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The determinants of renewable energy in South Africa
Get PDFThe South African energy system to date has been dominated by the high consumption of fossil fuels and the resultant greenhouse gas emissions. Aside from this, the country has continued to witness incessant power outages, a shortfall in electricity supply, and high electricity prices due to the ageing infrastructure of coal-powered plant. Meanwhile, the United Nations’s Sustainable Development Agenda mandates countries to ensure a sustainable environment by embracing affordable and clean energy in order to mitigate unfavourable climate action by 2030. The attainment of most Sustainable Development Goals depends on renewable energy development which includes solar, wind, hydro, geothermal and biomass energy among others. Therefore, an empirical study of the socio-economic and environmental determinants of renewable energy consumption in South Africa is imperative. Based on Environmental Kuznetz curve and Khan’s sustainable development theories, this study employed the Autoregressive Distributed Lag (ARDL) and Vector Autoregressive (VAR) causality methods to analyse the long-run relationship between economic, environmental and social determinants of renewable energy. The quantile regression method examined the relationship between environmental degradation and economic growth in South Africa between 1985 to 2021. The study shows a long-run relationship between renewable energy and economic factors such as gross domestic product, energy imports, and exchange rate, while gross capital formation and average electricity prices indirectly impact renewable energy consumption. Moreover, there exists a unidirectional influence between gross domestic product and real effective exchange rate to renewable energy consumption. The study suggests that more investment in renewable infrastructures and technology would improve renewable energy consumption in South Africa. The long-run result between environmental factors and renewable energy shows that fossil fuels, deforestation, and carbon dioxide emission indirectly influence renewable energy, while energy depletion increases as renewable energy consumption increases. Meanwhile, a unidirectional causality runs from renewable energy consumption to fossil fuels and carbon dioxide emissions. This suggests that renewable energy consumption would improve environmental quality in South Africa.On the relationship between social factors and renewable energy consumption, the long-run result shows that educational spending and employment rate positively increases renewable energy consumption, while per capita income and urban growth is yet to positively influence renewable energy. Moreover, a bidirectional causal relationship exists between employment rate and renewable energy consumption. This suggests that renewable energy would create job opportunity or the other way round vice versa in South Africa. There is a positive relationship between environmental degradation and economic growth between quantile 10th to 75th, with a quick negative turning seen higher, at quantile 90th. The growth of per capita income also shows a positive relationship at the lower quantile, while an inverse relationship was seen at the higher quantile of 50th to 99th. Non-renewable energy shows a significant and positive relationship to carbon dioxide emission across the quantile curve, while renewable energy shows an inverse relationship to carbon dioxide emissions across the quantile curve; and a quick turn from 25th quantile showing that urban growth does not positively influence renewable energy. This suggests that non-renewable energy use damages the environment, while renewable energy consumption improves the quality of the environment in South Africa. The study recommends that a direct alteration of renewable energy consumption by government is a necessary condition to diffuse clean energy technology across the country. Also, increasing investment in renewable energy infrastructure through public, private and government participation is a necessary move to actualise the achievement of self-sufficiency in the renewable energy sector. Furthermore, since research is an engine room for technological innovation, government should prioritise learning in the form of research, formal and informal training, and short-term courses to equip citizens with the necessary renewable technology skills. It is hoped that the findings of this study would be beneficial to the policymakers in South Africa and also any country where renewable energy consumption is yet to be explored.Thesis (PhD) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 202
Leadership skills required by construction project managers to deliver projects successfully
Get PDFThe study aimed to affirm the appropriate leadership skills required of a project manager for a successful construction project. The study investigated the most prominent leadership skills among the City of Cape Town project managers, the most prominent project success factors, and the relationship between the prominent leadership skills and project success factors. Lastly, it determined the strategy to be used to enhance the leadership skills of the City of Cape Town construction project managers. The research was established upon the problem statement from which the sub-questions and hypotheses were derived. The research followed the explanatory sequential mixed method whereby primary data was first collected through a quantitative method and followed by a qualitative method. A pragmatism paradigm philosophy was used for its flexibility to combine both quantitative and qualitative research. The deductive and inductive approaches were used because they suited both qualitative and quantitative data. The research survey determined that communication is the most prominent leadership skill among the City of Cape Town project managers. Concerning the project success factor, quality was identified to be the most prominent project success factor among the City of Cape Town