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Factors affecting users’ satisfaction towards smart system adoption among Inland Revenue Board (IRB) officers in Malaysia
Get PDFThis paper examines the elements affecting on users’ satisfaction towards the adoption of Smart Management and Reliable Tax System (SMART) system among officers in Inland Revenue Board of Malaysia. SMART system was developed and implemented in 2019, which is based on Customer Relationship Management (CRM) method. CRM is one of the critical strategies that can be employed by public institution to have better deal with community request, improve overall public-government relationship, and also upgrade capability of government institution. Five critical elements are measured in this study by using the combination of Theory Planned Behaviour (TPB) and Technology Acceptance Model (TAM) which are; attitude, subjective norms, perceived behavioural control, perceived ease of use and perceived usefulness. The study was conducted in IRBM’s branches and departments throughout Malaysia involving 157 officers from the community of Customer Care Office. Multiple regression analysis is used to examine the relationship of the variables. The findings show that subjective norms, perceived ease of use and perceived usefulness are significantly related and contribute to users’ satisfaction towards the adoption of SMART system among IRBM’s officers
Risk assessment for incidents/accidents: a case study at chemical storage warehouse at northern region of Malaysia
Get PDFChemical incidents/accidents and vulnerabilities can cause devastating effects and this study examined the impact in chemical storage warehouses. The objective of this study was to systematically apprehend the risk factors by identifying, evaluating, and mitigating risk to determine a conducive, safe, and confident working environment. Despite the negative impact of chemicals, and the increase of accident data in reports of DOSH, BOMBA and SOCSO, the actual numbers of incidents/accidents, health, and spillage statistics contributed by chemical storage warehouses are unclear. This study investigated this occurrence and simultaneously examined to identify how chemical vulnerabilities are managed, and the effectiveness of risk models employed since there is scarce academic research that has explored this issue. The qualitative methodology employing the phenomenology approach was engaged, utilising face- toface interviews as the major data collection method. Twelve participants from chemical warehouses (CW) and manufacturers with chemical storage (MCS) in the northern region states of Malaysia were selected employing purposive sampling and the Snow Balling technique. The findings reveal that CW and MCS contributions are minimal and do not contribute significantly towards the incidents/accidents volume as reported. The level of awareness and alertness towards chemical vulnerabilities examined also suggest a high level. Apparently, 75% of organizations employ 11 different effective risk models in managing risk factor, and 8 new models employed were identified. The overall indication is that the MCS sector is intact and in comparison, to the CW sector which is more vulnerable with 83% accidents recorded, and 43% organizations in the CW sector engage in less effective methods. The study recommends more training, collaborations, knowledge- sharing, and risk model adoption to move forward
Employee perception of logistics integration on supply chain performance in Malaysian telecommunication industry
Get PDFGiven the telecommunication industry's increasing competitiveness and customer demand for lower cost and higher quality service, telecommunication companies must increase operational efficiency in order for their supply chain management to function optimally. In response to the demand for knowledge, the purpose of this study was to determine the relationship between supply chain management practice and supply chain performance, as well as whether or not this relationship is mediated by logistical integration. The present study was conducted among 361 respondents from 21 Malaysian telecommunication firms in Malaysia by applying a structural equation modeling with SmartPLS. Findings revealed that from the three factors of supply chain management, customer relationship and information-sharing associated with supply chain performance, the relationship between strategic supplier partnership and supply chain performance was not supported. Logistics integration mediated the relationship between information- sharing and supply chain performance but failed to mediate the effect of the logistics integration relationship in the relationship between strategic supplier partnership and supply chain performance. The study confirmed that applying the underpinning theory's Resource-Based View could be a promising framework for improving supply chain performance in the telecommunications industry. The study established that by sharing information with suppliers and creating customer relationships, supply chain performance may be improved through logistics integration. The study has implications for practitioners in the decision-making process of SCM procedures, particularly in the telecommunications industry
