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The influence of inadequate staffing and health problem on absenteeism among Assistant Medical Officers in Kuala Lumpur
Get PDFAbsenteeism among healthcare professionals, particularly Assistant Medical Officers (AMOs), poses serious challenges to hospital operations, staff morale, and the quality of patient care. Absenteeism can negatively affect the quality of patient care, disrupt workflow and increase the workload for the remaining staff. This study aims to identify factors contributing to absenteeism among AMOs at Hospital Kuala Lumpur, with particular emphasis on inadequate staffing, and personal health difficulties. A quantitative, cross-sectional research design was adopted and data were collected using a self-administered questionnaire. A total of 249 questionnaires were distributed to AMOs from 25 clinical departments in Hospital Kuala Lumpur, representing 100% response rate. The data were analysed using descriptive statistics, correlation, and multiple linear regression. Both variables, including inadequate staffing and personal health issues, reported strong positive and statistically significant relationships with absenteeism, with inadequate staffing emerging as the most influential predictor (β = 0.961), followed by personal health issues (β = 0.958). The findings highlighted the urgency for targeted interventions, such as mental health support, improved staffing policies, and wellness initiatives to address the root causes of absenteeism. This research contributes to the limited literature on AMO absenteeism in Malaysia and provides hospital administrators and policymakers with evidence-based insights to improve workforce management and enhance the continuity and quality of healthcare services
Age and gender diversity of the board and solvency of companies in energy sector in Malaysia
Get PDFThis study investigates at how board diversity, specifically age and gender influence the solvency of Malaysia public listed companies in energy sector. The primary goal is to examine whether diversity in board composition affects a company's financial health. Using secondary data collected from the annual reports of 33 public listed companies in energy sector in year 2023, the study used multiple regression analysis to test three hypotheses about the average age of board members, the percentage of female representation, and the combined effect of both diversity dimensions on solvency, as measured using the debt-to-asset ratio. The theoretical foundation of this study is resource dependency theory, which states that diverse boards can give a larger range of knowledge, resources, and viewpoints that improve organizational outcomes. The study found no statistically significant association between age or gender diversity and company solvency when the diversity factor stands alone. However, when diversity factor of age and gender are combined, there is statistically significant association with company solvency. These findings suggest that in Malaysia's energy sector, demographic board diversity alone may not have a direct or immediate influence on financial health. The study contributes to the discourse on corporate governance However, the study adds to ongoing governance conversations by underlining the importance of considering other potential mediators or industry-specific issues such as education and background. Future research should look into various types of diversity, use longitudinal data, and make crossindustry comparisons to gain a better understanding of board dynamics and financial performanc
The effect of salary, work-life balance, working environment, and supervisory support on job satisfaction among employees in private organizations
No full textJob satisfaction plays a crucial role in influencing employee performance and the overall success of an organization. Satisfied employees are generally more productive, engaged, and committed to their roles. In contrast, dissatisfaction can lead to reduced morale, increased absenteeism, and high turnover rates. Recognizing these implications, this study aims to examine the effects of four key workplace factors: salary, work-life balance, working conditions, and supervisory support on job satisfaction among employees in selected private organizations located in Kuala Lumpur and Shah Alam, Malaysia. A quantitative research design was adopted for this study. Data were collected through a structured online questionnaire administered to 250 employees from diverse industries and job levels. A total of 150 usable responses were obtained and analyzed using the Statistical Package for the Social Sciences (SPSS) version 24. Pearson correlation analysis was conducted to identify associations between the variables, while multiple regression was employed to determine the strength of each workplace factor on job satisfaction. The findings reveal that salary, working conditions, and supervisory support have a significant and positive relationship with job satisfaction, indicating that enhancements in these areas are likely to boost employees’ satisfaction levels. Conversely, work-life balance did not demonstrate a statistically significant effect, suggesting it is not a primary predictor of job satisfaction in the sampled context. These results imply that other workplace factors may play a more prominent role. The study offers valuable insights for human resource practitioners and organizational management in designing targeted strategies to improve employee job satisfaction, particularly within the private sector landscape in Malaysia
Exploration of first-mile logistics in Northern Region Malaysia
Get PDFThe rapid growth of e-commerce in Malaysia has intensified challenges in first-mile logistics, where shippers and transporters struggle with real-time pickup requests, additional orders, incorrect addresses, vehicle capacity constraints, and outdated systems. These inefficiencies lead to delays, increased costs and dissatisfaction. This study, using a qualitative approach, explores these challenges through interviews with 12 respondents, 6 shippers and 6 transporters, operating within Malaysia’s northern region. The findings highlight issues such as poor route optimization, limited vehicle capacity, and reliance on manual processes, which disrupt logistics coordination and cause shipment delays. The significance of this study lies in its practical insights into operational pain points from both shipper and transporter perspectives, providing realworld understanding of first-mile inefficiencies. To improve efficiency, the study recommends dynamic scheduling, real-time tracking, optimized fleet management, and enhanced technology adoption. Strengthening coordination between shippers and transporters and investing in automated logistics solutions are key to optimizing firstmile logistics and enhancing Malaysia’s e-commerce supply chain performanc
