International Journal of Science, Technology & Management (IJSTM)
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The Influence Of E-Service Quality Dimensions On E-Customer Satisfaction And Its Impact On E-Customer Loyalty Tiket.Com
No full textThe problem that is often experienced by companies in the field of online transportation services such as travel agencies is the quality of service provided. Most consumers are dissatisfied with the services provided. These problems make researchers interested in further examining the level of consumer satisfaction with the services provided and analyzing consumer loyalty in using the travel agency application in the form of tiket.com. The implementation of this research implements a descriptive quantitative method with the data collection technique, namely a questionnaire. Then the sample selection method applies non-probability sampling of the purposive sampling type and 260 respondents are obtained. While the data analysis implements hypothesis testing in the form of SEM-PLS. Based on the test results and analysis conducted, it was found that 1) e-customer satisfaction is positively influenced insignificantly by site organization; 2) e-customer satisfaction is not positively influenced by efficiency; 3) e-customer satisfaction is positively influenced insignificantly by responsiveness; 4) e-customer satisfaction is positively influenced by user friendliness; 5) e-customer satisfaction is positively influenced insignificantly by personal needs; 6) e-customer satisfaction is positively influenced by fulfillment; and 7) e-customer satisfaction is positively influenced by securit
Adventure Destinations In Indonesia: The Function Of Perceived Value, And Effect On Visitor Experience And Revisit Intention
No full textManagement of the Mt. Penanggungan destination which has not been managed well. Can management science contribute to the Mt. Penanggungan adventure tourism destination? This research examines marketing management in adventure tourism destinations, which is usually synonymous with customer loyalty, and the determinant is always "satisfaction" but here we try another variable, namely "perceived value", then its influence on visitor experience and revisit intention. The aim of this research is to determine the role of perceived value in adventure destinations in Indonesia, and how much visitor experience influences it and then its influence on revisit intention. The sample used 233 visitors to Mt. Penanggungan who climbed at least once according to Hair et al., infinite population, using the Convenience Sampling technique as part of a non-probability sampling design. The method uses a quantitative approach with descriptive research according to Creswell, and explanatory according to Neuman. Statistical analysis uses Path Analysis, previously testing the data: validity test and reliability test. Analyzed using descriptive analysis. Tested using classic assumption tests: normality test, multicollinearity test, heteroscedasticity test, autocorrelation test.Hypothesis tests were carried out: t test, F test, and R² test. And finally analyzed using path analysis. The results of this research hypothesis test: visitor experience influences revisit intention, visitor experience influences perceived value, perceived value influences revisit intention, visitor experience and perceived value influence revisit intention.Managers are advised to maintain the stability of the influence of each variable, Visitor Experience to Perceived Value, Visitor Experience to Revisit Intention, Perceived Value to Revisit Intention, so that all paths are consistently positive and significant on an ongoing basis, and ultimately increase the number of return visits to Mt. Penanggungan, indirectly improving the economy of residents around the slopes of Mt. Penanggungan, especially residents of Tamiajeng Village on the south side, residents of Seloliman Village on the west side, residents of Wonosunyo Village on the east side, and residents of Watonmasjedong Village on the north side
The Influence Of Brand Ambassador And Sales Promotion On Online Repurchase Intention (Case Study On Tokopedia E-Commerce)
No full textThe use of brand ambassadors and sales promotions in online shopping applications also has an influence on repeat purchase interest. This becomes interesting to study in the E-Commerce era. The aim of the research is to analyze the influence of brand ambassadors and sales promotions on online repurchase intention. Research respondents are customers who have made purchases through the Tokopedia e-commerce application. This research uses a sample of 100 respondents using data collection techniques through questionnaires. The analysis technique uses multiple linear regression analysis with the SPSS program. Based on the results of the analysis, it shows that the brand ambassador and Sales Promotion variables positive influenced and significant on the online repurchase intention variable of e-commerce application users. The research findings also show that the sales promotion variable has a dominant influence on online repurchase intention variable
The Rational Options For Investors To Choose Star Hotel Investments In Surabaya Indonesia