Assessment of knowledge, attitude and practice on traceability technology among poultry farmers in Kedah
Get PDFAnimals and products traceability are the most important tools in food safety and disease management. Nowadays people’s concerns about food safety are extremely high and food security has become the main national agenda. Disease in animals and contaminated animals’ products are losses which become a threat to food safety. As a mature and rapidly growth industry, poultry traceability is important for farm production and trade purposes as well as disease outbreak management, public health and sustainable farming with concern on impact towards environment. In this industry, traceability elements of animals’ identification, premise registration and movements should be a part of daily husbandry practice. This study was conducted to evaluate the level of poultry farmers knowledge, attitude and practice (KAP) of traceability in Kedah. In a cross-sectional survey, a total of 62 farmers from different management backgrounds completed a questionnaire which aimed to evaluate their KAP domains of traceability. The results showed that 43.5% of poultry farmers have a high satisfactory knowledge of traceability elements and the national traceability system that has been introduced. Although the level of knowledge is moderate, the number of good attitude farmers to be compliant with traceability is high (71%) with 46.7% of population practicing good traceability. Attitude variables were also found to have a relationship towards best practices. Therefore, results from KAP study of poultry farmers reveal the level of knowledge, attitude and practice on upstream players of supply chain, suggesting the need of traceability training and education on systematic traceability system to ensure the national food safety and food security. The authority should strengthen the implementation of national traceability system for all the players involved along the food chain including at farm level for the benefits of local consumption as well as international trade in sustainable approach
Public acceptance and awareness of the use of solar energy in Kedah
Get PDFSolar energy is one of the renewable energies, and it is a very important energy as it can replace fossil fuels to reduce environmental pollution. Resource utilization efficiency is increasingly critical. This has impacted the environment and caused the reduction of existing energy resources. Therefore, solar energy is an alternative energy that can replace other non-renewable energy especially electricity because the use of electric power in Malaysia is experiencing a considerable increase in every year so that the available energy cannot accommodate daily use. The objective of this study is to measure the level of public acceptance and awareness of the use of solar energy as one of the energies to be used in Malaysia. The primary data was used and obtained through the circulation of questionnaires from 200 respondents in Alor Star, Kedah. The logit model was applied in analyzing data received from the questionnaires. The results show that factors such as household income and level of education are significant to the acceptance and awareness of the use of solar energy as individuals with high household income and high levels of education tend to accept solar energy consumption. In conclusion, solar energy is positively associated with public acceptance against the use of solar energy. When the use of solar energy as one of the materials to generate electricity increases, the general acceptance of solar energy use increases. This study will benefit the government to create a new policy that encourages all communities to use solar energy as one of the energies that can replace electricity in the future
The acceptance of mobile wallet in Klang Valley Malaysia
Get PDFProblem Statement: Mobile wallet was introduced in Malaysia back in 2004 however it remains silent and unnoticed by bank customers’ and Malaysians. It was reintroduced in 2014, but the engagement is still low as users’ knowledge towards the use of digital is low and it led to less confidence in using digital payment through mobile wallet as well as electronic payment. In the effort of moving forward toward a cashless society by encouraging Malaysians to use mobile wallet, it is crucial to investigate elements that influence the intention to adopt mobile wallet in Malaysia’s Klang Valley.
Methodology: Theory of Reason Action (TRA), Theory of Planned Behavior (TPB) and Technology Acceptance Model (TAM) have been used to investigate the intention to adopt mobile wallet. There were 330 questionnaires received from the respondents however only 324 questionnaires being used as 6 questionnaires were eliminated from analysis due to incomplete questionnaire and cannot be modified by respondents after submission. Data collected from the questionnaires were analysed using Descriptive Analysis, Reliability Test and Inferential Analysis. Pearson’s Correlation Analysis and Multiple Regression are the common methodologies of inferential analysis.
