Journals Faculty of Economics and Business (Univ. Lampung)
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Kualitas Pelayanan Terhadap Kepuasan Konsumen PT Pegadaian Outlet Kedaton di Bandar Lampung Saat Pandemi Covid-19
Get PDFThe covid-19 pandemic has had a broad impact on various sectors, such as the health, social, financial, and other sectors. In the economic sector, due to the pandemic, the number of unemployment increases, and many entrepreneurs close their outlets. Therefore, PT Pegadaian Outlet Kedaton is here to help ease the burden on the community by means that people don't have to sell their goods but only pawn the things they have.
This study aims to determine the effect of service quality on customer satisfaction at PT Pegadaian Outlet Kedaton during the covid-19 pandemic. This study uses a non-probability sampling method with a purposeful sampling technique, with a sample of 100 respondents who have visited and made transactions at PT Pegadaian Outlet Kedaton during the covid-19 pandemic. This study indicates that the variables tangible, empathy, reliability, responsiveness, and assurance, have a significant positive effect on customer satisfaction.
Keywords: Service Quality, Satisfaction, Consumer, Employee Performance, Pawnshop
Abstrak
Pandemi covid-19 berdampak secara luas pada berbagai sektor, diantaranya adalah sektor perekonomian. Pada sektor perekonomian dampaknya adalah pengangguran meningkat dan banyaknya pengusaha menutup gerai mereka karena adanya pandemi tersebut, dengan terjadinya hal seperti ini PT Pegadaian Outlet Kedaton membantu meringankan beban masyarakat dengan cara masyarakat tidak perlu menjual barangnya melainkan hanya menggadaikan barang yang masyarakat miliki.
Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan konsimen di PT Pegadaian Outlet Kedaton saat pandemi covid-19. Penelitian ini menggunakan metode non-probability sampling dengan tehnik purpose sampling, dengan sampel sebanyak 100 responden yang telah berkunjung serta melakukan transaksi di PT Pegadaian Outlet Kedaton selama pandemi covid-19. Hasil penelitian ini menunjukkan bahwa variabel bukti fisik, empati, keandalan, ketanggapan, dan jaminan berpengaruh positif secara signifikan terhadap kepuasan konsumen
Kata kunci: Kualitas Pelayanan, Kepuasan, Konsumen, Kinerja Karyawan, PegadaianThe covid-19 pandemic has had a broad impact on various sectors, such as the health, social, financial, and other sectors. In the economic sector, due to the pandemic, the number of unemployment increases, and many entrepreneurs close their outlets. Therefore, PT Pegadaian Outlet Kedaton is here to help ease the burden on the community by means that people don't have to sell their goods but only pawn the things they have.
This study aims to determine the effect of service quality on customer satisfaction at PT Pegadaian Outlet Kedaton during the covid-19 pandemic. This study uses a non-probability sampling method with a purposeful sampling technique, with a sample of 100 respondents who have visited and made transactions at PT Pegadaian Outlet Kedaton during the covid-19 pandemic. This study indicates that the variables tangible, empathy, reliability, responsiveness, and assurance, have a significant positive effect on customer satisfaction.
Keywords: Service Quality, Satisfaction, Consumer, Employee Performance, Pawnshop
Abstrak
Pandemi covid-19 berdampak secara luas pada berbagai sektor, diantaranya adalah sektor perekonomian. Pada sektor perekonomian dampaknya adalah pengangguran meningkat dan banyaknya pengusaha menutup gerai mereka karena adanya pandemi tersebut, dengan terjadinya hal seperti ini PT Pegadaian Outlet Kedaton membantu meringankan beban masyarakat dengan cara masyarakat tidak perlu menjual barangnya melainkan hanya menggadaikan barang yang masyarakat miliki.
Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan konsimen di PT Pegadaian Outlet Kedaton saat pandemi covid-19. Penelitian ini menggunakan metode non-probability sampling dengan tehnik purpose sampling, dengan sampel sebanyak 100 responden yang telah berkunjung serta melakukan transaksi di PT Pegadaian Outlet Kedaton selama pandemi covid-19. Hasil penelitian ini menunjukkan bahwa variabel bukti fisik, empati, keandalan, ketanggapan, dan jaminan berpengaruh positif secara signifikan terhadap kepuasan konsumen
Kata kunci: Kualitas Pelayanan, Kepuasan, Konsumen, Kinerja Karyawan, Pegadaia
Analisis Ekonomi Kesehatan Rumah Tangga Indonesia Pada Masa Pandemi Covid-19
Get PDFThe decreasing household access to health services occurred during the Covid-19 pandemic. Observing the health profile of BPS Indonesia (2021), it can be seen that there is a percentage change in the decrease in road treatment and an increase in health complaints. This study aims to present the results of estimating econometric models that explain economic and non-economic variables that can potentially change the opportunities for health demand in Indonesia. The morbidity data for each district and city on the selected island was converted into four categories of health status, namely [1] very healthy, [2] healthy, [3] moderately healthy, and [4] unhealthy. This research is deductive. We use the demand for health theory to identify variables that need to be researched and employ QLDV (qualitative limited dependent variable) to estimate them. The estimation results are conducting to the issue of efforts to increase the chances of household health levels and serial studies starting in 1972. The simulation results with marginal effect predict that the probability of demand for health will increase by 2.71 percent in conditions of inflation of food and health commodities at the level of 6 and 7 percent, children under-five immunization coverage is close to 90 percent, education average is junior high school, income allocation of less than 50 percent, and real income per capita is close to 10 million per year. Regarding the literature series, this study succeeded in showing the significance of health commodity prices which was difficult to display by previous researchers
Purchase Intention: Pengaruh Price Discount, Bonus Pack Dan Celebrity Endorser
Get PDFThis study aimed to determine the effect of price discount, bonus pack, and celebrity endorser toward purchase intention of Moy Stuff online Shop in Bengkulu City. The sample of this research was 180 people of Moy Stuff online shop Consumers in Bengkulu City. This study used observation and questionnaires as techniques for collecting data. Several data analysis techniques were used in this research, including using instrument test, classical assumption test, respondent analysis, multiple linear regression analysis, determinant coefficient, and hypothesis testing.
The results of the tests show that the variable price discount (X1), bonus pack (X2), celebrity endorser (X3) have a partial and simultaneous effect on purchase intention on Moy Stuff online shop in Bengkulu city. From the results of the multiple linear regression test, the regression equation is Y= 0.521 + 0.294 (X1) + 0.135 (X2) + 0.459 (X3).
Abstrak
Penelitian ini bertujuan untuk mengetahui pengaruh diskon harga, paket bonus, dan celebrity endorser terhadap niat beli online shop Moy Stuff di Kota Bengkulu. Sampel penelitian ini adalah 180 orang Konsumen online shop Moy Stuff di Kota Bengkulu. Penelitian ini menggunakan observasi dan angket sebagai teknik pengumpulan data. Teknik analisis data yang digunakan dalam penelitian ini antara lain dengan menggunakan uji instrumen, uji asumsi klasik, analisis responden, analisis regresi linier berganda, koefisien determinan, dan pengujian hipotesis.
Hasil pengujian menunjukkan bahwa variabel diskon harga (X1), paket bonus (X2), celebrity endorser (X3) berpengaruh secara parsial dan simultan terhadap niat beli online shop Moy Stuff di kota Bengkulu. Dari hasil uji regresi linier berganda diperoleh persamaan regresi adalah Y= 0,521 + 0,294 (X1) + 0,135 (X2) + 0,459 (X3).
Kata kunci: Diskon Harga, Paket Bonus, Endorser Selebriti, Purchase InitentionThis study aimed to determine the effect of price discount, bonus pack, and celebrity endorser toward purchase intention of Moy Stuff online Shop in Bengkulu City. The sample of this research was 180 people of Moy Stuff online shop Consumers in Bengkulu City. This study used observation and questionnaires as techniques for collecting data. Several data analysis techniques were used in this research, including using instrument test, classical assumption test, respondent analysis, multiple linear regression analysis, determinant coefficient, and hypothesis testing.
The results of the tests show that the variable price discount (X1), bonus pack (X2), celebrity endorser (X3) have a partial and simultaneous effect on purchase intention on Moy Stuff online shop in Bengkulu city. From the results of the multiple linear regression test, the regression equation is Y= 0.521 + 0.294 (X1) + 0.135 (X2) + 0.459 (X3).
Abstrak
Penelitian ini bertujuan untuk mengetahui pengaruh diskon harga, paket bonus, dan celebrity endorser terhadap niat beli online shop Moy Stuff di Kota Bengkulu. Sampel penelitian ini adalah 180 orang Konsumen online shop Moy Stuff di Kota Bengkulu. Penelitian ini menggunakan observasi dan angket sebagai teknik pengumpulan data. Teknik analisis data yang digunakan dalam penelitian ini antara lain dengan menggunakan uji instrumen, uji asumsi klasik, analisis responden, analisis regresi linier berganda, koefisien determinan, dan pengujian hipotesis.
Hasil pengujian menunjukkan bahwa variabel diskon harga (X1), paket bonus (X2), celebrity endorser (X3) berpengaruh secara parsial dan simultan terhadap niat beli online shop Moy Stuff di kota Bengkulu. Dari hasil uji regresi linier berganda diperoleh persamaan regresi adalah Y= 0,521 + 0,294 (X1) + 0,135 (X2) + 0,459 (X3).
