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A Customer Service Model For Higher Education
Full text linkInstitutions of higher education (IHEs) can optimize their student experience by developing a customer service mindset. Well-developed, inclusive customer service models can support students’ educational and co-curricular experiences. Adapting corporate customer service models to higher education that are informed by the framework and principles of “servant leadership” can lead to a more positive and enriching experience for staff and students. The purpose of this dissertation is twofold: (a) identify aspects of certain corporate models of customer service that lend themselves well to the mission of IHEs; and (b) conduct exploratory research at a specific, student-focused office of an IHE to understand better its customer service mindset and how a customized corporate model can further support the office’s work
Installation image of the exhibition To See This Place: Awakening to Our Common Home
No full texthttps://digitalcommons.fairfield.edu/commonhome-images/1016/thumbnail.jp
To See This Place: Awakening to Our Common Home - Brochure
Full text linkhttps://digitalcommons.fairfield.edu/commonhome-ephemera/1008/thumbnail.jp
To See This Place: Awakening to Our Common Home - bio vinyl panels
Full text linkhttps://digitalcommons.fairfield.edu/commonhome-ephemera/1016/thumbnail.jp
Dawn & Dusk: Tonalism in Connecticut - Wall Labels 6x5
Full text linkhttps://digitalcommons.fairfield.edu/tonalism-ephemera/1003/thumbnail.jp
Dawn & Dusk: Tonalism in Connecticut - Wall Labels 6x6
Full text linkhttps://digitalcommons.fairfield.edu/tonalism-ephemera/1004/thumbnail.jp
Dawn & Dusk: Tonalism in Connecticut - digital invite
Full text linkhttps://digitalcommons.fairfield.edu/tonalism-ephemera/1017/thumbnail.jp
Installation image of the exhibition Dawn & Dusk: Tonalism in Connecticut
No full texthttps://digitalcommons.fairfield.edu/tonalism-images/1013/thumbnail.jp
Installation image of the exhibition Dawn & Dusk: Tonalism in Connecticut
No full texthttps://digitalcommons.fairfield.edu/tonalism-images/1048/thumbnail.jp
Installation imageof the exhibition Famous and Family: Through the Lens of Trude Fleischmann
No full texthttps://digitalcommons.fairfield.edu/trudefleischmann-images/1016/thumbnail.jp