An enhanced mobile traffic offloading mechanism based on multiple attributes of user preferences
Get PDFRecent technological advancements have significantly increased the Internet’s demand, resulting in an increased load on cellular networks. Thus, the Mobile Network Operator (MNO) needs to offload part of the users to the WiFi networks. However, indiscriminate offloading without considering user preferences and mobility can degrade satisfaction and increase unnecessary offloading costs. Current offloading techniques often focus on either network or user-centric criteria, neglecting the interplay between them. This study aims to minimise the offloading ratio and cost while maximizing the offloaded user satisfaction. Thus, this study presents a novel mobility-aware offloading framework based on an Infinite-Horizon Discounted Markov Decision Process (IHDMDP). The model integrates location, user velocity, network condition, and user preferences to guarantee a rational offloading decision. By placing mobility at the core of its strategy, the approach ensures that users are only offloaded when their movement patterns and network conditions align, thereby maintaining high satisfaction and reducing costs. The model is then validated through sensitivity analysis and evaluated using performance metrics, including user satisfaction, offloading ratio, and costs. The study reveals that IHDMDP significantly outperforms other alternative approaches by a 40% increase in user satisfaction while simultaneously reducing offloading ratio and cost by over 80%, demonstrating its efficiency and cost-effectiveness. Simulation results indicate that users located in stronger signal zones are optimally chosen for offloading, whereas the model avoids transferring users from marginal zones to prevent satisfaction degradation. The study highlights the importance of user profiling and network quality parameters when selecting a suitable user to be offloaded. It has also contributed significantly to mobile network management, and this study has the potential to improve the efficiency of cellular networks
Zakat investment in Malaysia: an analysis of shariah compliance perspective
Get PDFThe management of zakat funds is a significant responsibility that demands both administrative efficiency and strict adherence to Shariah principles, particularly in safeguarding the trust of the Muslim community and fulfilling the rights of the asnaf. In light of economic challenges such as the COVID-19 pandemic, concerns have arisen regarding the sustainability of relying solely on public contributions for zakat collection. As a long-term strategy, the concept of zakat fund investment (istithmar zakat) has been proposed by Islamic scholars as a means of generating continuous benefits for the asnaf. However, the permissibility and feasibility of such investments remain subjects of scholarly debate, especially in relation to Shariah compliance. This study focuses on the Kedah State Zakat Board (LZNK) and aims to explore the potential and practicality of implementing zakat fund investments from a Shariah compliance perspective. The research analyzes LZNK’s current position, policies, and level of preparedness for zakat investment while assessing how such practices could align with core Shariah principles and the economic needs of the asnaf community in Kedah. Findings reveal that, although zakat investment has not yet been implemented by LZNK, there is growing awareness and internal discourse surrounding its potential. Nevertheless, several critical issues must be addressed comprehensively, including the preservation of zakat’s original purpose, risk management, and prioritization of the immediate needs of asnaf. Ultimately, this study proposes several recommendations as mechanisms to enhance and sustain zakat revenue in the future. It also outlines the scholarly disagreements on the permissibility of zakat fund investment and encourages stakeholders to reassess this approach based on sound Shariah governance, transparent policies, and regular monitoring to ensure that such initiatives can support the long-term development of the asnaf community without compromising Shariah principles
Memahami gaya pembelajaran Kolb dan pengaruhnya terhadap persepsi tahap penguasaan akademik pelajar hospitaliti di Kolej Komuniti Zon Utara
No full textThe Malaysia Education Development Plan 2015–2025 (Higher Education) aims to enhance Technical and Vocational Education and Training (TVET) to meet industry demands by producing skilled workers, especially in the growing Hospitality sector. However, the shortage of skilled labour remains a key challenge in the country’s effort to achieve developed nation status. Therefore, high-quality practical training is essential to ensure that TVET students are equipped with skills aligned with the demands of a competitive industry. This study evaluates the influence of learning styles on the perception of academic mastery among Hospitality students, utilising Kolb’s Learning Style Model, which comprises four styles: Diverger, Assimilator, Converger, and Accommodator. A total of 151 second- and third-semester students from Kolej Komuniti Nibong Tebal, Kolej Komuniti Sungai Petani, and Kolej Komuniti Langkawi participated in the study. Data were collected through questionnaires and analysed using the Statistical Package for Social Science (SPSS) and SEM-PLS. Findings indicate that the Diverger and Accommodator learning styles influence students’ perception of academic mastery. The study suggests improving Kolb’s Model by emphasising Diverger and Accommodator styles for practical activities, while using Converger and Assimilator styles as complementary support in preparing for final assessments. It also recommends that educational institutions integrate these learning styles to meet the needs of students, particularly Generation Z and prepare them for challenges in the dynamic Hospitality industry. This approach is expected to enhance learning experiences and improve students’ employability
Making sense language of leadership and Pakistani identity through Mr. Imran Khan's discourse
