CSRC Publishing: Open Journal Systems (Center for Sustainability Research and Consultancy)
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1354 research outputs found
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Customer Service Strategy and the Operational Performance of Public Universities in Lrec, Kenya
No full textPurpose: To assess the effect of customer service on the operational performance in Lake Region, Kenya
Design: The study was anchored on the stakeholder theory. A causal research design was used, with data collected from ten universities in the western region using stratified proportionate random sampling. The target population was 923 and the sample included 229 staff who responded to the questionnaires. Data was collected and analyzed using SPSS software.
Findings: The study found that customer service strategy alignment
had a significant effect on the operational performance of public universities in the Lake Region Economic Block, Kenya customer service alignment strategy (t=17.877)
Value: In conclusion customer service strategy alignment had significant and positive impact on performance of public universities in Lake Region Economic Block
Effect of Natural Resources and Human Development on Industrial Production in Belt and Road Initiative Countries: An Analysis
No full textPurpose: This study examines the impact of natural resources, human development, and renewable energy on industrial productivity, utilizing data from 105 Belt and Road Initiative countries from 2001 to 2021. Panel-data estimation techniques are commonly employed to analyze data.
Design/Methodology/Approach This set includes tests for DH causality, panel cointegration, slope homogeneity, cross-sectional dependence, FGLS, and PCSE models. The CIPS and CADF tests show that ED, GDP, NR, and GF are all level (1) stationary. The GE and TR tests, on the other hand, indicate that the series is stationary at I (1). The Wasteland and Pedroni tests support this result, which is consistent with the Model's long-term cointegration. The FGLS Model in BRI member countries also backs up the EKC framework.
Findings: The findings indicate that BRI nations require green finance and renewable energy to diminish their carbon footprints. The research says that BRI countries are releasing more CO2 because they are mining for natural resources.
Implications/Originality/Value The study says that if BRI countries want to help the environment, they should focus on green energy and long-term financing
Resilience in a Challenging Environment: Employees’ Views on Robustness, Agility and Integrity of SMEs in Sindh, Pakistan
No full textPurpose: SMEs are drivers of economic growth and potent of prosperity, but they face numerous challenges because of their vulnerabilities and uncertain situations. To identify the challenges faced by SMEs, relevant literature was reviewed.
Design/Methodology/Approach: This study probes into the SMEs resilience in Sindh province by soliciting perspective of SMEs employees. A survey was conducted in Hyderabad and Karachi through a closed-ended questionnaire, and analysis was done on SPSS in terms of descriptive statistics and t-test.
Findings: Findings reveal that SMEs lack organizational reliance and have resilience issues in terms of their agility and integrity. SMEs need strategic planning for innovation, holistic human resource development, technology adoption, financial sustainability, contingency planning, effective networking.
Implications/Originality/Value: Future research is suggested for investigating the different types of organizational resilience, i.e. cultural or psychological resilience, financial resilience, technological resilience, and environmental & social resilience
Role of Good Corporate Governance in Preventing Financial Statement Fraud and Money Laundering
No full textPurpose: This study aims to evaluate the effectiveness of corporate governance in influencing anti-money laundering efforts and financial statement fraud within banking firms listed on the IDX from 2018 to 2023.
Methodology: The research employs an associative method with a quantitative approach. Data collection is based on quantitative data sourced from secondary materials, such as annual and financial reports of banking companies listed on the IDX during the 2018–2023 period. Using a purposive sampling technique, the research population of 46 firms was refined to a sample of 39 companies over six years, resulting in a total of 234 observations. The study incorporates both independent and dependent variables. The independent variable, representing corporate governance strength, is measured using the GCG self-assessment of banking institutions. Meanwhile, the dependent variables include financial statement fraud and anti-money laundering. Data analysis is conducted using logistic regression analysis.
Findings: The results indicate that strong corporate governance positively influences anti-money laundering measures while reducing the likelihood of financial statement fraud.
