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E-learning and knowledge management: Models and experiences at Tecnológico de Monterrey via the Virtual University and the research chairs program
No full textIn this talk, we will describe an e-Learning model that was developed at Tecnológico de Monterrey for delivering graduate and undergraduate level programs as well as corporate training in engineering, business, and education through its ITESM Virtual University. Experiences and lessons learned during the last 25 years of operation in various countries will be summarized including curriculum design, technological platforms, models of interaction, evaluation and other aspects of distance education. In the second part of the talk, we will present a model of knowledge management for handling both contents of e-Learning programs ,as well as research products generated by research groups in a knowledge organization. Experiences with the research groups at Tecnológico de Monterrey called “The Research Chairs Program” will be analyzed.1
Prof. Patricio López del Puerto
President of Virtual University2
Tecnológico de Monterrey
Privately funded
Non-profit
Independent
Non-government operational support
28 non-profit sponsoring boards
542 Board of trustees members3
Mission 2005-2015
Monterrey Tech educates persons
With integrity, highethical standardsand a humanisticand social science perspective
Internationally competitivein their professional fields
Citizens committedto their communities’ well being4
8,418 faculty
100,408* students
33 campuses
Tec Milenio
32 campuses 2,116 faculty
25,891* students
Virtual
University
12,419*Graduate programs
17,330 *Undergraduate
coursesand
High School
59,523 Continuing Education
programs
42,409 Social programs
* August 20095
20 fieldoffices6
North America28%
South America4.5%
Oceania5%
Asia8%
Europe54%
6,959students abroad(year 2008)
Africa0.5%7
North America33%
South America24%
Oceania2%
Asia5%
Europe35.5%
4,423students from other countries(year 2008)
Africa0.5%8
Accreditations
SACS Southern Association of Colleges andSchools
AACSBInternational Association for Management Education
EFMEEuropean Foundation for Management Education (EQUIS)
ABETAccreditation Board for Engineeringand Technology
AMFEMAsociación Mexicana de Facultades y Escuelas de Medicina A.C.
IFTInstitute of Food Technology
NHSANational High School Association
CACEIConsejo de Acreditaciones de la Enseñanza de la Ingeniería
SECAISistema de Evaluación de la Calidad de las Enseñanzas en Ingeniería
CACECAConsejo de Acreditación en la Enseñanza de la Contaduría y Administración 9
Strategic alliances
Harvard University JFK School of Government
Administración pública
Georgetown University
Política, leyes y estudios internacionales
Universidad Autónoma de Barcelona
Derecho internacional
Carnegie Mellon University
Computación
University of British Columbia
Comercio y educación
University of North Carolina, Chapel Hill
Administración
University of California, San Diego
Medicina, biotecnología
Fudan University
Administración y economía China
Tsinghua University
Ingeniería y arquitectura
Esslingen University
Mecatrónica
Univerzita Karlova
Economía
École Polytechnique
Física y bioquímica
Technische Universität München
Software e ingeniería de sistemas
École Supérieure du Commerce Extérieur, Paris
Administración de negocios10
Alumni profile
22%of the CEO´s of the 153 largest corporations in Mexico
22% of the State governors
51%Alumni owning a business
25 years after graduation
3 %of higher education (at national level)11
Leadership
andentrepreneurship
Social
Responsibility
and humanistic perspective
Ethics, attitudes and values
Internationally competitive
Professionalslife skills
International perspective•
Faculty training programs
•
Field offices
•
Entrepreneurship Program
•
Business Incubators
•
Community Social Service
•
Transfer Centers for Social Sustainable Development
Educational model12
Virtual University13
8,418 faculty
100,408* students
33 campuses
Tec Milenio
32 campuses 2,116 faculty
25,891* students
Virtual
University
12,419*Graduate programs
17,330 *Undergraduate
coursesand
High School
59,523 Continuing Education
programs
42,409 Social programs
* August 200914
Mission
The Virtual University offers quality education using innovative educational models, collaborative learning, and advanced information technology, in order to contribute to the development and advancement of Spanish-speaking communities. 15
Background
Founded in 1989 with the objective of extending educational coverage without geographical limitations.
At the beginning, the Virtual University focused on satellite technology for course delivery and the Internet for student interaction.
