ILIRIA International Review
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Globalization process and its impact on Kosovo’s tourism development
Get PDFUnlike modernization, globalization is a process somewhat independent from the will of its adhering participants. This thesis represents Robertson sociologist giving a description based on which capital, ideas and cultural codes, with the help of new communication tools, expand worldwide. With rapid development of media and mass electronic communications is eliminated the importance of space and leads to shrinking (narrowing) of time and space which is a serious threat to national cultural identities. Fukuyama in his apology of liberal democracy warns "final political neutralization of nationalism" in terms of overall centralization and linguistic unity of the world
Management of relationship between customer satisfaction and services in hotel industry in Prishtina
No full textNowadays, when companies more and more are oriented towards the customer, it is important to make a research on customer satisfaction. This paper will describe the management of relationship between customer satisfaction and services in hotel industry in Pristina.In the first part of the paper, review of the literature of different authors, from books and scientific publications. From the literature we achieved to understand customer relationship management, customer satisfaction and relationship between services and customer satisfaction. The literature review helped us to successfully carry out research for understanding the relationship between customer satisfaction and services in hotel industry.The second part of the paper includes research conducted by collecting data through self-administered questionnaire. The survey was conducted in five hotels in Pristina, where respondents through the questionnaire have expressed satisfaction with the services of the hotel. The collected data are presented through different tables, amounting to an analysis of the reliability of variables, the correlation between them and testing hypotheses through multivariate regression and contingency test. From the findings, we concluded that the tangible aspect of the hotel services, the seriousness aspect of the hotel services, the responsiveness aspect of the hotel services and the empathy aspect of the hotel services have a significant relation with customer satisfaction. But, the demographic variables did not have any significant relation with the level of customer satisfaction with services.Finally, from the obtained results it was possible to draw conclusions and recommendations for future researchers in this area
Ethiopia: A Democratic Developmental State?
No full textThe ruling Ethiopia People’s Revolutionary Democratic Front (EPRDF) in its notable second reform appraisal held in the aftermath of the 2005 national election concluded that the utmost priority of the government should be realizing fastest and sustainable economic growth that fairly benefits its citizens’ unless the very existence of the country wouldn’t be guaranteed. Given the history of poverty reduction in developing countries, particularly in Africa, EPRDF realized that it is unthinkable to eradicate poverty from Ethiopia adopting neo-liberalism. Above all, the miraculous economic transformation of the South East Asian countries like South Korea, Taiwan, Singapore and Hong Kong has proved that there is another way to development, not just neo-liberalism. Accordingly, EPRDF, after examining South Korea’s and Taiwan’s history of economic development in particular where both countries have had a large section of rural population unlike Hong Kong and Singapore where both are urban, found ‘developmental state’ relevant to Ethiopia. However, unlike these countries which were originally under non-democratic regimes where their leaders fear the rural peasant and external aggression from their communist rivals, EPRDF has had a great support of rural and urban population with no imminent foreign threat(s), and decided to execute the ideology rather under the umbrella of democracy. Therefore, employing secondary sources, this desk study aims to analyze whether Ethiopia is a ‘democratic developmental state?’ And, concludes that given the practices of the government vis-a-vis the principles of democracy and developmental state, Ethiopia couldn’t be taken as best model for democratic developmental state, rather emerging developmental state
The impact of the CEFTA trade agreement on economic development in Kosovo
Get PDFGiven the fact that Kosovo was in a difficult economic situation, it became a member of CEFTA, so that domestic producers could export their goods, benefit from free trade, attract foreign investors, and also it was seen as an opportunity for integration into the European Union (EU). After the signing of this agreement, eventhough expectations were optimistic about economic development, the agreement was not fully implemented. Kosovo, compared to other SouthEast European countries that are also members of this agreement, has been discriminated against in terms of export of domestic products and the number of foreign investors has decreased.The purpose of this paper is to analyze the impact of this agreement on Kosovo's economic development.For analyzing the macroeconomic indicators affected by this agreement, analytical methods were used, and interviews were conducted with a local producer as well as with an economic expert.The results of this research show that the CEFTA 2006 agreement did not have the expected positive impact on the development of the economy in Kosovo
Not-recognizing policy within the minority EU members - Challenge for Kosovo’s Integration and Regional Peace-building
Get PDFAct of Recognition is the matter regulated by international law. After declaration of independence, Kosovo’s path toward EU integration is going to be problematic for Kosovo institutions and challenging for EU foreign policy. Even though Kosovo was recognized by major international actors as sui generis case, some of them see this case as precedent and harmful for supposed developments within their jurisdictions, especially by 5 EU not recognizing countries. The article aims to justify the proclamation of independence by Kosovo institutions and to analyze the possible negative effects deriving from non-recognition policy for Kosovo and its new fragile democracy, hampering the democratic peace. The policy of minor EU member states, contesting Kosovo’s statehood based on the assumption that the act of recognition will open a dangerous path for secession-minded national minorities in their own countries, taking into account that through (non)recognition, states attempt to continue or change the existing order at international relations. Postponing Kosovo’s recognition by the rest of EU members will accumulate negative potentials within the new state, with possible consequences for the region.