Kata kunci: Diskon Harga, Paket Bonus, Endorser Selebriti, Purchase Initentio
Pandemi Covid-19 dan Pengaruh Leverage, Pertumbuhan Penjualan terhadap Tax Avoidance dengan Profitabilitas sebagai Variabel Moderasi
Get PDFSince the Covid-19 outbreak, one of the sectors affected by COVID-19 is the tourism sector. Many companies in the tourism sector are still trying to minimize their obligation to pay taxes. So, companies do tax avoidance (Tax Avoidance). This study aims to provide empirical evidence regarding the effect of Leverage sales growth on Tax Avoidance with Profitability as a moderating variable. This study uses secondary data from the annual financial statements listed on the Indonesia Stock Exchange. The sample used in this study was 51 financial statement data. The method used to determine the research sample is the purposive sampling method. Findings In this study, sales growth and profitability significantly affect tax avoidance in previous studies. However, the results of this study show that sales growth and profitability variables do not affect tax avoidance.
Keywords: Leverage, Sales Growth, Profitability and Tax Avoidance
Abstrak
Sejak mewabahnya Covid-19 Salah satu sektor yang terdampak oleh covid-19 yaitu sektor pariwisata. Pada perusahaan sektor pariwisata masih banyak yang berusaha untuk meminimalisir kewajibannya untuk membayar pajak. sehingga perusahaan melakukan penghindaran pajak (Tax Avoidance). Tujuan dari penelitian ini untuk memberikan bukti empiris mengenai pengaruh Leverage, pertumbuhan penjualan terhadap Tax Avoidance dengan Profitabilitas sebagai variabel Moderasi. Penelitian ini menggunakan data sekunder dari laporan keuangan tahunan yang terdaftar di Bursa Efek Indonesia. Sampel yang digunakan pada penelitian ini sebanyak 51 data laporan keuangan. Metode yang digunakan untuk menentukan sampel penelitian adalah metode purposive sampling. Temuan Pada penelitian ini yaitu pertumbuhan penjualan dan Profitabilitas berpengaruh secara signifikan terhadap tax avoidance pada penelitian sebelumnya. Tetapi pada hasil penelitian ini variabel pertumbuhan penjualan dan profitabilitas tidak berpengaruh terhadap tax avoidance.
Kata Kunci: Leverage, Pertumbuhan Penjualan, Profitabilitas, Tax Avoidanc
Literasi Keuangan, Perbedaan Demografi, dan Keputusan Investasi Aset Berisiko Rendah
Get PDFThe study examined the effect of financial literacy on low-risk asset investments by comparing individuals into several demographic aspects— gender, age, income level, marital status, and education level. Sampling using probability sampling with the number of respondents, as many as 110 customers from a non-bank financial company. The results showed that financial literacy influences investment decisions on low-risk assets. The effect of financial literacy on low-risk asset investment decisions was tested in two demographic sample groups. The results showed that the influence of financial literacy on low-risk asset investment decisions was stronger in the individual female group, the low-income individual group, and the married individual group. Stronger financial literacy of low-risk asset investment decisions failed to be found in groups of poorly educated individuals and elderly individuals.
Abstrak
Penelitian ini menguji pengaruh literasi keuangan terhadap investasi aset berisiko rendah dengan membandingkan individu ke dalam beberapa aspek demografi yaitu jenis kelamin, usia, tingkat pendapatan, status perkawinan, dan tingkat pendidikan. Pengambilan sampel menggunakan teknik probability sampling dengan jumlah responden sebanyak 110 orang nasabah tabungan emas dari sebuah perusahaan keuangan non bank. Hasil Penelitian menunjukkan bahwa literasi keuangan berpengaruh terhadap keputusan investasi aset berisiko rendah. Pengaruh literasi keuangan terhadap keputusan investasi aset berisiko rendah diuji pada dua kelompok sampel demografi. Hasil penelitian menunjukkan bahwa pengaruh literasi keuangan terhadap keputusan investasi aset berisiko rendah lebih kuat pada kelompok individu berjenis kelamin perempuan, kelompok individu berpendapatan rendah, dan kelompok individu yang sudah menikah. Pengaruh literasi keuangan yang lebih kuat terhadap keputusan investasi aset berisiko rendah gagal ditemukan pada kelompok individu berpendidikan rendah dan kelompok individu berusia tua.