In 1999, the Virtual University evolves and increases the number of on-line courses16
Educational Model17
Educational modelChange of paradigms
Teacher centered
Student centered
Tutoring
Digital library
Learning
objects
Student
Collaborative
networks
Individual learning
activities
Student
Student
Student
Student
Student
Professor
Professor18
¿Why learning by doing?The learning pyramid
Average retention capacity
Participant
role
5%
10%
20%
30%
50%
75%
80%
(active)
(passive)
Reading
Audiovisual
Demonstration
Discussion Group
Practice
Teaching others
Presentation
Education withconstructivist
approach
Education with presentation approach19
Course
Instructional
designer
Web
editor
Media
Producer
Graphic
designer
Multimedia
Staff
Teaching
team
Fixed Role
Variable Role
Technical
Support
staff
Systems
developers
Participants involved in the design process20
Elements in the course delivery process
Learning
Resources
Technological Platform
Services:
Administrative
Academic Administration
Information technology
Help Desk
Tutor
Academic
Counselor
P
r
o
f
e
s
s
o
r
Retro
Student
Technological Resources
Digital
Library21
Programs22
Programs offered by the Virtual University
Undergraduate courses
Graduate programs
Continuing education programs
Social development programs23
Programs offered by the Virtual University
Undergraduate courses
Graduate programs
Continuing education programs
Social development programs24
Programs offered by the Virtual University
Undergraduate courses
Graduate programs
Continuing education programs
Social development programs25
Graduate Programs
Master in Business Administration
Master in Marketing
Master in e-Commerce
Master in Administration of Information Technologies
Master in Innovation and Business Development
Master in Science with specialization in Quality Systems and Productivity
Master in Information Science and Knowledge Management
Master in Public Administration
Master in Humanistic Studies26
Graduate Programs
Master of Education
Teaching and Learning Processes
Cognitive Development
High School Teaching
Science Teaching
Master of Education, specialization in Administration of Educational Institutions
Basic Education
Higher Education
Master in Educational Technology
Innovative Media for Learning
Corporate Training
PhD in Educational Innovation27
Joint and dual degree programs
Global MBAwith Thunderbird University
Master in Management of Information Technologieswith Carnegie Mellon University 28
Certifications and specialties
e-Commerce
Financial Management
Six Sigma Black Belt Certification with Arizona State University
Construction Management Certification
Registered Financial Specialist Certification with American Academy of Financial Management (AAFM)
Global Business Management Certificate
Intelligence and National Security with University of Texas at El Paso29
Undergraduate courses
Graduate programs
Continuing education programs
Social development programs
Programs offered by the Virtual University30
Membership model
Learning community that works through an annual membership, includes:
Actualization courses
Special events
Information services:
Monthly Electronic bulletin
Digital library
Digital video library
Web Links to relevant sites
Virtual Writing Center 31
Course topics
Use of technology
Personal development
Client orientated management
Results oriented management
Creative thinking and problem solutions
Resource administration
Communication and collaboration
Teamwork
Sales
Marketing
Accounting and finance
Quality and productivity
Negotiation and conflict resolution
Decision making processes
Performance evaluation
Vision and strategic planning
Leadership and empowerment32
Advantages and benefits
Tailor made training according for the organizations. The company decides the topics in which they want to prepare their employees
Possibility to follow the progress of each employee through a Learning Management System
Variety of subject areas
Cost effective programs
Possibility to concentrate the training strategy in one place within the organization33
Undergraduate courses
Graduate programs
Continuing education programs
Social development programs
Programs offered by the Virtual University34
www.cca.org.mx
Courses for the community:
-Technological alphabetization
-Support for basic education
-Family
-Healthy care
-Immigrants
CCA´s educative homepage35
Educational Strategy36
In Mexico:2,013
Houston, Tx
Dr. Arroyo, N. L.