From Inclusive Identities to Inclusive Societies: Exploring Complex Social Identity in the Macedonian Context
Get PDFRepublic of Macedonia is an entity described as cultural mosaic, with strong multiethnic and multi-confessional basis, it is a point where East and West meet, it is well-known for the system of Macedonian salad. But, this society even after 25 year of social transition and 2001 Ohrid Agreement did not achieve to find the way of conclusive peace, stability and social eudemonia. The diversity is issue that from time to time produces turbulences, especially at the line of two main identity groups Macedonians-Christian Orthodox and Albanians-Muslim community.Quantitative data in this study were obtained on a sample of 219 young adults from Skopje (95 of Macedonian and 17 of Albanian ethnicity) and Tetovo (76 of Albanian and 31 of Macedonian ethnicity), aged from 18 to 35 years (M = 24.85, SD = 3.2). Main research question is that if there exist differences between young Macedonians and Albanians in their ethnic, religious and national identity? The objective of this paper is to give a scientific picture how categories as gender, marriage, family, ethnicity, religion, living place, Balkan, Europe are perceived by the youth, all this in favour of using them in producing affirmative actions, more productive societal policies and constructive society-building. Multiple social identities: their complexity and inclusiveness, the correlation of identity variables with SII and SIC are among issues analyzed in this paper. National dominance was more frequent among Macedonians. Our findings demonstrate that Albanian participants expressed strong social identity, as Albanians and as being Muslims. Only social identity inclusiveness is significantly related to societal and political attitudes, but ethnicity should be taken into consideration when this relationship is explored
Discrimination of women in the private sector
Get PDFOur research on the topic set forth, "Discrimination of women in the private sector" has resulted in a detailed picture of the role and place of women in the overall socio-economic and political life in post-war Kosovo, by emphasising the problem of the employment process and other current problems, which women face on daily basis.Women, who constitute half of humanity, since the beginning of the era of patriarchy have faced discrimination, in social as well as economic and political aspects, and since then appeared barriers to their career development. This problem is present even today, in almost all countries of the world and is not peculiar only for Kosovo, however the problem in Kosovo appears to be more acute. This kind of discrimination comes as a result of various “reasons“: religious, social and cultural. In subsequent periods, especially during the last decade, women‘s participation in everyday life has begun to improve in all sectors of life, however it is still far from the desirable one.Our findings, which helped the completion of this research, lead us to conclude that women have been, are and continue to be discriminated against in all walks of life and so it will be, until the woman does not realise that her fate is in her own hands, namely not to ask a man to free space for her, but to fight in order to conquer it herself
Zooming Albanian factor in the nineteenth century through Western lenses
Get PDFThe developments of the nineteenth century were determining for the history of Balkan region as it shaped the future of many generations to come, resulting in (mainly) growing discontents that led to several wars during the last century. It was beginning of the decay of the Ottoman Empire that many longed for, and many nations used every opportunity to take a full advantage of it. The aim of this work is to explore exclusively (only) Western sources in an attempt to provide, as much as possible, an objective and neutral picture. Therefore, the idea behind the decision to examine non-Balkan sources is impartiality, in order to bring the reader as close as possible to the reality of the nineteenth century. A number of nineteenth century books, magazines and newspapers of the time, by respective Western authors, are explored and analysed. Reading and examining a large volume of data and information of this period, offers a unique sense of feeling, similar to that of living the nineteenth century world. Albanians, who have historically populated the heart of Balkans, are focal point of this region (in many of the regional and international sources) for this particular period, vis-à-vis the Ottoman governance as well as relations with other regional neighbours. Their contribution to the history of nations in the region was unquestionably critical, but their conduct in relations to their own cause has produced an unproductive image, portrayed often with confused and incomprehensible deeds. By using authentic sources of the time, the study intends to develop arguments on many points raised, like population and religion. This work also touches briefly the sensitive issue of education in the region and initial Albanian inputs in the history of Balkan education map. Finally the study concludes that Albanians’ altruism and largely visionless focus, produced a relatively expected detrimental outcome.
The Interaction between Priority and Novelty as Fundamentals for Patent Protection
Get PDFThe priority and novelty are one of the most important centers of the patent law systems worldwide. In light of these two key points, the methodology of this article envisages the comparison between these two points globally and regionally, focusing on the Republic of Macedonia and Kosovo. This article concentrates firstly in structuring the patent law in the context of the first-to-file system. By doing so the article presents the overall structure of the novelty provisions in the international legal framework as well as in the Republic of Macedonia and Kosovo, by linking its similarities and variances. The accent on the novelty is then brought into correlation with the priority. Furthermore, the difference between the concepts of novelty and priority is explained by illuminating the detailed aspect of certain international and domestic rules. The discussion that follows elaborates on the basic principles and general terms of priority and novelty. In such way the article distinguishes several fundamental issues connected with the present setting of the priority right, among which the most important issue of applying the priority rule also to the states that are not members of the Paris Union. The authors conclude with some observations on continuity and change in the patent system
The Impact of Ethical Climate on Emotional Organizational Commitment: A Survey in the Accommodation Industry
Get PDFOrganizational commitment is crucial in the service-oriented hospitality industry. A service-oriented firm may achieve high quality service standards and customer satisfaction by employing qualified occupations. Employing qualified staff requires motivation and emotional organizational commitment. In addition, having a positive working ethical climate in the firm is crucial for profitability and productivity. Thus, hospitality businesses can achieve industrial competitiveness.The aim of the study is to determine the effect of the ethical climate on the emotional organizational commitment in the accommodation enterprises. The study addresses ethical climate scale developed by Victor and Cullen (1993) and emotional organizational commitment sub-scale developed by Meyer and Allen (1991). The survey data were obtained from a total of 340 participants who employ at six different 5-star hotels operating in Antalya. The first part of the questionnaire covers questions that determine the relationship between employees' organizational ethical climate perceptions and emotional organizational commitment. In the second part, there are questions asked to determine the demographic characteristics of the participants. The ongoing analyzes will be tested by structural equation modelling. Research result will be show positive relationships between positive ethical climate and emotional organizational commitment in accommodation enterprises. In addition, the study examines whether the emotional organizational commitment levels of employees differ or not according to sex, marital status, age, income level, education, study period and departments