Get PDFSurabaya and Pandemic conditions that have occurred before, hampering the level of hotel occupancy in Surabaya and affecting hotel revenue resulted in several hotels streamlining all activities to minimize operational costs can minimize losses due to lack of occupancy due to Pandemi Covid 19, the interest of investors to invest in the star hotel business in the city of Surabaya. Conditions of Phenomenon Contractions for What Study can make investors remain optimistic and dare to do the star hotel business in Surabaya, (BPD PHRI East Java, 2021). Decision Making Theory's action, becoming the social capital of investors contributed to the decision to invest in hospitality business, mushroomed new hotels in the city of Surabaya. The highlight of PHRI urged the Surabaya City Government to take steps to limit the construction of a new star hotel (moratorium), in order to prevent overloop supply and unfair business competition in the star hotel industry in the city of Surabaya.The theory of irrational and rational actions explains why people learn to believe, for various levels and in certain contexts. The learning process takes place through repeated interactions and by looking at the interaction of others. shows that the efficient way to explain human actions is by assuming individuals to act for a series of reasons (Ritzer and Smart, 2014: 757). The study of this research uses a transdental phenomenological approach, putting an understanding of Fonemena to build the meaning of the experience of the object of the informants of the starred hospitality industry in Surabaya, namely investors and relations near investors. What is the background and motivation of investors in choosing a hotel business, how is the process and view of the realization of hotel business by investors, what is the view of investors in managing hotel business and the impact of hotel business on other investor businesses. Previous business expertise, investors with previous business experience may find the possibility of investing in attractive hotel industries, long -term property investment, hotel industry is often a promising industry. The value of hotel assets is often high, and its value tends to increase from time to time, media actualization, for some investors, investing in the hotel industry can be a way to achieve self -actualization. They could have wanted to be involved in manufacturing typical and attractive property because they have personal interest in the hospitality sector, increase customer confidence, investors who have a strong reputation or have achieved success in other industries can utilize investment in the hospitality industry as a way to increase customer confidence
Quality Standards for Pollution Prevention Countermeasures for Safety and Security at the Port of Surabaya (Survey o (Survey on Tanker Ships at the Port of Surabaya)
Get PDFThe purpose of this study is to determine and analyze the activities of the shipping fleet in the use and use of aids to prevent and prevent pollution of the marine environment, the attention and willingness of officers and crew on the prevention and prevention of pollution of the marine environment, as well as strategies for handling and preventing pollution of the marine environment to support safety and shipping security. By using descriptive qualitative research, data collection is done through interviews and documentation studies to be further processed and analyzed. The results of the first analysis showed that there were still ships that were not in accordance with international standards on the means of supporting marine pollution prevention equipment and there were still crew members who were not aware of the need to prevent sea pollution. The second analysis shows that the attention and willingness of the ship's officers and crew still aboard the ship's officers who neglected the prevention of pollution by ships, not all crew members have the habit of paying attention to pollution by ships. The results of the third analysis indicate that there are still shipping companies that have not yet fully equipped the pollution prevention aids on ships, when shipping equipment is damaged it is rather difficult to provide a replacement. The results of the fourth analysis show that the strategy for preventing and preventing pollution of the marine environment to support shipping safety and security is the result of an analysis of the strengths and weaknesses as well as opportunities and threats to increase the prevention and prevention of pollution of the marine environment to support shipping safety and security
Smart Campus Development: Trends in Building a Digital-Based Academic Culture in Cyber Learning Environments
No full textThis research aims to formulate the design, roadmap, implementation and impact of smart campus development in higher education in building a digital-based academic culture. This research uses qualitative field research methods with a multi-site study design and flow analysis techniques. The findings of this research show that the smart campus development strategy has a special character in higher education. Smart campus development system design requires data center infrastructure, internet, and building management through Enterprise Architecture (EA) Analysis, Jason with Token (JWT), LemonLDA, and according to user interplace and user experience needs. The smart campus road map was built in a long-term plan towards smart people by relying on sustainable leadership through leadership policies. Smart campus implementation includes smart boards, multi-device gadgets, and campus domain e-mail ownership. The output of smart campus development has an impact on changing mindsets towards smart thinking and ease of serving the academic needs of both national and international students; accountability, transparency, certainty of academic processes and promotions; and compliance with the system
Public Manajemen Servicc Policy Healtt Services In The City Of Palu, Central Sulawesi