In USA: 146
In other countries: 36
Dominican Republic, Ecuador, Panama, Colombia and Guatemala
2,194 Community Learning Centers37
Statistics38
Students
17,330*
59,253
42,209
TOTAL 130,973
Undergraduate and high school courses
Graduate
programs
Continuing education programs
Social development programs
12,419*
* Data 200939
Prof. Patricio López del Puerto
President of Virtual University1
A Knowledge Management Modelfore-Learningand ResearchAssetsAdministration2
Elements in the course delivery process
Learning
Resources
Technological Platform
Services:
Administrative
Academic Administration
Information technology
Help Desk
Tutor
Academic
Counselor
P
r
o
f
e
s
s
o
r
Retro
Student
Technological Resources
Digital
Library3
A KnowledgeManagement Model for e-Learning
Learning
Resources
Technological Platform
Services:
Administrative
Academic Administration
Information technology
Help Desk
Tutor
Academic
Counselor
P
r
o
f
e
s
s
o
r
Retro
Student
Technological Resources
Digital
Library4
A KnowledgeManagement Model for e-Learning
Learning
Resources
Technological Platform
Services
Tutor
Academic
Counselor
P
r
o
f
e
s
s
o
r
Retro
Student
Technological Resources
Digital
Library
KM Model:
Corporate Memory
LearningMaterials
CourseHistory
StudentHistory
Knowledge Analysis
Data Mining
TextMining
Web Mining
Multiagent System
Reportsand Queries5
Presential
Virtual
100-0%
70-30%
30-70%
0-100%
A KnowledgeManagement Model for e-Learning6
OnSite
Away
Synchronous
Tradictional
Videoconference
Asynchronous
-
On-line
A KnowledgeManagement Model for e-Learning
Time
Space7
Level
100-0%
30-70%
30-70%
0-100%
HighSchool
Yes
Yes
Undergraduate
Yes
Yes
Graduate
Yes
Yes
A KnowledgeManagement Model for e-Learning8
AnR&D Strategy9
Science & TecnologyParks / Innovation Centers in the context of a Knowledge City
Knowledge and innovation generation
Technology conversion into wealth (business)
Commercial/ Industrial design and production.
R&D Centers
Science and Technology Parks.
Universities
Innovation value chain-social and economic wealth creation.
Knowledge based value Labor based value
Economic Clusters
Knowledge City
Incubators
Technology Transfer Centers
Services
Suppliers
Trade
Traditional Manufacturing.
Companies10
Main MDGs challenges which Tecnológico de Monterrey R&D
Competitiveness based on the knowledge economy
Job creation
Strengthening of public administration and public policy
Reduction of the educational gap11
Elements of strategyKnowledge economy
Research centers
Research chairs
Doctoral programs
Entrepreneurial Program
Technology Parks
Intellectual Property and Technology CommercializationAREAS:
NEW ECONOMY
Biotechnology
Health Technologies
Information Technologies
Nanotechnology
ENGINEERING DESIGN
Mechatronics
Aerospace
Autotronics
ENVIRONMENTAL SCIENCE
BUSINESS, ECONOMICS, SOCIAL, POLITICAL SCIENCE
EDUCATION
Competitivenessbasedontheknowledgeeconomy13
Biotechnology Center
Developmentof registeredpharmaceuticals
Cancer
Colesterolemia
Diabetes
Influenza A H1N1
Developmentof functionalfoods
Foodadditives
Foodproducts
Probiotics
Bioprocesses
Biotesting
Evaluation in humans14
R/D Transfer Centers for Health Sciences
To create interdisciplinary centers to transfer R/D focused in the 2 major health problems in Mexico and the world:
Cardiovascular diseases
Cancer
And areas such as:
Genomics
Cell Therapy
Biotechnology
Pharmacology15
Integrated Manufacturing Systems
Areas of R&D
•
Process engineering
•
Mechatronics for Manufacturing
•
Computer Applications
•
Materials
Engineering Design16
Product Design and Innovation
Areas of R&D
Product Design and Innovation
Industrial Design and Creativity
Computer Aided Engineering Design (CAD/CAD/FEM)
Design for Six Sigma
Inventive Engineering (QFD,TRIZ)
Design for Manufacturing and Assembly,
Value Engineering
Engineering Design17
Center for Environmental Quality
Areas of R&D...
•
Environmental Analysis Laboratories
•
Clean Technologies
•Laboratory of Geo-referenced Information Systems
•
Laboratory of Environmental Modeling
•
Laboratory of Geophysics
•
Program for Sustainable Development
•Department of Environmental Technology Information
Environmental Science18
InformationTechnologyResearchCenter
Areas of R&D
•
Technological change management
•
Applicationdevelopmentenvironments
•
Databases
•
Digitallibraries:designandevaluation
•
Designofvirtualenvironmentsfortraining
•
Softwareengineering
•
Informationsystems
•
Operativesystems
•
Technologyfocusedonobjects
•
Telecommunicationsandnetworks
Information Technologies19
Electronics and Telecommunications Center
Areas of R&D
NETWORKS
•
Videoservices
•
Trafficmodeling
•
Opticalnetworks
•
Security
MOBILECOMMUNICATIONS
•
Fixedwirelesssystems
•
Satellitenetworks
•
Ad-Hocnetworks
TELEPHONY
•
Trafficanalysis
•
ISDN
•
PBXandCentrix,andcallcenters
Electronic and Communication Technologies20
Intelligent Systems Center
Areas of R&D
•
Knowledgetechnology
•
Natureinspiredsystems
•
Roboticsandautomation
•
Dataminingandmachinelearning
•
Multiagentsystems
Information Technologies21
Center for Knowledge Systems
Areas of R&D
•
Capitalalignmentandstrategic
consolidation
•
Humancapitalmanagement
•
Instrumentalcapitalmanagement
Information Technologies22
Center for Innovation and Technology Transfer CIT2
Designed and created and for companies looking to:
Accelerate their growth in Mexico and Latin America through intelligent networking and first-class talent.