Kata kunci: Literasi Keuangan, Perbedaan Demografi, dan Keputusan Investasi
STUDI PERILAKU KETIDAKJUJURAN AKADEMIK MAHASISWA AKUNTANSI ERA PANDEMI COVID19 DI BANDAR LAMPUNG
Get PDFThe objective of this study is to find empirical evidence on the influence of attitudes, subjective norms, and perceived behavioral control on academic dishonesty, such as cheating and plagiarism, by state university students in Bandar Lampung. Specifically, this study was conducted during the COVID19 pandemic era with online classes and exams. Using the framework of The Theory of Planned Behavior (TPB) by Ajzen (1975) and adopted and slightly modified a questionnaire of Harding et al. (2007) and Stone et al. (2010), responses of 83 students from two state universities in Bandar Lampung were analyzed and tested using structural equation model.
Similar with previous research, this study finds that attitudes, subjective norms and perceived behavioral control influence students’ intention to perform academic dishonesty confirming the TPB. Online classes and exams conducted during COVID19 pandemic, which are included as indicators in perceived behavioral control variable is found to have a positive correlation with the intention to academic dishonest
Pengaruh Aspek Moneter Dan Fiskal Terhadap Inflasi Indonesia
Get PDFThe economic stability of a country can be seen from the inflation rate. This study aimed to analyze the influence of monetary and fiscal aspects on inflation and the most effective policies for inflation problems in Indonesia, using time series data for 2010-2019 and the VECM model. The result showed that the money supply and tax revenue influence inflation and that there is a one-way causality relationship. The interest rate variable has not control inflation. The result of the causality test also shows that interest rate does not affect the money supply variabel, and tax revenue variables do not affect the money supply variable. The explanation of the estimation result of the VECM model generally shows that there is a long-term relationship and short-term relationship of each variable
Analisis Spasial pada Model Perekonomian Sumatera Bagian Selatan
Get PDFThis study tries to use the Spatial concept by analyzing the observed spatial patterns and spatial autocorrelation, as well as evaluating the spatial modeling of each region in 60 districts/cities in five Southern Sumatra Provinces. This research used Geoda. Geoda will then provide a spatial description of the condition of the percentage of GRDP presented in the Moran I statistics, LISA and LISA Clusterd Map in 2015-2019.
The results of this study are expected to show the spatial relationship of GRDP between 60 regencies/cities in five provinces in Sumbagsel and be able to indicate how the spatial relationship is in the clustered pattern of regions with the same characteristics. Furthermore, the LISA Cluster map is expected to describe the grouping of GRDP in 11 regions. The SAR model was chosen to analyze cases of spatial linkage. This study will further provide an economic analysis of how the percentage of the population and GRDP influence, In addition, this study will examine how the influence of the Development Index and poverty on GRDP. Therefore, this research will be one of the studies that has the latest updates because it uses two approaches; spatial approach and economic approach presented in the results of the discussion and discussion
Korobasi Model Penelitian: Perspektif Karl Popper
Get PDFThis article aims to illustrate how corrobation based on Popper View not separated from scientific approach to develop science. Corrobation, as technical concept of the science path, inherently used by the inductivist in empirical research. Popper, regarding to criticize the inductif approach, proposed experiment as a part to falsifiying dan verifying to the hyphothesis statement. As a result, to integrate those of approaches (inductive and deductive), mixed approach proposed as a corrobative research model.
Keyword: Corrobative, Mixed Approach
Abstrak
Artikel ini bertujuan untuk menggambarkan bagaimana korobasi “Popper” tidak dapat dipisahkan dari pendekatan saintifik dalam mengembangkan ilmu pengetahuan. Korobasi, sebuah konsep yang bersifat teknis dalam peta jalan pengembangan pengetahuan, yang merupakan bagian tak terpisahkan dengan para inductivist dalam penelitian-penelitian empiris. Popper, terkait kritiknya terhadap pendekatan pada inductivist, mengajukan eksperimen sebagai bagian dalam tahapan untuk meragukan dan memverifikasi pernyataan hipotesis penelitian. Artikel ini memberikan kesimpulan, bahwa korobasi yang dimaksudkan oleh Popper, merupakan jalan untuk mengintegrasikan pendekatan induktif dan deduktif dalam bentuk pendekatan campuran (mixed).
Kata Kunci: Korobatif, Pendekatan Campuran (Mixed
BEBAN PAJAK TANGGUHAN, LEVERAGE, ASIMETRI INFORMASI TERHADAP MANAJEMEN LABA
Get PDFThe purpose of this study was to examine the effect of deferred tax expense, leverage, and information assimilation on earnings management. This study uses secondary data with a population of companies registered in the Consumer Goods Industrial Sector Manufacturing Companies listed on the Indonesia Stock Exchange for the 2014-2018 period. The method used to determine the sample using purposive sampling. It consists of 18 manufacturing companies in the Consumer Goods industry with 90 samples. The analytical method used is descriptive data analysis. The results of hypothesis testing show that Deferred Tax Expenses have no effect on earnings management, Leverage has a positive effect on corporate earnings management and information assurance has no effect on corporate earningsmanagement