Get PDFDetermination of the target of disease sufferers is determined by the regional head using the latest basic health research data determined by the Minister of Health (Palu City Health Office, 2022). Aspects of the carrying capacity of the implementation organization, the application of policies has not been going well because community constraints are not compliant with the treatment that causes lack of control of diseases suffered. The development of theory through case studies, is one of the research strategies involving one creating theoretical construction, proposition or theory of the middle range based on cases and empirical facts (Eisenhardt, 1989). Organizing SPM, the Minister of Domestic Affairs of the Republic of Indonesia issued Regulation Number 59 of 2021 concerning the application of minimum service standards then this circular is a reference to the local government to be able to issue a Governor Regulation on the Application of the Minimum Service Standards for 2023 issued on May 24, 2023 where the implementation of the application Minimum service standards include the type and quality of basic services starting from the application, monitoring, evalaution, handling issues and problems in the application of minimum service standards in the regions as regulated in the provisions of Governor Regulation Number 23 of 2022 concerning the application of Minimum Service Standards (Pergub, 2023). Aspects of the carrying capacity of the implementing organization, the application of this policy has not been going well because of the existence of several obstacles such as there are still people who are not compliant with anti -hypertensive treatment that causes lack of blood pressure control. Judging from the aspect of the carrying capacity of the implementation organization, the application of this policy has not been well going well in the Puskesmas in the Palu coat, due to several obstacles such as there are still people who are not compliant with anti -hypertension treatment that causes lack of disease control
Level of Resistance of S1 Lines of Corn Plants to Drought Stress
No full textThe formation of hybrid varieties by self-crossing the F2 population has been carried out, thus obtaining the first generation selfing line (S1). This research aims to determine the level of drought stress resistance of S1 lines and corn plants and the correlation between their characters and the ISC value for each stress. The method used is an experimental method with field experiments. The experiment was carried out from March to June 2023 at the location in Gumantar Village, Kayangan District, North Lombok Regency. The experimental design used was a randomized block design (RAK) in a split plot design with the main plot consisting of stress and normal treatments, while the sub plots were the S1 lines and the F2 population. The results showed that there were different levels of resistance in the S1 line. G27 has resistance with tolerant criteria, 13 lines are moderately tolerant, and 16 other lines are susceptible; Correlation criteria between characters vary with the ISC value in each stress and normal condition. Characters that are strongly correlated with the ISC value are chlorophyll A, total chlorophyll, harvest dry cob weight, and dry kernel weight. The formation of S2 lines can be done using tolerant and moderately tolerant lines
The Influence of Customer Participation Towards Repurchase Intention with Online Brand Community Trust and Positive eWOM as Intervening Variables in BeautyHaul
Get PDFE-commerce technology is advancing rapidly in Indonesia's personal care and cosmetics industries. BeautyHaul, the first personal care e-commerce company in Indonesia, aims to strengthen relationships with customers and increase their loyalty through consumer involvement in brand communities and word-of-mouth (eWOM) marketing which have the potential to increase repurchase intention. Data were collected from a sample survey of 155 respondents using purposive sampling method, which were analysed through Partial Least Squares-Structural Equation Modelling (PLS-SEM) and PLS-Predict. The coefficient of determination R2 indicates the influence of independent variables on repurchase intention is 44%. The analysis findings show that customer participation, positive electronic word-of-mouth (eWOM) and online brand community trust has positive and significant influence on repurchase intention on direct effect. The result shows that positive electronic word-of-mouth (eWOM) and online brand community trust also have positive and significant influence as mediators between customer participation and repurchase intention. Based on the findings of this study, BeautyHaul should concentrate more on boosting customer participation in order to strengthen repurchase intention
Implementation of the Multimedia Development Life Cycle (MDLC) in Solar System Application Design
Get PDFAugmented Reality (AR) technology has had an impact on changes in the world of education, especially improving the quality of education which has positively influenced the learning and teaching process, with the use of tools in education it has proven effective in improving the learning and teaching environment in the classroom and even changing the way we view education. This research aims to design a solar system application as an alternative AR-based learning media by integrating 3D models, animation and video to improve the learning experience of students, especially students of SDN Larangan 5 Tangerang. This is based on the lack of student learning experience, especially regarding the solar system material which is still lacking and not yet varied because so far SDN Larangan 5 has not used technology, especially AR technology in the learning process and still uses book texts and videos. This research used the Multimedia Development Life Cycle (MDLC) method and usability testing was carried out using the System Usability Scale (SUS) method with a total of 33 respondents with a test result of 78 which indicates the level of user satisfaction with the solar system application that has been tested on the respondents