Universidade Nova de Lisboa

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    Augmented Reality Advertising: Impact on Consumer Attitudes and Purchase Behavior

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    Dissertation presented as the partial requirement for obtaining a Master's degree in Data Driven Marketing, specialization in Digital Marketing and AnalyticsIn advertising, augmented Reality (AR) has transformed consumer engagement by offering immersive and interactive experiences. This research aimed to investigate consumer perceptions of AR ads in terms of entertainment, informativeness, and novelty and their subsequent impact on attitudes towards the ad (ATA) and the brand (ATB), as well as purchase intention (PI). To achieve this, a conclusive research design and survey method were employed, where participants were exposed to AR ads from a familiar or unfamiliar brand. Data was collected from 302 valid cases using convenience sampling and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results revealed that entertainment and novelty significantly improved ATA and the ATB, while informativeness affected ATB but not ATA. Brand familiarity was found to mediate the relationship between ATB and PI. A multigroup analysis highlighted differences based on AR familiarity levels, showing that novelty impacted ATB more for less familiar users, while ATA impacted ATB more for familiar users. This research contributed to the theoretical understanding of AR advertising by identifying critical determinants of consumer attitudes and behaviors. It provided actionable insights for marketers to design effective AR ads that optimized entertainment and novelty to drive brand engagement and purchase intention

    The influence of online reviews on the purchase decisions of customers in luxury fashion

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    Dissertation presented as the partial requirement for obtaining a Master's degree in Data Driven Marketing, specialization in Digital Marketing and AnalyticsThe accelerated evolution of digital technologies has significantly impacted consumer behavior, particularly within the luxury fashion sector. This research investigates how online reviews impact high-end fashion consumer purchases, focusing on review quality, quantity, and ratings. A survey and structural equation model assessed how reviews affect Portuguese consumers' attitudes, product involvement, and purchase intentions of luxury products. The findings indicate that high-quality online reviews significantly enhance product category involvement and positively influence purchase intentions and consumer attitudes toward products. The findings indicate that the quantity of information and customer ratings significantly enhance the quality of online reviews. Additionally, attitudes toward products directly improve purchase intentions and affect product category involvement. The involvement with the product also affects the intention to buy. This research contributes to understanding digital consumer behavior in the luxury fashion market, providing actionable insights for luxury brands to optimize their online presence and customer engagement strategies

    Determinants of water-saving appliances adoption: The role of water scarcity perception in adoption intention

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    Dissertation presented as the partial requirement for obtaining a Master's degree in Statistics and Information Management, specialization in Information Analysis and ManagementThe evolution of societies has intensified resource pressure and environmental degradation as a result of human-induced impacts. Water resources are no exception, with footprint scenarios indicating a deterioration in water scarcity levels unless appropriate actions are taken to change consumption patterns. Water-saving appliances hold the potential to reduce the detrimental impact of water consumption. This research aims to analyse the key determinants that drive individuals to adopt water-saving appliances, as well as the perceived outcomes of adoption. To achieve this, a research model was created and tested using a structural equation modelling. Based on the 279 responses collected, several findings were revealed. The results indicate that the adoption intention is significantly influenced by internal motivators and water scarcity awareness. Furthermore, water scarcity perception impacts the relationship between external and introjected motivators and the intention to adopt the appliances. As an outcome, the adoption intention affects the individual’s perceived wellbeing. These findings could be valuable in guiding fruitful communication strategies to encourage societies to adopt water-saving appliances

    Are Consumers Driven by Impulse or Habit? Unveiling Patterns on Food Delivery Apps

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    Dissertation presented as the partial requirement for obtaining a Master's degree in Data Driven Marketing, specialization in Marketing Research and CRMThis study investigates the drivers behind consumers' purchasing decisions on food delivery apps, specifically studying whether impulse or habit predominantly influences these behaviours. By adopting a multifaceted methodology incorporating the Stimulus-OrganismResponse (S-O-R) Model and the Technology Acceptance Model (TAM), a survey-based approach was used to analyse data from 399 users with SmartPLS software. This study aimed to uncover the relationship between the design elements of the app's interface and promotional strategies on impulsive and habitual purchasing patterns. The results reveal that while promotional strategies trigger impulse purchases, factors such as ease of use, visual appeal, and navigation are more significantly associated with promoting habitual purchasing behaviour. This research not only contributes to the theoretical understanding of digital consumer trends, but also provides useful information for optimising app design and marketing strategies to increase user engagement and sales

    International growth strategy of Sn: marketing plan - Germany

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    Sn (code name for the company) is a Portuguese company, which aims to increase its European presence. Therefore, to present a potential market selection and entry strategy, both the company and the industry it operates in were analysed, using the appropriate frameworks. The country clustering and ranking resulted in 4 countries: United Kingdom, France, Switzerland and Germany, which were deeply studied. In the end, France and Germany were the chosen markets and a Marketing Plan was devised for each one, comprised of a STP and a Marketing Mix analysis. Finally, a Financial Plan was developed to evaluate the incremental changes this project brought to Sn

    The impact of Industry 4.0 technologies in the implementation of sustainable strategy in the context of Portuguese companies

