International Journal of Applied Business Research
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Supply Chain 4.0 Adaptability and Lean Supply Chain Management: Connections and Impact on the Firm’s Operational Performance
Get PDFThe reason of this paper is twofold:to begin with, to supply a estimation device for supply chain adaptability 4.0 by utilizing the hypothetical point of view of ambidexterity to drive Industry 4.0; moment, to observationally analyze how supply chain ambidexterity 4.0 and incline supply chain administration offer assistance move forward firms' operational execution. Observational comes about are gotten through the investigation of study information from a test of 197 outomotif firms that are at the mid-level within the supply chain. Auxiliary condition modeling was conducted to test the three proposed theories. Based on the asset coordination hypothesis and the social resource-based see, this ponder observationally illustrates the fully mediating part of incline supply chain administration within the relationship between supply chain adaptability 4.0 and firm operational performance
Revolutionizing Commutes: Unraveling Consumer Citizenship Behavior through Value Co-creation in Public Transportation
Get PDFThe service-dominant logic paradigm underscores the significance of consumer participation in co-creating value. Co-creation serves as a source of competitive advantage for companies, even those oriented towards public services. This study aims to analyze the factors motivating public transportation users to engage in co-creation behavior, intending to foster the development of their citizenship behavior for the benefit of other stakeholders. To address the research questions, an electronic survey was conducted among MRT Jakarta users, employing purposive sampling techniques and successfully gathering 201 valid samples. Partial least square structural equation modeling (PLS-SEM) was employed to test the relationships between variables in the study. The findings indicate that co-creation behavior is influenced by users’ identification with MRT Jakarta brand and their positive attitude. Subsequently, this co-creation behavior motivates users to engage in consumer citizenship behavior, representing going the extra mile. This study encourages service providers to establish more open communication channels between service providers and passengers, including empowering passengers to provide input, suggestions, or even participate in service development programs.Paradigma service-dominant logic menekankan pentingnya partisipasi konsumen dalam menciptakan nilai bersama. Penciptaan nilai bersama ini menjadi sumber keunggulan kompetitif bagi perusahaan, termasuk yang berorientasi pada layanan publik. Penelitian ini bertujuan untuk menganalisis faktor-faktor yang memotivasi pengguna transportasi umum untuk terlibat dalam perilaku co-creation, dengan tujuan mendorong pengembangan citizenship behaviour demi kepentingan pemangku kepentingan lainnya. Untuk menjawab pertanyaan penelitian, survei elektronik dilakukan di antara pengguna MRT Jakarta, dengan menggunakan teknik purposive sampling dan berhasil mengumpulkan 201 sampel valid. Structural equation modeling (SEM) berbasis partial least squares (PLS-SEM) digunakan untuk menguji hubungan antara variabel-variabel dalam penelitian ini. Temuan menunjukkan bahwa perilaku co-creation dipengaruhi oleh identifikasi pengguna dengan merek MRT Jakarta dan sikap positif mereka. Selanjutnya, perilaku co-creation ini memotivasi pengguna untuk terlibat dalam citizenship behaviour konsumen, yang mencerminkan upaya ekstra. Penelitian ini mendorong penyedia layanan untuk membangun saluran komunikasi yang lebih terbuka antara penyedia layanan dan penumpang, termasuk memberdayakan penumpang untuk memberikan masukan, saran, atau bahkan berpartisipasi dalam program pengembangan layanan
Harnessing Service Quality and Satisfaction to Unlock Consumer Loyalty in Indonesian Thriving e-commerce Market
No full textThis study investigates Indonesian e-commerce consumers' quality of e-services, e-satisfaction, and digital purchasing intent among e-commerce users in Indonesia. Using a descriptive and verification research design with a quantitative approach, 200 respondents' data was acquired using purposive non-probability sampling. A consideration that was employed was SEM (structural equation modeling). The findings reveal that digital repurchase intention, e-service quality, and e-satisfaction are perceived by users as being at a high level. E-service quality indirectly influences online repurchase intention through e-satisfaction, highlighting the mediating role of customer satisfaction in driving repeat purchase behavior. Interestingly, the study also found that digital repurchase intention is not directly and significantly determined by the quality of e-services. These results underscore the importance of e-satisfaction as a bridge between digital purchasing intent and the quality of electronic services. Therefore, E-commerce platforms should focus on Addressing aspects of quality of service like responsiveness, reliability, and user-friendliness to foster customer satisfaction, which can lead to stronger repurchase intentions. The survey offers beneficial details to help e-commerce companies improve the way they operate. strategies to build customer loyalty and sustain competitive advantage.Studi ini meneliti kualitas layanan elektronik (e-services), kepuasan elektronik (e-satisfaction), dan niat pembelian digital di kalangan pengguna e-commerce di Indonesia. Dengan menggunakan desain penelitian deskriptif dan verifikatif serta pendekatan kuantitatif, data dari 200 responden dikumpulkan melalui teknik purposive non-probability sampling. Analisis data dilakukan menggunakan metode SEM (Structural Equation Modeling).
