Walter Sisulu University
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Factors that influence guest satisfaction with the hospitality establishments: evidence from hospitality industry in Eastern Cape, South Africa
Get PDFThe management of guests’ satisfaction is imperative for the sustainability of hospitality establishments. The guests’ satisfaction is a lifeblood of a thriving hospitality establishment such as the hotel, guest house, lodge and Bed and Breakfast to mention but a few. The purpose of this paper was to examine the influence of the five dimensional factors of service quality on guest expectations and experiences in hotels in Eastern Cape, South Africa. Furthermore, the paper sought to analyse the factors among the five dimensions that have a main role in driving overall guest expectations and experiences. A purposive sampling method was employed in the data collection process. Primary data was collected through interviews with hotel managers in the Eastern Cape, South Africa. The analysis of variance (ANOVA) among factor was undertaken in order to analyse the five factors. The findings elucidate that tangibles, responsiveness and assurance play a significant role in driving guest expectations and experiences in the South African hotel industry. The paper further underscores that reliability and empathy are an integral part in providing memorable experience for the guests in hotels. Furthermore, service quality is one of the key aspects to guest expectations and experiences. Conversely, the tangible variable is deemed to be the most important factor driving guest expectations and experiences in the context of the South African hotel industry. It is evident from the findings of the paper improve guest expectations and experiences hoteliers should emphasise the following attributes: ‘reliability’, ‘empathy’ and ‘assurance. The findings of this paper makes a meaningful contribution to a better understanding of the main factors that influence guest expectations and experiences. The results of this paper have implications from a managerial point of view in the highly competitive South African hotel industry
Deconstructing the Challenges of COVID-19 on First-Year Rural University Students in South Africa
Get PDFAssumptions and facts exist about the various challenges rural learners face when transitioning into university education in South Africa due to the pedagogical differences between secondary and university education. However, the advent of the COVID-19 pandemic compounded the transitioning challenges of students because most of the universities, especially the selected university, utilise online learning, which is alien to first-year students who are transitioning from rural high schools to the university. This study explores the challenges and solutions associated with first-year students transitioning to a new level of education during the COVID-19 pandemic. An asset-based approach was used to theorise the study within the Transformative Paradigm (TP), while Participatory Research (PR) was used to design the study. These are relevant because both TP and PR are targeted towards transforming people’s predicaments. The participants consisted of ten first-year students selected using a convenient sampling technique. Data was collected using electronic interviews such as email, WhatsApp messages, and phone calls. The data were analysed using thematic analysis. The study revealed that first-year rural university students’ inability to use online learning tools effectively and unstable internet connections in the rural community are major challenges. The study, therefore, concludes that the provision of internet access and students’ readiness for adaptability are the possible solutions. Keywords: COVID-19; first-year students; rural communities; rural universit
A hand to mouth existence: hurdles emanating from the COVID 19 Pandemic for Women Survivalist Entrepreneurs in Johannesburg, South Africa
Get PDFThere are many women survivalist entrepreneurs in South Africa, many of whom work in the informal sector. The emergence of theCOVID-19 pandemic has a devastating effect on their entrepreneurial projects. While both the public and private sectors have initiated various measures to ease the blow, obstacles continue to confront them. This study sought to examine the challenges faced by women survivalist entrepreneurs in South Africa’s Johannesburg metropolitan area. The researchers gathered qualitative data using a qualitative research approach by conducting semi-structured face-to-face interviews. The data was analysed using thematic analyses. The themes that emerged from the findings include; a lack of capital for reinvestment, no government grant support, a decline in the demand for products by the market, rotting agricultural produce or stock, a battle for strategic selling points and numerous confrontations with police as a result of not meeting the regulatory rules relating to COVID-19. The present research provides theoretical implications for academics in entrepreneurship by enhancing the understanding of the hurdles that these entrepreneurs have experienced because of COVID-19. On the practitioners’ side, this work offers avenues for women survivalist entrepreneurs to improve their entrepreneurial ventures and eventually eliminate the challenges they face when running their ventures. This study also offers policy implications. For example, existing government policies can be amended to make the working conditions of women survivalist entrepreneurs better or make the rules under which they operate simpler. This study contributes to entrepreneurship literature by uncovering the difficulties faced by women survivalist entrepreneurs due to the COVID-19 pandemic. It will assist other scholars in further developing this research field. As such, this research is important for women survivalist entrepreneurs because most of them endeavour to enhance entrepreneurial performance for the betterment of their lives. Governments may also use the study to develop interventions aimed at facilitating the growth and development of women survivalist entrepreneurs