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    Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies ManagementIndustry 4.0 and sustainability are two central topics in the Portuguese context today. This mixed methods study focuses on the impact that business strategy, organizational culture, innovation capacity, and regulation have on the study of these two topics. The research aims to understand how Industry 4.0 technologies can help and impact the definition of a sustainability strategy. In the qualitative phase, eight experts in the areas under study were interviewed about the constructs above. In the quantitative phase, 121 responses were collected, of which 91 were considered valid. The data confirms that these constructs significantly impact the Industry 4.0 technologies and sustainability study. Furthermore, the technologies effectively reduce costs, reduce carbon emissions, and better monitor employee safety. This reinforces the three aspects of sustainability: economic, environmental, and social. In addition, the Business Strategy construct stands out from the rest, which shows the importance of a company knowing what its vision is, what its current position is, how it wants to position itself in the future, and how and in what way it demonstrates it intends to do so are the first steps for the company to achieve the desired success

    From Cocktail Recipes to Drinking Games: How Alcohol-Related Content on Social Media Shapes Alcohol Consumption Among College Students

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    Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceAlcohol production and consumption have historically played significant roles in human society, and currently, alcohol use among young adults is a critical public health concern. This study examines how exposure to various types of alcohol-related content on social media influences drinking behaviors and Fear of Missing Out among university students in Portugal. A comprehensive taxonomy of alcohol-related social media content was developed, categorizing the content into distinct groups. Data was collected through an electronic survey that obtained 430 responses from higher education students in Portugal. Structural Equation Modeling (SEM) with SmartPLS was used to assess the impact of specific types of alcoholrelated content on students' alcohol consumption and their experiences of Fear of Missing Out. The findings indicate that visually appealing and engaging content, such as cocktail recipes and reviews, significantly influences alcohol consumption, making it appear socially desirable and rewarding. In contrast, traditional alcohol advertisements and awareness campaigns did not have a significant impact on drinking behaviors. Content depicting moments of celebration, casual drinking photos, alcohol narratives, anecdotes, and drinking game content was found to significantly affect Fear of Missing Out, but not directly alcohol consumption. Effective interventions should address these psychological constructs influencing behavior. Additionally, understanding the specific types of social media content that influence behavior can inform the development of more targeted and effective public health campaigns. Future research should include actual examples of the alcohol-related content assessed to ensure clarity

    Ethics of the Utilization of Artificial Intelligence in Media and Entertainment: Factors that Influence Individuals’ Trust in AI and its Effect on Usage Intention

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    Dissertation presented as the partial requirement for obtaining a Master's degree in Data Science and Advanced Analytics, specialization in Data ScienceThe emergence of Artificial Intelligence (AI) has led to its inclusion in almost every aspect of our lives, particularly in areas such as medicine, academics, and military. However, two sectors that have been relatively unexplored and where concerns regarding this subject were recently heightened are media and entertainment. This thesis explores the ethical challenges of generative AI usage in the media and entertainment sectors, the factors that influence trust in AI-powered tools among industry professionals and the general public, and the subsequent effect of trust on individuals’ behavioral intention to use these tools. A conceptual model was proposed and empirically tested through Partial Least Squares Structural Equation Modeling (PLS-SEM) using data collected from an online survey. The findings indicate that behavioral intention is primarily influenced by functionality trust, characterized by system-like trusting beliefs (i.e. reliability, functionality, and helpfulness), while being negatively impacted by perceived risk. Functionality trust was mainly shaped by social influence and perceived ease of use and was negatively influenced by perceived risk. Perceived risk, in turn, was primarily dictated by perceived ethicswashing - the belief that media and entertainment companies are misleading in their ethical claims. For individuals within the media or entertainment sectors, social influence had a greater impact on trust, while perceived ethicswashing had a more pronounced effect on perceived risk. This research provides novel insights into the role of generative AI in reshaping the media and entertainment industries, highlighting the importance of genuine ethical practices and the critical factors that foster trust in AI-powered tools

    An evaluation of the environmental and socio-economic effects of the common agriculture policy pillar 2 component - measuring impact on soil erosion

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    The EU’s Common Agricultural Policy aims to foster rural development. Although various studies have examined effects of CAP on rural areas, many are constrained by a narrow focus in particular regions. To address this gap, the socioeconomic impacts of CAP at the EU region level were analyzed. The study finds that higher CAP Pillar II payments were associated with slower population growth in specific regions, adverse effects on agricultural employment, while the impact on total regional economic value (GVA) and agricultural GVA varied. The evaluation is extended to encompass outcomes on soil erosion, quality of life, tourism, and business demography

    User Adoption of Electric Vehicles with an AI-managed Battery

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    Dissertation presented as the partial requirement for obtaining a Master's degree in Statistics and Information Management, specialization in Risk Analysis and ManagementThe world has recently faced pandemics, wars, and natural disasters, leading to energy crises and an urgent need to address environmental issues. Electric vehicles (EV) are a promising solution but face adoption challenges, mainly due to battery limitations. Meanwhile, artificial intelligence (AI) has grown significantly across various fields. Integrating AI into EV can improve efficiency, optimization, and the driving experience. This study aims to determine whether this integration can promote EV adoption using the theory of planned behavior (TPB) and adding both AI and EV-related variables. These relationships were analyzed by applying SEM-PLS to the data from 214 survey questionnaire responses. The results highlight that trust in AI (influenced by familiarity) and concern about range significantly impact users' attitudes and their intention to adopt EV. Although charging satisfaction did not initially play a major role when moderated by environmental concerns, it influences perceived behavioral control, and consequently EV adoption

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