International journal of social sciences and humanities
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The influence of e-service quality on customer satisfaction of digital customer service machine users at PT Bank Central Asia, Tbk KCP A. Rivai
Full text linkThis study was conducted to determine the influence of e-service quality dimensions, namely efficiency, fulfilment, system availability, privacy, responsiveness, and contact, on customer satisfaction among users of digital customer service machines at PT Bank Central Asia, Tbk KCP A. Rivai. The population in this study consisted of all customers who used digital customer service machines at PT Bank Central Asia, Tbk KCP A Rivai, totaling 4,703. The sample used in this study consisted of 151 respondents using the Slovin formula. The results of the multiple linear regression analysis showed that efficiency, fulfillment, system availability, privacy, responsiveness, and contact had a positive and significant effect on customer satisfaction. Efficiency is expected to increase the number of digital customer service machines in several branch offices and sub-branch offices, allowing them to have multiple digital customer service machines. Fulfillment is expected to review the items displayed on the customer transaction screen, including the fees incurred for each customer transaction. System availability is expected to increase the number of units, thereby improving the efficiency of service usage for customers. Privacy is expected to maintain the confidentiality of customer personal data and not share it without the customer's consent. 
From philosophy to practice: The implementation of neo-humanistic educational principles in primary school classrooms
Full text linkThis study examines the use of Neo-Humanistic education in Bali Public School, emphasizing the translation of its philosophical basis into educational methods and character education. Neo-Humanism advocates for universal love, ecological awareness, and rational thought, providing an alternative framework to the conventional curriculum by prioritizing holistic development. A qualitative study design was utilized to collect data through classroom observations, interviews with teachers, administrators, and students, and document analysis. The results indicate that incorporating Neo-Humanistic ideas in Bali Public School fosters students' critical thinking, empathy, and ecological consciousness. Educators implement reflective, inclusive teaching methods, while the institutional culture fosters spiritual and moral development in conjunction with academic success. Challenges encompass curricular inflexibility, insufficient training, and conflicts with standardized evaluation frameworks. The research indicates that Neo-Humanistic education can cultivate 21st-century competencies and character education when accompanied by institutional backing and professional development. This research enhances the discussion on education reform in Indonesia by illustrating the contextual adaptation of various educational philosophies
Exploring Cognitive and Affective Dimensions of Written Corrective Feedback in Indonesian EFL Writing
No full textThis study aims to explore the perceptions of sixth-semester students in the English Language Education Program at UIN Palopo regarding direct and indirect written corrective feedback (WCF), as well as its relation to their motivation in developing English writing skills. The research employed a qualitative approach with a phenomenological design. Data were collected using an online questionnaire via Google Forms, consisting of both multiple-choice and open-ended questions. Thematic analysis was applied to identify key patterns in the students’ responses. The findings reveal that students generally prefer a combination of direct and indirect feedback. Direct feedback was perceived as helpful in clarifying grammatical errors, while indirect feedback encouraged critical thinking and independent revision. WCF was reported to support grammatical accuracy, enhance revision practices, and foster an understanding of writing as a recursive process. Furthermore, the emotional tone of feedback significantly influenced students' motivation. Constructive and empathetic feedback boosted confidence and engagement, whereas overly critical or vague feedback contributed to confusion and decreased motivation. These results highlight the importance of feedback strategies that are not only pedagogically appropriate but also emotionally responsive, to support students’ writing development and sustain motivation in the context of foreign language learning
G|BV Gender-Based Violence in Albania: Referral Mechanisms and the Role of Social Workers: Referral Mechanisms comparing two urban contexts Elbasan and Tirana
No full textAbstract
Gender-based violence (GBV) continues to represent one of the most pressing social and public health concerns in Albania. This paper aims to analyze the mechanisms of referral and institutional response to GBV, comparing two urban contexts Elbasan and Tirana through secondary data analysis. This research employs a qualitative and comparative design based entirely on secondary data analysis. Using national statistics, institutional reports, and academic literature, the study highlights trends in reported cases between 2018 and 2022, explores structural and social barriers to reporting, and evaluates the efficiency of the referral system. Findings reveal that while awareness and institutional coordination have improved, significant challenges persist, including underreporting, limited access to services in smaller municipalities, and stigma surrounding victims. The paper concludes with recommendations for strengthening inter-institutional cooperation, capacity building for social workers, and expanding community-based interventions to ensure a more inclusive and effective response to GBV in Albania.