Originality: The novelty of this study is looking into money laundering in banking, which is under-researched topic, modifying the Beneish M-Score, and evaluating GCG through self-assessment
Digital Technologies as Strategic Resources: A Resource-Based Framework for Supply Chain Visibility Enhancement
No full textPurpose: In the era of digital transformation, enhancing supply chain visibility through digital technologies is critical, yet there is limited consensus on their application across strategic, tactical, and operational levels within focal organization. This study investigates how digital technologies enhance supply chain visibility by enabling focal firms to acquire and exploit information from key stakeholders: suppliers, customers, and internal teams.
Design/Methodology/Approach: Grounded in the resource-based view theory and employing structural equation modeling, the study analyzes the relationships between different levels of digital technology application and three dimensions of supply chain visibility: supplier, customer, and internal visibility.
Findings: The findings reveal that strategic and tactical applications of digital technologies significantly enhance all three dimensions of supply chain visibility, while operational applications show no significant effect.
Implications/Originality/Value: Findings advance the supply chain management literature by empirically validating the differential impacts of tactical and strategic digital technology applications on three distinct dimensions of supply chain visibility, conceptualized herein for the first time. Addressing recent calls for deeper inquiry into digital technology and supply chain management integration, it offers theoretical grounding via the Resource-Based View and practical guidance for manufacturing firms in emerging economies to enhance visibility and performance through targeted digital investments
Digital Disruption in Islamic Finance: A Comparative Study of FinTech in Islamic and Conventional Financial Systems (2020–2025)
No full textPurpose: This study investigates the transformative impact of financial technology (FinTech) on Islamic finance and compares its adoption and implications with conventional financial systems. It focuses on to understand how digital instruments are restructuring Islamic financial operations, education, and ethical practices, while emphasizing both the benefits and challenges of FinTech integration.
Design/Methodology/Approach: The research is based on a Systematic Literature Review (SLR) integrated with contextualized case studies from publications between 2020 and 2025. It analyses the contribution of digital technologies such as blockchain, mobile banking, and digital platforms in the evolution of Islamic financial digitalized systems, particularly focusing on the ideologies of Shariah compliance.
Findings: The findings show that FinTech elevates transparency, efficiency, and fraud reduction, but its acceptance in Islamic finance is gradual due to strict Shariah compliance requirements. In comparison, conventional finance adopts FinTech more qucikly due to fewer ethical and regulatory constraints. Key challenges in Islamic finance include regulatory gaps, limited infrastructure, and lack of practical implementation.
Practical Implications: This research contributes valuable insights for policymakers, financial institutions, and educators by emphasizing the requirement for regulatory development, technological infrastructure, and ethical alignment in the Islamic FinTech landscape. It motivates proactive strategies to support innovation while maintaining Shariah compliance.
Originality and Value: This study participates a comparative and interdisciplinary perspective on FinTech’s impact in Islamic finance. By connecting theoretical literature with practical case studies, it finds critical gaps and offers recommendations for ethical digital transformation, making it a strategic resource for stakeholders maneuvering Islamic financial modernization
Leveraging Supply Chain Visibility to Strengthen Risk Management: Insights from Information Processing Theory
No full textPurpose: This research examines the role of supply chain visibility in enhancing supply chain risk management amidst increasing global uncertainties. Drawing on Information Processing Theory, it investigates how visibility across suppliers, customers, and internal operations enables firms to effectively identify, assess, and mitigate risks within their supply chain networks.
Design/Methodology/Approach: The study integrates a comprehensive literature review on supply chain visibility, risk management, and information processing, complemented by empirical evidence derived from a survey of 268 manufacturing firms.
Findings: The results reveal that supplier visibility and internal operational visibility significantly influence both reactive and proactive dimensions of supply chain risk management. Conversely, customer visibility did not demonstrate a significant relationship with these risk management dimensions.
