E-Journal Universitas Wiraraja
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Inovasi Pelayanan Publik Pada Layanan Administrasi Kependudukan
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The government always makes efforts to improve the quality of service continuously and sustainably. Public service innovation is carried out to improve the quality of public services, especially in the provision of population services. One of them is the ADM machine (Independent Dukcapil Pavilion) to assist the community in printing population documents. This research aims to determine innovation in population document management services as an improvement in service quality in Sumenep Regency at the Population and Civil Registration Service. This research was conducted using qualitative descriptive research methods. The research focus refers to the characteristics of innovation including: relative advantage, compatibility, complexity, triability and observability. The research results show that the ADM machine is a form of public service innovation that has its own advantages and characteristics, while of course there are still some shortcomings. This study recommends the need for an evaluation of the ADM machine to improve service to the community.
Keywords: Public Service, Innovation, Service Quality, Population Services
Abstrak
Pemerintah senantiasa melakukan upaya peningkatan kualitas pelayanan secara terus menerus dan berkelanjutan. Inovasi pelayanan publik dilakukan untuk peningkatan kualitas pelayanan publik terutama dalam pemberian layanan kependudukan. Salah satunya dengan mesin ADM (Anjungan Dukcapil Mandiri) untuk membantu masyarakat dalam hal pencetakan dokumen kependudukan. Penelitian ini bertujuan untuk mengetahui inovasi pelayanan kepengurusan dokumen kependudukan sebagai peningkatan kualitas pelayanan di Kabupaten Sumenep di Dinas Kependudukan dan Pencatatan Sipil. Penelitian ini dilakukan dengan menggunakan metode penelitian deskriptif kualitatif. Fokus penelitian mengacu pada karakteristik inovasi meliputi: keunggulan relatif (relative advantage), kesesuaian (compatibility), kerumitan (complexity), kemampuan dilakukan percobaan (triability), dan dapat diamati (observability). Hasil penelitian menunjukkan bahwa mesin ADM merupakan bentuk inovasi pelayanan publik yang memiliki kelebihan dan ciri khas tersendiri, disamping tentunya masih dijumpai beberapa kekurangan. Penelitian ini merekomendasikan perlu adanya evaluasi terhadap mesin ADM untuk peningkatan pelayanan kepada masyarakat.
Kata Kunci: Pelayanan Publik, Inovasi, Kualitas Pelayanan, Pelayanan Kependuduka
OPTIMALISASI PEMUNGUTAN RETRIBUSI PELAYANAN PARKIR DALAM PENINGKATAN PENDAPATAN ASLI DAERAH
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One potential source of Regional Original Income is the parking services sector, so optimization is needed in collecting parking fees. The aim of this research is to find out how to optimize the collection of parking service fees in order to increase local revenue carried out by the Sumenep Regency Disperkimhub. The method in this research uses a qualitative approach. The results of this research are: 1) Expanding the acceptance base by conducting new location surveys. 2) Strengthening the collection process by adjusting retribution rates and increasing human resources, 3) Improving supervision by always controlling with Samsat, 4) Increasing efficiency and reducing collection costs by adjusting tariffs and the collection process. 5) Increase reception capacity by implementing special parking and storage management plans. The recommendation that can be given by the author is that the Government of the Disperkimhub of Sumenep Regency must always improve the optimization of parking retribution collection, especially illegal parking services.
Keywords: Parking Services, Collection, Optimization
Abstrak
Salah satu sumber Pendapatan Asli Daerah yang potensial adalah sektor jasa perparkiran, sehingga dibutuhkan optimalisasi dalam pemungutan retribusi parkir. Tujuan dari penelitian ini adalah untuk mengetahui bagaimana optimalisasi pemungutan retribusi pelayananan parkir dalam rangka peningkatan pendapatan asli daerah yang dilakukan oleh Disperkimhub Kabupaten Sumenep. Metode dalam penelitian ini menggunakan pendekatan kualitatif. Hasil penelitian ini adalah: 1) Memperluas basis penerimaan dengan melakukan survey lokasi baru.2) Memperkuat proses pemungutan dengan menyesuaikan tarif retribusi dan meningkatkan SDM, 3) Meningkatkan pengawasan dengan selalu mengontrol bersama Samsat, 4) Meningkatkan efisiensi dan menekan biaya pemungutan dengan menyesuaikan tarif dan proses pemungutan. 5) Meningkatkan kapasitas penerimaan dengan melakukan rencana pengelolaan parkir khusus dan penitipan. Rekomendasi yang bisa diberikan oleh penulis yaitu Pemerintah Disperkimhub Kabupaten Sumenep harus selalu meningkatkan optimalisai pemungutan retribusi parkir terutama jasa parkir liar.
