Copenhagen Business School: CBS Open Journals
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The Use of Anthropology as a Management Framework in a Corporate Context: Review and Prospects
Get PDFMany anthropologists work with corporations to understand and work effectively with communities impacted by their activities. This paper presents a Social Ecology model oriented to citizen empowerment and impact management, identifying concepts that shape ethnography into a management framework: informal networks and routines, human geography, and citizen issue management. Affecting corporate behavior can be accomplished in phases, from community assessment, to issue management, to ethnographic training programs. Their applications are described in a subdivision development, an electric utility project, and a program of paradigm change in the right-of-way, infrastructure and energy industries
People Are Not Users
Get PDFEthnographic methods have filtered from academia to product development, particularly in the technology industry, and into the broader ‘human-centered’ design practice. In the process, the ethnographic influence has entered the toolkits of other practitioners. This article argues that, despite an overall positive impact, the implementation of ethnographic methods has had less of an impact on the tendency to think of people primarily in relation to a specific product or service as “users”, “customers” or “clients”, which results in both a simplistic and individualistic view of human experiences. I argue that there is untapped potential in our discipline’s holistic thinking as applied to our work outside of academia. One existing avenue that lends itself to translating holism into design is service design, a field of practice that shifts the focus from the design of one-off solutions (material products, digital products and others) to the design of a system of products, interactions and processes intended to serve ordinary people, often with the objective of improving their lives and well-being. These services can encompass, but are not limited to any one, digital interactions, physical products, communication materials or human interactions, and address the behind-the-scenes organizational change that must occur to support the creation and maintenance of services focused on people. Anthropologists can bring a special perspective to service design through their attention to understanding whole systems and, in the process, can counteract the individualism inherent in some design practices and corporate frameworks. The examples used here reflect my own experiences as the anthropologist informing service design projects.
Transformativ læring på masteruddannelsen
Get PDFKan man uddanne sig til at blive en dygtigere leder? Det spørgsmål er relevant for alle masteruddannelser og mange andre uddannelser og kurser i ledelse. Svaret i denne artikel er et betinget ja. Betinget, fordi det ikke er ligegyldigt, hvordan lederuddannelser udformes, og hvilke pædagogiske og didaktiske principper, der anvendes i undervisningen. Det skyldes at effekten på deltagernes ledelsespraksis afhænger både af deres viden, deres refleksionsevne og af deres personlige mod til at bruge deres viden og refleksioner til at forandre udøvelsen af ledelse i praksis. I denne artikel redegør vi for den teoretiske baggrund for og den praktiske implementering heraf i et konkret masterfag i strategisk pædagogisk lederskab i skolen
Et spøgelse går gennem Europa – igen!
Get PDFArtiklen kan læses som en advarsel mod den eskalerende højreradikalisme. Med udgangspunkt i en præsentation af højreradikalismens udbredelse og ”succes”, tegner artiklen en profil af de højreradikale strømninger med direkte relation til fascismen
Debatten om den nye performance management – om designproblemer og designløsninger
Get PDFEn bølge af eksempler fra en række globale og højt profilerede virksomheder, der ændrer deres performance management, har i de senest år skabt megen debat om, hvordan performance management processer og systemer bedst designes. I denne artikel ser vi nærmere på feltet performance management, og går på tværs af virksomhedseksemplerne for at søge svar på spørgsmålene om, hvad det er for problemer, der skaber dette behov for forandring, og hvilke løsninger det er, der udpeges? Svarene på disse spørgsmål er interessante af flere grunde. For det første fordi de søger noget mere principielt ved debatten, og dermed en viden om, hvad performance management er, og hvilke forskellige former det kan tage i organisationer. For det andet fordi svarene er et bidrag til at skabe overblik over de mange forskellige dele af performance management, der i øjeblikket udfordres, og de designvalg, der udses som potentielle løsninger