Hasil penelitian menunjukkan bahwa niat pembelian ulang digital, kualitas layanan elektronik, dan kepuasan elektronik dipersepsikan oleh pengguna pada tingkat yang tinggi. Kualitas layanan elektronik berpengaruh secara tidak langsung terhadap niat pembelian ulang melalui kepuasan elektronik, yang menegaskan peran mediasi kepuasan pelanggan dalam mendorong perilaku pembelian ulang. Menariknya, studi ini juga menemukan bahwa kualitas layanan elektronik tidak secara langsung dan signifikan menentukan niat pembelian ulang digital.
Temuan ini menekankan pentingnya kepuasan elektronik sebagai jembatan antara niat pembelian digital dan kualitas layanan elektronik. Oleh karena itu, platform e-commerce sebaiknya berfokus pada peningkatan aspek kualitas layanan seperti responsivitas, keandalan, dan kemudahan penggunaan untuk meningkatkan kepuasan pelanggan, yang pada akhirnya dapat memperkuat niat pembelian ulang. Survei ini memberikan wawasan berharga bagi perusahaan e-commerce dalam menyusun strategi untuk membangun loyalitas pelanggan dan mempertahankan keunggulan kompetitif
The Effect of Job Mutation and Job Promotion on Job Satisfaction and Self-Efficacy, and its Implication on Job performance
No full textThis study examines the impact of job mutation and promotion on job satisfaction and self-efficacy at PT Bank Rakyat Indonesia Tbk Yogyakarta Regional Office. Using a quantitative approach with Partial Least Square (PLS) and SmartPLS 4.0, data were gathered from 150 employees who had experienced job transfers or promotions. The findings reveal that job transfers significantly enhance both job satisfaction and self-efficacy, whereas job promotions improve job satisfaction but do not affect self-efficacy. Job satisfaction positively influences self-efficacy and employee performance, but self-efficacy does not significantly impact performance. The study highlights that effective mutation and promotion strategies can boost job satisfaction and self-efficacy, thereby positively influencing employee performance. This research is notable for its focus on the Indonesian banking sector and its exploration of self-efficacy within the financial industry, addressing gaps or offering new insights in the literature. Managerial implications suggest that mutation and promotion policies should be customized to individual employee readiness to optimize job satisfaction and performance
Pembiayaan Iklim di Asia Timur dan Pasifik dari Perspektif Tata Kelola dan Kesulitan Keuangan
No full textThis study analyses the influence of governance and financial distress on climate funding in East Asia and the Pacific (EAP). A multiple linear regression analysis was undertaken using panel data from 12 EAP nations between 2015 and 2021 to investigate the links between governance, financial distress, and climate finance. The results demonstrate that governance structures are more successful in obtaining climate related funds. Additionally, financial challenges show a notable positive correlation, indicating that financially struggling nations tend to attract more global climate funds, possibly due to their limited domestic capacities for addressing climate change. The regression analysis explained 85.71% of the variations in climate finance, underscoring the importance of governance and financial conditions in influencing how climate finance is distributed within the region. These findings underscore the need of robust governance and financial stability in maximizing the use of climate finance for mitigation and adaptation initiatives.Studi ini menganalisis pengaruh tata kelola dan kesulitan keuangan terhadap pendanaan iklim di Asia Timur dan Pasifik (EAP). Analisis regresi linier berganda dilakukan dengan menggunakan data panel dari 12 negara EAP antara tahun 2015 dan 2021 untuk menyelidiki hubungan antara tata kelola, kesulitan keuangan, dan pendanaan iklim. Hasilnya menunjukkan bahwa struktur tata kelola lebih berhasil dalam memperoleh dana terkait iklim. Selain itu, tantangan keuangan