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Systematic Literature Review on Public Engagement via Government Social Media during the COVID-19 Crisis
Get PDFPublic engagement on government social media platforms can boost public trust in government while also improving and speeding up the distribution of health information. The importance of public engagement and its widespread existence have promoted extensive academic research on this channel. The purpose of this systematic literature review is to identify and bridge gaps in theories and conceptual frameworks in studies of public engagement via government social media. Furthermore, the objective of this research is to establish a comprehensive framework for analyzing how the public's engagement on government social media during the COVID-19 pandemic is affected by elements including information quality, source credibility, social media characteristics, and personal trust. The PRISMA method is used to review publications from 2019. After an extensive systematic review procedure that involved searching for relevant publications and utilizing inclusion and exclusion criteria to retrieve those that met the study's purpose, 32 papers were finally selected from the Scopus and Google Scholar databases. Finally, this study's findings shed light on the interactions between the public and the government during COVID-19 and offer recommendations for further research on public engagement, including more diverse social media types, the expansion of public engagement forms on social media, and the adoption of different theory or model. This study provides more evidence for research on public online engagement and offers some practical implications for effective communication between governments and the public
Reviewer Acknowledgements for Applied Economics and Finance, Vol. 11, No. 1
No full textApplied Economics and Finance (AEF) would like to acknowledge the following reviewers for their assistance with peer review of manuscripts for this issue. Many authors, regardless of whether AEF publishes their work, appreciate the helpful feedback provided by the reviewers. Their comments and suggestions were of great help to the authors in improving the quality of their papers. Each of the reviewers listed below returned at least one review for this issue.Reviewers for Volume 11, Number 1 Ali Darub Al-Hiyali, University of Anbar, IraqFahri ÖZSUNGUR, Adana Science and Technology University, TurkeyGetamesay Bekele Meshesha, Ethiopian Civil Service University, EthiopiaIgor Matyushenko, School of Foreign Economic Relations and Touristic Business, UkraineJosephine Ofori Adofo, The World Bank, USAMagdalena Radulescu, University of Pitesti, RomaniaMarco Muscettola, Independent Researcher-Credit Risk Manager, ItalyNikoloz Chikhladze, Akaki Tsereteli State University, GeorgiaPayal Chadha, University of Wales Prifysgol Cymru, KuwaitRajeev Rana, APB Govt. P.G. College, IndiaSebastian Schich, Organisation for Economic Coopertaion and Development (OECD), FranceShaoshu LI, Cornell University, USA Nikki GibbsEditorial AssistantOn behalf of,The Editorial Board of Applied Economics and FinanceRedfame Publishing9450 SW Gemini Dr. #99416Beaverton, OR 97008, USAURL: http://aef.redfame.co
The Brazilian Economy in the Recent Decades: an Analysis Using Synthetic Control
Get PDFApplying the synthetic control method, this article analyzes the cyclical reversal of the Brazilian economy after 2010 and the 2015-2016 recession considering thirty-five macroeconomic, institutional, and sectoral variables. In general terms, it was observed that the inconsistency of fiscal and monetary policies, the low level of productivity (sectorial and aggregate), the internal rate of return on capital, investment rate, the declining economic complexity (which also affect technical progress and the productive specialization), as well as the low quality of institutions, explain, to a large extent, the lower economic growth performance in the period when compared to other emerging economies
The Role of ISO Organization in improving the Higher Education –HE– Management Performance through Specialized Standards
Get PDFSpecialized standards offered by international organizations such as ISO are a group of management tools that higher education institutions can adopt and implement to improve their management performance. Over the past several years, higher education institutions have been increasingly encouraged to provide quality and credible services and programs. In turn, this requires the adoption of specialized standards from independent organizations. The optimal choice for most institutions is the ISO standards as the body has a global reputation for quality standards.Therefore, this study investigates the role of ISO in enhancing higher education management performance through certified standards. The study adopts a secondary research method based on a qualitative research strategy using an exploratory research design to investigate the topic. A total of 50 empirical research articles were analyzed. The results show that ISO standards enhance management performance by enabling higher education institutions to implement quality management practices
Managing Online Business Complaints: Current Insights and Future Directions
Get PDFWith the development of internet technology and the expansion of the digital economy, online business complaints have increasingly drawn attention from both academia and industry. Despite a growing body of research on online business complaints, there still needs to be more disciplinary perspectives and systematic reviews on this topic. In light of this, this paper adopts a managerial perspective to categorize existing literature into three major areas: online business complaints motivation, factors in causing online business complaint, and online business complaint responses, which clarify the fundamental framework of online business complaint research. Specifically, this study elucidates the mechanistic effects of different types of business products, business services, and customer perceptions on the motivations for complaints. After discussing how specific customer-business relations and contextual factors amplify complaints, the paper summarizes the responses to online business complaints, exploring how businesses can address customer complaints through language style and service recovery. This review offers insights into the future directions of online business complaint research and provides references for businesses in handling customer complaints
Effects of Assistance Media on Active Learning and Creative Thinking in Online Learning