Get PDFLanguage serves as a primary medium of communication between the speaker and the listener. Furthermore, language and politics go hand in hand, as learning and comprehending political genre is to learn a language created for codifying, extending and transmitting political discourse in any text/talk. Language of political leaders might be one of the most challenging types of discourse, because it is usually characterised by the use of different techniques and strategies that allow political leaders to persuade people of their ideologies and thoughts for the construction of identities. In language of leadership, the strategy of convincing the audience to believe on what a leader says is very crucial. Therefore, balancing good persuasive strategy and speech delivery can make the political leaders produce an effective persuasive speech to maintain their identities. The present thesis examines the role of language of leadership and Pakistani identity in the spoken discourse of former Pakistan Prime Minister Mr. Imran Khan. Thus, this qualitative study explores the former Prime Minister of Pakistan, Mr. Imran Khan‘s language of leadership and Pakistani identity through his spoken discourse. More specifically, it reports the study which explores the language used during his leadership nationally and internationally. The data of the study were carefully collected from the content of the ten international interviews and ten international speeches of Mr. Imran and analysed based on the theoretical framework of Fairclough's three-dimensional model. Ten participants were selected for in-depth interviews to explore the opinions of Pakistani people on Mr. Imran Khan's language as a political leader. The findings indicate that Mr. Imran employed linguistic and rhetorical strategies in demonstrating his leadership in Pakistan and abroad as reflected in the spoken discourse. His persuasive and strong rhetoric clearly informed the world of his standpoints. He uses inclusive pronouns rather excessively to persuade the world communities on how to manage ecological and global issues. The study investigates not only the way identities are constructed and defended through language, but also their significance in shaping the professional image of Mr. Imran Khan. The study contributes to a deeper understanding of leadership language, Pakistani identity and its persuasiveness suggesting how they should be enhanced for better understanding particularly among future scriptwriters, learners of English language and political science student
The Influence of Customer, Supplier, and Competitor Knowledge Sourcing on the Eco-Innovation Performance of Small and Medium Enterprises
No full textThe increasing demand for food due to the rapid growth in the global population has led to rising greenhouse gas emissions associated with increased production. This has raised awareness of environmental issues. The concept of eco-innovation, which aims
to mitigate environmental harm, has gained global prominence. Although there is an increasing awareness of climate change and its impacts, the exploration of ecoinnovation in the food manufacturing sector remains limited, both on a global scale and
specifically in Malaysia. Despite Malaysia's active promotion of eco-innovation among industrial players, particularly small and medium-sized enterprises (SMEs), there are still some challenges that need to be addressed. Implementing eco-innovation can pose challenges for many SMEs. Therefore, using the resource-based view theory, this study investigates the influence of customer, supplier, and competitor knowledge sourcing on eco-innovation performance within food manufacturing SMEs in Malaysia. The population frame was obtained from the business directory of the Federation of
Malaysian Manufacturers for 2020. Questionnaires were distributed to SME owners or managers. Out of the 196 questionnaires distributed, 50 were returned, with a response rate of 25.5%. Through a multiple regression analysis, the results found a significant positive relationship between customer, supplier, and competitor knowledge sourcing with eco-innovation performance. The findings also highlight that food manufacturing SMEs in Malaysia utilised competitor knowledge sourcing the most, followed by customer and supplier knowledge sourcing. The results have practical implications for SMEs, policymakers, and other industry players. These support them to make informed decisions by identifying strategic resources for SMEs to enhance their eco-innovation performance. Furthermore, this study extends the resource-based perspective theory in the context of eco-innovation. Finally, the study provides insights into the importance of knowledge-sourcing practices for eco-innovation performance in SMEs
Exploring the challenges of LPG cylinders logistics management : Insights from household end users and retailers
Get PDFThe growing demand for liquefied petroleum gas (LPG) has intensified the complexities of its supply chain, posing significant challenges for both household users and retailers. As a vital energy source, the efficient management of LPG cylinder returns, supply, and distribution is crucial for ensuring customer satisfaction and operational effectiveness. This study investigates these processes in Seremban, Malaysia, aiming to identify the key challenges faced by stakeholders in the LPG sector. The research seeks to understand the operational difficulties in managing LPG cylinders and how these issues impact customer experiences and overall supply chain efficiency. The primary objectives are to explore the specific challenges encountered by household users and retailers in the returns, supply, and distribution of LPG cylinders. A qualitative research design was employed, utilizing semi-structured interviews with 14 participants, including both household users and retailers, to gain detailed insights into their experiences. Findings indicate that household users face issues with the limited availability of delivery services and high costs associated with emergency deliveries. Retailers, on the other hand, struggle with inventory management and ensuring customer satisfaction. The study highlights the interconnected nature of these challenges, emphasizing the need for enhanced communication and collaboration within the supply chain. In conclusion, the research underscores the need for strategic improvements in the LPG distribution system to boost operational performance and customer satisfaction. Recommendations include adopting more flexible delivery options, implementing transparent pricing strategies, and fostering better collaboration among stakeholders to optimize the supply chain. By addressing these challenges, the LPG industry can create a more sustainable and user-friendly market, benefiting both household users and retailers and contributing to a more efficient and effective LPG supply chai