menunjukkan korelasi positif yang nyata, yang menunjukkan bahwa negara-negara yang sedang berjuang secara finansial cenderung menarik lebih banyak dana iklim global, mungkin karena kapasitas domestik mereka yang terbatas untuk mengatasi perubahan iklim. Analisis regresi menjelaskan 85,71% variasi dalam pendanaan iklim, yang menggarisbawahi pentingnya tata kelola dan kondisi keuangan dalam memengaruhi bagaimana pendanaan iklim didistribusikan di kawasan tersebut. Temuan-temuan ini menggarisbawahi perlunya tata kelola yang kuat dan stabilitas keuangan dalam memaksimalkan penggunaan pendanaan iklim untuk inisiatif mitigasi dan adaptasi
Virtual Vortex: The Marketing Mix and its Effect on Digital Consumer Behavior for Non-Durable
Get PDFThis research aims to delve into the influence of the marketing mix, including the 4Ps (product, price, place, and promotion), along with supplementary elements such as visual representation and aesthetics, on consumer purchase intentions in an online environment. Additionally, it investigates which components of the marketing mix and mediating factors play the most pivotal roles in shaping consumer behavior towards online purchases of non-durable goods. The research framework was designed by incorporating the theory of the marketing mix. This study employed a descriptive analysis approach on a sample of 249 respondents, selected through convenience sampling. Data analysis was performed using IBM AMOS software, utilizing PLS-SEM to investigate the relationships between the marketing mix components, visual representation, aesthetics, and purchase intentions for non-durable goods. The study identified consumer attitudes towards online purchasing behavior. The results reveal that visual representation and aesthetics exert the most significant influence on purchase intentions among online consumers
The Impact of Food Authenticity, Price Fairness, and Cultural Similarity on Satisfaction and Purchase Intention at Indonesian Restaurants in Taiwan
No full textThis study looks at how customer happiness, brand awareness, and purchase intention are affected by cuisine authenticity and fair prices at Indonesian restaurants in Taiwan. Partial Least Squares (PLS) and Structural Equation Modelling (SEM) were used to analyze a survey of 400 foreign clients. The findings support the notion that fair prices and real cuisine both increase consumer happiness, which raises brand recognition and buy intent. The association between cuisine authenticity and consumer pleasure is moderated by cultural similarity, with customers who share a common culture reporting higher levels of satisfaction. At a 10% significant level, it also moderates the association between price fairness and satisfaction, indicating that cultural alignment may boost price variation tolerance. These results emphasize how crucial fair pricing and authenticity are to building client loyalty and drawing in a larger audience. However, the study only looks at foreign consumers; for a more thorough knowledge of consumer behaviour, future studies need look at local Taiwanese consumers as well as other aspects like ambiance and service quality
Sustainability Business Performance in Shopping-Mall in Indonesia: The Role of Ambidexterity Orientation with Mediating Effects of Strategic Flexibility and Distinctive Advantage
Get PDFThis study investigates the factors influencing the sustainability performance of shopping malls in West Java, Indonesia, emphasizing the roles of ambidexterity orientation, strategic flexibility, and distinctive advantage. Employing a quantitative research method with a survey design, data were collected from mall managers, directors, and operational decision-makers. A structured questionnaire, based on validated constructs, measured ambidexterity orientation, strategic flexibility, distinctive advantage, and sustainability performance. The analysis used Partial Least Squares-Structural Equation Modeling (PLS-SEM) to evaluate the relationships among these variables.
