Donald & Barbara Zucker School of Medicine at Hofstra/Northwell
Hofstra Northwell Academic Works (Hofstra Northwell School of Medicine)Not a member yet
9590 research outputs found
Sort by
School of Graduate Nursing and Health Professions to Launch
No full textThis article discusses the founding of the graduate school of nursing, which is a partnership between Hofstra University and Northwell
Long Island Jewish Medical Center Wins ANCC Magnet Award
No full textThis newsletter article celebrates LIJMC\u27s achievement of the first magnet designation in New York State
Long Island Jewish Medical Center Named First Magnet Hospital in New York State
No full textArticle in Nursing Spectrum about Long Island Jewish achieving the first Magnet designation in New York State
Relationship between Employee Engagement and Patient Satisfaction
No full textPatient satisfaction is a crucial measure of healthcare performance, and studies indicate a positive link between organizational culture and customer satisfaction. Research by Greenslade and Jimmieson highlights that an organizational climate focused on service can enhance performance and patient satisfaction. Tzeng et al. found that a strong culture, effective communication, and shared values contribute to both job and patient satisfaction, while Gillespie et al. suggest that an empowering culture aligned with the organization’s mission boosts satisfaction. To explore the connection between employee engagement and patient satisfaction, it’s essential to review engagement surveys, collaborate on improvement plans, and actively involve staff in decision-making through open communication, team-building events, and feedback mechanisms. Regular monitoring, such as pulse surveys and patient satisfaction assessments, along with leadership visibility and open-door policies, fosters accountability and continuous improvement
