CSRC Publishing: Open Journal Systems (Center for Sustainability Research and Consultancy)
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Learning Styles, Brain Dominance and Teaching Techniques: A Case Study Approach
No full textPurpose: The Pandemic Covid 19 has changed the learning and teaching activities where effective teaching styles are being explored to enhance the transfer of learning. The aim of this case study is to focus on students' understanding level to capture and store contents learned in their memory specifically on the university’s code subject, the Fundamentals of Entrepreneurship.
Design/Methodology/Approach: The application of the Mnemonic Keyword Method in the teaching and learning activities. It encodes the information so that it can be more easily retrieved and the sentences are transformed into catchy and simple formulas. The students were asked to participate in the online brain testing platform to determine their brain dominance and applied the relevant pedagogical strategy, the Mnemonic KeyWord Approach in the teaching settings. The https://braintest.sommer-sommer.com/en/ testing tool or platform is applied to differentiate between the left and right brains amongst the selected students.
Findings: Results revealed a strong effect of knowledge retention and the teaching tools based on the SUFO (Students Online Feedback) evaluation. Results indicate that the method is effective because it provides a meaningful formula in terms of coding, and abbreviation formulas generation.
Implications/Originality/Value: It is concluded that the keyword approach is an effective strategy for memorising and retaining knowledge. It encodes the information so that it can be more easily retrieved and the sentences are transformed into catchy and simple formulas. 
Using Classkick Application to Promote Constructive Feedback in Writing Lessons
No full textObjective: As there is a drastic change in the nature of written literacy, both tertiary level students and educators are expected to maximize the opportunities offered by digital tools like Classkick application when giving and receiving constructive feedback about their language lessons. The purpose of this study was to get feedback from the students, especially about their perceptions of Student Interaction, Student Engagement, Instructor Presence, Student Satisfaction & Perceived Learning in using ‘Classkick’ App for writing lessons as well as to get the learners’ suggestions onto how do we use ‘Classkick’ App to create more interesting lessons.
Methodology: The methods used were an adapted questionnaire named Student Learning and Satisfaction in Online Learning Environments Instrument (SLS-OLE) questionnaire and two semi-formal interview questions. 96 students from the Law Faculty at Universiti Teknologi MARA (UiTM) Kampus Dengkil located in Malaysia were chosen as an informant group.
Findings: The results indicate that the most common condition concerning students’ readiness in getting constructive feedback is that students get to interact with others using this application in order for them to be engaged with the lecturer’s presence so that it will lead to students’ satisfaction in enabling the construction of their own perceived learning in online classrooms.
Implications: The main conclusion was that more constructive feedback received by the students will lead to more motivating factors to learn writing digitally
Pandemic Covid 19: The Challenges of Online Learning Among UITMs’ Students
No full textPurpose: In 2020, the emergence of Corona Virus Disease (COVID-19) has led Malaysia to an unprecedented public health crisis. Due to this, all universities in Malaysia are forced to shut down any physical activities by the Government. Hence, Universiti Teknologi MARA (UiTM) had conducted an Online Distance Learning (ODL) starting on 13th April 2020 due to the spread of the Covid-19 virus. As a result, the government had to implement the Movement Control Order (MCO) to control the spread of the disease among the community. In attending online classes, a lot of challenges are faced by the students. Therefore, this study reveals out a few challenges: time management, family support and financial crisis during online learning.
Methodology: The sample of the study is 100 of UiTM students throughout Malaysia and the researchers set a form of questionnaires, distributed via google form to the respondents using convenience sampling.
Findings: SPSS is used in analyzing the data and the result shows that all independent variables (time management, family support, financial crisis) are challenges towards online learning. Implications: Thus, this study will benefit the Ministry of Education, universities and students in managing and controlling their challenges while attending online classes during Pandemic Covid 19
Portrayal of Parent- Children Relationship in Television Drama Serials of Pakistan
No full textPurpose: The current research investigates the portrayal of the parent- children relationship in prime-time entertainment television dramas of Pakistan. Relationship between parenting style and socio-economic status of the parents has been analyzed.
