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Supply Chain Management in Service-based Firms: Empirical Study of Nigeria Telecommunication Sector
Get PDFThe study examined service supply chain management practices adopted by the Nigerian Telecommunication industry. It also evaluated the relationship between organizational performance and service supply chain management in the Nigerian Telecommunication Industry. A sample size of 368 respondents was selected using a simple random sampling technique. Data were analysed using descriptive and inferential statistics - regression analysis. Results from the study showed that customer relationship, strategic supplier partnership, quality of information sharing, and extent of outsourcing were the supply chain management practices adopted by the telecommunication companies. Also, certain financial performance such as market share, adjusted operating profit, revenue, and related organic growth was the highest. Finally, results showed that strategic supplier partnership and customer relationship all had a significant and positive influence on organizational performance, while the quality of information sharing, the extent of outsourcing, and postponement all had no significant influence on the performance of the organization. The contribution of this study is that it expounds on the existent supply chain methodologies from a service-based enterprise perspective with empirical validation. While extant studies have focused majorly on supply chain issues in manufacturing enterprises, this study examined the concept in the service industry of an emerging market.
Asymmetric Information in Agriculture Supply Chain Management: A Literature Review
Get PDFFood markets have been in a state of upheaval for some time now. Due to the current trend of numerous consumers favouring sustainable nutrition, the organic food market has proven to be an important market for both consumers and producers. This development enables consumers to continue to afford sustainable food in the future. Due to the complexity and non-transparency of value chains (especially in the organic food market) as well as the insufficient labelling of organic food, there is a lack of information in the organic food market. This often results in market failure. The aim of this research is to understand the problems caused by asymmetric information in the food supply chain and to present the principal-agent theory to detect and describe asymmetric information and as an economic model for understanding asymmetric information in the food supply chain. The principal-agent theory is most frequently used to explain and describe asymmetric information. The imperfection of principal-agent theory is due to the lack of and insufficient application of theories from related disciplines such as transaction theory and game theory. Furthermore, the theory assumes the existence of an informed agent and an uninformed principal. Finally, the analysis of information asymmetry is based on the existence of only principal and agent and neglects the information asymmetries in multi-level network-value chains. This paper presents a structured literature review that provides an overview of the current literature on the subject of asymmetric information in multi-level network-value chains. The identified studies are classified, and gaps are identified for future research
The Effect of Total Quality Management (TQM) on Organizational Performance: A Case Study
Get PDFAbstract—TQM as a management paradigm has been accepted by many organizations around the world. TQM is an organization that attempts to make the structures, procedures, customs, behavior and even their infrastructure in order to maintain customer satisfaction, coupled with the emphasis on compatibility, quality improvement and organizational competitiveness improvement. So, this study aimed to examine the impact of TQM principles on organizational performance. The study was conducted in Industrial Services Engineering Company of Iran Khodro (ISEIKCO), the study sample size was 272 managers and experts from different levels. The researcher depended on primary and secondary data. The results show that TQM has positive impact on organizational performance. In light of these findings, the study provided a set of recommendations.
Digital Supply Chain System Model for Quality Assurance in Educational Management in Higher Education According to ASEAN University Network Quality Assurance
Get PDFThe purposes of this research study were design and to evaluate digital supply chain system model for quality assurance in educational management in higher education according to asean university network quality assurance private universities.The research procedures were divided into three part. The first part was study the related document, The second part was design digital supply chain system model for quality assurance in educational management in higher education according to asean university network quality assurance private universities. and the three part was to evaluate digital supply chain system model.The sample group in this study consisted of fifteen experts consisted five experts on supply chain , five experts on information technology and five experts on curriculum and instruction. The research findings show that digital supply chain system model for quality assurance in educational management in higher education according to asean university network quality assurance private universities comprises seven main components, namely, main components, suppliers , university ,finished product ,customers ,satisfaction and Return. Evaluation results by the 15 experts show the evaluation rating mean of 3.69 with standard deviation of 0.73 that mean digital supply chain system model for quality assurance in educational management in higher education according to asean university network quality assurance private universities is appropriate at the high level and can be appropriately applied in actual work setting
The Conceptual Framework of Digital Supply Chain for Research Management in Higher Education Institutions