Strategies utilised in translating children’s stories from English into isiXhosa
Get PDFTranslation scholars suggest various strategies for dealing with equivalence and non-equivalence. These popular strategies address non-equivalence, the converse of equivalence, that is commonly found in translation. Nonequivalence is found at word, phrase, sentence, and pragmatic levels. Not a great deal of research has been done in the translation strategies used between English and South African indigenous languages. It is possible that these languages employ some strategies that are not listed under current, popular strategies. These strategies may be necessitated by the linguistic and historical differences between English and African languages. For instance, what is acceptable in question form in English might be more suitable as a statement in African languages, specifically isiXhosa. The strategies to be presented are from an ongoing study of selected children’s stories translated from English into isiXhosa. The aim of the study is to scrutinise some of the strategies used by the translators in their translations. Preliminary results reveal that translators from English into isiXhosa may explicitate or implicitate the translation using various strategies like addition, infusing target language culture, translating source language idiom by another figure of speech or even omitting some words. This may have minimal or significant impact on the transferred message
Cereal stem borer (Lepidoptera) assemblage structure in a sub-tropical agro-ecosystem, Eastern Cape Province, South Africa
Get PDFInsect pests, especially lepidopterous stem borers, cause significant losses to cereal production at local and global scales. The borer species associated with cultivated grain cereals and alternative wild host plants were identified at three elevation gradients in the former Transkei area of the Eastern Cape Province, South Africa. Stem borer sampling was undertaken during maize crop and non-crop seasons in Port St Johns (PSJ), Mthatha and Elliot, sites that differ in elevation above sea level, annual precipitation and temperature. Morphologically identical borers retrieved from each sampling unit were recorded, processed and reared to adult stage for identification at an ambient temperature range of 25–28°C and a relative humidity range of 65–80%. Specimens were sorted first into morphospecies (MS1–MS6) based on external morphological characteristics. Six stem borer species (Busseola fusca, Sesamia calamistis, Eldana saccharina, Chilo orichalcocili, Chilo sacchariphagus and Chilo partellus) were collected during the survey. E. saccharina and C. orichalcocili were absent in PSJ; in Elliot, E. saccahrina occurred in very low numbers whereas C. partellus was absent. Busseola fusca was more abundant at high altitude (i.e. Elliot). Borer community structure in the study showed similarity between Mthatha and Elliot. Species richness and abundance across study sites were not statistically significant (P > 0.05). The study provides information on borer species occurrence in the study area, and techniques to identify larval stages for effective control by local farmers and extension workers. When designing strategies for borer control, elevation may not be a major concern at this spatial scale
The impact of poverty reduction strategies during COVID-19 in South Africa
Get PDFThis article focuses on investigating the impact of poverty reduction strategies during Covid 19 in improving the quality of lives of the people in our local municipalities, in relation to interventions that have been implemented by the South African government to address poverty. The purpose of the article is to understand the situation in our municipalities and come up with recommendations that will assist government to enhance delivery of poverty reduction strategy in order to improve the quality of life of the rural poor communities. The findings on this article show that; whilst significant progress has been made to address poverty through policy and legal frameworks and through implementation of poverty reduction strategies and programmes, there is a general consensus in literature that poverty is still widespread in South Africa and that activities put in place to reduce and eradicate it are not sufficiently translating into required outputs necessary for desired outcomes which ultimately impact on poverty. The study has identified the gaps that exist in service delivery as well as the challenges faced by government in effectively impacting on poverty through its poverty reduction programmes. Based on the findings the study has made recommendations that will assist government to enhance service delivery so that poverty reduction strategies are conducted in an effective and efficient, integrated and coordinated manner which will cause government to achieve its desired outcomes
Detection of a SARS-CoV-2 variant of concern in South Africa
Get PDFContinued uncontrolled transmission of SARS-CoV-2 in many parts of the world is creating conditions for substantial evolutionary changes to the virus1,2. Here we describe a newly arisen lineage of SARS-CoV-2 (designated 501Y.V2; also known as B.1.351 or 20H) that is defined by eight mutations in the spike protein, including three substitutions (K417N, E484K and N501Y) at residues in its receptor-binding domain that may have functional importance3–5. This lineage was identified in South Africa after the first wave of the epidemic in a severely affected metropolitan area (Nelson Mandela Bay) that is located on the coast of the Eastern Cape province. This lineage spread rapidly, and became dominant in Eastern Cape, Western Cape and KwaZulu– Natal provinces within weeks. Although the full import of the mutations is yet to be determined, the genomic data—which show rapid expansion and displacement of other lineages in several regions—suggest that this lineage is associated with a selection advantage that most plausibly results from increased transmissibility or immune escape6–8