Kata Kunci : Pelayanan Parkir, Pemungutan, Optimalisas
KUALITAS PELAYANAN PENYALURAN BANTUAN SOSIAL USAHA MIKRO KECIL DAN MENENGAH (UMKM) DI DESA PAMOLOKAN KECAMATAN KOTA SUMENEP
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kualitas pelayanan penyaluran bantuan sosial berupa barang yang dilakukan Pemerintah Desa Pamolokan Kecamatan Kota Sumenep dapat terselesaikan dengan baik dengan memperlihatkan pada 5 dimensi kualitas pelayanan yang baik dalam melakukannya kepada pelaku usaha UMKM, yaitu 1) Penampilan aparat Desa Pamolokan dalam penyaluran bantuan sosial berupa barang kepada pelaku usaha UMKM dengan berpenampilan sopan dengan bersikap yang baik dan rapi sehingga pelaku usaha UMKM yang menerimanya merasa nyaman diperhatikan oleh Pemerintah Desa Pamolokan, 2) Keandalan Pemerintah Desa Pamolokan dalam memberikan pelayanan dan penyaluran bantuan sosial berupa barang kepada pelaku usaha UMKM sangat optimal dan akurat.
ABSTRACT
Of presenting Pamolokan's Village agency in social assistance channelizing as goods to UMKM'S effort agent by gets good form performance with posed good one and orderly so UMKM'S effort agent that accepts it to perceive noticed cozy by Commanding Silvan Pamolokan, Silvan Commanding reliabilities Pamolokan in give service and social assistance channelizing as goods to UMKM'S effort agent so optimal and accurate and service rate, ministering accuracy and service fluency that is given corresponds to effort that done by UMKM, to Silvan Commanding comments Pamolokan as giving as service and social assistance channelizing as goods to UMKM'S effort agent, done by responsive and straightforward goods to be given to put hand out UMKM'S effort agent, 4) Sureties that at Silvan Commanding indication Pamolokan and penyuluran's application social assistance as goods with goods quality that is given good and goods in a state orisinil, 5) Taste emphaty one that pointed out by Pamolokan's Village Government in ministering social assistance channelizing as goods to UMKM'S effort agent with attentive.
Key word : Ministering quality, Social assistance, and Village Governanc
GAYA KEPEMIMPINAN KEPALA SEKOLAH DALAM MENINGKATKAN KEDISIPLINAN GURU
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Headmaster constitutes an official which professional in organisational schooled commisioned manages all source and work to equal teachers in teach student to reach to the effect education. SD is Cangkreng's Country i. Lenteng's district. Carrying on SD Cangkreng's activity i. lies under naungan Education and culture ministry . Problem that is analyzed in this paper How Inspires headmaster leadership In Increase Teacher discipline at i. SDN Cangkreng Lenteng's district Sumenep's Regency, meanwhile to the effect research To Know headmaster leadership Style In Increase Teacher discipline at i. SDN Cangkreng Lenteng's district Sumenep's Regency. deskreptif kualitatif's observational method, with observational focus which is 1 ) Having vision , 2 ) ability Take A Decision, 3 ) ability Motivate, 4 ) ability Restrain Subordinates and 5) Responsibility. Subjek is this research key informan, main and supporting, interview's data collecting tech, observation and documentation, with data analysis with data reduction approaching and data verification. Result observationaling to point out headmaster leadership style SDN Cangkreng 1 Lenteng well, have can in develop education and school corresponds to vision and mission that is done, so in the presence school and teacher gets better, particularly deep discipline learns that points out tall profesionalitas, which is 1) SDN Cangkreng's headmaster i. Lenteng has vision and mission in point, where is clench Schooledding to have idea to become forward school and gets vision appropriate achievement and its mission, 2 ) SDN Cangkreng's headmasters i. Lenten has kebernaian in take right decision in increasing upturned schooled, disciplined step-up learns, 3 ) SDN Cangkreng's headmasters 1 Lenteng everlastingly point out its ability gives to motivate move teachers about job disciplines, 4 ) SDN Cangkreng's headmasters i. Lenteng can restrain situations at schooled for can amends and forward of student education facet and also environmentally schooled, 5 ) SDN Cangkreng's headmasters i. Lenteng has to perceive accountabilities to subordinates especially on learning activity at schooled, liabilities motivates to learn that gets tall performance.
Keyword : Vision , Motivation, Responsibility, Discipline and School clench.
