Jurnal Online STTKD (Sekolah Tinggi Teknologi Kedirgantaraan)
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Optimalisasi Website Self Check-In dalam Meningkatkan Customer Experience pada Maskapai Citilink di Bandara Internasional Juanda Surabaya
No full textThis study examines the underutilization of Citilink airline’s web check-in service by passengers at Juanda International Airport Surabaya from a customer experience perspective. Customer experience encompasses the overall interactions customers have with a service, involving emotional, cognitive, and behavioral aspects. Although the web check-in service is designed to facilitate and enhance the efficiency of the check-in process, many passengers still prefer conventional check-in methods due to a lack of information and difficulties in using digital technology, which negatively impact their overall experience. The purpose of this study is to identify the factors influencing the low adoption of web check-in, the challenges faced by passengers, and Citilink’s efforts to optimize the service to improve customer experience. Using a qualitative approach, data were collected through observation, interviews, documentation, and literature review. The results show that age, limited digital literacy, and social factors are the main barriers to using the service. Technical issues such as unstable internet connections, limited seat selection, and website malfunctions also affect users’ behavioral experience and satisfaction. To enhance customer experience, Citilink has implemented measures including providing information at check-in counters, deploying dedicated staff to assist passengers, and promoting the service through the official website and social media platforms to improve passenger comfort and satisfaction in using the web check-in service
Analisis Penanganan Foreign Object Debris (FOD) oleh Apron Movement Control (AMC) terhadap Keamanan Penerbangan di Bandar Udara Sam Ratulangi Manado
No full textThe cleanliness of the apron area is crucial to avoid the presence of Foreign Object Debris (FOD). This is a key aspect in maintaining and ensuring the safety of flight operations. During inspections of the apron, runway, and taxiway, observations revealed that the location of Sam Ratulangi Airport, which is situated near unmaintained plantations and forests, contributes to the intrusion of wild animals into aircraft movement areas. This creates potential FOD hazards such as animal carcasses, aluminum foil, iron wires, fragments of passenger luggage, and various plastic waste. Additionally, many ground support equipment (GSE) units were found leaking fuel and oil, further contaminating the apron area. This study used a qualitative research method involving both primary and secondary data. Data collection techniques included interviews, observations, and documentation. Data analysis was conducted using source triangulation and technique triangulation. The research was carried out from August 1 to September 30, 2024, at Sam Ratulangi International Airport, Manado.The results showed that the presence of FOD in the apron area is caused by a combination of operational, environmental, and human factors. FOD originates from external sources such as wind-blown grass clippings, and internal sources like waste from ground support equipment and passengers. A major challenge in handling FOD is the low level of awareness among operational personnel regarding the importance of maintaining airside cleanliness. Effective FOD mitigation requires regular inspections, infrastructure maintenance, continuous training, and strong coordination among all involved parties. Solid collaboration and collective awareness are essential to minimize FOD risks and improve overall flight safety
Model Konseptual Strategi Pemasaran Maskapai Berorientasi Experience dan Sustainability dalam Meningkatkan Minat Beli Generasi Z
No full textThis study aims to develop a conceptual model of airline marketing strategies oriented toward experience and sustainability in enhancing Generation Z’s purchase intention. Changes in consumer behavior, particularly among Generation Z, indicate that purchasing decisions are no longer solely based on price and functional service attributes, but also on the quality of experience and the company’s commitment to environmental and social sustainability. This research employs a qualitative approach using a library research method. Data were obtained from relevant books and scholarly journal articles related to service marketing, customer experience, sustainability marketing, and consumer behavior. The analysis was conducted through content analysis by identifying, categorizing, and synthesizing key concepts derived from the reviewed literature. The findings suggest that experience-oriented marketing strategies contribute to building emotional attachment and perceived value, while sustainability-oriented strategies enhance corporate image and consumer trust. The integration of these two strategic approaches forms a comprehensive conceptual model capable of increasing Generation Z’s purchase intention in the airline industry. This study provides theoretical contributions to value-based marketing model development and offers managerial implications for airline management in designing strategies aligned with the characteristics of younger consumers
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No full textAn investigation of people's differential character judgments resulting from either relatable or deviant temptation
Do Populists Listen to Expertise? A Five-Country Study of Authority, Arguments, and Expert Sources
No full textAcross diverse policy domains, there is broad concern about whether trust in science and expertise has eroded during the past decade. Using quota-based surveys with over 7,500 respondents across five countries and preregistered vignette experiments, we investigate what persuades populists and non-populists to accept expert advice. We find first that populism is associated with less willingness to accept expert advice, yet with variation between countries and topics. Second, we find both populists and non-populists are similarly impacted by stronger arguments. Finally, we show that populists are more likely to judge advice as poorly reasoned and perceive it as politically biased. A mediation analysis showed that the relationship between populism and advice acceptance was nearly completely mediated by these judgments. Our study indicates that populists not only listen to expertise but also respond to the same qualities of expert advice as others, even if their skepticism is higher
Analyzing 'Difficult Vocabulary' for Japanese Learners of English: Evaluating Materials Using the SVL as a Practical and Widely Accessible Vocabulary List
No full textThis paper investigates how English learners appropriately select a vocabulary builder through analyzing several English-based builders and some books written in Japanese for those who seek upper-advanced vocabulary as research on this topic is limited. The analysis shows that some English-based books and Japanese books have similar difficult words for Eiken 1, and those to prepare for GRE collect more advanced words. In addition, since various types of books regarding the target vocabulary are available both in Japanese and English, learners can choose books most suited to their learning style. This may help advisers when consulting students who are studying for the SAT, GRE and Eiken Level 1