Design/Methodology/Approach: Quantitative Content Analysis has been applied to measure the portrayal of parents in Drama serials. Top three entertainment channels ARY Digital, Hum TV and Geo TV were the targeted channels and parent-children based episodes were selected through purposive sampling. Out of 147 episodes, 308 scenes were selected. Scenes were coded on the predefined categories found in existing literature.
Findings: The results showed that there was not much significant relationship found between socio-economic status of the parents and their parenting style. However, generation raised by parents with high socio-economic status showed submissive behavior towards their parents while the children raised by parents with low socio-economic status showed disrespectful behavior to their parents.
Implications/Originality/Value: The findings suggest policy consideration to Pakistan Media Regulatory Authority regarding parents’ portrayal in drama serials. As respecting parents is our cultural value without any difference in socio economic status. But more materialistic approach is being projected in TV channels which need a second thought as the social norms
The Impact of Technological and Infrastructural Facilities on Student’s Learning: A Change Management Perspective
No full textPurpose: Change management is a systematic and methodical approach to dealing with organizational transitions and transformations with the ultimate goal of a prospective future. Technological and Infrastructural upgrades in any organization have been linked with strategic transformational change. This paper sheds light on the impact of technological and infrastructural facilities on students’ learning.
Design/Methodology/Approach: By following a quantitative research approach, data was collected through a survey questionnaire from 437 students enrolled in Public Sector Universities of Sindh province.
Findings: The findings revealed that Technological and Infrastructural facilities in Higher Education Institutes can positively influence the learning experience of students. The subdivision of technological facilities into basic, moderate, and advance level offers deeper insight pertinent to students' perceptions of technological literacy and its interaction with their learning experience in this digital era. Moreover, infrastructural facilities are linked with a conducive environment that ultimately could enrich students’ learning experience. This study's findings call for notable measures for the provision of adequate facilities to students across public sector higher education institutes.
Implications/Originality/Value: So it is concluded that technological and infrastructural facilities in Public Sector Higher Education Institutes have positive impact on the Learning experience of Students
The Barriers to and Facilitators of Sustainable Organizational Change
No full textAs the contemporary environment is infused with change, organizations push for change, and the notions of failure and success associated with organizational change management interventions are linked to (perceived) barriers and facilitators.
Purpose - This study aims to identify barriers and facilitators in organizational change management and investigate essential dimensions to consider to improve the successful implementation of change initiatives within organizations. As two ends of a spectrum, barriers and facilitators play a crucial role in either hindering or facilitating the progress of a change intervention. While barriers can impede organizational change success, they can also serve as facilitators.
Research Design - A literature review of over forty (forty) articles was conducted to determine how and how scholars have identified the variables contributing to the success or impeding change efforts. The study was conducted using a descriptive exploratory approach to identify variables considered barriers to or facilitators of change.
Findings - Based on descriptive analysis, the findings from the literature search were categorized under three (three) themes: 1/ Self; 2/ Social Support; and 3/ Organizational Support. A deeper understanding of each theme was achieved by categorizing it further into subcategories aligned with the given theme.
Value - This article provides a unique perspective on why planned interventions do not always consider the identified variables and, as a result, struggle to effect organizational change. By understanding factors that have a direct impact on change and assisting leaders and employees, this article provides a pathway for success in organizational change
Purchase Experience of Prepaid Electricity Users in South Africa
No full textPurpose: In South Africa residents and business owners are urged by government to manage the usage of electricity more effectively in order to curb consumption. Resistance from residents to convert to prepaid metering, led to the implementation of restrictions by electricity providers.
Design/Methodology/Approach: 389 low-income residents within the City of Tshwane were interviewed by means of a structured questionnaire. The purpose was to determine how prepaid users perceive the purchasing of credits, seeing that the fear of running out of electricity was one of the main reasons why post-paid users are reluctant to change.