Abstrak
Kepala Sekolah merupakan seorang pejabat yang profesional dalam organisasi sekolah yang bertugas mengatur semua sumber dan bekerja sama dengan guru-guru dalam mendidik siswa untuk mencapai tujuan pendidikan. SD Negeri Cangkreng I Kecamatan Lenteng. Menjalankan kegiatannya SD Cangkreng I berada di bawah naungan Kementrian Pendidikan dan Kebudayaan. Masalah yang diteliti dalam skripsi ini Bagaimana Gaya Kepemimpinan Kepala Sekolah Dalam Meningkatkan Kedisiplinan Guru di SDN Cangkreng I Kecamatan Lenteng Kabupaten Sumenep, sedangkan tujuan penelitian Untuk Mengetahui Gaya Kepemimpinan Kepala Sekolah Dalam Meningkatkan Kedisiplinan Guru di SDN Cangkreng I Kecamatan Lenteng Kabupaten Sumenep. Metode penelitian deskreptif kualitatif, dengan fokus penelitian yaitu 1) Memiliki visi, 2) Kemampuan Mengambil Keputusan, 3) Kemampuan Memotivasi, 4) Kemampuan Mengendalikan Bawahan dan 5) Tanggungjawab. Subjek penelitian ini informan kunci, utama dan pendukung, teknik pengumpulan data interview, observasi dan dokumentasi, dengan analisa data dengan pendekatan reduksi data dan verifikasi data. Hasil penelitian menunjukkan gaya kepemimpinan Kepala Sekolah SDN Cangkreng 1 Lenteng baik, telah mampu dalam mengembangkan pendidikan dan sekolah sesuai dengan visi dan misi yang dilakukan, sehingga keberadaan sekolah dan guru menjadi lebih baik, terutama dalam kedisiplinan guru yang menunjukkan profesionalitas tinggi, yaitu 1) Kepala Sekolah SDN Cangkreng I Lenteng memiliki visi dan misi yang tepat, dimana Kepal Sekolah memiliki gagasan untuk menjadi sekolah yang maju dan berprestasi sesuai visi dan misinya, Kepala Sekolah SDN Cangkreng I Lenten mempunyai kebernaian dalam mengambil keputusan yang tepat dalam peningkatan kemajuan sekolah, peningkatan disiplin guru , 3) Kepala Sekolah SDN Cangkreng 1 Lenteng senantiasa menunjukkan kemampuannya memberikan memotivasi menggerakkan guru tentang kedisiplinan kerja, 4) Kepala Sekolah SDN Cangkreng I Lenteng mampu mengendalikan keadaan di sekolah untuk bisa berkembang dan maju dari segi pendidikan siswa maupun lingkungan sekolah, 5) Kepala Sekolah SDN Cangkreng I Lenteng memiliki rasa tanggung jawab kepada bawahan terutama pada kegiatan pembelajaran di sekolah, kewajiban memotivasi guru agar berkinerja
Kata kunci : Visi, Motivasi, Tanggungjawab, Kedisiplinan dan Kepal Sekolah
MEKANISME SISTEM PROPORSIONAL TERBUKA PADA PEMILIHAN DEWAN PERWAKILAN RAKYAT DI INDONESIA
Get PDFThe aim of this research is to analyze the mechanism of the open proportional system in the General Election of the People's Representative Council in Indonesia by referring to Law Number 7 of 2017 concerning General Elections which regulates the open list Proportional Election System, where this system can give rise to a polemic in the struggle for seats. in a very competitive parliament that has the effect of giving birth to an unhealthy model of competition between candidates that only aims to gain as many votes as possible from voters by relying solely on money and popularity. This research method uses normative juridical in answering the problems in this paper. Meanwhile, the results of the research obtained are that an open Proportional System makes it possible for anyone to nominate themselves as members of the legislature. In this system, a person who gets the most votes can take a seat as a member of the People's Representative Council even though the person concerned is at the bottom of the ballot paper
IMPLEMENTATION OF BLUE OCEAN STRATEGY IN WINNING BUSINESS COMPETITION (CASE STUDY AT PT. TELKOM INDONESIA Tbk, WITEL SUKABUMI)
Get PDFCompetition in the internet service industry in Indonesia has increased along with the demands and needs of the community. This is due to the development of technology that is increasingly advanced and rapid and raises the need to use the internet for every human activity. So there needs to be changes - changes in the right strategy to win business competition. This study aims to determine the Blue Ocean Strategy at PT. Telekomunikasi Indonesia Tbk, Witel Sukabumi in winning business competition. Informants in this study were Telkom Witel Sukabumi Strategy Manager, Strategy Manager Staff and HRD Staff Telkom Witel Sukabumi and Telkom Witel Sukabumi Customers. This study uses a qualitative method with a case study approach. Data collection techniques using observation, interviews and documentation. Technical data analysis through data reduction procedures, data presentation, and drawing or verifying conclusions. Data validation techniques in this study used source triangulation, technical triangulation and time triangulation. The results of the study show that Telkom is in a fairly tight competitive position but has the potential to move towards the blue ocean area, by using a blue ocean analysis framework, namely a four-step framework, a strategy canvas, and also implementing blue ocean principles will show that telkom witel sukabumi won business competition in fiber optic internet
