Jurnal Keberlanjutan (Journal of Sustainability)
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The Mediating Role of Job Satisfaction in the Influence of Training and Career Development on Employee Performance: A Study at PT Jasa Raharja, Bali
Get PDFThe insurance industry plays a crucial role in supporting national economic development by providing risk protection to the community. PT Jasa Raharja, as one of the State-Owned Enterprises (BUMN) engaged in traffic accident insurance, has a strategic role in providing social security to the community, especially victims of traffic accidents in Indonesia. Therefore, improving employee performance is the main focus of the organization in carrying out its duties and responsibilities optimally in order to provide the best service for the public. This study aims to analyze the implementation of training, career development, job satisfaction, and employee performance at PT Jasa Raharja Bali. Data were collected through a survey of 51 employees who were sampled in the study. The results of data collection were processed using Partial Least Squares Structural Equation Modeling. The results showed that training has a significant positive effect on employee performance and also on job satisfaction. Career development has no significant effect on employee performance, but a significant positive impact on job satisfaction. Job satisfaction has a significant positive effect on performance. In addition, it was found that job satisfaction is unable to mediate the effect of training on employee performance, but is able to mediate the effect of career development on employee performance partially
The Influence of Transformational Leadership, Competence, and Work Environment on the Performance of Civil Servants (PNS) at the Regional Secretariat of Riau Islands Province with Work Motivation as an Intervening Variable
Get PDFThis study aims to examine the influence of transformational leadership, competence, and work environment on the performance of civil servants (PNS) at the Regional Secretariat of Riau Islands Province, with work motivation as an intervening variable. The research applied a quantitative causal-associative approach. The sample was determined using purposive sampling with the Yamane formula, resulting in 142 respondents. Data were analyzed using SmartPLS 3.0. The findings reveal that transformational leadership and competence have a positive and significant effect on performance, both directly and through work motivation. The work environment has no significant direct effect on performance but exerts a positive and significant effect on work motivation. Furthermore, work motivation serves as an intervening variable mediating the effects of transformational leadership, competence, and work environment on performance. These results highlight the critical role of leadership, competence, and supportive work conditions in enhancing civil servants’ motivation and performance
The Role of Work-Life Balance in Mediating the Influence of Work Environment and Organizational Culture on the Loyalty of Generation Z Employees in Construction Sector Companies in Badung Regency
Get PDFEmployee loyalty is an important factor in maintaining organizational stability and productivity, especially for Generation Z, who are now starting to dominate the workforce, possessing unique characteristics in terms of work preferences. This study aims to analyze the role of work-life balance in mediating the influence of the work environment and organizational culture on the loyalty of Generation Z employees in construction sector companies operating in Badung Regency. The population in this study was all Generation Z employees working in construction sector companies in Badung Regency, Bali. The sample used was 100 respondents, determined by a purposive sampling technique based on the Hair formula. The data analysis used in this study is inferential analysis using SEM-PLS. The results of this study indicate that. The work environment has a positive and significant effect on employee loyalty. The work environment has a positive and significant effect on work-life balance. Organizational culture has a positive and significant effect on employee loyalty. Organizational culture has a positive and significant effect on work-life balance. Work-life balance has a positive and significant effect on employee loyalty. The work environment has a positive and significant effect on employee loyalty through work-life balance. Work-life balance partially mediates. Organizational culture has a positive but insignificant effect on employee loyalty through work-life balance. Work-life balance does not mediate (unmediated)
