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The Double-Edged Sword of AI Literacy: Effects on Psychological Needs and Emotional Outcomes
No full textThe increasing integration of artificial intelligence (AI) in the hospitality industry presents a paradox: while AI-driven tools enhance efficiency and service delivery, their psychological and emotional impact on employees remains underexplored. This study examines the bidirectional effects of artificial intelligence literacy (AIL) on employees\u27 psychological needs satisfaction—autonomy, competence, and relatedness—within the framework of Self-Determination Theory (SDT). AIL may serve as a catalyst for workplace empowerment, fostering competence (AI mastery), autonomy (task control), and relatedness (collaborative AI interactions), leading to positive emotional well-being (EW) such as job satisfaction and motivation. Conversely, low AI literacy may undermine these needs, exacerbating stress, job insecurity, and workplace alienation, thus contributing to negative EW. Through a survey of hotel employees, this study investigates: (1) the mediating role of psychological needs in the AIL-EW relationship, (2) the differentiated impact of AIL on positive and negative EW, and (3) the moderating influence of demographic factors (e.g., age, education) on these relationships. Findings will provide empirical insights into AI\u27s psychosocia
Connie McMillon-Thomas Oral History Interview
No full textConnie McMillon-Thomas reflects on her education at the Rosenwald School in East Altamonte, Florida, highlighting its academic rigor, moral instruction, and role as a cornerstone of the Black community during segregation. She contrasts the school’s high standards and communal support with the disruptions brought by desegregation
Kitty Daniels Oral History Interview
No full textLouise Krikorian and Bob Seymour interview jazz pianist and singer Kitty Daniels about her musical journey from early childhood in Ybor City to performing with legends like B.B. King and Ray Charles. Daniels reflects on her family\u27s influence, Tampa’s jazz scene, and her time on the Sea Escape cruise ship. She shares insights into her distinctive style, shaped by her mother and diverse musical influences, and her lasting impact on audiences across generations
Understanding What Makes Them Stay: Retention in the Frontline Workforce for Those Unhoused
No full textSoaring rates of physical and mental health among the homeless population demand a workforce with increasingly sophisticated treatment knowledge and skills to address their complex experiences and socio-behavioral needs. However, the retention of frontline workers in this industry is a rising concern. More information is needed to understand how frontline workers within homeless services experience their daily work and their motivations for continuing in this field. The current study reports findings from 11 frontline worker interviews on what facilitates workforce retention in two homeless service agencies in Florida, where homelessness has increased in recent years. The themes identified in this study (a culture of caring for workers, empathetic attunement, and a commitment to agency mission) highlight the importance of organizational culture for continuing in these agencies despite low wages and insufficient intervention options for this population. Recommendations include increasing efforts to prepare frontline workers during onboarding trainings for this work and supporting supervisors to respond to the diverse client experiences frontline workers face. Future research should explore if job embeddedness factors, differences in supervisory support, and resources available in different locations to assist those unhoused impact retention of frontline workers
Exploring strategies and innovations in airline profitability assessment: the role of artificial intelligence
No full textThe airline industry\u27s profitability assessment remains a complex yet critical aspect of strategic decision-making, spanning from hub profitability to individual flight performance. This paper explores the diverse methodologies and challenges involved in evaluating both line and network profitability, emphasizing the need for innovative approaches in reconciling variable costs associated with aircraft types and route assignments. Traditional methods are juxtaposed with innovative concepts like the Blended Aircraft Cost model, offering insights into enhancing market route profitability. Additionally, advanced methodologies such as horizontal and vertical methods are discussed, alongside the role of artificial intelligence in revolutionizing real-time profitability analysis. Through a comprehensive examination, this study underscores the imperative for airlines to leverage sophisticated tools and technologies to navigate the dynamic and competitive landscape of the industry, highlighting avenues for further research and development to ensure financial sustainability and competitiveness
Carolyn Hilsman Oral History Interview
No full textCarolyn Hilsman details her experiences as a student and teacher’s aide at the Rosenwald School in Altamonte Springs, Florida. Hilsman recounts growing up in a close-knit Black community during segregation, emphasizing the school’s role as both an educational institution and a community hub. She reflects on the dedication of Black educators, the challenges of desegregation, and the lasting impact of losing a neighborhood school