PENGARUH TATA KELOLA PERUSAHAAN TERHADAP KINERJA PERUSAHAAN: PERAN BIAYA KEAGENAN SEBAGAI MEDIASI
Get PDFThis research aims to evaluate how corporate governance influences firm performance, considering the role of agency costs as mediation. The research sample consists of 120 manufacturing companies listed on the Indonesia Stock Exchange. The research data used quantitative data from companies' financial statements and annual reports from 2018 to 2022. The analysis method used is panel regression, and data validation was conducted using E-Views 12 software. The research results indicate that board size, managerial ownership, and institutional ownership do not significantly influence agency costs. However, agency costs significantly positively influence firm performance, as measured by ROA. Additionally, board size has a significant negative influence on firm performance. Meanwhile, managerial ownership and institutional ownership do not show a significant influence on firm performance. The mediation test results show that the influence of corporate governance on firm performance can’t be mediated by agency costs
THE STUDY OF THE IMPLEMENTATION OF THE HOT-FIT MODEL IN ANALYZING THE USE OF QRIS IN MALANG CITY
Get PDFThis study aims to analyze the implementation of the HOT-FIT model in the use of QRIS in Malang City, focusing on the variables of System Quality, Information Quality, and Service Quality. Involving 180 QRIS users as respondents, the results indicate that user satisfaction significantly affects the benefits of using the QRIS application. Information quality has a significant impact on user satisfaction but does not directly influence benefits or system usage. Meanwhile, service quality significantly affects user satisfaction, benefits, and system usage. System quality also significantly influences user satisfaction and system usage, but does not directly affect the benefits received by users. Furthermore, system usage proves to have a significant effect on the benefits obtained. Mediation analysis shows that user satisfaction serves as a significant mediator between service quality, system quality, and benefits, whereas information quality does not show a significant impact on benefits through system usage. These findings provide important insights for the development and enhancement of QRIS services in Malang City to improve user experience and perceived benefits. This research is expected to contribute to the understanding of the factors influencing the effectiveness of QRIS usage and to offer recommendations for service providers to enhance quality and user satisfaction
Pelatihan Design Thingking pada Badan Usaha Milik Desa JATIREJO MEKAR JAYA dalam Upaya Pengembangan Produk dan Produktivitas Aset
Get PDFBumdes Jatirejo Mekar Jaya berlokasi di Desa Jatirejo, Kecamatan Banyakan, Kabupaten Kediri, dimana sekarang ini memiliki tiga unit usaha yaitu, Unit Usaha Pertanian, Unit Usaha Perdagangan, Unit Usaha Multimedia Digital. Dari tiga unit usaha hanya satu unit usaha yang berjalan yaitu Unit Usaha Pertanian, sedangkan aset tetap yang dimiliki belum termanfaatkan dengan baik. Salah satu kendala utama pengurus inti dalam menjalankan bisnisnya adalah kesulitan dalam membuat ide bisnis dan bagaimana mengembangkan ide bisnis tersebut supaya memiliki manfaat dan memiliki nilai (value). Penulis memberikan bantuan berupa Pelatihan Design Thinking kepada Pengurus Inti Bumdes agar bisa mendapatkan ide bisnis yang sesuai dan ide tersebut bisa memaksimalkan penggunaan aset tetap yang dimiliki. Rangakain acara Pelatihan berjalan dengan lancar sesuai dengan apa yang direncanakan. Dari hasil pelatihan yang telah dilakukan, didapatkan empat ide bisnis lengkap dengan analisis value nya menggunakan Attribute Consequence Value (ACV) dan Value Proposition Canvas (VPC). ACV dan VPC ini merupakan tools yang ada dalam Design Thinking yang berfungsi mengeksplore nilai yang ada dalam ide bisnis dan memudahkan dalam eksekusi ide bisnis yang telah ditentukan
EFEKTIVITAS SOSIAL MEDIA DAN PEMASARAN INTERAKTIF TERHADAP KEPUTUSAN PEMBELIAN PRODUK KOSMETIK LOKAL
Get PDFThis research was conducted to measure how much influence the effectiveness of social media and interactive marketing influences consumer purchasing decisions. The method used in this research is descriptive and associative with a quantitative approach. The population in this study is made up of users of TikTok Luxcrime's followers in Sukabumi city, using the probability sample method. When conducting this study, 400 respondents were given online questionnaires. The analysis technique employs multiple linear regression with simultaneous and partial influence methods. The findings of this study indicate that the effectiveness of social media on purchasing decisions has a positive and significant impact. Furthermore, interactive marketing positively and significantly impacts purchasing decisions