no direct impact in creating customer loyalty; customer satisfaction plays a role in creating customer loyalty; customer satisfaction mediates the effect of Kimia Farma\u27s image and product attributes on customer loyalty; product attributes have a greater role than Kimia Farma’s image in encouraging customer satisfaction which will create customer loyalty. This research provides managerial benefits for increasing customer loyalty at Kimia Farma Pharmacy in Bandung City, by increasing customer satisfaction, which is supported by the development of product attributes and the image of Kimia Farma
Board nationality diversity and shareholder value creation: empirical evidence from South African listed non-financial companies
Get PDFThe study examined the influence of board nationality diversity on shareholder value creation of non- financial companies listed on the JSE for a 10- year period from 2013 to 2022.The study used quantitative quasi-experimental research design. The study measured board nationality diversity using proportion of foreign directors on board, Blau index for board nationality diversity, dummy variables for one, two and three or foreign directors. The proxies of shareholder value creation included standard market value added, market- to book ratio and Tobin’s Q and fixed effects model based on linear and curvilinear models were used to test the hypotheses. Main findings of the study demonstrate that proportion of foreign directors on board has an insignificant negative impact on standardised market value added and Tobin’s Q, while significant negative impact on market to book ratio. Blau index for board nationality diversity has insignificant negative impact on standardised market value added and market to book ratio, yet insignificant positive impact on Tobin’s Q. One foreign director on board has significant positive impact on standard market value added and market to book ratio, while insignificant positive impact on Tobin’s Q. Two and three foreign directors on board have insignificant positive impact on all shareholder value creation measures. In relation to curvilinear models, proportion of foreign directors on board and Blau in index for board nationality diversity have both positive and negative impact on all shareholder value creation measures highlighting an inverted U- shaped effects
Regulating the private security industry in Tanzania: the effect of minimum wage order
Get PDFThe principal objective of this paper is to explore the effect of minimum wage order as a form of regulatory mechanism for the private security industry in Tanzania. More precisely, it attempts to assess how minimum wage impact on the pricing of services to their consumers. It explores the background, comparative analysis of minimum wages, the current legal framework and interpretation of related legislation to support implementation and assesses compliance. The study that culminated in the paper was qualitative in nature, being based on the case study of the selected private security companies in Tanzania. For this end, this paper used observation, expert opinions, interviews and documentary review for getting both primary and secondary data. The findings of the study revealed that whereas the wage order is clear, there are extensive guidelines in the labour laws that require to be read together with it, leading to misinterpretation or deliberate omission due to their impact on the pricing. The set wage results in a selling price that is 4.3 times, even with a modest 10% profit mark-up. Compliance is very low, and enforcement is weak, leading to price undercutting and causes those willing to comply lax and follow non-compliers to survive in the market characterised with price wars. Consumer is conflicted in choosing cheap service providers and enforcing compliance with the minimum wage order for the welfare of guards. The study recommends improving regulatory oversight, more awareness training of PSC directors, simplifying the labour laws to avoid ambiguity, unifying minimum wages, regular audits and educating the consumers of the link between wage and pricing of service. It also recommends strengthening the capacity of trade associations to help in the regulation of their respective members
Navigating emotional labour: the role of deep acting in enhancing job performance and customer relations in the South African racecourse industry
Get PDFThis study aims to examine the effects of deep acting on employees employed at the racecourse. The objective of this study is to examine the effects of deep acting, a type of emotional labour, on the well-being and job performance of service employees in the hotel industry in South Africa. Additionally, the study intends to provide effective coping strategies to minimise any negative consequences of emotional labour. This study employs a qualitative methodology, utilising purposive sampling to choose eight participants from the racecourse industry. The data was gathered using semi-structured in-depth interviews, enabling a thorough investigation of the participants\u27 experiences and perceptions. Thematic analysis was employed to examine the data and discover significant themes and patterns pertaining to the practice of deep acting and its effects. According to the study, sales assistants reported that deep acting was less stressful than surface acting. The practice of deep acting had a positive impact on the job performance and communication abilities of the sales associates, hence contributing to their professional development. Notwithstanding these advantages, certain individuals experienced a sense of