Findings: There is no question being removed from the questionnaire as all variables met the Cronbach’s Alpha threshold. Besides, Pearson’s Correlation result proved that all independent variables have a positive moderate relationship with dependent variable. However, only perceived usefulness and perceived risk have the significant relationship towards the intention to adopt mobile wallet in Malaysia based on the Multiple Linear Regression analysis.
Implication: The government, financial institution, and Fintech players should launch various programmes and/or campaigns to increase consumers’ awareness on mobile wallet. The parties should not overlook this as an opportunity to better understand what consumers need and want from this research in order to improve the market’s adoption of mobile wallets. In addition, it is crucial for retailers to have a good knowledge in using contactless payment terminal to cater the needs of customers who are compatible. Future researchers are encouraged to use this research as a reference to further understand consumers’ behavior in adopting mobile wallet in Malaysia
Analisis Kemudahancaman Dalam Kalangan Pekebun Kecil Getah Di Kedah, Malaysia
Get PDFPerubahan musim merupakan salah satu faktor utama kemudahancaman yang berkait rapat dengan aktiviti penorehan getah di Malaysia khususnya di negeri Kedah. Perubahan suhu dan taburan hujan yang melampau merupakan antara punca kepada pengeluaran dan harga getah yang tidak menentu. Hal ini secara tidak langsung Memberi kesan negatif kepada kehidupan pekebun kecil getah khususnya peningkatan tahap kemudahancaman. Justeru, objektif kajian adalah untuk mengkaji konteks kemudahancaman yang dihadapi oleh pekebun kecil getah di negeri Kedah akibat daripada faktor kepelbagaian cuaca. Tinjauan bersemuka terhadap 381 pekebun kecil Getah di empat buah daerah di negeri Kedah telah dijalankan menggunakan kaedah persampelan berstrata. Penggunaan Indeks kemudahancaman kehidupan (LVI) yang berteraskan tiga dimensi utama Intergovernmental Panel Climate Change (IPCC) iaitu pendedahan, sensitiviti dan kapasiti adaptif digunakan bagi menganalisis tahap kemudahancaman pekebun kecil getah. Dapatan kajian menunjukkan pekebun kecil di Daerah Pendang lebih mudah terancam disebabkan tahap pendedahan kepada kepelbagaian cuaca yang lebih tinggi berbanding daerah-daerah lain. Kebanyakan pekebun kecil memilih untuk mempelbagaikan aktiviti ekonomi sama ada aktiviti pertanian mahupun bukan pertanian sebagai strategi meminimakan kesan emudahancaman, di samping meningkatkan jumlah pendapatan mereka. Faktor seperti tanggungan ahli keluarga, tempoh pengalaman, jumlah pendapatan, amalan teknologi, saiz tanah, bantuan luar dan jantina sangat mempengaruhi pekebun kecil getah dalam memilih aktiviti yang ingin dilakukan. Selain itu, strategi sampingan dan aset fizikal merupakan antara faktor yang signifikan dalam mempengaruhi tahap kesejahteraan hidup pekebun kecil getah. Oleh yang demikian, polisi kerajaan untuk meningkatkan taraf hidup pekebun kecil getah seharusnya memfokus kepada faktorfaktor yang mempengaruhi keadaan kemudahancaman kehidupan mereka. Pengenalan dan penyampaian teknologi penanaman dan penorehan getah perlu mengambilkira keperluan dan kemampuan pekebun kecil bagi menjamin kelestarian jangka panjang. Selain itu, penambahbaikan dalam aset kewangan melalui skim tabung pinjaman pekebun kecil juga mampu menggalakkan mereka mengamalkan teknologi penanaman moden yang boleh membantu untuk meminimakan kesan pendedahan terhadap keadaan kemudahancaman
The Impact Of Corruption, Country Governance Indicators And Loan Portfolio Concentration On Nonperforming Loans Of Three Selected South Asian Countries
No full textThe 2008 global financial crisis (GFC) has triggered a rise in nonperforming loans (NPLs) of banks around the globe, including the South Asian region. The significant increase in NPLs is worrying as it may undermine banks’ ability to grant credit and support the economic recovery of a country. The increasing trend of NPL rates and limited studies in related literature assessing NPLs in the South Asian region have motivated this study, which examines the external and internal factors that may influence the NPLs. Specifically, this study investigates the impact of control of
corruption (COC), country governance (CG), and loan portfolio concentration (LPC) on nonperforming loans (NPLs) in three selected South Asian countries (Pakistan, India, and Bangladesh) for the period 2000-2017. Employing Generalized Method of