Focus in what they know best…their technology.
“Land” smoothly in competitive facilities and flexible office spaces at a prime location.
Take advantage of Monterrey Tec’s Human Capital (researchers, professors and students) for the design, implementation and demonstration of their technological products and services.
Monterrey Tech’s Technology-based Business Accelerator23
27 business incubators
Businesses in incubation process: 1,123
Advisors: 230
Main areas:
61%Consulting firms
16%Exporting
14%Information technology
Portal for interaction and business networking24
Graduate School of Public Administration and Public Policy
Harvard JFK School of Government
Georgetown
U. A. de Barcelona25
Researchand TechnologyPark Triple HelixConcept26
Principal
Investigator
3-5 Adjunct
Professors
2-3 undergraduate researchers
2-3 Doctoral
Research Assistants
4-5 Master Research
Assistants
1-2 Doctoral
Teaching Assistants
ResearchChairs:
Collaborativeresearch
1 Postdoctoral
researcher
18 researchers per chair,
60 research chairs27
Journalof Knowledge Management
Volumen 13, number1, 2009
Pages154-17028
1.
Publications2.
ResearcherAwards3.
Researchereducation4.
Externalfunding5.
UndergraduateTeaching6.
Networking7.
Research-basedentrepreneurshipprojects8.
Internationalization9.
ScientificActivities10.
Otherpublications
ResearchAssessment29
ResearchAssessment30
6360731171711942352362402530501001502002503002000200120022003200420052006200720082009National Researcher AwardsNational Researcher Awards31
15017026528032035033033438552001002003004005006002000200120022003200420052006200720082009PhD StudentsAlumnos32
0131127284246051015202530354045502002200320042005200620072008NumberPatents filedFilings per year33
IP & TT Office is responsible for managing the IP Strategies for Innovations developed at the Research Chairs
As well as to support licensing strategies and collaboration agreements withpartners34
Research Programs
•
Academic curricula
•
Departments and centers
•
Laboratories
•
Business incubators
HumanResources
•
Research professors
•
Research assistants
•
Postdoctoral positions
•
Students
Research products
•
Publications
•
Inventions
consumed by
creates
ResearchAssets35
1. Research
Professors
2. Students
3. Publications
4. Projects
8. User
hierarchy
7. Research
groups
6. Departments,
Centers, labs,
incubators
5. Curricula
CV
Performance
Rolles
Productivity
Performance
Indicadores
Publications
report
Progress
reportQueriesSearch
Knowledge and Information Network36
User
Admin
InformationSystem
K-I
Interpreter
MAS
KMS
KIN Platform
ExternalSystems
Knowledge and Information Network Platforme-Learning and Knowledge Management: Models and Experiences at Tecnológico de Monterrey, the Virtual University and the Research Chairs Program
Francisco J. Cantú, PhD
Professorof ComputerScienceand Artificial Intelligence
Dean of Researchand GraduateStudies
Tecnológico de Monterrey at Monterrey
November12, 20092
Maryland3
Adelphi Area4
5
Index
Tecnológico de Monterrey (P. López del Puerto)
Overview
TheVirtual University
A KnowledgeManagement Modelfor:
e-Learning(F. Cantú & Y. Heredia)
TheResearchChairsProgram(F. Cantú el al)
ResearchAssetsAdministration(F. Cantú & H. Ceballos)
Conclusions6
Index
Tecnológico de Monterrey (P. López del Puerto)
Overview
TheVirtual University
A Knowledge Management Modelfor:
e-Learning(F. Cantú & Y. Heredia)
TheResearchChairsProgram(F. Cantú el al)
ResearchAssetsAdministration(F. Cantú & H. Ceballos)
Conclusions7
Index
Tecnológico de Monterrey (P. López del Puerto)
Overview
TheVirtual University
A Knowledge Management Modelfor:
e-Learning(F. Cantú & Y. Heredia)
TheResearchChairsProgram(F. Cantú el al)
ResearchAssetsAdministration(F. Cantú & H. Ceballos)
Conclusions8
Conclusions
Knowledge Organization
E-Learning
Research Assets
Management of Knowledge Processes9
Thanks!
Francisco J. Cantú Ortiz
[email protected]