 
A STUDY OF AMERICAN ENGLISH, POWER, AND IDENTITY: FORMULATION, DISSEMINATION, AND LANGUAGE AS POWER
No full textLanguage is closely linked to power, ideologies, and national interests. Language operates as a cultural instrument that is neither neutral nor transparent, and is used by communities to construct identity and legitimize dominance. The evolution and international spread of American English clearly illustrate this relationship. Due to initial opposition to British rule, American English was defined by a culture of independence, nationalism, and self-reliance. Between 1860 and 1900, the United States became economically powerful, gaining political influence that translated into military strength and technological innovation, thereby enabling its language to spread worldwide. In addition to becoming a tool of global communication, American English has rapidly evolved into a mechanism of soft power and cultural hegemony. Given the rapid progression of cultural globalization, understanding how globalization contributes to linguistic homogenization and how it shapes the way people communicate and perceive themselves has become increasingly important. This study investigates the relationship between power and language within the context of American English. The sociopolitical forces that have shaped American English are also examined. The study further explores the processes through which American English has become popular nationally and internationally
The concept sphere of Ukrainian higher school pedagogy: Trends of the late 20th and early 21st centuries
Full text linkSocio-economic changes and transformations taking place in Ukraine today require higher educational institutions to provide high-quality training of qualified personnel. A modern graduate must not only have knowledge of the profession but also be able to navigate situations, take responsibility for decisions made, set goals, as well as calculate, predict, and achieve results. The focus on training a qualified specialist is not limited to achieving a high level of professional competence. Professional training of a specialist in modern conditions involves mandatory social training. With this in mind, we attempted to comprehensively analyze the preconditions of today's landscape of Ukrainian higher education paradigmatic and conceptual environment, based on tracing the retrospective of its development in the first decade after Ukraine’s gaining independence and in the first two decades of the new millennium. Based on applying methods of integrative review and grounded theory, we formulated several findings describing Ukrainian HE’s achievements, specifics, and challenges in shaping the national concept sphere of high school pedagogy
From Village Islam to Balinese Islam: Traditional values role in surviving of Islamic Society in Bali
Full text linkThis study discussed the role of traditional Balinese values in collaboration with values in its dynamics in Bali. The resilience of the Islamic community in Bali is its success in combining the values of local communities. Islam came to all corners of the archipelago bringing universal teachings, but local values were accommodated, including local Balinese values. The method used is a qualitative historical method by collecting library data and in-depth interviews. In data analysis, historical analysis is used and all collected data is processed descriptively, and qualitatively. The results of the study showed that the collaboration and cooperation between the Islamic community and the Balinese community have been going on for a long time and deeply. At the contemporary level, there are changes and transformations to efforts to find new values with actual reality. These new values, such as tourism, are the latest challenges of the Balinese Islamic community in building a multicultural society
The effect of rewards and physical work environment on employee performance with work motivation as an intervening variable: Study on employees of PT. Laras Astra Kartika
Full text linkThis research aims to determine the direct influence of rewards and the physical work environment on employee performance, the indirect influence of rewards and the physical work environment on employee performance with work motivation as an intervening variable at PT. Laras Astra Kartika. The population used in this research was 84 people using all respondents as samples, the sampling technique used saturated sampling or census. The data analysis technique used is the Structural Equation Model (SEM). The results of the research show that rewards have no significant effect on employee performance, rewards have a positive and significant effect on employee performance through work motivation as an intervening variable, the physical work environment has a positive and significant effect on employee performance, the physical work environment has a positive and significant effect on employee performance through motivation work as an intervening variable
The influence of workload and organizational commitment on the performance of nurses at Siloam Palembang Hospital
Full text linkThis study aims to analyze the effect of workload and organizational commitment on nurse performance. This research uses quantitative research. The population in this study were 180 nurses from Siloam Palembang Hospital. The sampling technique used in this study was the saturated/census sampling method. The selection of the saturated / census sampling method was carried out because all populations were considered to have certain criteria to be studied and could be reached as a whole by researchers so that the population that would be sampled in this study amounted to 180 nurses. This study uses quantitative data types, where data is collected in a structured manner through measurement instruments such as questionnaires or systematic observations. The data analysis technique in this study used the help of SPSS software. The results showed that workload variables negatively affect the performance of Siloam Palembang nurses while organizational commitment variables positively affect the performance of Siloam Sriwijaya Palembang nurses, besides that simultaneously workload variables and organizational commitment also have a significant influence on employee performance
The effect of managerial ownership and institutional ownership on firm value with profitability as an intervening variable in mining companies listed on the Indonesia Stock Exchange
Full text linkThis study aims to obtain empirical evidence of Managerial and Institutional Ownership of the Mining firm’s value listed on the Indonesia Stock Exchange with profitability as a mediating variable. The sampling technique used purposive sampling, the research samples obtained totalled 13 companies with a research period from 2019-2022 so there were 52 units of analysis. The research design was quantitative descriptive. The analysis technique in this research is the path analysis method. The results showed that Managerial and Institutional Ownership has a significant positive effect on a firm’s value and no effect on profitability. Profitability has no direct effect or mediating effect on a firm’s value. This research implies that companies must pay attention to Managerial and Institutional Ownership and those that can affect the stock price to increase the firm’s value