Moments (GMM) dynamic panel data analysis on a sample of 81 conventional banks, the result reveals that COC has a significant and negative association with NPLs, indicating that weak control of corruption would lead to an increase in NPLs in the sample countries. As for CG, the results indicate a negative and significant relationship, suggesting that better country governance would reduce the NPLs. Using Hirschman-Herfindahl Index (HHI) for LPC, the results also show a significant negative relationship. This implies that an increase in loan portfolio concentration would decrease banks’ NPLs due to better monitoring efficiency and proper screening of loan applications. These findings provide insights to the policymakers in making strategic decisions regarding NPLs with regards to control of corruption, country governance, and loan portfolio concentration indicators
The effect of board equity ownership towards the relationships between corporate governance, corporate social responsibility, and company’s performance of oil palm companies in Indonesia
Get PDFFor the last few decades, the Indonesian Oil Palm industry has contributed to economic development by reflecting on the percentage contribution to the Gross Domestic Product. However, most of those companies had a history of poor financial performance. Poor performance has been linked to inefficient corporate governance mechanisms, corporate social responsibility, and board equity ownership. Thus, this study aimed to examine the effects of corporate governance mechanisms, corporate social responsibility, and the moderation effect of board ownership equity between the specified linkages. A quantitative research design approach was chosen, with a questionnaire developed for primary data collection via a survey of 281 Indonesian oil palm companies’ board of directors from three regions using the stratified random sampling technique. The partial least square regression was applied to analyze the relationship between the variables. The findings show that the dimension of corporate governance, such as independent director, female director, and board process, has significant positive effects on company performance. Likewise, environmental responsibility and community responsibility as dimensions of corporate social responsibility significantly positively affect company performance. Based on the results of the moderation effects, board ownership equity strengthens the relationship between corporate governance, corporate social responsibility, and company performance. The findings have several implications for the company’s owner, including raising awareness among family businesses about the importance of an independent director as a board member, re-evaluating the size of the board, expanding the list of corporate social responsibility activities that are tax-deductible, creating a solid risk management policy, and encouraging companies to allow board members to have at least 5% of the total company share, as recommended in the Law No. 40 of 2007 on the Regulation of Limited Liability Companies
Selected seasonality effect in crude palm oil futures contract quoted on bursa Malaysia derivatives
No full textThe seasonality effect has many types which are daily effect, weekly effect, monthly effect, turn of the month effect, within of month effect, and holiday effect. As this study focus on selected seasonal effect the result may vary from other studied. The Crude Palm Oil Futures (FCPO) can be influence by seasonal effect or known as anomalies. This study investigated the selected seasonal effect towards FCPO in Malaysia. The research used secondary data from Data Stream which is from year 2001-2021. In addition, the Z-test and descriptive statistic were used to measure the seasonal effect to the rate of returns of FCPO. The result indicated that the daily seasonal effect showed significant results which are Tuesday and Wednesday affect FCPO return. Whereas for the monthly seasonal effect analysis showed significant results which are June and December, respectively. While for the within of the month effect the null hypothesis were not rejected for both analysis for all the days and for first half and second half of the months. This study provided suggestions for future research work and several recommendations to use other seasonal effect in their study and not just limit to commodities