Findings: In general, the results were positive, however, males and females of certain age groups and different levels of income had different opinion on some aspects. With regards to the reasons for running out of credits, and if and how this system encourage payment for usage were perceived by the users as convenient and easy.
Implications/Originality/Value: The results of this study could motivate post-paid users to convert to prepaid metering systems, if service providers adapt their current awareness campaigns by customising it to be reach specific target markets instead of following a generic approach that serve no purpose
Influence of Customer Relation Management, Service Quality on Customer Trust
No full textObjective: Technological developments and increasing living standards make people aware of the importance of a service. The development of Small and Medium Industries is closely related to the Ministry of Industry, especially business licenses. The Ministry of Industry as a public service should always improve the services provided to the community. This research was carried out in Small and Medium Industries as users of the Ministry of Industry's Public Center Service Unit.
The purpose of the study is to determine the effect of customer relationship management, service quality and trust in Small and Medium Industries partially, simultaneously and its implications on customer trust in the Central Public Service Unit of the Ministry of Industry.
Methodology: The problem is formulated in 3 hypotheses and tested by Structural Equation Modeling (LISREL 8.30) with 350 respondents. Findings: It is concluded that Hypothesis one (H1) Customer Relationship Management has a positive effect on customer trust, has a value of t>2 (3.57> 2). The influence of Customer Relationship Management on customer trust is 0.39. The second hypothesis (H2) Service Quality has a positive and significant effect on customer trust, the value of t>2 (2.32>2) and if service quality is improved, customer trust in the Ministry's Central Public Service Unit will increase by 22%. The third hypothesis (H3) Customer Relationship Management (CRM) and Service Quality simultaneously have a positive and significant effect on customer trust, the value of t > 2 (7.12> 2) and the magnitude of the effect is 0.71.
Implications: The Central Public Service Unit of the Ministry of Industry should provide maximum service so that consumers become loyal customers
Street Food Culinary and Dining Experience on Tourist Gratification in Kuala Lumpur Malaysia
No full textObjective: Culinary as well as dining experience and tourist gratification are debatably the two basic subject areas that organizational researchers and tourism industry looks into in order to appreciate tourist decision towards revisit intention. This study focused on tourists’ gratification with their street food culinary as well as dining experience in Malaysia. Using a relationship process, this study also explores satisfied tourists’ willingness and for each of the two key attributes of experiences: culinary experience and dining experience. Understanding this important relationship is vital for foodservice operators in reaching the desired level of tourist gratification.
Methodology: Regression analysis indicated that culinary experience is more important than dining experience which significantly determined tourists’ overall gratification.
Findings: Overall, the finding of the hypotheses in this research showed that culinary experience does have the highest standardized beta coefficient value (β=.292, p<.05) and had been determined as the most positive effect to tourists’ gratification as compared to dining experience (β=.158, p<.05). Meanwhile, dining experience has the most positive effect to revisit intention with highest standardized beta coefficient value (ß=.628, p<.05) and culinary experience have a slightly lower standardized beta coefficient value (ß=.181, p<.05) Based on the results, all hypotheses were accepted and supported by the findings.
Implications: This research therefore adds a new dimension to tourist gratification and revisit intention, especially in the area of tourism industry
Literacy, Poverty and Trade Openness in Pakistan: An Empirical Investigation
No full textPurpose: Education plays a vital role in improving the standard of living of the masses by providing them with better job opportunities and future earnings. This study has attempted to investigate the impact of the literacy rate on poverty in Pakistan. Methodology: This study is based on secondary data and has employed the Johansen Cointegration and VECM technique for empirical investigation. Headcount ratio is a dependent variable, employed as a proxy for poverty. In the present study, explanatory variables are literacy rate, trade openness, FDI and inflation rate.
Findings: The empirical findings from the study show that literacy rate and trade openness show a negative relationship with poverty in Pakistan. However, inflation shows a positive relationship with poverty.
Policy Implications: The study suggests that policymakers should initiate suitable measures to improve the education system in Pakistan. There is a dire need of increasing the enrolment rate at the primary level and special check on the drop-out ratio in public schools