construction projects. The Pearson correlation analysis was subsequently undertaken to determine whether there is a relationship between leadership skills and project success factors. The results illustrated a strong and positive relationship between leadership skills and project success, indicating leadership skills lead to project success. The qualitative research portion of the study investigated what strategy can be implemented to enhance the leadership skills of City of Cape Town project managers. The findings confirmed that training and support-structure strategies are appropriate to improve a construction project manager’s leadership skills and that training does not guarantee good leadership performance; however, applying the training, monitoring, and mentoring leads to good leadership performance. The study also revealed that a support structure involves utilising consultants who are leadership experts. Recruiting professional officers for all departments within the City who would work in conjunction with project managers and senior managers is another form of a support structure to be used. Lastly, setting up one-on-one support sessions with project managers can also be useful. Every construction project manager needs to have leadership skills, and it is therefore recommended that the City choose a suitable strategy; however, combining the above strategies is also possible.Thesis (MSc) -- Faculty of Engineering, School of the Built Environment and Technology, 202
Assessing the effectiveness of the planning, utilisation and implementation of the electronic human resource management strategy: a case of the department of home affairs in the Eastern Cape
Get PDFThis study assessed the effectiveness of planning, implementing and utilising the electronic human resource management (e-HRM) strategy within the King William’s Town (KWT) Department of Home Affairs (DHA) in the Eastern Cape Province (EC) of South Africa (SA). E-HRM emerged because of the advent of technology. Many organisations use information technology to optimise the performance of both the employees and the organisation. Thus, this technology has been incorporated into organisations’ human resource functions, taking advantage of the latest technology to deliver an online real-time human resource management (HRM) solution. Therefore, this study sought to assess the e-HRM strategy's effectiveness within the KWT DHA. The technology acceptance model was adopted as a theoretical framework for the study to explain the adoption of the e-HRM strategy. A qualitative research approach using a case study research design was used for this study. Non-probability purposive sampling and convenience sampling were used to identify participants for the study. These participants provided the information needed to answer the research questions. The data was collected using in-depth interviews with the participants. The data was then analysed using thematic analysis following Braun and Clarke’s guidelines (2006). The study results revealed that implementing the e-HRM strategy within KWT DHA proves to be effective and efficient. The strategy’s implementation has been associated with improved performance of the KWT DHA in the Eastern Cape. It also saves time and ensures that HR information is accessed easily. The study also found barriers to the planning, implementation and utilisation of the e-HRM strategy, including a lack of skills and knowledge and resource constraints. The study also found that the current e-HRM policies are not fully functional. The study recommends continuous personnel training regarding the strategy, maximising the use of the e-HRM strategy and addressing the resource challenges.Thesis (MA) -- Faculty of Humanities, 202
Community involvement in Coastal and marine tourism at Nelson Mandela bay, South Africa
Get PDFThe purpose of this study is to understand the local communities’ involvement in CMT in Nelson Mandela Bay NMB, Gqeberha and to monitor government information sharing platforms for local communities about the ocean’s economy. A qualitative research approach and a purposive sampling strategy derived from a non-probability sampling approach were utilised in this study. Semi-structured interviews were conducted with 20 participants in Nelson Mandela Bay from the CMT business operations, marine NGOs and local community members and a document analysis was utilised to monitor government information sharing platforms for local communities about the oceans’ economy. The study adopted the exploratory approach in investigating CMT inclusivity of local communities at Nelson Mandela Bay. The exploratory approach enabled the research to meet its objectives as there are limited number of studies that address this issue at Nelson Mandela Bay, Gqeberha. The findings revealed that both CMT business operations and marine NGOs experience difficulty in obtaining funding, there is limited funding available, and no clarity is drawn if whether CMT operations can benefit or not. The findings further revealed that due to numerous entry barriers it makes it difficult for new entrants to get into the sector and lastly there is lack of community involvement for two stakeholders namely the CMT businesses and local community members. It was also revealed that this sector tends to be exclusive because it is costly to enter this industry. In terms of limitations the sample size of the study was small, namely 20 participants comprised of five CMT business operators, two NGOs representatives and thirteen local community members. Initially, the maximum number targeted was 27 and the minimum number was 17 in this study. Coastal and marine tourism at Nelson Mandela Bay is still at its infancy stages. Therefore, the significant role of this study is to enhance value to the existing body of knowledge in this area with specific reference to the local community involvement in CMT at Gqeberha, South AfricaThesis (PhD) -- Faculty of Faculty of Business and Economic Sciences, 202
Experiences of psychological practitioners when working with Isixhosa speaking minors in the Eastern Cape.