Get PDFOnline learning is the best learning strategy during the Covid-19 pandemic. However, it has obstacles for students who are still learning to adapt to internet technology. This research aims to determine the effect of using online learning strategies on students' active learning and creative thinking. The subjects of this study were 52 students of the Indonesian Language Education Study Program at the Indonesian Catholic University of Saint Paul. They are taught using the Moodle application. The experimental class was taught using media assistance in the form of WhatsApp, while the control class was not taught. Data collection uses tests and observation sheets. Data analysis used ANOVA with the help of SPSS version 27. The results showed that 1) there were significant differences in student learning activities in online learning with media assistance and students without media assistance; 2) there is no significant difference in creative thinking between students who are taught using media and students who are not given media assistance. Based on the results, findings and conclusions, suggestions will be explained for implementing future learning and further research. Especially the creation of an online learning environment for students who are still adapting to advances in internet technology
Additive Focus Adverbs Presuppose Content to Manage Rapport in Responses to Negative Hotel Reviews
Get PDFThe current study delves into the interpersonal functions of additive focus adverbs (henceforth AFAs) in online communication, an area that has received limited attention in empirical pragmatic research. By elucidating the presuppositions triggered by AFAs, this investigation aims to demonstrate how these adverbs contribute to managing rapport in responses to negative hotel reviews on TripAdvisor. A combined corpus and content analysis reveals that the AFA again, which triggers known presuppositions, effectively fulfills a hotel’s relational goal while implicitly protecting its identity face. Furthermore, by presupposing both new and known but discourse-new content, the AFA also enhances the understanding of a hotel’s responsible image while concurrently maintaining the quality faces of both the hotel and its reviewers. Overall, these findings indicate that the employment of AFAs in responses represents a successful strategy to foster positive customer-hotel rapport by implicitly attending to the three bases of rapport. These findings provide novel insights into the interpersonal functions of AFAs in handling customer complaints, further enriching the understanding of moves and strategies in negative review responses
Retaining Teachers Through Building Confidence in Collaboration Skills: Promoting 21st-Century Teaching Skills in Teacher Education
Get PDFIn 2023, the United States faces a monumental teacher shortage. Murdock (2022) has quoted an estimated 36,504 full-time teaching positions as unfilled, with another 163,650 positions filled by underqualified individuals or by those teaching outside of their field of study. Although this figure falls short of the 53 percent of all schools reported by the National Education Association (NEA) as understaffed, it is a figure of consequence for educators and schools (Walker, 2022). The NEA has also reported that 55percent of those in teaching and in educational support positions have considered leaving the profession earlier than planned. In 2018, the Organization for Economic Co-operation and Development (OECD) conducted their Teaching and Learning International Survey (TALIS) and found similar results. In the survey, 14 percent of teachers aged 50 years or younger stated their desire to leave the profession within the next five years
A Comparative Analysis of Gender and Public Opinion on Democracy in Poland, Romania, and the United States, 1995-2020
Get PDFResearch on attitudes toward democracy in Poland and Romania is timely given 2019’s three-decade anniversary of freedom from communism in Central and Eastern Europe. The U.S. makes an interesting comparison case given its history involving the American Dream and the Dream’s essential component of democracy. Using the World Values Surveys and a conceptual framework linking gender and democracy attitudes, we examine beliefs about democracy in Poland, Romania, and the U.S. between 1990 and 2020. Findings show significant cross-country, cross-time, and cross-gender variation on most of the belief measures and, contrary to much previous research, Americans do not always provide the strongest support for democracy. We conclude that simple assumptions about American exceptionalism on democracy attitudes are often inaccurate, as are assumptions that women are universally more positive about democracy than men. Consensus on democracy related attitudes in Romania and Poland is also not supported by our results, suggesting that unique historical, political, and socio-economic experiences among formerly communist nations play an important role in shaping beliefs about democracy
A Case Study of Millennial English Teachers’ Awareness of Digital Media in EFL Classrooms
Get PDFDigital literacy embodies the competence in effectively employing technology for information retrieval, appraisal, creation, and transmission. This case study not only explores the digital literacy of millennial English teachers but uniquely unveils the seamless integration of a diverse array of digital media into their EFL classrooms. The questionnaire served as a means to gauge the extent of the millennial English teachers understood the notion of digital literacy. Meanwhile, to understand how they use digital technology resources in their instructional design and pedagogical strategies, this study deployed observation, interview, and document analysis. Ten English teachers from Cianjur who belong to the millennial generation enlisted in the study. The findings underscored that the participants adeptly utilized an array of digital technology tools in their day-to-day professional undertakings. They have demonstrated proficiency with digital teaching tools and have seamlessly integrated them into their EFL classroom. Nonetheless, there is a discernible need for further support in advancing their digital literacy skills, and further, collaborative environment to explore innovative pedagogical approaches. Also, a sufficient amount of time for professional development is necessary, as are policies that promote the effective use of mobile devices in the classroom. Furthermore, it is imperative to stimulate the teachers’ experimentation with emerging technologies and elevate their digital literacy levels. Therefore, it is advised that government and policymakers proffer substantial, reliable, and easily accessible technical support tailored to the needs of millennial English teachers to continue their digital literacy growth