The Influence of Location and Product Quality on Customer Loyalty at Toko Busana Ayu Cirebon
Get PDFThis study analyzes the influence of location and product quality on customer loyalty at Toko Busana Ayu Cirebon, a Muslim fashion MSME. In a competitive business landscape, understanding the factors driving customer loyalty is crucial. Using a quantitative method with a survey approach, 96 consumer respondents from Toko Busana Ayu in Cirebon were selected through purposive sampling. Primary data were collected via a Likert questionnaire, supported by secondary data. Data analysis involved validity, reliability, classical assumptions, multiple linear regression, coefficient of determination, and t- and F-tests. The results indicate that location and product quality, individually and simultaneously, have a positive and significant effect on customer loyalty. Partially, location (t=2.079; p=0.040) and product quality (t=9.528; p=0.000) significantly influenced loyalty. Simultaneously, both variables (F=78.080; p=0.000) were also significant. The coefficient of determination (R2) of 0.627 indicates that 62.7% of the variation in customer loyalty is explained by location and product quality. These findings emphasize the crucial role of strategic location and superior product quality in building customer loyalty among Muslim fashion MSMEs. This research contributes to the marketing and MSME literature, offering practical implications for business actors
The Influence of Price, Facilities, and Service Quality on Parental Satisfaction (At Nurul Huda Elementary School in Surabaya City)
Get PDFThis study aims to further examine the "Influence of Price, Facilities, and Service Quality on Parent Satisfaction" at MI Nurul Huda. The main issue addressed is the relationship between these three variables and the level of parent satisfaction. The background of this research is driven by parents' high expectations regarding educational quality and provided facilities, as well as the role of price, which is expected to align with service quality. The objectives are to analyze the individual impact of price, facilities, and service quality on customer satisfaction, as well as their combined (simultaneous) effect on overall parent satisfaction. A quantitative method with a survey approach was used, employing questionnaires distributed to parents of students from grades 1 to 6. The population consisted of all students at MI Nurul Huda, with a sample of 80 respondents selected using the Slovin formula. Data analysis involved multiple linear regression, and validity was tested using Spearman's Rank correlation. The results show that, in summary, neither price nor facilities significantly affect parent satisfaction, whereas service quality has a positive and significant impact. Additionally, the three variables together significantly influence the level of parent satisfaction. The conclusion is that service quality is the main factor affecting parent satisfaction. Although price and facilities do not have a significant effect individually, they contribute to overall satisfaction when combined
The Effectiveness of Capitation Fund Management for the National Health Insurance Program (JKN) at Health Clinics in Surabaya: -
Get PDFThe development of the health sector in Indonesia, particularly through the National Health Insurance Program (JKN), aims to provide equitable and quality healthcare access for all citizens. However, the effectiveness of capitation fund management within JKN at Primary Health Facilities (FKTP) still faces various challenges, especially in East Java Province. This study focuses on analyzing the effectiveness of capitation fund management at PT. Kimia Farma Diagnostika's Jatim 1 Business Unit clinics, emphasizing aspects of direction, control, accountability, efficiency, and coordination.
The research employs a qualitative descriptive approach with a case study design, involving in-depth interviews, observations, and documentation studies. The findings indicate that capitation fund management at FKTP is not yet optimal, hindered by issues such as planning that is not based on actual needs, weak internal oversight, and low managerial capacity. This study aims to provide significant contributions to the development of regional-based health financing governance models and enhance the effectiveness of JKN implementation in Indonesia.