Get PDFLanguage barriers continue to pose challenges in education and the health sector where psychological assessments and tests are administered in a language that is different from that of the client. The implication this has on the interpretations of test-taker scores may be bias against those whose first language is not English or Afrikaans, which are two of the primary languages majority of the tests currently used in the South Africa are normed against. This study aimed to explore the implications of the current language repertoires on test-taker performance. This was achieved through exploring the experiences of psychological practitioners who use English language psychological tests on isiXhosa speaking child clients in the Eastern Cape. The methodology followed an exploratory-descriptive, qualitative design, adopting Lincoln and Guba's model of trustworthiness. The researcher employed a qualitative method with an exploratory-descriptive research design, and participants were recruited by utilizing a purposive sampling strategy. Thematic analysis was used as a means of data analysis,and the following themes emerged and were discussed: The use of translators & interpreters, and the challenges thereof; practitioner’s own language proficiencies and limitations; cultutral influence and langaage exposure of clients; Adaptation as well as revision of decolonization of testing measures; and training psychological practitioners.Thesis (Ma) -- Faculty of Health Science, 202
Functional traits and potential physical drivers of offshore benthic epifauna on the west and south coast of South Africa
Get PDFOffshore benthic ecosystems (> 200 m depth) are challenging to access and remain poorly studied globally. Epifaunal invertebrates comprise a critical trophic level in benthic ecosystems and can serve as indicators of the overall health and functioning. There is limited knowledge of South Africa’s offshore marine environment and benthic ecosystem functioning due to limitations in funding, resources, and the lack of suitable science-based monitoring tools which are vital for sustainable management into the future. The aim of this research was to improve the understanding of epifaunal functioning as well as their potential physical drivers in 13 South African offshore biogeographic ecotypes. The objectives of this study were threefold: 1) to investigate the functional composition of benthic epifauna from 13 biogeographic ecotypes, 2) to quantify the Functional Diversity (FD) associated with epifaunal traits between the different assemblages (i.e. biogeographic ecotypes), and 3) to evaluate the relationship between physical variables and epifaunal functional traits at the biogeographic ecotype level. Biological trait-based approaches were applied to a subset of 80 benthic epifaunal species collected from 909 offshore stations along the west and south coasts of South Africa. Nine biological traits (associated with life history, morphology and behavioural characteristics exhibited by each species) were classified into 39 modalities and weighted with biomass. Community Weighted Means (CWMs) were used to evaluate the benthic epifaunal functional trait composition of the 13 biogeographic ecotypes. Functional composition across the 13 ecotype assemblages on the west and south coast appeared to be dominated by species with similar trait compositions, such as large, long-lived, surface crawling/burrowing/filter-feeding epifauna with medium to no mobility, however, their percentage of contribution to trait expression (CWMs) was higher on the west coast. Functional diversity indices (alpha and beta) showed higher overall FD for west coast ecotypes, with most ecotypes on the continental shelf (except slopes and canyons) being significantly different (p0.05). The fourth-corner method was used to test the significance of individual traitenvironment relationships. The fourth-corner results were similar overall to the RLQ analysis, revealing that three physical variables (temperature, depth, and fluorescence) were significantly correlated to two trait modalities belonging to the feeding mode filter-feeders (FM1) and scavengers (FM5). Scavengers were positively correlated with depth and negatively with temperature, while filter-feeders were positively correlated with fluorescence levels. This indicated that the presence of scavenging epifauna increased with a decrease in temperature and an increase in depth. While a positive significant correlation between filter-feeders and fluorescence suggested their potential tolerance or preference for environmental conditions with high levels of fluorescence. This research was the first such study to explore the functional composition and diversity of benthic epifauna and their relationship with potential physical drivers in offshore west and south coast benthic biogeographic ecotypes of South Africa. The application of new tools to quantify the functional diversity of epifauna as indicators of ecosystem health, and their potential physical drivers. This provided a platform on which to advance our understanding of benthic communities and the roles they play in ecosystem functioning under changing environments. Functional trait-based approaches such as those applied in this study can provide us with vital information on the relationship between biodiversity, ecosystem functioning, and physical drivers. Environmental stressors and changing climate patterns threaten to impact marine ecosystems and their functioning. Benthic epifauna are especially sensitive to changes in their environment and these fluctuations could potentially lead to the loss of certain benthic functionality, altering the thresholds these ecosystems have to response to disturbances. This undermines the stability of these ecosystems which can have ripple effects on the health of these ecosystems and their ability to provide the ecosystem services humans dependent on. Having suitable tools to track current and predict future changes will therefore be vital to inform management and conservation strategies for sustainable ocean utilisation.Thesis (MSc) -- Faculty of Science, School of Environmental Sciences, 202