Get PDFThe research aimed is to find and to evaluate the conceptual framework of supply chain in digital for research management in higher education institute. The research sample totaling ten experts consisted of ten experts consisted of five experts on supply chain , two experts on information technology and three experts on eeducational research and evaluation. The employed research instrument is a questionnaire. Statistics employed for data analysis are mean and standard deviation. The research found that the conceptual framework of supply chain in digital for research management in higher education institute comprising of seven principal components, namely ,main element,suppliers , university ,customers ,consumers ,satisfaction and feedback. The results from experts agreement the conceptual framework of supply chain in digital for research management in higher education institute. was a high level. (=3.65,S.D.= 0.82), that mean the conceptual framework to may be applies in support the tasks
Operations and Supply Chain Optimization – The New Era Model
Get PDFPurpose:This article is an investigative study of optimization of supply chain and hence operations in the new era of digitization and identifies scope for future studies and further development of ways to achieve operational excellence. Design/ Methodology/ Approach:This research uses literature review and case studies to highlight the evolution of supply chain in the present era. The focus is on operational modifications the took place following the disruptions caused by such factors as technological innovations and global pandemic. This study employs the method of case study to support and substantiate the knowledge.Findings:The COVID-19 pandemic has demonstrated to the world that supply chain is the true lifeline of any business operation. The manufacturers had been hitherto concentrating on long-term planning to decide their future course of action and the organizational strategy. The COVID-19 pandemic exposed the futility and vulnerability of long-term planning and the need for short-term ad-hoc decision-making ability.Recommendation Conclusion:It is necessary to optimize supply chain and operations to build in resilience and flexibility to ensure faster response to unforeseen disruptions. Short term responsiveness is gaining popularity and building resilience must overtake forecasting to ensure shocks such as Covid do not throw businesses completely out of gear
A Digital Service Supply Chain Model for ASEAN University Network Quality Assurance at Institutional Level
Get PDFThe research about a service supply chain model in digital for ASEAN University Network Quality Assurance at institution level. The objectives of research to design and to assess the suitability of a service supply chain model in digital for ASEAN University Network Quality Assurance at institution level. The sample group consisted of fifteen experts in the field of information system ,supply chain and research. The data is analyzed by means and standardized deviations statistically. The research result shows that a service supply chain model in digital for ASEAN University Network Quality Assurance at institution level. is consisted of 8 key elements which are 1) main elements 2) suppliers /services 3) university 4) customers 5)consumer 6 Satisfaction 7 Feedback. The results from fifteen expert a service supply chain model in digital for ASEAN University Network Quality Assurance at institution level. was a high level which mean that It could be used to service digital quality assurance for ASEAN University Network Quality Assuranc
Small Batch Manufacturing in the Age of Disruption to Reduce Slow Moving, Obsolete and Deteriorating Finished Goods in Fast Moving Consumer Goods Industry
Get PDFThe fast-moving consumer goods (FMCG) industry is characterised by many stock keeping units being held in hypermarkets, supermarkets, minimarkets, convenience stores, smaller sundry shops as well as in centralised or decentralised warehouses supplied from batch manufacturing. In the process of manufacturing and distributing a large range of items, a portion of slow-moving items result in obsolete stocks being held. These slow-moving items often sit on shelves for long periods of time and upon reaching their expiry dates, some deteriorate too. In these circumstances, the supply chain manager may decide to dispose or write them off at a loss. This study aims to show how analysis of such inventory and their demand popularity could be used to install small batch capacity, applying a make to order policy in the FMCG industry for non-popular items. Supply chain managers may also transfer finished goods and moving single units of finished goods from an opened carton between retail outlets and warehouses before applying a make when zero policy to reduce and eliminate such waste in supply chains
Supply Chain Management Information System Model for Human Resource Management for Higher Education Institutions in Thailand
Get PDFThe research aim is to develop supply chain management information system model for human resource management for higher education institution in Thailand which included evaluate supply chain management information system model for human resource management for higher education institution in Thailand The sample group consists of fifteen experts in arranging information system, supply chain and professionals, human resource. All totalling 15 experts. The research instrument was a questionnaire. The data were analysed using arithmetic mean and standard deviation. The model comprises 5 key components , namely, Suppliers, Processors Manufacturers , RetajlersExporters and customers. The overall evaluation result supply chain management information system model for human resource management for higher education institution in Thailand shows the overall rating mean of 3.61 and standard deviation of 0.75, which means that supply chain management information system model for human resource management for higher education institution in Thailand is appropriate at the high level and can be applies in support the tasks
Bibliographical Review About Quality Cost Management Systems in the Moroccan Market
Get PDFQuality management (QM) has become an undeniable issue for companies of different sizes, given all the advantages it offers them in terms of competitiveness in the international market. It boosts brand image and authorities’ confidence in the organization’s practices. However, quality cost management system (QCMS) is not practiced as much due to several factors. This article presents the works done on QCMS in the Moroccan Market and shows the beneficial impact on the strategy and sustainability of companies.