Implications/Originality/Value: This research contributes to the academic discourse on supply chain risk management by empirically demonstrating the differential impact of various visibility dimensions. It also offers actionable guidance for managers, highlighting the strategic importance of fostering supplier and internal visibility as key assets for improved information processing and effective risk mitigation in complex global supply chains
Budget Development Process and Financial Accountability of County Governments in Western Region, Kenya
No full textPurpose: The budget development process is recognized globally as a vital tool in attaining efficient service delivery, strategic resource allocation and fiscal discipline, thus promoting financial accountability. The study sought to evaluate the effect of budget development process on the financial accountability of county governments in Western Region, Kenya.
Design/Methodology/Approach: The study adopted descriptive and correlational research design while targeting the County Executive Committee Members in charge of Finance, County directors for budget, accounting services and internal audit and members of county assembly from county governments in Western Region, Kenya. A sample size of 158 respondents was determined using Slovin’s formulae technique. Stratification sampling technique was adopted, integrating the census method for CECMs-finance and directors, and simple random sampling with proportionate allocation for MCAs. Data was collected through questionnaires that were analyzed descriptively using mean, percentages, standard deviations and frequencies and inferentially using simple regression analysis.
Findings: Findings from the study highlighted a positive and significant relationship between budget development process and financial accountability (B=0.685, p=0.000).
Implications/Originality/Value: The study recommends county governments to institutionalize regular reviews of budget estimates, strengthen strategic planning and empower county assembly committees and internal audit units to effectively monitor the implementation of the appropriation bil
War on Terror and Long-lasting Impacts that it has on the Societal Settings of Afghanistan
No full textPurpose: The war on terror has caused immense devastation in Afghanistan, with Pakistan playing a crucial role as a frontline state. This study examines the extent of destruction in Afghanistan, Pakistan’s contributions to the war on terror, the social impact on Afghan society, and global efforts toward Afghanistan’s reconstruction.
Design/Methodology/Approach: A qualitative approach was used, employing meta-analysis to evaluate historical, empirical, descriptive, and analytical perspectives on Afghanistan’s war on terror. Primary data was obtained from unpublished office files, while secondary sources included U.S. foreign policy documents, books, journals, newspaper articles, conference papers, and documentaries. The study follows APA referencing style and qualitative methods to provide a comprehensive analysis.
Findings: The research reveals that the war on terror has severely damaged Afghanistan’s infrastructure and disrupted its social fabric. Afghan society has repeatedly suffered due to prolonged conflict, resulting in lasting instability. Future policies must address these consequences and prioritize sustainable peace.
Implications/Originality/Value: This study emphasizes the need for regional and international collaboration to rebuild Afghanistan. Achieving long-term peace is not only crucial for Afghanistan but also essential for the security and stability of the entire region
Impact of Sustainable Development Goals (SDGs) on Quality Education Impacting other SDGs in Pakistan Higher Education Institutions: Moderation and Mediation of Resource Slack and Shared Vision Capability
No full textPurpose: This paper seeks to review and analyze the progress made in the attainment of Sustainable Development Goal (SDGs) as set by the United Nations in 2015 with focus on SDG-4 i.e., Quality Education impacting the others.
Design/Methodology/Approach: The Smart Pls 4.0 has been used to test the relationship among variables. The data was collected from 384 respondents working in Higher Education Institutions in Pakistan using a self-administered survey questionnaire through convenience sampling technique.
Findings: The study discovered that principles and values, social environment, solidarity, human dignity, human freedom positively and significantly impact quality education, while citizenship and participation insignificantly impact. On the other hand, shared vision capability fully mediates the relationship between the citizenship, participation and quality education, while partially mediates the relationship among principles and values, social environment, solidarity, human dignity, human freedom and quality education. Resource slack shows positive and significant moderating impact on social environment, solidarity, human dignity, human freedom and quality education, while it shows insignificant moderating impact on principles and values, citizenship, participation and quality education..
Implications/Originality/Value: These research results make a significant contribution to helping higher education institutions to form the environmental corporate social responsibility policies by keeping in mind SDG’s for fulfilling sustainable development objectives and to establish the environmental friendliness criteria in society