Evidence of Late Holocene extreme marine wave event (tsunami) deposits along the South African coast and implications for coastal zone management
Get PDFAlthough extreme marine wave events such as tsunamis and storm surges have always been part of human existence, their impact on ever-growing coastal population of the world’s coast was highlighted by the recent catastrophic events over the past three decades. Although in situ observations and eyewitness accounts have improved our ability to record and interpret wave inundation by modern extreme marine events, records documenting inundation by pre-historic and historical events are relatively sparse to provide reasonable information on their distribution, magnitude and frequency intervals in most parts of the world. Owing to consequences these natural coastal hazards have on coastal population and infrastructure of the world’s coast, onshore sedimentary deposits preserved in the geological records have been extensively utilized by scientists worldwide to reconstruct the record of pre-historic and historical events and establish the recurrence interval of future events. Although studies investigating inundation of past tsunami has increased worldwide over the past two decades, research on extreme marine inundation has received little attention along the South African coast, despite known inundation by recent events and potential source mechanisms. Therefore, the aim of this study is to investigate sedimentary evidence of past tsunamis and related extreme marine wave events (i.e., storm surges) preserved in the recent geological archive of several coastal environments along the South African coast. The Swartkops, Kabeljous, Kromme and Keurbooms estuaries located in log-spiral bays along the south-east coast and sheltered coastal systems of the Berg Estuary and Verlorenvlei as well as coastal lowlands of the Dwarskersbos on the west coast were selected as the study sites. The sediment cores were collected from these coastal environments and identification of extreme marine wave inundation was based on the recognition of distinct anomalous sand layers. To characterise sediment transport and reconstruct provenance source origin of the deposits, a combination of sedimentological (i.e., grain size distribution), exoscopy (i.e., quartz grain surface microtextures) and micropaleontological (i.e., foraminiferal assemblages) proxies were utilized. Furthermore, age estimation of the deposits was determined using a combination of radiocarbon (14C) and radiometric (137Cs and 210Pb) dating methods.Evidence of coastal flooding by high-energy marine wave events is found preserved in the stratigraphic records of Swartkops and Kabeljous estuaries along the south-east coast and lowlands of Dwarskersbos on the west coast in the form of anomalous sand deposits (layers). The anomalous deposits of Swartkops and Kabeljous estuaries generally consist of gravel-sized shell fragments often with a sharp erosive contact suggesting deposition by a highly energetic marine wave event. Although the preservation varies between cores, a maximum of three anomalous sand depositional layers are preserved in the Swartkops whereas only a single layer in the Kabeljous Estuary with a basal layer of calcrete deposits. 210Pb and 14C dating, constrain the ages of the younger deposits (i.e., the uppermost layer) at Swartkops between 1770-1804 AD and 339-3 cal. BP (1611-1947 cal. AD), respectively. Although these ages span over a wide period, they are interpreted to represent evidence of one of the historical tsunamis generated in the subduction zones of the Indian Ocean e.g., 1762 AD and 1797 AD events generated by 8.8 and 8.0 Mw earthquakes in the Arakan and Sunda Subduction Zones, respectively. Furthermore, the deposits could also represent geological evidence of the 1833 Mentawai events whereas evidence of 1883 Krakatau tsunami is not disregarded, since this event reportedly inundated Algoa Bay. On the other hand, the 14C dating constrain the ages of the second anomalous deposits between 1526-1253 cal. BP (424-697 cal. AD), whereas the older anomalous deposits preserved in the deeper sections of the Swartkops cores as well as the backwater channel of the Kabeljous Estuary are constrained to have been deposited around 4000 cal. BP. Although there is no known locally documented extreme marine wave event during this period, these deposits are interpreted to represent late and mid-Holocene tsunamis associated with mega-thrust subduction zones of the Indian Ocean whereas local submarine landslide generated event are also not disregarded entirely. On the west coast, three anomalous deposits representing extreme marine wave inundation are preserved in the coastal lowlands of the Dwarskersbos. Although the general sedimentary features and thickness vary between