being underappreciated by their employers due to the emotional work they performed. The results indicate that engaging in deep acting promotes a heightened sense of empathy towards clients and improves the performance of sales associates as a result of their cumulative work experience. This research emphasises the necessity for organisations, especially those in the hospitality sector, to acknowledge and endorse the emotional labour carried out by their employees. By acknowledging the beneficial aspects of deep acting and providing appropriate coping mechanisms, employers can help alleviate potential negative impacts on employee well-being. Acquiring this comprehension can result in improved management techniques that foster employee contentment and productivity. This study adds to the scarce body of scholarship on emotional work in the South African setting, particularly within the racecourse business. This study presents innovative perspectives on the impact of deep acting on service employees and provides practical approaches for efficiently managing emotional labour. The research highlights the significance of maintaining a balance between employees\u27 self-management and their regulation of client interactions, which ultimately improves the overall quality of customer service and staff satisfaction
Balancing contracts expectations and professional identity: Conscientiousness and organisational support as enablers for career resilience
No full textThis study integrates the psychological contract theory with the self-determination theory to examine the impact of relational and transactional psychological contracts on the professional identity of young professionals in Ghana’s professional services sector. It further explores how these identities influence their career resilience, considering the moderating effects of conscientiousness and organisational support. Employing a quantitative methodology, the research utilised a structured questionnaire to collect data from 421 professionals across various sectors within Ghana’s professional services firms. The data was analysed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings confirm that relational and transactional psychological contracts positively influence Professional Identity Strength (PIS), with relational contracts showing a stronger effect. PIS significantly predicts career resilience. Additionally, the moderating effects of conscientiousness and a supportive organisational climate are significant, enhancing the positive impact of PIS on career resilience. This study contributes to the literature by combining psychological contract and self-determination theories to provide new insights into the dynamics of professional identity and resilience in the workplace, particularly within the context of Ghana’s professional services sector
Social media marketing and performance of youth owned SMES in Nairobi County, Kenya
Get PDFFast technological evolution and intensity of competition oblige companies to constantly seek for new ways to differentiate and offer added value to their customers. With the increasing popularity of social media, companies have started to consider this means as a new way to communicate with their customers and increase their brand reputation. One of the most notable phenomena of new media is how it has increased and created new forms of social interaction.In Kenya, despite the critical role played by the Small and Medium Enterprises (SMEs) in the country, research has shown that 90% business startups fail in their third year and especially those owned by the youths The general purpose of the study was to establish the influence of social media marketing on performance of small and medium businesses in Nairobi’s industrial area. This study adopted a descriptive research design. Official records of AGPO as at December 2023 showed that there are 13,011 youth-owned businesses registered in the county of Nairobi with the Youth Access to Government Procurement Opportunities Program (YAGPO). The study used the 10-30% Mugenda Sampling principle to calculate the sample size of 130 SMEs. The first specific objective was to establish the extent Social Media Platforms Influence the Performance of Small and Medium Enterprises. A Pearson correlation analysis was done to establish the relationship between social media platform on performance of SMEs and the result established a significant positive relationship between social media platform used and the performance of SMEs (r=.811, p value =0.000). The second specific objective was to establish the extent bloggers influence the performance of Small and Medium Enterprises. A Pearson correlation analysis was done to establish the relationship between blogger influence on performance of SMEs and the result established a significant positive relationship between blogger influence and the performance of SMEs (r=.730, p value =0.000). The third objective was to establish the extent social media messaging factors influence the performance of Small and Medium Enterprises. A Pearson correlation analysis was done to establish the relationship between messaging factors on performance of SMEs and the result established a significant positive relationship between social media messaging factors used and the performance of SMEs (r=.359, p value =0.000). The study concluded that use of social media marketing has a positive influence on performance of SMEs and recommended that there is need for SMEs to embrace the use of social media to market their products and that the government should support SMEs by providing affordable internet services