The findings indicate that ambidexterity orientation significantly enhances strategic flexibility, which, in turn, positively impacts sustainability performance. While ambidexterity orientation does not directly influence sustainability performance, its effect is fully mediated by strategic flexibility and distinctive advantage. Furthermore, strategic flexibility strongly contributes to developing distinctive advantages, which significantly drive sustainability outcomes. The results emphasize the importance of managerial adaptability and the strategic alignment of resources and capabilities in achieving long-term sustainability goals. This research provides actionable insights for shopping mall management, highlighting the need for innovation-driven strategies, resource optimization, and customer-centric approaches. By advancing the understanding of sustainability performance dynamics in an emerging market context, this study offers theoretical contributions and practical recommendations for enhancing competitive and sustainable operations.Penelitian ini menyelidiki faktor-faktor yang memengaruhi kinerja keberlanjutan pusat perbelanjaan di Jawa Barat, Indonesia, dengan menekankan peran orientasi ambidexterity, fleksibilitas strategis, dan keunggulan distingtif. Menggunakan metode penelitian kuantitatif dengan desain survei, data dikumpulkan dari manajer mal, direktur, dan pengambil keputusan operasional. Kuesioner terstruktur, yang didasarkan pada konstruk yang telah divalidasi, digunakan untuk mengukur orientasi ambidexterity, fleksibilitas strategis, keunggulan distingtif, dan kinerja keberlanjutan. Analisis dilakukan menggunakan Partial Least Squares-Structural Equation Modeling (PLS-SEM) untuk mengevaluasi hubungan antar variabel tersebut.
Hasil penelitian menunjukkan bahwa orientasi ambidexterity secara signifikan meningkatkan fleksibilitas strategis, yang pada gilirannya berdampak positif terhadap kinerja keberlanjutan. Meskipun orientasi ambidexterity tidak secara langsung memengaruhi kinerja keberlanjutan, pengaruhnya sepenuhnya dimediasi oleh fleksibilitas strategis dan keunggulan distingtif. Lebih lanjut, fleksibilitas strategis secara kuat berkontribusi pada pengembangan keunggulan distingtif, yang secara signifikan mendorong hasil keberlanjutan. Temuan ini menekankan pentingnya adaptabilitas manajerial dan penyelarasan strategis sumber daya serta kapabilitas dalam mencapai tujuan keberlanjutan jangka panjang. Penelitian ini memberikan wawasan yang dapat diterapkan bagi manajemen pusat perbelanjaan, dengan menyoroti perlunya strategi berbasis inovasi, optimalisasi sumber daya, dan pendekatan yang berpusat pada pelanggan. Dengan memperluas pemahaman tentang dinamika kinerja keberlanjutan dalam konteks pasar yang sedang berkembang, penelitian ini menawarkan kontribusi teoretis dan rekomendasi praktis untuk meningkatkan operasi yang kompetitif dan berkelanjutan
Halal Tourism Requirements in Iran: Attraction for Muslim Tourists or Barrier for Non-Muslim Visitors?
Get PDFThis study aims to investigate the importance of halal-friendly destination criteria on attracting Muslim tourists and the attitude of non-Muslim tourists towards the requirements of halal-friendly destinations. Also, the satisfaction and loyalty of Muslim and non-Muslim tourists to Iran destination were compared. The statistical population of the study is tourists entering Iran between 2010 - 2023. The data were collected by sharing a link to a trilingual questionnaire (Persian, Arabic, and English) on social networks and were analyzed using SPSS software. Data collected from 178 Muslim and 131 non-Muslim tourists from 51 different countries show that halal tourism criteria have great importance in choosing a tourist destination by Muslims. On the other hand, are not a major obstacle to attracting non-Muslim tourists. Satisfaction and loyalty were high in both groups of tourists. There was no significant difference between Muslim and non-Muslim tourists’ loyalty to halal tourism destinations, but Muslim tourists’ satisfaction was lower than that of non-Muslim tourists when traveling to Iran. The findings suggest that Muslim-majority countries with halal tourism infrastructure can work to attract both Muslim and non-Muslim tourists. However, it should be noted that Muslim tourists demand higher standards of halal tourism when traveling to such countries
The Design Of Social Return On Investment Calculation Standard Operation Procedure For PT ASDP Indonesia
No full textDeveloping a Standard Operating Procedure (SOP) and incorporating Social Return on Investment (SROI) into the CSR tree planting program are the main objectives of this study. SROI provides a framework for evaluating the approach's economic, social, and environmental worth by connecting activities with goals for financial gains and carbon offsets. The SOP offers detailed instructions for choosing species, planting methods, and maintenance, with a focus on compact planting spaces for effectiveness and impact. a Comprehensive Monitoring, Reporting, and Verification (MRV) systems combined with stakeholder collaboration are intended to promote sustainability, transparency, and ongoing development. These tactics guarantee that social, economic, and environmental objectives are met in a harmonious way