the deposits, the first anomalous deposits in the uppermost section of the cores consist of medium sand with scattered shell fragments whereas, the third anomalous deposits in the deeper section of the cores are generally coarser with gravel-sized shell fragments and sharp erosive basal contacts. By contrast, the second anomalous deposits consist of three successive sub-layers of yellow sand with variable sedimentary features and these layers represent successive wave inundation events. Although the sedimentary characteristics of these sub-layers varies, it was noted that the lowermost layers consist of coarser and less well sorted sediments often with basal erosive contact, suggesting that the first wave was more energetic than the two-succeeding waves. Furthermore, calibrated 14C dated shell fragments from the first and second anomalous deposits yielded ‘post-bomb’ ages suggesting deposition after 1950 AD. Given their position within the stratigraphic records, the two deposits are interpreted to represent first geological evidence of the 2008 west coast and 1969 Dwarskersbos events, respectively. On the other hand, the 14C dated shell fragments constrain the deposition of the third anomalous deposits between 315-0 cal. BP (1635-11950 cal. AD) and 358-0 cal. BP (1592-1950 cal. AD), respectively. The third anomalous deposits are interpreted to the 07 April 1620 event, which was described as ‘Two startling thunderclaps’ near Robben Island. Although initially associated to earthquakes, there are no records of an earthquake during this period, therefore, we postulate that the 1620 event could have been a similar event to that of 2008 that inundated the west coast region and/or an unknown event. While it is acknowledged that the absence of reliable source mechanisms poses a great challenge in the reconstruction of extreme marine wave events inundation along the south-east coast, the findings of exoscopy and micropaleontological analyses suggest that the deposits were transported to their depositional environments, although resultant microtextural features and occurrence of individual foraminiferal species and their taphonomical conditions is dependent on coastal setting. The south-east coast deposits consist of highly diverse foraminiferal assemblages, which are dominated by marine and marginal-marine taxa with relatively low abundances of estuarine-brackish species and variable taphonomical conditions. Furthermore, the mechanical-induced features such as percussion marks, fresh surfaces with sharp edges were still preserved on quartz grain surface of the Swartkops deposits, despite dominance by chemical-induced features such as dissolution. By contrast, grain surface microtextural signatures of the Dwarskersbos deposits are dominated by mechanical features such as fresh surfaces and v-percussion marks. Furthermore, the foraminiferal assemblages of the Dwarskersbos deposits consist of exclusively marine and marginal-marine species, suggesting that the sediments were sourced from shallow water environments as well as the adjacent beach. It was further noted that the foraminiferal tests of these deposits consist of higher abundance of corroded and fragmented tests indicating deposition by high-energy conditions.Thesis (D.Phil) -- Faculty of Science, School of Environmental Sciences, 202
Insights into the relative abundance, demographics and behaviour of sea turtles along the east coast of South Africa
Get PDFSea turtles are ecologically important species that have endured a history of overexploitation. Combined with their long, complex life cycles and ongoing anthropogenic pressures, they remain conservation-dependent. Conservation efforts worldwide focus on sea turtle nesting beach protection, however, comprehensive management strategies require an understanding of their lives at sea which are often spent in distant waters. This understanding is hindered by the relative challenges of in-water studies. South Africa has also focused research and conservation efforts on nesting adult female loggerheads (Caretta caretta) and leatherbacks (Dermochelys coriacea), largely overlooking the species or age classes remaining at sea. Green turtles (Chelonia mydas), hawksbills (Eretmochelys imbricata) and non-breeding loggerheads are frequently stranded and rehabilitated by aquaria, and observed by recreational divers on reefs, suggesting year-round residency along the country’s entire seaboard. Recent technological advancements in photo-identification methods for sea turtles, underwater photography and internet connectivity allowing even recreational divers to become citizen scientists now place us on the verge of an exciting opportunity to unravel the cryptic in-water ecology of these species. The overall aim of this study was to conduct the first assessment of relative abundance, demographics, distribution, and behaviour of sea turtles on reefs within the iSimangaliso and Aliwal Shoal Marine Protected Areas (MPAs) on the east coast of South Africa. A robust photo-identification database was established from research dives, voluntourism and citizen science contributions over a two-year period. From 1057 sightings in the two MPAs, a total of 227 individual sea turtles were identified constituting three species (green turtles: n = 120; hawksbills: n = 46; loggerheads: n = 61). Their relative abundance was proportional to the overall sizes of the South West Indian Ocean (SWIO) populations (green turtles > hawksbills > loggerheads > leatherbacks). However, sightings per unit effort (SPUE) showed that loggerheads were more prevalent than hawksbills in iSimangaliso, likely due to its proximity to this loggerhead rookery. Reefs supported mixed size aggregations with juvenile to adult-sized green turtles (straight carapace lengths, SCLs of 44.9–99.2 cm), whilst hawksbills were mostly juveniles or subadults (SCL range: 37.4–73.4 cm) and loggerheads were mostly adult-sized (SCL range: 66.9–81 cm). Adult sex ratios were slightly female-biased but not significantly different from 1:1. The longest minimum residence periods recorded for individual subadult green and hawksbill turtles (676 and 675 days respectively) and adult-sized loggerheads (621 days) were suggestive of residency. Resident sea turtle activities were typical; they wereobserved foraging, resting, cleaning and interacting year-round, whilst only loggerheads and leatherbacks were observed in breeding behaviour (e.g., patrolling and mating) just after the seasonal arrival of transient individuals. This study thus reveals that the east coast of South Africa hosts regionally important resident and transient sea turtle aggregations with some of the highest SPUE results recorded for the region. This first attempt at monitoring foraging grounds using a variety of techniques and stakeholder groups can serve as the baseline assessment for future work and the foundation for a long-term in-water monitoring programme, allowing for expansion along the entire coastline.Thesis (MSc) -- Faculty of Science, School of Environmental Sciences, 202
The impact of organisation culture in the retention and career growth of female artisans in the automotive sector in Gqeberha
Get PDFThere have been many initiatives that have been implemented to motivate women to enter and remain in the engineering field in South Africa and across the world. However, research has shown that the numbers of women representation in the engineering sector is still very low. It was the aim of this study to explore essential themes that can be adopted to improve career growth and retention of women in the engineering automotive industry sector of Gqeberha. The study further seeks to formulate a set of key organisational culture attributes that needs to be incorporated into organisations to improve female artisans’ career advancement and retention. The research took a positivist/postposivist paradigm, with a quantitative research approach using a probability sampling method. A structured self-administered questionnaire was distributed electronically to female respondents employed in the automotive companies located within Gqeberha with the aim of obtaining information to achieve the research objectives, targeting a population of female artisans employed in these organisations. Seventy-five (75) questionnaires were distributed, forty-one (41) were completed and returned, which represents a 54.67% response rate. The research found that there is a significant relationship between organisational culture, career advancement and employee retention. The main themes that emerged from the study of employee retention were sense of security, transparency and innovation. While training and development opportunities were found to be important for career advancement. Key recommendations from the research are that organisations must frequently conduct their own organisational culture surveys, short-incentive schemes for engineering managers and human resources managers be linked to gender diversity and provision of mentors for female artisansThesis (Ma) -- Faculty of Faculty of Business and Economic Sciences, 202
The influence of leadership on service delivery in the department of employment and labour, Eastern Cape
Get PDFThe aim of the public sector is to deliver effective and efficient services whilst reducing these delivery costs (Price Waterhouse Coopers, 2007). In addressing this aim of public service delivery, the objective of the study was to investigate the impact of leadership on service delivery in a specific public sector. The researcher utilised a non-experimental correlation research design where the participants were entry level officials from region six within the National Department of Employment and Labour in the Eastern Cape, who reported to the first level of management (supervisors/team leaders). A probability sampling design with a cluster sampling method was used, wherein the population was grouped and a cluster was chosen. The sample consisted of officials who delivered services to the public at an entry administrative level either in a direct role or a supporting role. These officials reported to the first line of leadership in the hierarchy (supervisors/team leaders). Questionnaires were used as the primary source of data collection to solicit data from participants and obtain feedback on leadership behaviour on operational and service delivery issues in the workplace. The data was processed by statistical calculations of the mean, median, mode and standard deviation. The Cronbach Alpha as a test of internal validity, was used to test for reliability and validity. The findings of the study revealed that the department strived to improve leadership and service delivery in rendering public service which will naturally contribute to the 2030 vision of the National Development Plan and the fulfilment of the organisational mandate (South Africa National Planning Commission, 2012).Thesis (MA) -- Faculty of Faculty of Business and Economic Sciences, 202