With a better understanding of capitation fund management, it is hoped that JKN's objective of providing quality health guarantees for all citizens can be optimally achieved. This research not only offers practical recommendations for Klinik Kesehatan di Surabaya, Jawa Timurbut also for other stakeholders in efforts to improve the overall effectiveness of the JKN programme
The Effect of Online Visibility on Purchase Intention Through Company Reputation as a Mediating Variable (Case Study: Villa Kintamani)
Get PDFThis study aims to analyze the effect of online visibility on tourists' purchase intention, with corporate reputation as a mediating variable, in the context of three villas located in the Kintamani area of Bali. The research employed a quantitative approach with an associative method. The population consisted of tourists who had previously stayed at or visited the three villas. A total of 90 respondents were selected using a non-probability sampling technique with a purposive sampling approach. Data were collected through the distribution of questionnaires as the primary research instrument. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with the assistance of SmartPLS software. The results indicate that online visibility has a positive and significant effect on tourists’ purchase intention, as well as on corporate reputation. Furthermore, corporate reputation also has a positive and significant effect on tourists’ purchase intention. Another important finding reveals that corporate reputation significantly mediates the relationship between online visibility and purchase intention. Overall, the findings suggest that online visibility plays a strategic role in shaping tourists’ purchase intentions, both directly and indirectly through enhanced corporate reputation. Therefore, it is recommended that integrated digital marketing strategies be implemented, with simultaneous attention to both online visibility and corporate reputation, in order to increase consumer interest and purchasing decisions in the context of rural tourism
Dishwashing Soap Making Training and Promotion to Improve Household Economy in Medan Krio Village
Get PDFThe dishwashing liquid soap-making training is a form of community empowerment activity aimed at improving skills while also creating business opportunities for the residents of Medan Krio Village in Hamlet IV. This activity is driven by the community’s need for affordable, eco-friendly, and economically valuable household products. The training process was carried out through counseling, demonstrations, and hands-on practice, enabling participants not only to gain theoretical understanding but also to be able to produce dishwashing liquid independently. The methodology applied was based on the Service-Learning model, which emphasizes practical components using an experience-based learning concept. To achieve these objectives, an assessment was conducted through action tests that demonstrated how to make dishwashing liquid soap as well as promotional strategies on social media platforms. The UINSU KKN team conducted ongoing guidance on creativity, which we implemented under the title: “Dishwashing Liquid Soap-Making and Promotion Training to Improve Household Economy in Medan Krio Village.” Thus, the dishwashing liquid soap-making training is expected to become one of the sustainable community empowerment strategies in Medan Krio Village, particularly in Hamlet IV
Strategies for Developing Household Financial Management and Strengthening Entrepreneurial Intention for Recipient Members of the Family Hope Program in West Denpasar – Bali
Get PDFPemecutan Kelod is one of the villages in Denpasar city that is the target of assistance from the Indonesian government program. The assistance program provided to the Pemecutan Kelod village community is the Family Hope program. The family hope program aims to improve the welfare of the community and enable them to escape from poverty. Improving the community's abilities and skills needs to be done to maximize financial independence. This international collaborative service program aims to increase public understanding of financial literacy, financial management and interest in independent entrepreneurship. The target of this program is the community that receives assistance from the Family Hope program in Pemecutan Kelod Village, Denpasar City. The methods used were initial observation, in-depth interviews, group discussion forums, training and education, pre-tests and post-tests. The outcome and goal of this international collaborative community service program was to educate people about the importance of financial literacy in managing household and small business finances, as well as to increase community interest in entrepreneurship using their existing capital and skills. The program was successful, and post-test results indicated that the community understood the importance of financial literacy and independent entrepreneurship
The Effect of Unemployment, Poverty and Income Inequality on Economic Growth in Indonesia
Get PDFThis study aims to analyze the impact of unemployment, poverty, and income inequality on economic growth in Indonesia. This study uses an associative quantitative approach. The data used in this study is secondary data from the Central Statistics Agency. The analysis method used is panel data regression by combining cross-sectional and time-series data for the 2020-2024 period from 34 provinces in Indonesia, and the model used is the Fixed Effect Model. The results of this study indicate that the unemployment rate has a negative and significant impact on economic growth, with a coefficient value of -3.083497 and a probability value of 0.0000. Conversely, poverty has a positive but insignificant impact on economic growth, with a coefficient value of 0.706846 and a probability value of 0.0779. In addition, income inequality has a negative and significant impact on economic growth, with a coefficient value of -84.82510 and a probability value of 0.0076. The simultaneous test shows that these three variables collectively have a significant impact on economic growth, with an Fstatistic probability value of 0.00000. This study concludes that although poverty does not have a significant impact on economic growth, reducing unemployment and income inequality should be key factors in supporting sustainable economic development in Indonesia